Chap 9 Quiz 6rw5x
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Chap 9 Quiz
1.The ________ portion of the supply chain includes organizations that supply materials. Upstream
2. An example of ________ includes someone taking out a loan and then being sold a checking as well. cross-selling
3. Customer relationship management applications that track Web sales and retail store sales are related to the ________ aspect of customer relationships. Sales
4. Customer relationship management applications that track campaign data are related to the ________ aspect of customer relationships. Marketing
5. Customer relationship management primarily includes? capturing and integrating customer data 6. SAP is the best-selling------ enterprise software
7. Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called … Customer lifetime value
8. A ________ is a network of organizations for obtaining raw materials supply chain
9. Customer relationship management applications that track social networking data are related to the ________ aspect of customer relationships. Service
10. In an enterprise system, the integrated software modules that focus on return requests are related to ________. sales and marketing
11. ________ in enterprise applications provides features for managers to obtain meaningful information from massive amounts of data. Systems networks
12. Analytical CRM includes applications that analyze customer data for improving business performance
13. If a company produces a custom-made automobile only after a customer has placed an order, it is an example of a(n) ________ production model. pull-based
14. When demand for a product mistakenly gets distorted as it es across the supply chain, it is called a ________. bullwhip effect
15. -------help businesses become more flexible and productive by integrating groups of processes so they focus on efficient management of resources and customer service such as sales, marketing, and ing. Enterprise resource planning (ERP) systems
16. A supply chain management system using a(n) ________ model bases production schedules on forecasts. push-based
17. In an enterprise system, the integrated software modules that focus on customer credit are related to ________ .finance and ing
18. In an enterprise system, the integrated software modules that focus on labor costs and job skills are related to ________. human resources
19. According to Panorama Consulting Solutions, the average cost of an ERP project is approximately ________. 6.1 million dollars
20. A supply chain management system using a(n) ________ model bases production schedules on actual customer orders. pull-based
21. Enterprise applications have drawbacks mainly because they ________. are very expensive to purchase and implement
22. Incorporating applications that allow customers to chat with one another about company products is an example of ________ social CRM
23. If a supply chain includes organizations from the United States and China, it is considered a(n) ________. global supply chain
24. In an enterprise system, the integrated software modules that focus on production capacity are related to ________. manufacturing and production
25. More advanced CRM applications include ________ and ________. partner relationship management (PRM); employee relationship management (ERM)
Chap 10 Quiz
1.A(n) ________ is an Internet business model that creates a destination site and is provided by companies such as Yahoo, Bing, and Google. Portal 2.ing a movie to watch is an example of acquiring a ________. Digital good
3. A(n) ________ is an Internet business model that sells products directly to consumers. e-tailer 4. The beginning of e-commerce occurred when ________ accepted the first ads from major corporations. Netscape
5. The fastest growing type of B2C e-commerce is ________ mobile 6. ________ is another name for e-hubs. Net marketplaces
7. ________ enables the computer-to-computer exchange between two organizations. EDI
8. Buying a silver coin from an individual on eBay is an example of ________ electronic commerce. consumer-to-consumer (C2C)
9. In 2017, approximately ________ Americans will shop online. 217 million
10. The primary benefit of disintermediation to the consumer is ________. removing layers and reducing costs
11. Apple Pay for the iPhone __________. allows s to charge items to their credit card
12. According to the E-Commerce Presence Map, activities including newsletters are a(n) ________ type of presence. Email 13. According to your text, Elemica's Web site for buying and selling chemicals is an example of ________ electronic commerce. business-to-business (B2B) 14. A(n) ________ is an Internet business model which includes companies such as iTunes and WSJ.com content provider 15. A(n) ________ is an Internet business model that provides an online meeting place where people with
similar interests can communicate and share information. community provider
16. A broad term to describe extending a marketplace beyond traditional boundaries is called ________. Marketspace 17. According to the E-Commerce Presence Map, activities such as education and branding are considered a(n) ________ type of presence. offline media 18. ________ targeting techniques include banners, rich media, and video ads. Behavioral
19. BarnesandNoble.com is an example of ________ electronic commerce. business-to-consumer (B2C) 20. Officially, e-commerce began in ________. 1995
21. If a Web site changes its prices based on the demand characteristics (e.g., concert tickets), this would be an example of ________. dynamic pricing 22. According to the E-Commerce Presence Map, activities such as conversation and engagement are considered a(n) ________ type of presence. social media 23. In 2017, about ________ million households will have broadband access to the Internet. 96 24. iTunes has dramatically ________ illegal music s. Decreased
