Amdocs - Convergent Billing 462k27
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a m d ocs > cu stom e r e x p e r i e n ce sy ste m s i n n ov a ti on
Amdocs Convergent Billing
AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
WWW.AMDOCS.COM
A m d ocs C on v e r g e n t B i lli n g
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2
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A m d o c s C o n v e r g e n t Bil l ing
a m d ocs > cu stom e r e x p e r i e n ce sy ste m s i n n ov a ti on
Do Your Charging and Billing Systems Your Business Strategy?
Single Charging and Billing System s a Range of Needs
As service providers’ business strategies change, so do their requirements from billing and charging systems. With prepaid becoming increasingly popular, and prepaid subscriber loyalty and retention now a key issue, charging and billing systems need to driv e differentiation through new promotions, top up plans, innovative offers, and new business models such as hybrid subscribers.
Amdocs Convergent Billing is a real-time billing and charging system that enables service providers to generate revenue by facilitating purchase, consumption and payment for prepaid and postpaid customers across multi-play operations.
Looking at the growth of data services and the need to monetize new network investments, it is evident that charging and billing systems need to both charging and policy management capabilities if they are to offer new tiered pricing based on application and device types, quality of service (QoS)and other parameters. With service providers now turning their attention to cloud services, they are looking for ways to also monetize these added lines of business by leveraging their existing strengths. So charging and billing systems also need to monetization models that align with service capping, dynamic pricing and service level agreement based pricing. All of these offerings need to be served on systems that can accommodate any line of business, any subscriber type and any payment model in order to move to the convergent charging and billing system era. It’s not just about prepaid-postpaid convergence anymore, but rather about the full scope of convergence including fixed-mobile convergence and multi-play line of business .
Based on Amdocs’ ground-breaking turbo charging technology with unmatched benchmarked performance levels, the Amdocs Convergent Billing solution lets service providers build up a single, affordable charging and billing system that suits their specific needs. Utilizing a single realtime charging architecture, Amdocs Convergent Billing allows service providers to prepaid-postpaid and wireline-wireless convergence with a single set of integrated products. For all lines of business across all customers, payment channels and services – Amdocs Convergent Billing is a complete end-to-end convergent solution. PRODUCT CREATION
ENTERPRISE PRODUCT CATALOG
CUSTOMER MANAGEMENT
BILLING & FINANCIALS
CUSTOMER DATA
COLLECTIONS
INVOICING
S RECEIVABLE
DOCUMENT DESIGNER
BILLING CARE
REAL-TIME CHARGING CONVERGENT CHARGING (TURBO CHARGING)
VOUCHER MANAGEMENT
REAL-TIME RATING
GUIDING
REPLENISHMENT
SERVICE CREATION ENVIRONMENT
GUIDING
IN MEMORY OBJECT STORE
SPECIAL PLATFORM
Charging and Billing system requirements emphasize one crucial point: service providers today need a charging and billing system that can their business strategies, offer cost efficient scalability and high performance, and enable business flexibility, pricing and business model innovation with quick time to market.
FOUNDATION PARTNER MANAGER
EXECUTION ENVIRONMENT
SERVICE BROKER
& PROTOCOL INTEGRATION ABSTRACTION
MONITORING INSTALLATION & CONFIGURATION BI/ANALYTICS ERROR MANAGER
MEDIATION
APPLICATIONS
SECURITY
& AQUISITION FORMATTING AMDOCS MEDIATION
AVAILABILITY MANAGER SOA INTERFACE AUDIT AND CONTROL
A m d ocs C on v e r g e n t B i lli n g
|
3
Assure charging and billing operational efficiencies and total cost of ownership reduction
Increases Revenue Through Innovative Offering and Pricing Differentiation
>
Address dynamic business requirements such as launching new lines of business, services and innovative offers with charging and billing agility and operational efficiencies
Boost revenue predictability and promote additional usage through segmented offers, bundles and innovative recharge and targeted promotions
> Optimize ROI and reduce total cost of ownership through proven convergent charging and billing with best practice implementations, based on business processes, industry standards and protocols
> Differentiate and monetize data services through dynamic pricing, tiered pricing and quality of service offers
Obtain true convergence by consolidating charging and billing silos into a single platform to prepaid-postpaid, multi-play operations and all types of subscribers
Eliminate bill shock by providing visibility to all charges and usage patterns, and give customers control over spending limits and capping mechanisms through SMS, data barring, notifications, etc. with the only solution that enables real-time charging for postpaid subscribers
Reduce time to market for new innovative services,
>
>
Proven experience in pre-and post convergence, Fixed-Mobile convergence and multi-play at leading service providers in Asia, North America and Europe, ing wireless, wireline, broadband, cable, satellite and data services
> Gain continuity and revenue assurance through improved ongoing operations through real-time monitoring, audit and control, and error management
4
|
“Rather than building our own system or using a highly
customised approach, Amdocs’ out-of-the-box system has
enabled us to grow and develop out business with lower
TCO and fewer headaches.”
