Exchange Ticket Mask 3im4o

Module: Exchange Ticket Mask

Objectives

Instructor

By the end of the module, participants will be able to correctly: •

Fill-in the Flight Segment Mask.

•

Fill-in the Basic Exchange Data Mask.

•

Redisplay the Basic Exchange Data Mask.

•

Fill-in the Additional Exchange Data Mask.

•

Fill-in the Other Ticketing Instructions Mask.

•

Fill-in the Domestic Additional Collections Mask.

•

Fill-in the Multi Currency/International Reissue Mask.

•

Fill-in the International Fare Calculation Mask.

•

Display the Total Cost Summary Mask.

•

Fill-in the Form of Payment Mask.

•

Fill-in the Manual Approval Code Mask.

•

Fill-in the Additional Reissue/Options Mask.

•

Fill-in the Involuntary Reroute Mask.

•

Processing Lost and Stolen Tickets.

•

Exchange for VCR tickets

In order to demonstrate and complete the entries contained in this module, the CRT must have the keyword CRTSST which allows for mask capabilities. The first half of the module deals with paper ticket exchange and the second half deals with electronic ticket exchange. Teach the applicable sections based on the airline’s requirement.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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For airport or city ticket office ticketing, the duty code 4 or 5 is required. For Ticket Delivery Service(TDS) ticketing, the duty code 7 is required. The Employee Profile Record (EPR) keyword MUL375 is required for all Phase 3.75 pricing and ticketing entries. For carriers utilizing the Sabre® Automated Ticket Agent Checkout Function, the Employee Profile Record keyword DIENBR is also required. In addition, the agent have a ticket printer assigned, a completed enger name record in the work area and ticket numbers including check digits. To obtain ticket number and valid check digit: W/TATKT 10 DIGITS (excluding airline ing code) A check digit will be displayed. For additional information, refer to FOCUS.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Overview

Exchange Ticket Mask The purpose of the Exchange Ticket Mask is to allow an agent to input exchange ticket data into a series of masks which, when completed and entered, will compile the information and send it to the ticketing package where it will be reformatted into the traditional exchange ticket entry. The agent will not actually see the exchange ticketing entry take place, however the Sabre® computer reservation system will display a ticketing entry response mask indicating the document has been printed. Below are features of the Exchange Ticket Mask: •

Multiple tickets or documents may be processed in a single exchange transaction.

•

Multiple currencies with additional collection may be processed fields.

•

Data fields for paid taxes.

•

System edits for required data fields and their correctness.

The most important benefit is that the Exchange Ticket Mask allows the agent to concentrate more on customer service than negotiating lengthy formats and potential format errors. The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. •

Flight Segment Mask

•

Flight Segment Overflow Mask

•

Basic Exchange Data Mask

•

Additional Exchange Data Mask

•

Other Ticketing Instructions Mask

•

Domestic Additional Collection Mask

•

Multi Currency/International Reissue

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

3

•

International Fare Calculation Mask

•

Total Cost Summary Mask

•

Form of Payment Mask

•

Manual Approval Code Mask

•

Ticketing Entry Response

•

Additional Reissues/Options Mask

•

Involuntary Reroute Mask

If completing an even exchange ticket, only the following masks will be displayed and utilized:

Note

4

•

Flight Segment Mask

•

Basic Exchange Data Mask

•

Ticketing Entry Response Mask

Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the enger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Even Exchange Introduce

Flight Segment Mask

Instructor

Have participants create a simple round trip domestic enger name record and issue a ticket and End Transaction. Distribute the tickets. Then have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket.

Demonstrate

W#EXCH

<Enter>

W#

Primary action code for all Ticketing entries

EXCH

Secondary action code for Exchange Ticket Mask

For Electronic Ticketing the Virtual Coupon Record (VCR) must be displayed before accessing the Exchange Mask. Secondary action codes for segment select, name association, enger type, etc. may be added to the end of the entry. Explain

