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Test: Oracle Accreditation: MOS17 Review your answers, , and question scores below. An asterisk (*) indicates a correct answer. This 60-question assessment test is the final component of the Oracle Accreditation guided learning path. This assessment will allow you to test your knowledge of the information provided in the Oracle Accreditation. Receiving a ing score of 80% or higher makes you eligible to become an Oracle Accredited . Please note that you are only able to access the assessment once within a 24 hr period. Customer and Identifiers (Answer all questions in this section) 1. A Identifier Group (SIG) enables your CUA to group hardware assets, software licenses, and s in a single SI. Mark for Review (1) Points True (*) False

[Correct]

? (1) Points

Correct 2. Who approves End s and sets their access levels for My Oracle Mark for Review

Oracle Your Organization Your Customer (CUA) (*) You do not need approval for access None of the above

[Incorrect]

Incorrect

3. As a customer or partner, what is the best way to locate a Identifier (SI)? Mark for Review (1) Points Log a Service Request

Log a non-technical Service Request or ask a colleague on your team who might be using the SI you want (*) Post a question in the Using My Oracle Community You can look up your Identifiers in your Contract Both 2 and 4

[Correct]

Correct

4. A Identifier (SI) is a numeric value that identifies the products your company has purchased. It is required to access My Oracle . Mark for Review (1) Points True (*) False

[Correct]

Correct

5. Joe is a CUA for his company. His team are globally located (and so are his assets). As a result, he has multiple SIs and is struggling to easily manage the SIs and assets. What feature in My Oracle can help him? Mark for Review (1) Points There is nothing available in My Oracle . Joe has to call his Oracle Sales Representative to get this fixed. Joe can make use of the features in istrative, Identifiers to Create New SI where he can co-locate s and assets. (*) Joe has to log a Non Technical Service Request and Oracle will set up a new SI for him. None of the above

[Correct]

Correct

6. It is an Oracle recommended best practice to have multiple CUAs for each Identifier (although you are allowed to select only one per SI). Mark for Review (1) Points True (*) False

[Incorrect] Having multiple CUAs per SI helps your organization ensure requests are handled in a timely manner. If you have a single CUA and that person is unavailable, requests will be impacted.

My Oracle Introduction (Answer all questions in this section) 7. My Oracle has pre-set dashboard configuration options based on role. For example, I can go to the Customize link and select (Hardware ) to automatically add the regions to my dashboard associated with this type. Mark for Review (1) Points True False (*)

[Incorrect] There are no type dashboard customizations that you can select. My Oracle allows you to select from many regions to create a dashboard that works uniquely for your role and interests. It is fast and easy to change it any time you want. 8. Once I have access to My Oracle , my CUA is my first point of for any access issues I experience with My Oracle . Mark for Review (1) Points True (*) False

[Incorrect]

Incorrect

9. You believe your is associated with a Hardware SI (but your dashboard is NOT showing the Assets region). What steps should you take to resolve? Mark for Review (1) Points Select the Us link in My Oracle and ask for help an Oracle colleague and ask for advice Go to your My page and validate that you have access to View Assets for the designated SI. By design, the Assets region is ONLY available to hardware customers. Select Customize on the My Oracle home page and make sure the Asset widget is available to select for your dashboard, and select it. Both 3 and 4. (*)

[Correct]

Correct

10. You are an end customer of an Oracle Partner and you would like to have access to My Oracle . Which of the suggested outcomes definitely apply to your scenario? Select all answers that may apply. Mark for Review (1) Points (Choose all correct answers) Partner will approve me for all access so I can use My Oracle like a direct customer Partner will approve me for Asset and SR Creation as I have to maintain our systems Partner may choose NOT to allow me any access; they have the relationship with Oracle, and I call them for assistance (*) Partner may allow me to view knowledge and interact with My Oracle Community (*) None of the above

[Incorrect] Partner may choose NOT to allow the customer to interact directly with My Oracle depending on the type of relationship they have

with the end customer. 11. Joe wants to easily review feature updates in the latest release of My Oracle . He understands a recommended best practice is to mark the document (My Oracle Release Notes) as a Favorite and set up Hot Topics Emails to notify him about changes to knowledge article updates for the product, My Oracle . When the release notes are updated, he will get an automated email. Mark for Review (1) Points True (*) False