Dian siswarini, CTO, XL indonesia
A m d o c s C o n v e r g e n t Bil l ing
>
>
promotions and offers by at least 30% with a business oriented product catalog
a m d ocs > cu stom e r e x p e r i e n ce sy ste m s i n n ov a ti on
Carrier Grade Solution Delivering Real-time Charging Performance & Scalability No single point of failure with a carrier-grade system that delivers high availability with tools such as software monitoring and automatic failover recovery >
> Enable cost-effective unlimited subscriber and service scalability by leveraging distributed architecture and low cost hardware (e.g. blades)
Reduce operating costs with an integrated end-to-end solution including a charging engine, product catalog, balance management, replenishment management, customer management, S/IN and a service delivery platform >
> Superior performance – industry performance benchmark record set for charging 150 million subscribers: 80% prepaid, 20% postpaid
>
System load: 276M BHCA
>
Productivity: 3000 – 3300 events/core/sec
>
Latency: 99% below 5msec
Delivery Excellence and Awarded Products Amdocs has field proven experience in complex convergent charging projects and system implementation with numerous tier 1 service providers around the globe. With over 25 years of experience in the communications, media and entertainment industry, we have the knowledge and expertise to deliver world-class BSS and OSS systems. Our implemented systems currently enable our customers to hundreds of millions of subscribers by ing: > Service providers worldwide with more that 100million customers on a single implementation > Greenfields and small niche service providers with less than 1 million customers >
Mobile providers, VOIP, wireline, wireless and multiplay providers
>
ing prepaid, postpaid and convergent offering
AMDOCS RECOGNIZED AS ‘BSS VENDOR OF THE YEAR’ 2010 By Frost & Sullivan
AMDOCS IS 2009 BSS VENDOR OF THE YEAR
Telecom Asia Readers’ Choice Award
“OVERALL BEST CONTRIBUTION TO BSS’ World BSS Award
“INDUSTRY LEADERSHIP AWARD” AT THE TM FORUM EXCELLENCE AWARDS 2010 By TM Forum
HIGHEST POSSIBLE OVERALL RATING IN BSS MARKET REPORT Gartner BSS Vendor Strategic Scorecard 2010
“AMDOCS IS THE LEADING SUPPLIER IN TELECOM BILLING & CUSTOMER CARE WITH 31% MARKET SHARE” Analysis Mason
A m d ocs C on v e r g e n t B i lli n g
|
5
ABOUT AMDOCS Amdocs is the market leader in customer experience systems innovation. The company combines business and operational systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $3 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs has offices, development and centers worldwide, including sites in: THE A MERIC A S :
A SI A P A CIFIC :
EUROPE , MIDDLE E A ST & A FRIC A :
B RA Z I L
AUSTRA L IA
CYPRUS
ISRAE L
SPAIN
CANADA
C H INA
C Z EC H REPU B L IC
ITA L Y
S W EDEN
COSTA RICA
INDIA
F RANCE
T H E NET H ER L ANDS
TUR K EY
MEXICO
J APAN
G ERMANY
PO L AND
UNITED K IN G DOM
UNITED STATES
SIN G APORE
H UN G ARY
RUSSIA
T H AI L AND
IRE L AND
SOUT H A F RICA
For the most up-to-date information for all Amdocs offices worldwide, please visit our website at www.amdocs.com/corporate.asp
Copyright © 2010 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, CES, Cramer, Q, SigValue, DST Innovis, JacobsRimell, ChangingWorlds, jNetX, OpenMarket Inc., MX Telecom Inc., and MX Telecom LTD are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. AMDCS_CNVRGNC_BRO_11-10
6
|
A m d o c s C o n v e r g e n t Bil l ing
Amdocs Convergent Billing
AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
WWW.AMDOCS.COM
A m d ocs C on v e r g e n t B i lli n g
|
1
2
|
A m d o c s C o n v e r g e n t Bil l ing
a m d ocs > cu stom e r e x p e r i e n ce sy ste m s i n n ov a ti on
Do Your Charging and Billing Systems Your Business Strategy?