The purpose of this entry is to access the Exchange Ticket Mask Package by displaying the first mask in the series, the Flight Segment Mask.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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The Sabre response will be the Flight Segment Mask. WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR. X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID TKT DESIGNATOR BEFORE AFTER *ALL* FLTS < > < > < LAX UA 1250Y 15MAR < > < > < SEA UA 238Y 16MAR < > < > < DEN AA 1778Y 17MAR < > < > < ORD AA 4043Y 17MAR < > < > < MKE UA 368Y 19MAR < > < > < ORD UA 456Y 19MAR < > < > < PHL CO 1693Y 21MAR < > < > < IAH CO 1887Y 23MAR < > < > < SEA

> > > > > > > > >

BAG ALLOW < > < > < > < > < > < > < > < > < >

The Flight Segment Mask will take the following information from the enger name record and carry it over into the mask: •

Origin and destination city

•

Carrier code and flight number (up to 11 segments)

•

Class of service

•

Departure date

If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in the module. Point Out

Discuss the components of the mask. WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

Generally the first line(s) of each mask will redisplay the mask title and give a set of instructions to exit or continue.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

FARE BASIS/ TKT DESIGNATOR

NOT VALID BEFORE AFTER

BAG ALLOW

The following column headings appear under the mask title and instruction lines. •

FARE BASIS/TICKET DESIGNATOR

•

NOT VALID BEFORE/AFTER

•

BAG ALLOW

*ALL* FLTS

<

> <

> <

> <

>

If all flights in the itinerary are to have the same fare basis/ticket designator, not valid before/after and baggage allowance, the agent would fill in these data fields.

LAX UA 1250Y SEA UA 238Y

15MAR < 16MAR <

> < > <

> < > <

> < > <

> >

If each flight will have different fare basis/ticket designator, not valid before/after and baggage allowance, each data field must be completed for each flight. If this is an international itinerary, the inclusion of the O/X indicators for stopover (O) and connection (X) will immediately precede the city. For example: LAX DL 1450F TYO DL 6062F

Sabre Airline Reservations Training Guide

16MAR < 16MAR <

February 2004

> < > <

> < > <

> < > <

Module: Exchange Ticket Mask

> >

7

Special Note

In order to move through the mask, the key is used. Once all of the data is completed and the agent believes the information to be correct, the agent would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message will be displayed at the bottom of the mask and the cursor will be placed at the upper most left field of the mask. The agent would to the data field in error and type the new and correct information, then <Enter>. Once participants are able to interpret the mask correctly, proceed to the next page on editing the mask.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Editing the Flight Segment Mask

Review

In order to move through the mask, the key is used. Once all of the data is completed and the agent believes the information to be correct, the agent would depress the <Enter> key to continue to the next appropriate mask. Before doing this, however, discuss the fields and the characters for each data field. Field

Point Out

Max Characters

Edit

Move Down

1

No

Fare Basis/Ticket Designator

15

Yes

Not Valid Before

5

Yes

Not Valid After

5

Yes

Baggage Allowance

3

Yes

X/O Indicator

1

Yes

All of the fields, with the exception of the Move Down field may be edited.

Field

Description

FARE BASIS/TKT DESIGNATOR

Fill-in applicable fare basis codes or ticket designators up to a maximum of 15 characters for each data field.

NOT VALID BEFORE

Not required, however must be added day first. For example:

NOT VALID AFTER

Sabre Airline Reservations Training Guide

•

DMMM or DDMMM

•

8MAY or 08MAY

This field is required and entered in the same manner as the NOT VALID BEFORE.

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Module: Exchange Ticket Mask

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Field

Description

BAG ALLOW

Not required unless according to local procedures and may be entered in one of three ways:

X/O

Apply

•

Kilograms 60K

•

Pounds

03L

•

Pieces

04P

This field will automatically default to O for stopover. The agent may change the data field to X to indicate a connection. Have participants practice tabbing through the mask and completing the data fields for all flights and then the data fields for individual flights. Have participants perform the instructions to Ignore and Exit the mask as well. These are located in the very first lines of the mask. Stress, if the <Enter> key is depressed after the data fields have been completed, Sabre will take the agent to the next applicable mask. If the agent follows the instructions to Ignore the mask, Sabre will ignore the mask transaction and the enger name record. It will then be necessary for the agent to redisplay the enger name record and access the Exchange Ticket Mask package again. Ensure agents are easily able to access the Exchange Ticket Mask Package and complete the data fields before continuing.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Flight Segment Overflow Mask

