Business Communication And Report Writing Skills 39725q
This document was ed by and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this report form. Report 3i3n4
Overview 26281t
& View Business Communication And Report Writing Skills as PDF for free.
More details 6y5l6z
- Words: 1,383
- Pages: 31
Course Title: Business Communication Workshop Instructor: Ayyaz Qadeer Course Code: HUM 200 Credit Hours: 3 Semester: Fall 2013 (BBA-3).
Business Communication Workshop is a compulsory 3 credit hour course of BBA program at CIIT. It is an essential course because effective communication skills are indispensable for business professionals in the highly globalized world of today. All the time, they are required to communicate in various professional capacities through written, electronic, oral and non-verbal means. As such, strong communication and interpersonal skills are the hallmarks of successful business entrepreneurs
This course focuses on the ability of students to communicate, with an emphasis on the ability to communicate successfully across cultural boundaries.
Effective communication is a skill, and hence it can be learned. Students will be exposed to theories and concepts that underlie effective oral and written communication skills.
They will learn to collect, organize, analyze and present information in an understandable and logical order; understand the nature of non verbal communication and be able to use it effectively in oral and written presentations.
After completion of this course, students are expected to be able to: Know the meaning, forms and process of communication Understand intercultural communication Understand the importance of non-verbal communication Read & understand a age, report, news item etc efficiently Use appropriate sentence structure Write paragraphs with proper topic sentences Listen and understand lectures Work in pair/group with peers Write Resume’ & letter Write informational & analytical reports Brainstorm on a topic and make its outline Get familiar with researching Develop presentation skills
Understanding Business Communication, Communicating in Teams, Communicating Interculturally, 7 Cs of Effective Communication, Effective Sentence structure, Paragraph writing, Resume’ & Application Letter, Planning Business Messages, Composing Business Messages,
Completing Business Messages, Planning Reports, Writing Business Reports, Completing formal Business Reports, Writing Good News & Neutral Messages, Bad News Messages, Persuasive Written Messages, Oral Presentations, Writing emails
Excellence in Business Communication (8th Edition), by John V. Thill, Courtland L. Bovee
Effective Business Communication by Herta Murphy, Herbert W. Hildebrandt, Jane. P. Thomas
Essentials of Business Communication by Mary Ellen Guffey
The exams (1st sessional, 2nd sessional and final), take place on the dates, Announced by the University. The paper format usually include:
Objective (multiple choice, fill-in, True/False), ii. Descriptive (conceptual) iii.Practical/applied questions such as sentence improvement, letter writing, paragraph writing etc. in more or less equal proportion. i.
1st sessional 10 %
Marks
2nd sessional 15%
Marks
Final Exams 50%
Quizzes/Assignment/presentations 25%Marks
Marks
What is Effective Communication? Its Importance and Benefits. Introduction to Business Communication
--Daniel Webster, American Journalist
What is communication? • In plain words “just to convey the message” • To give signals or messages through sounds, gesture or written symbols
The intended meaning from the actual words • The intended listening (hearer wants to hear) from the actual listening (hearer actually hears) •
Life blood of every organization Achieving Career Success through Effective Communication Effective Communication enables organizations to function successfully. It helps you anticipate problems, make decisions, coordinate work flow, supervise others, develop relationships, and promote products
Adapting to the changing Workplace Communicating at internet speed Communicating with culturally diverse Work Force Communicating in the age of information Technology Communicating in team-based organizations Course/training for Effective Communication
Organizations make sure that communication inside and outside the company are open, honest and clear. Ability to communicate increases productivity, both individual and organization’s Shapes impression you make on colleagues, employees, supervisors, investors, and customers Helps you to perceive the needs of the stakeholders, and it helps you to respond to those needs Your communication skills determine your success whether you: ◦ ◦ ◦ ◦
Run your own business Work for an employer invest in a company raise money for charities
Every member of an organization is a link in the information chain. Flow of information inside the organization: ◦ ◦ ◦ ◦
Staff meetings progress reports project proposals research results
or outside the organization: ◦ ◦ ◦ ◦ ◦ ◦
loan applications purchasing agreements help-wanted ads distribution contracts product ments sales calls
within company you & your coworkers use the information you obtain from one another to guide your activities a manager coordinates these activities & efforts constant flow of information up, down & across the organization As manager, you carry out decision by collecting facts, analyzing them, and transmitting directions to lower-level employees. Employees serve as the eyes and ears of an organization You are a point in both the external & internal communication networks.