25. In information systems, SaaS stands for ________. software as a service
Chap 11 Quiz
1.________ allows for the automated creation of designs using advanced graphics software. CAD
2. A(n) ________ is a major type of KM which includes specialized workstations that enable scientists, engineers, and other knowledge workers to create and discover new knowledge. knowledge work systems
3. Which of the knowledge management systems IS activities involves Internet portals? Disseminate 4. Which of the knowledge management systems IS activities involves enterprise applications? Apply 5. The use of computers (hardware and software) to emulate human behavior is called ________. artificial intelligence (AI)
6. A(n) ________ is a major type of KM which provides tools for discovering patterns and applying knowledge to discrete decisions. intelligent technique
7. A(n) ________ is a decision-making tool that follows a series of IF-THEN-ELSE rules. expert system 8. The iPhone voice Siri is a type of ________. intelligent agent
9. _______ are used by both organizations and universities to manage, deliver, and assess learning and training content. Learning management systems 10. Storing past experiences in the form of cases is a KM method called ________. case-based reasoning (CBR)
11. The study of how computers can potentially improve without human programming is called ________. machine learning
12. ______ represents an organization's business processes to create, store, transfer, and apply knowledge. Knowledge management
13. Neural networks have been used to distinguish between valid and fraudulent credit purchases because they can ________. learn from patterns in data
14. The KM algorithms inspired by biology that examine optimal solutions for a given problem based on big data are called ________. genetic algorithms
15. Which of the knowledge management systems IS activities involves knowledge discovery? Acquire 16. The first stage in the knowledge management value chain is ________. knowledge acquisition
17. A(n) ________ is a major type of KM that collects, stores, and disseminates digital content and knowledge. enterprise-wide KMS
18. A massive online course available to the general public is called a ________. MOOC
19. Which of the knowledge management systems IS activities involves content management systems? Store
20. A network that learns from identifying patterns in large datasets is called ________. a neural network 21. A scientist who works to create information for organizations is considered a(n) ________. knowledge worker
22. ________ allows scientists the ability to create graphical renditions of DNA. Augmented reality 23. ________ knowledge is the opposite of explicit knowledge in an organization and is difficult to transfer. Tacit
24. Training is part of a knowledge management systems ________. management and organizational activity
25. Visiting a website or forum to discuss a hobby such as stamp collecting is an example of ________. a community of practice
1.The ________ portion of the supply chain includes organizations that supply materials. Upstream
2. An example of ________ includes someone taking out a loan and then being sold a checking as well. cross-selling
3. Customer relationship management applications that track Web sales and retail store sales are related to the ________ aspect of customer relationships. Sales
4. Customer relationship management applications that track campaign data are related to the ________ aspect of customer relationships. Marketing
5. Customer relationship management primarily includes? capturing and integrating customer data 6. SAP is the best-selling------ enterprise software
7. Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called … Customer lifetime value
8. A ________ is a network of organizations for obtaining raw materials supply chain
9. Customer relationship management applications that track social networking data are related to the ________ aspect of customer relationships. Service
10. In an enterprise system, the integrated software modules that focus on return requests are related to ________. sales and marketing
11. ________ in enterprise applications provides features for managers to obtain meaningful information from massive amounts of data. Systems networks
12. Analytical CRM includes applications that analyze customer data for improving business performance
13. If a company produces a custom-made automobile only after a customer has placed an order, it is an example of a(n) ________ production model. pull-based
14. When demand for a product mistakenly gets distorted as it es across the supply chain, it is called a ________. bullwhip effect
15. -------help businesses become more flexible and productive by integrating groups of processes so they focus on efficient management of resources and customer service such as sales, marketing, and ing. Enterprise resource planning (ERP) systems
16. A supply chain management system using a(n) ________ model bases production schedules on forecasts. push-based
17. In an enterprise system, the integrated software modules that focus on customer credit are related to ________ .finance and ing
18. In an enterprise system, the integrated software modules that focus on labor costs and job skills are related to ________. human resources
19. According to Panorama Consulting Solutions, the average cost of an ERP project is approximately ________. 6.1 million dollars
20. A supply chain management system using a(n) ________ model bases production schedules on actual customer orders. pull-based
21. Enterprise applications have drawbacks mainly because they ________. are very expensive to purchase and implement
22. Incorporating applications that allow customers to chat with one another about company products is an example of ________ social CRM
23. If a supply chain includes organizations from the United States and China, it is considered a(n) ________. global supply chain