Explain

The Flight Segment Overflow Mask is displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the enger name record. Once the agent completes the data fields of the Flight Segment Mask for the first 11 flight segments, he/she would place an X in the MOVE DOWN data field at the top of the mask and depress <Enter>. WW - FLIGHT SEGMENTS. <> X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

The resulting display would be the Flight Segment Overflow Mask with the remaining flight segments up to a maximum of 24 flight segments. Point Out

Discuss the mask with the participants. WW

< > X TO MOVE UP

X/O FBU SK 511C 31MAR LHR BA 285F 31MAR SFO UA 7131Y 31MAR SMF

FILL-IN OR ENTER TO CONTINUE. FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < >< > < > < > < >< > < > < > < >< > < >

As you will note, it looks like the Flight Segment Mask previously demonstrated, however it will now include all of the remaining flights above and beyond the first 11 flights. All of the data fields and character requirements are the same as well. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. There is however, a new data field. < > X TO MOVE UP

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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If the agent wishes to return to the initial Flight Segment Mask, he/she would place an X in the TO MOVE UP data field and <Enter>. Special Note

If the agent edits the fields of the Flight Segment Overflow Mask and depresses the <Enter> key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask.

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have. It is recommended that the participants follow instructions to ignore all data and enger name record at this time.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Redisplay Mask

Instructor

To demonstrate the next entry have the students:

Demonstrate

Explain

•

Display a enger name record.

•

Make the entry W#EXCH.

•

Follow instructions to Exit.

*WW

<Enter>

*

Designator to Display

WW

Action code for Ticket Mask

The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The Sabre response will be a display of the last mask that was in the working area.

Special Note

Apply

The agent may exit the Exchange Ticket Mask package at any time with the following entries: •

Reset

•

Clear

•

IR

<Enter>

Have participants make the entries to redisplay and/or ignore the mask. Little practice should be necessary. Address any questions or concerns the class may have.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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Introduce

Basic Exchange Data Mask

Instructor

To ensure that all participants are viewing the same mask, have participants complete the following: •

Display a enger name record (with less than 12 segments).

•

Access Exchange Ticket Package W#EXCH.

•

Complete Flight Segment Mask.

•

Depress <Enter> key.

Participants should now be in the Basic Exchange Data Mask. Explain

The purpose of this mask is to allow input of all exchange ticket data for the purposes of issuing an exchange ticket. The Sabre response will be similar to the one shown below: WW - PSGR

JONES/A

TO EXIT - RESET AND CLEAR.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < > EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC < > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < > < > < > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Point Out

The following data will be moved from the enger name record into the mask: •

enger name (not updateable by agent)

•

Original ticket number 1

•

Original date and place of issue

WW - PSGR

JONES/A

TO EXIT - RESET AND CLEAR.

As you will note, the enger name and a set of instructions appear in the first line of the mask. EXCHANGE TKT/DOC NBR

CK DG

COUPON DATA

DATE/PLACE ORIG ISSUE

ORIGINAL FORM OF PAYMENT

The following column headings appear under the enger name and instructions: Column Heading

Description

EXCHANGE TKT/DOC NBR

Used for the exchange ticket number and will allow up to a maximum 13 characters.

CK DG

Check digit of the exchanged ticket. Maximum of 1 character is allowed.

COUPON DATA

Refers to the actual coupons being exchanged. The coupons maybe entered in numeric from one to four or alpha (A) for ALL coupons, up to a maximum of nine characters.

DATE/PLACE ORIG ISSUE

There are several options for this field: •

DDMMMYYCCC

09OCT99DFW

•

DDMMMCCC

09OCTDFW

•

CCCDDMMMYY

DFW09OCT99

•

CCCDDMMM

DFW09OCT

1

If enger name record contains a single airline issued ticket item other than form numbers 04, 06, 20, 23 or 28

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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ORIGINAL FORM OF PAYMENT

<

The original form of payment is required up to a maximum of 18 characters, alpha and/or numeric. Some examples: •

CK

•

AX3734565789123

> EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC

This data field is required for Automated Ticket and Boarding (ATB) (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.) This data field allows a maximum of 14 characters. < > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR

