Accenture Global Delivery Network 3z371n

Accenture Global Delivery Network Clients come to Accenture for reliable, proven solutions and services delivered as costeffectively as possible. They come looking for ways to translate Accenture’s experience, highquality standards and innovation into their improved performance. Accenture’s global delivery capabilities help our clients achieve extraordinary business results through reliable, cost-effective and consistently high-quality services. With 120,000 professionals

in more than 50 centers, Accenture offices and client locations, the Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world. We serve over 2,100 clients, teaming with them to meet their current IT and business challenges and drive a new era of innovation. Our environment of continuous improvement helps us reach ever-higher levels of productivity, precision and predictability. ed by deep industry, technology and business acumen, and by an unmatched breadth of industrialized capabilities—including methods, tools, architectures and metrics—Accenture delivers game-changing solutions to help our clients attain high performance.

Our Industrialized Breadth of Capability A Focus on India

World-class People

Financial Strength and Stability

The Accenture Delivery Centers in India are a strategic cornerstone of the GDN, with over 58,000 people serving more than 2,100 Accenture clients. We have a strong presence in many major cities across India with a rich heritage including:

Our Delivery Centers in India are staffed with diverse and highly qualified technology and outsourcing professionals. Accenture has grown our presence in India and beyond significantly. And our commitment to investing in our people is unwavering. For example, each of our delivery people devotes a minimum of 80 hours to formal training each year. In 2010, Accenture invested almost $600 million in training and professional development and provided over 7 million hours of learning for our people. Accenture is one of few companies to have achieved the prestigious People Capability Maturity Model (People CMM®) Level 5 certification, the highest possible rating for personnel proficiency. Without a doubt, the quality of Accenture’s people is our strength.

Accenture operates with stability and financial strength. This translates into tangible benefits – the ability to attract and retain highly talented technology and outsourcing professionals in the Indian marketplace. Corporations and governments that Accenture works with appreciate the difference – Accenture serves approximately 4,000 clients, including 94 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. In addition, all of our top 100 clients in FY10 have been clients for at least five years, and 92 have been clients for at least 10 years.

Locations

Established

Mumbai Bangalore Hyderabad Chennai Pune Delhi and National Capital Region Kolkata

2001 2002 2004 2005 2006 2006 2010

Standardization and Scale

Quality and Productivity

Cutting-edge Industry Expertise

The Accenture Delivery Suite is the intellectual backbone of the GDN. It distills the collective experience of our professionals working around the world into a set of proven methods, tools, metrics and architectures, which together provide common parameters to enable our global teams to deliver high performance through consistent solutions. The result is a cohesive, virtual team that enables our clients to achieve improved speed to market, greater efficiency and effectiveness and improved productivity.

Accenture is 13 percent more productive than the business systems average. Evaluated by external benchmarking organization QSM which looked across 400-plus companies, it confirmed Accenture has achieved application development productivity saving of 13 percent from 2008 to 2009. This result was achieved across technologies, Global Delivery Network locations and industries, further demonstrating Accenture’s world-class delivery capabilities on an unparalleled scale.

Accenture has specialized, verticalindustry experience in more than 30 industries covering, communication, high tech, financial services, health, public service, products and resources. Our strong combination of our functional expertise plus industry knowledge and a focus on value means that at Accenture we can provide industry-specific solutions – such as our Health BPO and Insurance BPO services – to provide new levels of innovation and continuous improvement.

Business Process Outsourcing: Custom and Standard Services to Deliver Tangible Business Outcomes The dynamic economic climate has fueled growing demand for Business Process Outsourcing (BPO) to deliver cost savings, cash flow improvement, access to new skills and capabilities, and provide a business model to help position organizations for growth. Accenture pioneered the BPO market more than 20 years ago. Our BPO services have helped organizations navigate periods of economic uncertainty and emerge even stronger, ed by a focus on value-driven business outcomes.

At Accenture, our business model is designed to meet the demand of our clients, giving them exactly what they want – flexibility, collaborative relationships, improved customer service, better quality, faster speed to market, extended capabilities and innovative technology.

in dramatic performance gains. One client witnessed process cycle time shrink from 180 days to 42 days after outsourcing; faster process completion meant greater profits, more funds for Research and Development and more new products in the pipeline.

Our centers in India, working in close collaboration with colleagues based throughout our Global Delivery Network, enable Accenture to provide clients with substantial benefits through a full array of BPO services, underpinned by operational excellence and cost effectiveness. India is Accenture’s largest BPO geography. The scale of Accenture’s India operations industrializes client business processes to an extraordinary degree, resulting

Accenture’s BPO Services

Industry-specific BPO • Accenture Health istration BPO Services • Accenture Insurance BPO Services • Accenture Pharmaceutical BPO Services • Accenture Custom BPO Services • Navitaire Certifications

Cross-industry BPO • Accenture Finance & ing BPO Services • Accenture HR & Learning BPO Services • Accenture Learning BPO Services • Accenture Procurement BPO Services • Accenture Engineering BPO Services • Accenture Supply Chain BPO Services

• ISO® 14001 • ISO® 27001 (supersedes BS7799 certification) • BS25999 • SAS 70

Technology: Moving from Issue to Outcome with Strategic Agility Accenture’s High Performance Business research initiative reveals that among a select number of companies that have achieved high performance, information technology (IT) is regarded as a strategic asset and a vital driver of innovation. The power of Accenture’s technology capabilities helps clients move from issue to outcome, with pace, certainty and strategic agility. Our deep technology specialization and industry-specific understanding of how that technology impacts people and processes, helps clients integrate technology more effectively into key business processes.

Accenture’s Technology Services Communications & High Tech

Financial Services

Health & Public Service

Products

Resources

IT Strategy & Transformation IT Strategy • Enterprise Architecture • IT Transformation • IT Process Excellence

Process & Information Management Customer Relationship Management • Human Capital Management • Finance & Performance Management • Supply Chain Management • Information Management

Application Development & Management SAP • Oracle • Microsoft • Java • Open Source • Technology Architecture • Testing • Application Outsourcing • Application Capacity Services • Application Modernization & Optimization

Infrastructure Data Center • Workplace Enablement • Network • IT Service Excellence • Infrastructure Outsourcing

Security Identity & Access Management • Application & Infrastructure Security • Information Protection

Strategic/Emerging Offerings Cloud • Accenture Software • Mobility

Technology Certifications People Capability Maturity Model (People CMM®) Level 5 Capability Maturity Model Integration (CMMI®) Level 5 – certified for IT Application Development and Application Management ISO® 27001 ISO® 14001 OHSAS 18001 ISO® 20000 SAS 70

Accenture Global Delivery Network

•APAC •EALA •North America

*Indicates primary BPO Delivery Centre - locations are not exhaustive.

To Learn More For additional information about how you can collaborate with Accenture to achieve high performance and leverage the benefits of the Accenture Global Delivery Network, visit www.accenture.com/gdnmicrosite.

Copyright © 2011 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. CMMI® is a ed trademark of Carnegie Mellon University. ISO® is a ed trademark of the International Organization for Standardization. This document makes reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.

About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended August 31, 2011. Its home page is www.accenture.com.