Chap 1 Mis 6r3s22
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1
Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise
Eleventh Edition
James A. O’Brien
Chapter
win/McGraw-Hill
1 Foundations of Information Systems in Business
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
2
Chapter Objectives • Provide foundation of why information systems are important • Identify major types of information systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
3
Chapter Objectives • Define construct of an information system – people, hardware, software, data, and networks • The above resources perform input, processing, output, storage, and control activities that transform data resources into information products. • Identify challenges and ethical issues that a business manager might face
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
4
An IS Framework for Business Professionals
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Introduction to Information Systems
James A. O’Brien
Eleventh Edition
5
Components of an Information System
Information Systems Resources
Ne tw o
rk s
re
win/McGraw-Hill
a Softw
Hardw are
People
a t Da
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
6
What is a System? Environment
Signals
Signals
Control Signals
Control by Management
Control Signals
Input of Raw Materials
Manufacturing Process
Output of Finished Products
System Boundary
win/McGraw-Hill
Other Systems
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
8
Components of an Information System
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
9
Data versus Information
win/McGraw-Hill
Monthly Sales Report for West Region
nn a 0 10 rles M s a e 0 h o 0 C h 12 t S s M We 54 T 791
Sales Rep: Charles Mann Emp No. 79154 Item Qty Sold Price TM Shoes 1200 $100
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
10
Attributes of Information Quality
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
11
Major Roles of Information Systems
win/McGraw-Hill
Strategies for Competitive Advantage Business Decision Making
Business Processes and Operations
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
12
IT Era’s • • • •
Data Processing (DP) Micro Era Network Era WAN Network Environment – – – –
Client-Server Thin Client Web WAP
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Eleventh Edition
Introduction to Information Systems
13
History of the role of Information Systems 1950-1960 Data Processing
1960-1970 Management Reporting
Electronic Data Management Processing Information -TPS Systems (transactional processing system)
win/McGraw-Hill
1970-1980 Decision
Decision Systems - Ad hoc Reports
1980-1990
1990-2000
Strategic & End
Electronic Commerce
End Computing Exec Info Sys Expert Systems SIS
Electronic Business & Commerce -Internetworked E-Business & Commerce(amazon)
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
14
The e-Business Enterprise The Internet(network of all network) Company Boundary
Suppliers and Other Business Partners
Extranets
Supply Chain Management Procurement, Distribution, and Logistics
Engineering & Research
Manufacturing and Production
ing, and Finance
Intranets(whole companies computer Customer Relationship Management Marketing Sales Customer Service Extranets(network among two r more org)
win/McGraw-Hill
Consumer and Business Customers
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Types of Information Systems
Why Organizations need Information Systems Meeting Global Challenges Capturing opportunities in the Market Place ing Corporate Strategy Linking Departments Whose Functions are
different Enhancing Worker Productivity(nadra,nts) Increasing Quality of Goods and Services
16
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
17
Types of Information Systems Information Systems
Operations
Management
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Control
Collaboration
Information
Information
Systems
Systems
Systems
Systems
Systems
Systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Functional Business Systems
Human Resources Systems
Manufacturing Information Systems Quality Control Information Systems Customer
Geographic Information Systems Financial and ing Systems
Marketing Information Systems
18
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
19
Other Categories of Information Systems Expert ExpertSystems Systems Knowledge KnowledgeManagement Management Systems Systems Cross-Functional Cross-FunctionalInformation InformationSystems Systems
win/McGraw-Hill
Strategic StrategicInformation InformationSystems Systems
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
22
Other Categories of Information Systems Expert ExpertSystems Systems Knowledge KnowledgeManagement Management Systems Systems Cross-Functional Cross-FunctionalInformation InformationSystems Systems
win/McGraw-Hill
Strategic StrategicInformation InformationSystems Systems––
National NationalSemiconductor Semiconductor––“faster “faster&&better” better”decisions decisions
Global GlobalInformation InformationSystemsSystems-Levi’s Levi’s
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
23
The Information Systems Development Process
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
24
Investigate ( searching problem) Analyze (analyze it)ro cessing system)
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
25
Management Challenges of the E-business Enterprise
•IS Human Resources •IS Development
•IT Infrastructure •IS Performance
•Organization Structure •and Culture • Acceptance
win/McGraw-Hill
•Business Strategies •Business Processes •Business Needs
•Customer Relationships •Business Partners •Suppliers •Business Customers
Ethical Considerations Potential Risks? Potential Laws? Possible Responses?