[Correct]

Correct

12. As a of My Oracle , you want to get the most value from the customizable dashboard layout. Which of the following are best practices to customize your layout and make it work for you? Select all that apply. Mark for Review (1) Points (Choose all correct answers) Ask your CUA to suggest a layout Add as many regions as you can to the dashboard to maximize what you see when you Reduce wasted time and frustration by organizing your dashboard to match your job role and product (*) Consider modifying your dashboard any time your role changes or you have a new product interest (*) Do not customize what you see in the dashboard. When you first to My Oracle , you have access to all the recommended regions by default

[Incorrect] This is a key benefit of the My Oracle interface. Take the time to organize the content exactly the way you want to see it and use it. Make it work for you.

Knowledge Search and Browse (Answer all questions in this section)

13. When you type a search string into the global search bar (on any tab), your search results are usually provided on the Knowledge tab unless you search for a specific Service Request number. Mark for Review (1) Points True (*) False

[Correct]

Correct

14. After performing a search, your results are displayed. What options are available to further refine your search results? Mark for Review (1) Points Once the search has run, you would need to create a new one with more filters. You can filter the results by clicking the down arrow next to the knowledge source type. You can select one or more knowledge collection types, add more words, and select a product, version or platform (*) Turn off Search Term Suggestion in knowledge preferences

[Incorrect]

Incorrect

15. You want to maximize your search approach in My Oracle to make sure you find relevant content quickly and easily. How many search should you use? Mark for Review (1) Points There is no exact number. You should enter a phrase (rather than a single term). If you are looking to include a specific term (i.e., My Oracle Training), use quotes around the full term you want included (*) More than 10 search is recommended Only use ONE search term to ensure you get all possible replies You should include 5 search for the best possible result

[Correct]

Correct

16. During SR Creation flow, My Oracle will offer you suggested solutions as you define your problem. You have the option to turn off these suggested solution results (My , Knowledge Preferences), although it is a recommended best practice to leave the suggestions turned on. Mark for Review (1) Points True (*) False

[Correct]

Correct

17. Amy and Joe are searching for performance information in My Oracle . When they compared results, Amy saw that Joe was getting a longer list of search results. If Amy wants to increase the number of search suggestions for future searches, she can go to the Settings tab, Knowledge Preferences and can UPDATE her current setting (Number of Search Suggestions) from 5 to 10. She also would want to make sure this preference is set to ON. Mark for Review (1) Points True (*) False

[Incorrect] This is a personal preference. You may find it helpful to see more suggested solutions while searching. 18. Mary is aware of PowerView filters. Is there another recommended way to quickly search for content in My Oracle based on product? Mark for Review (1) Points Post a thread in My Oracle Community Check the Certifications tab Use the (Search & Browse) feature on the Knowledge tab to select your product and enter your search term. (*)

Use the global search bar

[Incorrect]

Incorrect

Product Certifications (Answer all questions in this section) 19. You type a search for Oracle E-Business Suite, Release 12.2.4, and leave Platform as ANY. Your Certification search results will show a list of Oracle-E-Business Suite 12.2.4 certifications with components like Operating Systems, Application Servers, and Databases. You will be able to drill into the details using the links under Number of Releases and Versions. Mark for Review (1) Points True (*) False

[Incorrect]

Incorrect

20. The Information provided by the Certifications search does NOT include Ongoing information related to availability of patches for your product. Mark for Review (1) Points True False (*)

[Correct]

(1) Points

Correct 21.

What is the definition of a certification?