Single Charging and Billing System s a Range of Needs
As service providers’ business strategies change, so do their requirements from billing and charging systems. With prepaid becoming increasingly popular, and prepaid subscriber loyalty and retention now a key issue, charging and billing systems need to driv e differentiation through new promotions, top up plans, innovative offers, and new business models such as hybrid subscribers.
Amdocs Convergent Billing is a real-time billing and charging system that enables service providers to generate revenue by facilitating purchase, consumption and payment for prepaid and postpaid customers across multi-play operations.
Looking at the growth of data services and the need to monetize new network investments, it is evident that charging and billing systems need to both charging and policy management capabilities if they are to offer new tiered pricing based on application and device types, quality of service (QoS)and other parameters. With service providers now turning their attention to cloud services, they are looking for ways to also monetize these added lines of business by leveraging their existing strengths. So charging and billing systems also need to monetization models that align with service capping, dynamic pricing and service level agreement based pricing. All of these offerings need to be served on systems that can accommodate any line of business, any subscriber type and any payment model in order to move to the convergent charging and billing system era. It’s not just about prepaid-postpaid convergence anymore, but rather about the full scope of convergence including fixed-mobile convergence and multi-play line of business .
Based on Amdocs’ ground-breaking turbo charging technology with unmatched benchmarked performance levels, the Amdocs Convergent Billing solution lets service providers build up a single, affordable charging and billing system that suits their specific needs. Utilizing a single realtime charging architecture, Amdocs Convergent Billing allows service providers to prepaid-postpaid and wireline-wireless convergence with a single set of integrated products. For all lines of business across all customers, payment channels and services – Amdocs Convergent Billing is a complete end-to-end convergent solution. PRODUCT CREATION
ENTERPRISE PRODUCT CATALOG
CUSTOMER MANAGEMENT
BILLING & FINANCIALS
CUSTOMER DATA
COLLECTIONS
INVOICING
S RECEIVABLE
DOCUMENT DESIGNER
BILLING CARE
REAL-TIME CHARGING CONVERGENT CHARGING (TURBO CHARGING)
VOUCHER MANAGEMENT
REAL-TIME RATING
GUIDING
REPLENISHMENT
SERVICE CREATION ENVIRONMENT
GUIDING
IN MEMORY OBJECT STORE
SPECIAL PLATFORM
Charging and Billing system requirements emphasize one crucial point: service providers today need a charging and billing system that can their business strategies, offer cost efficient scalability and high performance, and enable business flexibility, pricing and business model innovation with quick time to market.
FOUNDATION PARTNER MANAGER
EXECUTION ENVIRONMENT
SERVICE BROKER
& PROTOCOL INTEGRATION ABSTRACTION
MONITORING INSTALLATION & CONFIGURATION BI/ANALYTICS ERROR MANAGER
MEDIATION
APPLICATIONS
SECURITY
& AQUISITION FORMATTING AMDOCS MEDIATION
AVAILABILITY MANAGER SOA INTERFACE AUDIT AND CONTROL
A m d ocs C on v e r g e n t B i lli n g
|
3
Assure charging and billing operational efficiencies and total cost of ownership reduction
Increases Revenue Through Innovative Offering and Pricing Differentiation
>
Address dynamic business requirements such as launching new lines of business, services and innovative offers with charging and billing agility and operational efficiencies
Boost revenue predictability and promote additional usage through segmented offers, bundles and innovative recharge and targeted promotions
> Optimize ROI and reduce total cost of ownership through proven convergent charging and billing with best practice implementations, based on business processes, industry standards and protocols
> Differentiate and monetize data services through dynamic pricing, tiered pricing and quality of service offers
Obtain true convergence by consolidating charging and billing silos into a single platform to prepaid-postpaid, multi-play operations and all types of subscribers
Eliminate bill shock by providing visibility to all charges and usage patterns, and give customers control over spending limits and capping mechanisms through SMS, data barring, notifications, etc. with the only solution that enables real-time charging for postpaid subscribers
Reduce time to market for new innovative services,
>
>
Proven experience in pre-and post convergence, Fixed-Mobile convergence and multi-play at leading service providers in Asia, North America and Europe, ing wireless, wireline, broadband, cable, satellite and data services
> Gain continuity and revenue assurance through improved ongoing operations through real-time monitoring, audit and control, and error management
4
|
“Rather than building our own system or using a highly
customised approach, Amdocs’ out-of-the-box system has
enabled us to grow and develop out business with lower
TCO and fewer headaches.”