Formal Communication Channels Information may travel up, down or across an organization’s formal hierarchy. Tall narrow structure of organization with many levels risk distortion of information One way to reduce distortion is to reduce number of levels
Downward
Upward
Supervisor
Supervisor
Staff
Staff
Horizontal Department
Department
At most organizations, decisions made at top flow down to people who will carry them out Downward messages might take the form of a casual conversation, or formal interview between a supervisor and an individual employee, or communicated orally, through workshop or on videotape. Typical messages include: ◦ ◦ ◦ ◦ ◦
Briefings on the organization’s mission & strategies Instructions on how to perform various jobs Explanations of policies and procedures on employee performance Motivational pep talk
To solve problems and make decisions managers must know what’s going on in the organization Since they cant be everywhere at once, executives depend on lower level employees to furnish them with information like: reports on problems, emerging trends, opportunities for improvement, grievances & performance The danger is that employees will report only the good news. Methods for channeling information upwards: group meetings, interviews with employees who are leaving company, employee surveys, etc Many companies have set up suggestions systems that encourages employees to submit ideas for improving business
Communication flows from one dept. to another either laterally or diagonally Byes bureaucratic barriers Efficiency of the company enhances Horizontal information through Computer networks, and teamwork Without it co-workers aren’t able to share information, resulting in missed deadlines, duplicated efforts, increased cost, extra time, decreased product quality & deteriorating employee relationship.
Customers Customers Venders Venders
Investors Investors
Company Distributors Distributors
Competitors Competitors
Journalists Journalists
Community Community Representatives Representatives
.To inform .To request .To persuade . To motivate .To build relationships.
travels to
NOISE Sender Sender
Sender Sender
has has
encodes encodes
idea idea
message message
sender
Channel carries message
Possible Possible additional additional to to receiver receiver
Receiver Receiver
Receiver Receiver
decodes decodes
“understands” “understands”
message message
message message
NOISE
Ch. 1–26
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Oral or Written
Oral Immediate Shorter sentence; shorter words Conversational Focus on interpersonal relations Prompt action Less detailed technical information More personal pronouns More colloquial language Simpler constructions More imperative, interrogative, and exclamatory sentences
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Written Delayed Longer sentences; longer words More formal Focus on content Delayed action More detailed technical information Fewer personal pronouns More complex constructions Useful for permanent record; detailed documentations Possibility of review
Who Whom Why What Where How
Communicator Receiver Reason Contents Place Method
Communication is to give signals or messages through sounds, gesture or written symbols Communication is to Understand intended meaning Communication is life blood of every organization It helps you anticipate problems, make decisions, coordinate work flow
Communicating with culturally diverse Work Force Organizations make sure that communication inside and outside the company are open, honest and clear Your communication skills determine your success Internal communication: Information may travel up, down or across an organization’s formal hierarchy: Upward, downward and horizontal communication External Communication Goals of communication The process of communication Oral and written medium
Thank You
Business Communication Workshop is a compulsory 3 credit hour course of BBA program at CIIT. It is an essential course because effective communication skills are indispensable for business professionals in the highly globalized world of today. All the time, they are required to communicate in various professional capacities through written, electronic, oral and non-verbal means. As such, strong communication and interpersonal skills are the hallmarks of successful business entrepreneurs
This course focuses on the ability of students to communicate, with an emphasis on the ability to communicate successfully across cultural boundaries.
Effective communication is a skill, and hence it can be learned. Students will be exposed to theories and concepts that underlie effective oral and written communication skills.
They will learn to collect, organize, analyze and present information in an understandable and logical order; understand the nature of non verbal communication and be able to use it effectively in oral and written presentations.
After completion of this course, students are expected to be able to: Know the meaning, forms and process of communication Understand intercultural communication Understand the importance of non-verbal communication Read & understand a age, report, news item etc efficiently Use appropriate sentence structure Write paragraphs with proper topic sentences Listen and understand lectures Work in pair/group with peers Write Resume’ & letter Write informational & analytical reports Brainstorm on a topic and make its outline Get familiar with researching Develop presentation skills
Understanding Business Communication, Communicating in Teams, Communicating Interculturally, 7 Cs of Effective Communication, Effective Sentence structure, Paragraph writing, Resume’ & Application Letter, Planning Business Messages, Composing Business Messages,
Completing Business Messages, Planning Reports, Writing Business Reports, Completing formal Business Reports, Writing Good News & Neutral Messages, Bad News Messages, Persuasive Written Messages, Oral Presentations, Writing emails
Excellence in Business Communication (8th Edition), by John V. Thill, Courtland L. Bovee
Effective Business Communication by Herta Murphy, Herbert W. Hildebrandt, Jane. P. Thomas
Essentials of Business Communication by Mary Ellen Guffey
The exams (1st sessional, 2nd sessional and final), take place on the dates, Announced by the University. The paper format usually include:
Objective (multiple choice, fill-in, True/False), ii. Descriptive (conceptual) iii.Practical/applied questions such as sentence improvement, letter writing, paragraph writing etc. in more or less equal proportion. i.