Mark for Review

A combination of Oracle and third-party products, operating systems, or hardware that Oracle believes should work together A combination of Oracle and third-party products, operating systems, or hardware that Oracle has tested and should work together. (*) A testing matrix that Oracle provides via the Certifications tab that allows

you to compare combinations of Oracle and third-party products None of the above

[Incorrect]

Incorrect

22. You need to search for certification data to prepare for your team meeting. However, you are NOT sure of the exact product name to use in the Certifications tab. What is the recommended approach to find what you need? Mark for Review (1) Points Open a new technical Service Request with Oracle You may be able to find your product by typing a portion of the name. Try a few possible names for your product, including abbreviations. As you type, you can select your desired product from the options displayed. Many Oracle products are findable with aliases (*) Create a new discussion and ask the Certifications community Check your SI to find out exactly how to input the product name None of the above

[Correct]

Correct

23. Is there any reason to check the Certifications tab on a regular basis if your company has NOT upgraded any of your products? Mark for Review (1) Points Yes, to check the dates to understand when your products stop being ed and track this information in your upgrade plan (*) No, you would only check during an active upgrade planning cycle No, there is no new information on the Certifications tab unless you received a Hot Topics E-Mail None of the above

[Incorrect]

Incorrect

24. Your team is planning to upgrade your Oracle E-Business Suite installed product. You are a couple releases behind the latest version. You can use the Certifications search to compare certifications for multiple releases to make a recommendation to your team. Mark for Review (1) Points True (*) False

[Incorrect]

Incorrect

Patches and Updates (Answer all questions in this section) 25. Patch Plans are available for all products and do NOT require the use of configurations. Mark for Review (1) Points True False (*)

[Correct]

Correct

26. The product name used by the patch system in My Oracle is the same as the product name used for service requests or the Knowledge base. To find the product name, start entering the product name that you are looking for in the Product box and the product selector will narrow down the choices to help you find the right product Mark for Review (1) Points True (*) False

[Correct]

Correct

Test: Oracle Accreditation: MOS17 Review your answers, , and question scores below. An asterisk (*) indicates a correct answer. This 60-question assessment test is the final component of the Oracle Accreditation guided learning path. This assessment will allow you to test your knowledge of the information provided in the Oracle Accreditation. Receiving a ing score of 80% or higher makes you eligible to become an Oracle Accredited . Please note that you are only able to access the assessment once within a 24 hr period. My Oracle Community (Answer all questions in this section) 31. Which of the following attributes describe the value of My Oracle Community? Mark for Review (1) Points Available to s 7x24x365. You can always engage in the global community at a convenient time in your work day Each community is staffed with a special set of Oracle engineers who engage exclusively with online questions Leverage the shared experience of your peers and subject-matter experts to quickly expand your knowledge and awareness Using communities allows you to by the standard Service Request creation process in My Oracle and fast-track your issues Both 1 and 3 (*)

[Incorrect]

Incorrect

32. You have a question regarding Oracle Database. You are new to the community framework and are not sure how to locate a relevant Database-oriented community. What is your best approach? Check all that apply. Mark for Review (1) Points (Choose all correct answers) Post this question in the Using My Oracle Community Open a non-technical Service Request You can type in your Database question in the search bar and drill into likely answers to identify a Database Community for your area of interest. (*)

Using the banner navigation, click the Space List down arrow, locate the Oracle Database MOSC space and click it view the related sub-spaces (*)

[Incorrect]

Incorrect

33. Your Community e-mail box is quickly filling up with emails. You need to easily get it back under control. What actions can you take to resolve this issue? Mark for Review (1) Points (Choose all correct answers) Validate that you are NOT following the top-level My Oracle (MOSC) Community as you get email for EVERY update in every space. (*) From the dropdown next to your name, select (Preferences) and review your Email Preferences. Make changes to best meet your objectives. (*) There is nothing you can do to filter the number of emails you receive Make sure you FOLLOW only top-level communities to reduce emails

[Correct]

Correct

34. If you have general questions about My Oracle and have not found answers in the help menu or in the knowledge base, a best practice is to post your question to Using My Oracle Community. Mark for Review (1) Points True (*) False

[Correct]

Correct

35. You heard about a new community and want to check it out. When you open My Oracle Community, you only see a few options listed in the SPACES YOU FOLLOW pane (left navigation). What do you need to do to locate a new community? Mark for Review (1) Points Ask your Customer (CUA) to change your Community access

settings under My From the navigation banner, click the Space List down arrow, locate a space of interest (for example: Middleware MOSC) and then click on it to view the associated sub-spaces (*) View the new communities created this week in the Spotlight Area. Log a non-technical Service Request None of the above