Dian siswarini, CTO, XL indonesia
A m d o c s C o n v e r g e n t Bil l ing
>
>
promotions and offers by at least 30% with a business oriented product catalog
a m d ocs > cu stom e r e x p e r i e n ce sy ste m s i n n ov a ti on
Carrier Grade Solution Delivering Real-time Charging Performance & Scalability No single point of failure with a carrier-grade system that delivers high availability with tools such as software monitoring and automatic failover recovery >
> Enable cost-effective unlimited subscriber and service scalability by leveraging distributed architecture and low cost hardware (e.g. blades)
Reduce operating costs with an integrated end-to-end solution including a charging engine, product catalog, balance management, replenishment management, customer management, S/IN and a service delivery platform >
> Superior performance – industry performance benchmark record set for charging 150 million subscribers: 80% prepaid, 20% postpaid
>
System load: 276M BHCA
>
Productivity: 3000 – 3300 events/core/sec
>
Latency: 99% below 5msec
Delivery Excellence and Awarded Products Amdocs has field proven experience in complex convergent charging projects and system implementation with numerous tier 1 service providers around the globe. With over 25 years of experience in the communications, media and entertainment industry, we have the knowledge and expertise to deliver world-class BSS and OSS systems. Our implemented systems currently enable our customers to hundreds of millions of subscribers by ing: > Service providers worldwide with more that 100million customers on a single implementation > Greenfields and small niche service providers with less than 1 million customers >
Mobile providers, VOIP, wireline, wireless and multiplay providers
>
ing prepaid, postpaid and convergent offering
AMDOCS RECOGNIZED AS ‘BSS VENDOR OF THE YEAR’ 2010 By Frost & Sullivan
AMDOCS IS 2009 BSS VENDOR OF THE YEAR
Telecom Asia Readers’ Choice Award
“OVERALL BEST CONTRIBUTION TO BSS’ World BSS Award
“INDUSTRY LEADERSHIP AWARD” AT THE TM FORUM EXCELLENCE AWARDS 2010 By TM Forum
HIGHEST POSSIBLE OVERALL RATING IN BSS MARKET REPORT Gartner BSS Vendor Strategic Scorecard 2010
“AMDOCS IS THE LEADING SUPPLIER IN TELECOM BILLING & CUSTOMER CARE WITH 31% MARKET SHARE” Analysis Mason
A m d ocs C on v e r g e n t B i lli n g
|
5
ABOUT AMDOCS Amdocs is the market leader in customer experience systems innovation. The company combines business and operational systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $3 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs has offices, development and centers worldwide, including sites in: THE A MERIC A S :
A SI A P A CIFIC :
EUROPE , MIDDLE E A ST & A FRIC A :
B RA Z I L
AUSTRA L IA
CYPRUS
ISRAE L
SPAIN
CANADA
C H INA
C Z EC H REPU B L IC
ITA L Y
S W EDEN
COSTA RICA
INDIA
F RANCE
T H E NET H ER L ANDS
TUR K EY
MEXICO
J APAN
G ERMANY
PO L AND
UNITED K IN G DOM
UNITED STATES
SIN G APORE
H UN G ARY
RUSSIA
T H AI L AND
IRE L AND
SOUT H A F RICA
For the most up-to-date information for all Amdocs offices worldwide, please visit our website at www.amdocs.com/corporate.asp
Copyright © 2010 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, CES, Cramer, Q, SigValue, DST Innovis, JacobsRimell, ChangingWorlds, jNetX, OpenMarket Inc., MX Telecom Inc., and MX Telecom LTD are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. AMDCS_CNVRGNC_BRO_11-10
6
|
A m d o c s C o n v e r g e n t Bil l ing
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