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
27
Chapter Summary • Information Systems play a vital role in the efficient and effective operations of E-business, E-commerce and enterprise collaboration. • The business professional must know: – Components (fundamentals) of IS – Information Technologies – Business Applications and processes – Managerial Challenges
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
28
Ethical Challenges of Implementing IT in Business
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
29
Careers in Information Systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
30
Chapter Summary (cont) • An information system uses the resources of people, hardware, software, data, and networks to perform input, processing, output, storage and control activities. – Transform organizational processes • Information systems perform three vital roles in business firms. They : – Business processes and operations, – Business decision making; and – Strategic competitive advantage
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise
Eleventh Edition
James A. O’Brien
Chapter
win/McGraw-Hill
1 Foundations of Information Systems in Business
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
2
Chapter Objectives • Provide foundation of why information systems are important • Identify major types of information systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
3
Chapter Objectives • Define construct of an information system – people, hardware, software, data, and networks • The above resources perform input, processing, output, storage, and control activities that transform data resources into information products. • Identify challenges and ethical issues that a business manager might face
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
4
An IS Framework for Business Professionals
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Introduction to Information Systems
James A. O’Brien
Eleventh Edition
5
Components of an Information System
Information Systems Resources
Ne tw o
rk s
re
win/McGraw-Hill
a Softw
Hardw are
People
a t Da
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
6
What is a System? Environment
Signals
Signals
Control Signals
Control by Management
Control Signals
Input of Raw Materials
Manufacturing Process
Output of Finished Products
System Boundary
win/McGraw-Hill
Other Systems
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
8
Components of an Information System
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
9
Data versus Information
win/McGraw-Hill
Monthly Sales Report for West Region
nn a 0 10 rles M s a e 0 h o 0 C h 12 t S s M We 54 T 791
Sales Rep: Charles Mann Emp No. 79154 Item Qty Sold Price TM Shoes 1200 $100
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
10
Attributes of Information Quality
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
11
Major Roles of Information Systems
win/McGraw-Hill
Strategies for Competitive Advantage Business Decision Making
Business Processes and Operations
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
12
IT Era’s • • • •
Data Processing (DP) Micro Era Network Era WAN Network Environment – – – –
Client-Server Thin Client Web WAP
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Eleventh Edition
Introduction to Information Systems
13
History of the role of Information Systems 1950-1960 Data Processing
1960-1970 Management Reporting
Electronic Data Management Processing Information -TPS Systems (transactional processing system)
win/McGraw-Hill
1970-1980 Decision
Decision Systems - Ad hoc Reports
1980-1990
1990-2000
Strategic & End
Electronic Commerce
End Computing Exec Info Sys Expert Systems SIS
Electronic Business & Commerce -Internetworked E-Business & Commerce(amazon)
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
14
The e-Business Enterprise The Internet(network of all network) Company Boundary
Suppliers and Other Business Partners
Extranets
Supply Chain Management Procurement, Distribution, and Logistics
Engineering & Research
Manufacturing and Production
ing, and Finance
Intranets(whole companies computer Customer Relationship Management Marketing Sales Customer Service Extranets(network among two r more org)
win/McGraw-Hill
Consumer and Business Customers
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Types of Information Systems
Why Organizations need Information Systems Meeting Global Challenges Capturing opportunities in the Market Place ing Corporate Strategy Linking Departments Whose Functions are
different Enhancing Worker Productivity(nadra,nts) Increasing Quality of Goods and Services
16
Eleventh Edition
Introduction to Information Systems
James A. O’Brien
17
Types of Information Systems Information Systems
Operations
Management
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Control
Collaboration
Information
Information
Systems
Systems
Systems
Systems
Systems
Systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
Functional Business Systems
Human Resources Systems
Manufacturing Information Systems Quality Control Information Systems Customer
Geographic Information Systems Financial and ing Systems
Marketing Information Systems
18
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
19
Other Categories of Information Systems Expert ExpertSystems Systems Knowledge KnowledgeManagement Management Systems Systems Cross-Functional Cross-FunctionalInformation InformationSystems Systems
win/McGraw-Hill
Strategic StrategicInformation InformationSystems Systems
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
22
Other Categories of Information Systems Expert ExpertSystems Systems Knowledge KnowledgeManagement Management Systems Systems Cross-Functional Cross-FunctionalInformation InformationSystems Systems
win/McGraw-Hill
Strategic StrategicInformation InformationSystems Systems––
National NationalSemiconductor Semiconductor––“faster “faster&&better” better”decisions decisions
Global GlobalInformation InformationSystemsSystems-Levi’s Levi’s
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
23
The Information Systems Development Process
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
24
Investigate ( searching problem) Analyze (analyze it)ro cessing system)
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
25
Management Challenges of the E-business Enterprise
•IS Human Resources •IS Development
•IT Infrastructure •IS Performance
•Organization Structure •and Culture • Acceptance
win/McGraw-Hill
•Business Strategies •Business Processes •Business Needs
•Customer Relationships •Business Partners •Suppliers •Business Customers
Ethical Considerations Potential Risks? Potential Laws? Possible Responses?
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
27
Chapter Summary • Information Systems play a vital role in the efficient and effective operations of E-business, E-commerce and enterprise collaboration. • The business professional must know: – Components (fundamentals) of IS – Information Technologies – Business Applications and processes – Managerial Challenges
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
28
Ethical Challenges of Implementing IT in Business
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
29
Careers in Information Systems
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
30
Chapter Summary (cont) • An information system uses the resources of people, hardware, software, data, and networks to perform input, processing, output, storage and control activities. – Transform organizational processes • Information systems perform three vital roles in business firms. They : – Business processes and operations, – Business decision making; and – Strategic competitive advantage
win/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rig
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