1st sessional 10 %
Marks
2nd sessional 15%
Marks
Final Exams 50%
Quizzes/Assignment/presentations 25%Marks
Marks
What is Effective Communication? Its Importance and Benefits. Introduction to Business Communication
--Daniel Webster, American Journalist
What is communication? • In plain words “just to convey the message” • To give signals or messages through sounds, gesture or written symbols
The intended meaning from the actual words • The intended listening (hearer wants to hear) from the actual listening (hearer actually hears) •
Life blood of every organization Achieving Career Success through Effective Communication Effective Communication enables organizations to function successfully. It helps you anticipate problems, make decisions, coordinate work flow, supervise others, develop relationships, and promote products
Adapting to the changing Workplace Communicating at internet speed Communicating with culturally diverse Work Force Communicating in the age of information Technology Communicating in team-based organizations Course/training for Effective Communication
Organizations make sure that communication inside and outside the company are open, honest and clear. Ability to communicate increases productivity, both individual and organization’s Shapes impression you make on colleagues, employees, supervisors, investors, and customers Helps you to perceive the needs of the stakeholders, and it helps you to respond to those needs Your communication skills determine your success whether you: ◦ ◦ ◦ ◦
Run your own business Work for an employer invest in a company raise money for charities
Every member of an organization is a link in the information chain. Flow of information inside the organization: ◦ ◦ ◦ ◦
Staff meetings progress reports project proposals research results
or outside the organization: ◦ ◦ ◦ ◦ ◦ ◦
loan applications purchasing agreements help-wanted ads distribution contracts product ments sales calls
within company you & your coworkers use the information you obtain from one another to guide your activities a manager coordinates these activities & efforts constant flow of information up, down & across the organization As manager, you carry out decision by collecting facts, analyzing them, and transmitting directions to lower-level employees. Employees serve as the eyes and ears of an organization You are a point in both the external & internal communication networks.
Formal Communication Channels Information may travel up, down or across an organization’s formal hierarchy. Tall narrow structure of organization with many levels risk distortion of information One way to reduce distortion is to reduce number of levels
Downward
Upward
Supervisor
Supervisor
Staff
Staff
Horizontal Department
Department
At most organizations, decisions made at top flow down to people who will carry them out Downward messages might take the form of a casual conversation, or formal interview between a supervisor and an individual employee, or communicated orally, through workshop or on videotape. Typical messages include: ◦ ◦ ◦ ◦ ◦
Briefings on the organization’s mission & strategies Instructions on how to perform various jobs Explanations of policies and procedures on employee performance Motivational pep talk
To solve problems and make decisions managers must know what’s going on in the organization Since they cant be everywhere at once, executives depend on lower level employees to furnish them with information like: reports on problems, emerging trends, opportunities for improvement, grievances & performance The danger is that employees will report only the good news. Methods for channeling information upwards: group meetings, interviews with employees who are leaving company, employee surveys, etc Many companies have set up suggestions systems that encourages employees to submit ideas for improving business
Communication flows from one dept. to another either laterally or diagonally Byes bureaucratic barriers Efficiency of the company enhances Horizontal information through Computer networks, and teamwork Without it co-workers aren’t able to share information, resulting in missed deadlines, duplicated efforts, increased cost, extra time, decreased product quality & deteriorating employee relationship.
Customers Customers Venders Venders
Investors Investors
Company Distributors Distributors
Competitors Competitors
Journalists Journalists
Community Community Representatives Representatives
.To inform .To request .To persuade . To motivate .To build relationships.
travels to
NOISE Sender Sender
Sender Sender
has has
encodes encodes
idea idea
message message
sender
Channel carries message
Possible Possible additional additional to to receiver receiver
Receiver Receiver
Receiver Receiver
decodes decodes
“understands” “understands”
message message
message message
NOISE
Ch. 1–26
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Oral or Written
Oral Immediate Shorter sentence; shorter words Conversational Focus on interpersonal relations Prompt action Less detailed technical information More personal pronouns More colloquial language Simpler constructions More imperative, interrogative, and exclamatory sentences
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Written Delayed Longer sentences; longer words More formal Focus on content Delayed action More detailed technical information Fewer personal pronouns More complex constructions Useful for permanent record; detailed documentations Possibility of review
Who Whom Why What Where How
Communicator Receiver Reason Contents Place Method
Communication is to give signals or messages through sounds, gesture or written symbols Communication is to Understand intended meaning Communication is life blood of every organization It helps you anticipate problems, make decisions, coordinate work flow
Communicating with culturally diverse Work Force Organizations make sure that communication inside and outside the company are open, honest and clear Your communication skills determine your success Internal communication: Information may travel up, down or across an organization’s formal hierarchy: Upward, downward and horizontal communication External Communication Goals of communication The process of communication Oral and written medium
Thank You
Related Documents 3h463d
Business Communication And Report Writing Skills 39725q
December 2019 51
Business Communication And Report Writing 2c2e3n
November 2021 0
Communication Skills And Technical Report Writing 6k5fs
November 2022 0
Report Writing In Business Communication 1n1522
August 2021 0
Writing Skills And Business Correspondence q1771
December 2019 40
Advanced Report Writing Skills 2v3v69
December 2019 52More Documents from "Zahid Bashir" 30685v
Business Communication And Report Writing Skills 39725q
December 2019 51
Feasibility Report Of Awan Rice Mill 5lo6h
December 2019 61
Bcs English With Dream 6s601n
April 2020 36
Asian Countries And Their Capitals And Currencies Pdf 3k5253
October 2019 138
How To Learn French In 30 Days Pdf r644k
October 2019 96