Accenture 351qz

Introduction World’s largest multinational company in of revenue with 275,000 employees working in more than 120 countries.  Offering consultation, management, IT and out sourcing services.  Is a member of S&P 500 index and also listed on the New York Stock exchange.  Has been ranked on number 146 in the FT Fortune Global 500 list. 

Four Types of Work Forces 

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Consulting: - Provide management consulting, the application of technologies to business and process design work. The unit is also responsible for the delivery, sales and leadership of most of the project based work of Accenture. Services: - This unit usually focuses on the outsourcing engagements in the areas of maintenance, business operations, IT and Application development, HR and help desk services. Sometimes they also work as an internal Enterprise team. Solutions: - The technology solutions subsidiary of Accenture usually focuses on those specific technology skills that are needed to deliver projects or arrangements regarding outsourcing. The unit consists of a majority of those employees of Accenture that are working in the delivery centers in the developing countries like India, Brazil and Philippines. Enterprise: - The unit is focuon the ing and managing of all the activities that are conducted across the Accenture business including facilities, legal, client financial management, security and marketing.

Matrix Culture with Five Operating groups  Technology,

communication and

media.  Products.  Health and Public services.  Financial Services.  Resources.

Technical and Functional Domain 

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Responsible to develop Accenture’s functional, strategic, industry, operational, process and change consulting capabilities. To develop the full range of Accenture’s system integration, IT outsourcing capabilities, technology and consulting with the help of Technology Growth Platform. Providing Lots of specific services to clients such as finance and ing, Human resources and procurement as well as other services assigned for the needs of certain specific industry.

Problem Statement •To cope with the changing business environment such as Decentralization of Authorities. Promoting team work environment. To provide Workers autonomy. To improve Task integration methods.

•To reduce the company’s IT department cost up to 30%.

Proposed IT Solution 

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Should design a new server that will provide decision making authority at individual and lower managerial level which is supervised by the executives. Should Develop a Hybrid expert management information system that will enhance the decision making power and reduces the risk. Should introduce an Advance peer to peer networking routing to enhance team working in the organization that can reduce the cost of meetings and conferences. In order to reduce the overheads like electricity and maintenance cost Accenture should develop a database system that should be based on microchip technology.

Project Scope Statement (Project Plan) 

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To update its current IT systems with the significant changes in the business infrastructure and modern technology. To Automate the IT functionality of the company by acquiring new expert based IT systems. To reduce the cost of IT system's functionality and enhance its efficiency.

Project Deliverables (Project Plan)

Project Deliverables (Project Plan)

Promote decentralization of authority by providing an opportunity to the operational managers to participate in decision making. Promote the team working and shared expertise culture by introducing modern routing equipments that could enable the employees to share their expertise. Introduce modern virtualization software to run multiple applications through a single centralized host computer.  the strategic management of Accenture to carry out economical and financial computing at a single point and evaluate their decision effectively by introducing expert based centralized data base system.

Success Criteria (Project Plan) Conduct a cost and benefit analysis for each IT system to decide whether to keep it or not. Take the of customers and employees of the organization to check the viability of the project. Check the market feasibility by conducting different sort of marketing analysis i.e. SWOT, PESTEL, Porter five etc…

Work Plan (Implementation plan) Conduct an analysis of the functionality of current IT systems and update them according to the modern standards.  Introduce new IT systems such as Hybrid expert management systems, Cloud Computing and modern database management system.  Analyze the resources and capabilities of the company before starting the work.  Create a team of randomly selected personnel from all the three organizational levels i.e. tactical, operational and strategic level. 

Resources and Budget (Implementation Plan) Significant amount of Research and Development budget is allocated. Outsource the work that needs the of some external professionals. External investors are convinced to provide financial resources to the project.  Major portion of the resources are allocated to the primary stage to conduct the feasibility study. (See figures of the assumed budget in the next slide)

Assumed Budget Category Rate Feasibility study Intangibles

Resources Planning

$750,000 Primary team $200,000 kHz & co

320 days@ Travel $3000/day Material/Supp 320 days@ lies $7,000/day Legal SubContractors Total

Total

320 days@ $4,500/day

$960,000 Project Office $2,240,00 0 Jed & Jeff Sentential $200,000 associates $1,440,00 6 sub0 contractors $5,790,000

23 hrs/week starting 9/11 thru 2/12 28 hrs/week starting 9/11 thru 8/12 40 hrs/week for 46 weeks 3 hrs/week for 8 weeks

Stakeholders (Implementation Plan) •Communicate the benefits of the project to all the stakeholders and investors. •Remove the expected resistance for the project by conducting seminars and workshops on periodic basis. •Develop a proper action plan to reduce the risk of failure and resistance from stakeholders.

Risk Assessment (Implementation Plan) 

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Brainstorm all the potential risks that might affect the probability of the successful completion of the project. Assign a scale i.e. (high, medium and low) to different levels of probabilities and impact of each potential risk upon the future performance of the project. Multiply the probability of different levels with the impact of the risk to get the total effect of the risk over the entire project. Identify different activities that would mitigate the impact of risk over the project and the contingency plans that would save the project from absolute failure.

Quality Control 

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Enhance the quality of the products & project deliverables. Executive committee should conduct surprise audits to check the quality of products on periodic basis. Award different incentives to motivate the employees and insure quality control in the long run.

Cost Benefit Analysis and Project Value 

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Introduction of Expert system will reduce cost of labors and increase managerial decision making power. Should arrange training session for managers and employees to reduce expected risk. By developing a centralized database system would reduce cost of tactical managers and their IT systems. By Developing a web base networking system employees will access the database and other information easily. By modernizing the networking devices like routers and boosters will reduce the risk of data loss and enhance the speed of IT systems.

Risk Analysis With Introduction of Expert based IT systems most of the employees will lose their jobs. Decentralization of Authorities and workers autonomy would reduce the efficiency of decision making power. The breakdown of a centralized data base system may lead to a huge lose of information at once. Promotion of team work may promote the labor union culture. Online Web based data base systems will be more exposed to external cyber risk. External legal and environmental risks can cause failure of the project.

Alternative solutions 

Plan- B

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Accenture should use Voice Data Integration Technology to get a low cost substitute for circuit base voice network. It should use a wireless technology in case of sudden break down of the centralize data base system. It should use the Multiservice Access Technology in case of getting out of budget for installation of expert systems. It should develop a team of highly recognized personnel’s that will deal with the unexpected political or legal circumstances in curse of the proposed project.

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Plan C (Alternative solutions) The project team should decide about the future of the project and should made strategic decisions in that regard.  They should also conduct a fresh cost-benefit analysis to check the financial or return base viability of the project. 

SWOT Analysis It should check the budget of the project that whether it is enough or not? Evaluate the Benefits of the timely completion of the project. To check whether there are sufficient funds with Accenture for the contingencies plans. Should evaluate the potential drawbacks of the proposed project. Should check the available opportunities that Accenture needs to capture.

Gap Analysis Will provide contingencies plans in case of failure or delayed performance. It will provide guide line about how to fill up the gap between the expected objectives and the existing outcomes of the project.

Monte Carlo Analysis It would help the project manager to calculate the probable total cost of the project.  Would provide a better environment to the managers for the proper communication of strategic decisions.  Provides quantitative figures about the performance of project team. 