If a certificate and/or and additional exchange ticket number is required, the would place X in the data field. ENTER X < < < <

> > > >

ISSUE ELECTRONIC TICKET FOR OTHER TKTG INSTRUCTIONS SCREEN IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED IF A REFUND WILL BE PROCESSED

The agent would select the appropriate option by placing X in the appropriate data field. NEW TKT INFO *IF APPLICABLE*

ISI- SITI,SOTO,SITO,SOTI<

>

The International Sales Indicator (ISI) is required for all enger name records containing international itineraries. Allows for four characters. ENDORSEMENTS <

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Module: Exchange Ticket Mask

>

PSGR TYPE <

Sabre Airline Reservations Training Guide

>

February 2004

Column Heading

Description

ENDORSEMENTS

Allows the to add an endorsement up to 30 characters free text.

PSGR TYPE

Allows the agent to enter the enger Type, such as CNN or MIL, up to three characters.

EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES <

> <

> <

>

If there is an equivalent amount paid, the applicable currency codes must be added (used for international). Currency codes are 3-alpha. IF PREVIOUSLY EXCHANGED -ORIGINAL-

TKT/DOC NBR<

>

If the ticket was previously reissued, the original ticket or document number, date and place of issue will automatically be filled in from the data in the original PNR.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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Introduce

Editing the Basic Exchange Data Mask

Review

The agent would move about the mask using the key. Once the cursor is placed in the data field, the agent would enter the data. All of the fields maybe edited for correctness and completion except for the PSGR data field, which is taken directly from the PNR.

Point Out

Once all of the data fields have been completed, the agent would depress the <Enter> key and one of the following will occur:

If

Then

CERTIFICATE AND/OR ADDITIONAL

Additional Exchange Data Mask is displayed.

EXCHANGE TKT/DOC NBRS indicator is

selected OTHER TICKETING INSTRUCTIONS

indicator is selected ADD-COLLECT or INTERNATIONAL REISSUE

indicator is selected

Other Ticketing Instructions Mask is displayed Additional Exchange Data Mask is displayed.

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing.

An error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Sabre will check fares/rules and issue the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.

Apply

18

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Practice

Even Exchange The following is an example of an Even Exchange (domestic). Discuss with participants and address any questions. 1. Display a completed enger name record. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1334/12MAR96 QBZLNS

HK1 HK1

940A 1215P 625A 1229P

2. Access the Flight Segment Mask.

W#EXCH

<Enter>

WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR. X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > <15JUN> < > IAH CO 1887Y 18MAR < > < > < > < > SEA CO 1604Y 22MAR < > < > < > < > IAH

Since the FARE BASIS (Y8) and the NOT VALID AFTER date (15JUN) applied to all flights, the data was entered in the *ALL* FLIGHTS data fields.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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3. Depress <Enter> key and the Basic Exchange Data Mask will display. WW - PSGR

JONES/A

TO EXIT - RESET AND CLEAR.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <12MAR96HOU> < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

The agent has entered the EXCHANGE TICKET DOCUMENT (8881234512345) and CK DG (3) in the data fields. Since all coupons are being exchanged, A was entered in the COUPON DATA field. The DATE/PLACE ORIG ISSUE is 12MAR96HOU and the ORIGINAL FORM OF PAYMENT was CK (check). There are no certificates, other ticket instructions, and this was not an international itinerary, therefore the remaining data fields need not be completed. 4. Enter data by depressing <Enter> key.

The Ticketing Entry Response Mask will be displayed and the exchange ticket document will be printed.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Ticketing Entry Response Mask

Explain

The Ticketing Entry Response Mask is displayed after the exchange ticket document has been printed and the ticketing transaction is complete. This mask allows the to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed. The Ticketing Entry Response Mask will appear as follows: WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 21 0070 2802 5 NO BOARDING INFO

Point Out

Discuss each element of the mask. WW<X> ENTER TO CONTINUE -

TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.

If additional reissues are required, the agent would follow the instructions at the top by placing an X in the ENTER TO CONTINUE DATA FIELD. - TO EXIT, RESET, CLEAR AND END TRANS.