[Incorrect]

Incorrect

36. Sally has as some ideas to improve the Oracle Accreditation series. How can she share her ideas with other s and the Accreditation Team? Mark for Review (1) Points Call her Oracle Sales representative and provide . Post her ideas as questions on the Using My Oracle Community Log a Non Technical Service Request via the Us process. Use the Create, Idea option and select the Oracle Accreditation (MOSC) community to post her ideas (*)

[Incorrect]

Incorrect

Best Practices for Hardware and Software (Answer all questions in this section) 37. On the Systems tab, you can view Health Recommendations BEFORE you enable a collection mechanism. Mark for Review (1) Points True False (*)

[Incorrect] by the collector

The analysis runs against the configuration data captured

38. From a hardware perspective, what are the benefits of ing Oracle Services Tools Bundle and enabling Auto Service Request (ASR)? Mark for Review (1) Points Experience faster problem resolution by eliminating the need to initiate with Oracle for certain hardware failures, reducing number of phone calls needed Automatically log Service Requests Create a fully qualified Service Request All of the above (*)

[Incorrect]

Assets? (1) Points

Incorrect 39. Your SI is for hardware. What permissions do you need to view Mark for Review

You need view permissions for assets which are accessed via: My , Access, Assets. View (*) CUA Access level SR Create & Update None. It is available to all s

[Correct]

Correct

40. The output of Oracle Configuration Manager (OCM) will list out the required firmware for your Oracle Systems products. Mark for Review (1) Points True

False (*)

[Incorrect]

False, as OCM is for Oracle Software

41. Oracle EM Harvester is a collection tool that gathers information about your Oracle set-ups, configuration, and OS. You can automate this information transfer with Oracle Mark for Review (1) Points True (*) False

[Correct]

Correct

42. For the ed products, what are the benefits of installing and using Oracle Configuration Manager (OCM)? Mark for Review (1) Points Monitor changes and review health checks Use the Upgrade Planner Create fully qualified Service Requests View Reports All of the above (*)

[Incorrect]

Incorrect

Create and Manage Service Requests (Answer all questions in this section) 43. You were able to resolve a Service Request before Oracle came back with a suggested solution. What should you do? Mark for Review (1) Points Click on Close SR and provide a detailed comment (Update Detail) on the solution you found to help Oracle improve the knowledge base (*)

Just close the SR with no further updates Call the Engineer for advice Ask your CUA to initiate an auto-close of this SR since you have a solution None of the above

[Correct]

Correct

44. Management attention is about bringing the right resources to your Service Request, improving the communication process, and creating an action plan to resolve your issue. Mark for Review (1) Points True (*) False

[Correct]

Correct

45. If your systems are down and you select Severity 1 for your issue, you will need to provide a management in the workflow, and your identified manager will be ed by Oracle . Mark for Review (1) Points True (*) False

[Correct]

Correct

46. What is a recommended best practice to follow when you have a non-urgent (how-do-I) type question for Oracle AND you would like to gather information from other s. Mark for Review (1) Points Call Oracle Post a detailed question in a relevant community within My Oracle to

engage subject-matter experts (*) Log a technical Service Request via My Oracle Search the knowledge base

[Correct]

Correct

47. You are in the process of logging a new Service Request. During Step 2 (Solutions), you see a solution that does resolve your issue. What should you do next? Mark for Review (1) Points Continue logging the Service Request and make a note to review the solutions at a later time Turn off the option to view suggested solutions to speed up your process to create a new SR Exit the Service Request process and do NOT log this Service Request (click Cancel and OK) (*) None of the above

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48. Which of the following is the best example of a complete Service Request Problem Summary? Mark for Review (1) Points MySql (using JDBC eWay) is experiencing a connection problem: ClassName not found (*) Blue screen MySql is experiencing a connection problem Application is slow in the afternoon

[Incorrect] The best practice is to highlight WHAT is having the issue and provide a short description of the problem. This helps when you are sorting

your Service Requests on problem summary and it helps the Oracle engineer quickly understand the issue prior to deep diving into the data you provided. The more specific the problem summary, the faster the Engineer can begin a targeted investigation.