24. In an enterprise system, the integrated software modules that focus on production capacity are related to ________. manufacturing and production
25. More advanced CRM applications include ________ and ________. partner relationship management (PRM); employee relationship management (ERM)
Chap 10 Quiz
1.A(n) ________ is an Internet business model that creates a destination site and is provided by companies such as Yahoo, Bing, and Google. Portal 2.ing a movie to watch is an example of acquiring a ________. Digital good
3. A(n) ________ is an Internet business model that sells products directly to consumers. e-tailer 4. The beginning of e-commerce occurred when ________ accepted the first ads from major corporations. Netscape
5. The fastest growing type of B2C e-commerce is ________ mobile 6. ________ is another name for e-hubs. Net marketplaces
7. ________ enables the computer-to-computer exchange between two organizations. EDI
8. Buying a silver coin from an individual on eBay is an example of ________ electronic commerce. consumer-to-consumer (C2C)
9. In 2017, approximately ________ Americans will shop online. 217 million
10. The primary benefit of disintermediation to the consumer is ________. removing layers and reducing costs
11. Apple Pay for the iPhone __________. allows s to charge items to their credit card
12. According to the E-Commerce Presence Map, activities including newsletters are a(n) ________ type of presence. Email 13. According to your text, Elemica's Web site for buying and selling chemicals is an example of ________ electronic commerce. business-to-business (B2B) 14. A(n) ________ is an Internet business model which includes companies such as iTunes and WSJ.com content provider 15. A(n) ________ is an Internet business model that provides an online meeting place where people with
similar interests can communicate and share information. community provider
16. A broad term to describe extending a marketplace beyond traditional boundaries is called ________. Marketspace 17. According to the E-Commerce Presence Map, activities such as education and branding are considered a(n) ________ type of presence. offline media 18. ________ targeting techniques include banners, rich media, and video ads. Behavioral
19. BarnesandNoble.com is an example of ________ electronic commerce. business-to-consumer (B2C) 20. Officially, e-commerce began in ________. 1995
21. If a Web site changes its prices based on the demand characteristics (e.g., concert tickets), this would be an example of ________. dynamic pricing 22. According to the E-Commerce Presence Map, activities such as conversation and engagement are considered a(n) ________ type of presence. social media 23. In 2017, about ________ million households will have broadband access to the Internet. 96 24. iTunes has dramatically ________ illegal music s. Decreased
25. In information systems, SaaS stands for ________. software as a service
Chap 11 Quiz
1.________ allows for the automated creation of designs using advanced graphics software. CAD
2. A(n) ________ is a major type of KM which includes specialized workstations that enable scientists, engineers, and other knowledge workers to create and discover new knowledge. knowledge work systems
3. Which of the knowledge management systems IS activities involves Internet portals? Disseminate 4. Which of the knowledge management systems IS activities involves enterprise applications? Apply 5. The use of computers (hardware and software) to emulate human behavior is called ________. artificial intelligence (AI)
6. A(n) ________ is a major type of KM which provides tools for discovering patterns and applying knowledge to discrete decisions. intelligent technique
7. A(n) ________ is a decision-making tool that follows a series of IF-THEN-ELSE rules. expert system 8. The iPhone voice Siri is a type of ________. intelligent agent
9. _______ are used by both organizations and universities to manage, deliver, and assess learning and training content. Learning management systems 10. Storing past experiences in the form of cases is a KM method called ________. case-based reasoning (CBR)
11. The study of how computers can potentially improve without human programming is called ________. machine learning
12. ______ represents an organization's business processes to create, store, transfer, and apply knowledge. Knowledge management
13. Neural networks have been used to distinguish between valid and fraudulent credit purchases because they can ________. learn from patterns in data
14. The KM algorithms inspired by biology that examine optimal solutions for a given problem based on big data are called ________. genetic algorithms
15. Which of the knowledge management systems IS activities involves knowledge discovery? Acquire 16. The first stage in the knowledge management value chain is ________. knowledge acquisition
17. A(n) ________ is a major type of KM that collects, stores, and disseminates digital content and knowledge. enterprise-wide KMS
18. A massive online course available to the general public is called a ________. MOOC
19. Which of the knowledge management systems IS activities involves content management systems? Store
20. A network that learns from identifying patterns in large datasets is called ________. a neural network 21. A scientist who works to create information for organizations is considered a(n) ________. knowledge worker
22. ________ allows scientists the ability to create graphical renditions of DNA. Augmented reality 23. ________ knowledge is the opposite of explicit knowledge in an organization and is difficult to transfer. Tacit
24. Training is part of a knowledge management systems ________. management and organizational activity
25. Visiting a website or forum to discuss a hobby such as stamp collecting is an example of ________. a community of practice
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