Communication And Interpersonal Skills 44hf

COMMUNICATION & INTERPERSONAL SKILLS By Eunice Achenda 10/11/2016

COMMUNICATION • The act of conveying intended meanings/message/information from one person/entity/group to another through the use of mutually understood signs, words, sounds or behaviors. • Types of communication • • • •

Verbal Non-verbal – body language Written Visual - sign language

CHANNELS OF COMMUNICATION • Meetings – one-one, group meeting, teleconference, video conferences/skype • Emails/memos/Letters • Short instant messaging • Notices/Signs • Phone calls • Social media

COMMUNICATION • Elements of communication: • • • • • • •

Sender Ideas – subject matter Encoding – conversion of the subject matter into symbols, words, signs Communication channel Receiver Decoding – extracting the meaning of the message

IMPORTANCE OF GOOD COMMUNICATION IN AN ORGANIZATION • Good communication skills encomes listening, non-verbal communication, stress management and emotional awareness • Clear organization of thoughts and ideas before sharing them • It’s a two-way process • It is essential tool in achieving productivity, maintaining strong working relationships, building up levels of trust among employees and enhancing smooth operations

HOW TO COMMUNICATE EFFECTIVELY • Define your message • Choose your medium carefully • Clearly deliver your message • Keep everyone involved • Listen and show empathy • Try to understand the person you are communicating with • Obtain

INTERPERSONAL SKILLS • Interpersonal skills – are skills used by a person to interact with others properly, or an employee's ability to get along with others while getting the job done.

• Emotional Intelligence - the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

• Emphasis is on trust, respect and influence (key elements of leadership)

TYPES OF INTERPERSONAL SKILLS • These are needed to succeed in an organizational environment are: • Verbal communication – Choice of words and how they are conveyed. • Non-verbal communication - facial expressions, body language, and hand gestures. • Listening skills - ability to hear attentively and process information correctly. • Negotiation - ability to discuss and reach an agreement in a professional manner. • Problem-solving - ability to find a solution to a problem after considerable thought. • Decision-making – ability to analyze situations and develop a professional solution. • Assertiveness - ability to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or ive.

WAYS YOU CAN WORK ON YOUR INTERPERSONAL SKILLS • Learn comfortable non verbal language • Understand how gender/cultural differences influence nonverbal communication • Emotional intelligence - Regulate your emotional cues • Give others the chance to speak • Managing People's Impressions of You • Don’t assume things – don’t force a conversation