Oracle Policies (Answer all questions in this section) 49. What is the RECOMMENDED approach to resolve the issue of not being able to a specific patch for a Product (after the Date has ed). Mark for Review (1) Points Log a Service Request and ask Oracle to send it to you your Oracle Sales representative and ask them to call Oracle and send you the patch your Oracle Sales representative and purchase Extended Software for your product that needs patching (*) Use Google to see if the patch is available somewhere on the Internet

[Incorrect] All of these answers are possible reactions to not being able to a patch. The most correct answer is 3 as the product has ed its ed end date. 50. The Lifetime Stages for your Oracle Products are: Premier , Extended , and Sustaining . Mark for Review (1) Points True (*) False

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Correct

51. What is the BEST method to stay informed about the latest information on Oracle Technical policies? Mark for Review (1) Points the Oracle Technical Policies and use these as your reference guide

Bookmark the Oracle Technical Policy page and visit it when you have a question (*) Log a Service Request and ask to provide information about policies Set up Hot Topics E-mail notifications and select Policies as the KM document type

[Correct]

Correct

52. For some product and release combinations on the Certifications tab, you may be able to view Ongoing information related to availability of patches for that combination. Mark for Review (1) Points True (*) False

[Correct]

Correct

53. What are the recommended ways to locate content about the End Date of for a product? Select all that apply. Mark for Review (1) Points (Choose all correct answers) Use the Certifications tab and review the -specific content (*) Log a Service Request and request information about dates Call your Oracle Sales or Representative Access oracle.com and locate the technical and lifetime policies under the tab (*)

[Incorrect] All of the answers are correct to some degree; however, the question is asking for the recommended way. As outlined in the videos, the recommended way is to use the Certifications tab or access the content on oracle.com and view the PDFs for the latest content.

54. You want to see a Benefits comparison table to understand what is covered in Premier, Extended, and Sustaining . What is the recommended approach to access the table and complete your review? Mark for Review (1) Points Post a question to the Using My Oracle Community Mark the Oracle Lifetime Policies (Document 971415.1) a favorite in My Oracle Log a non-technical Service Request Locate the Lifetime Benefits table on the Oracle Lifetime Policies page to review the details in the comparison table (*)

[Incorrect] The Benefits table provides a very clear and easyto-review matrix of the stages so that you can quickly see what is covered in each stage

Mobile My Oracle (Answer all questions in this section) 55. You are able to CREATE a new Service Request using the Mobile My Oracle interface Mark for Review (1) Points True False (*)

[Incorrect] The option to create new Service Requests is currently not available in Mobile My Oracle 56. A best practice to get the most value from Mobile My Oracle would be to mark any bugs or documents as FAVORITES that you want to review when you are at your desk. You will not waste time trying to find them again when you go back to the My Oracle portal. Mark for Review (1) Points True (*) False

[Correct]

Correct

57. The Mobile My Oracle application is only available to s with the Customer (CUA) role Mark for Review (1) Points True False (*)

[Incorrect]

Incorrect 58.

How do you access Mobile My Oracle ?

Mark for Review

(1) Points There is a unique URL for Mobile My Oracle access. (*) You have to the app from the primary portal and load it to your smart phone You open a Service Request and ask for special privileges There is a button on My Oracle home page that allows you to jump to the mobile application

[Correct]

Correct

59. You are a CUA for your company. You are currently in a three-day organizational meeting and are concerned about getting behind on new requests for access to My Oracle . Unfortunately, you will not be able to approve any requests through the mobile application as it ONLY allows you to search the knowledge base. Mark for Review (1) Points True False (*)

[Incorrect]

The CUA is able to approve or deny requests via the mobile

interface 60. The Customer (CUA) for your organization is able to utilize Mobile My Oracle to REVIEW access requests with just a smart phone and Internet access. Mark for Review (1) Points True (*) False

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