If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the key, the screen and End Transaction as indicated in the mask instructions. OK 1221.00/ 21 0070 2802 5 NO BOARDING INFO

The fare total and ticket number, including check digit is displayed. No boarding information is present, however if the enger was eligible for a boarding (had prereserved seats and was within 30 days of departure), the information would be displayed.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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Special Note

Note the TKT/TIME LIMIT field of the enger name record. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2100702802 JONES/A HDQ4REH 1440/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1334/12MAR96 QBZLNS H

Apply

Have the class practice several even exchange transactions before continuing on. Monitor for accuracy and address any errors and questions. Instructor may use examples from previous ticketing exercises or create new enger name records to be used for Even Exchange practice.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Additional Exchange Data Mask

Instructions

In order for participants to be viewing this mask, follow these steps: 1. Display a enger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields:

•

EXCHANGE TKT/DOC

•

CK DG

•

COUPON DATA

•

DATE/PLACE OF ORIG ISSUE

•

ORIGINAL FORM OF PAYMENT

7. Select Certificate and/or Additional Exchange by placing an X in the

brackets. The Additional Exchange Data Mask is displayed when the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR indicator is selected on the Basic Exchange Data Mask. Explain

The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

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Point Out

Point out and discuss the Additional Exchange Data Mask. WW - ADDITIONAL EXCHANGE DATA.

TO EXIT - RESET AND CLEAR. < > RETURN TO PREVIOUS MASK

EXCHANGE CK COUPON STOCK CONTROL NBR TKT/DOC NBR DG DATA IF APPLICABLE 1 < > < > < > 2 < > < > < > 3 < > < > < > 4 < > < > < > 5 < > < > < > 6 < > < > < > 7 < > < > < > 8 < > < > < > 9 < > < > < > 10 < > < > < > < > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES

Discuss

Note and discuss the different elements of the mask. WW - ADDITIONAL EXCHANGE DATA.

TO EXIT - RESET AND CLEAR. < > RETURN TO PREVIOUS MASK

The first two lines repeat the mask name and instructions to exit or return to the previous mask. EXCHANGE TKT/DOC NBR

CK DG

COUPON DATA

STOCK CONTROL NBR IF APPLICABLE

The next two lines indicate the column headings.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Column Heading

Description

EXCHANGE TKT/DOC NBR

If an additional exchange ticket or document is required, the agent would input the information in this data field up to a maximum of 14 coupons (including check digit). If exchanging a certificate number, place C immediately in front of the number.

COUPON DATA

This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters.

STOCK CONTROL NBR IF APPLICABLE

This data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information)

< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES

The would select this option by placing an X in the data field if additional documents are being exchanged above and beyond what this mask will allow. If this data field is selected, an indicator will be placed in the Additional Exchange Data Record to show that additional tickets were collected, even though the mask could not process them. All data contained in the Additional Exchange Data Record will be written to tape for offline processing.

Sabre Airline Reservations Training Guide

February 2004

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Special Note

Once all fields have been validated, or if no fields were edited, and upon <Enter>, one of the following will occur:

If

Then

OTHER TICKETING INSTRUCTIONS

Other Ticketing Instructions Mask will be displayed.

indicator is selected on the Basic Exchange Data Mask ADD-COLLECT or INTERNATIONAL REISSUE indicator is selected on the Basic

Appropriate Additional Collections Data Mask will be displayed.

Exchange Data Mask None of the above are selected

Information from this mask will be sent to the ticketing package for further editing.

Error occurs

Processing will return to the first mask with the appropriate error message.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed.

Apply

26

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Other Ticketing Instructions Mask

Instructions

In order to demonstrate the next mask, follow these steps: 1. Display a enger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields:

•

EXCHANGE TKT/DOC

•

CK DG

•

COUPON DATA

•

DATE/PLACE OF ORIG ISSUE

•

ORIGINAL FORM OF PAYMENT

7. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing X in the

data field. The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask. Explain

The Other Ticketing Instructions Mask is used to override current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

27

Point Out

The Ticketing Instructions Mask. WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR. OVERRIDES < > < > < >/< > < > < > < >

X TO SELECT CURRENCY CODE < > ND - NO DATE OVERRIDE BACKDATE < > BP - BOARDING ORIGIN/DESTINATION < > TN - NO TAX CONNECTION INDICATOR PTA POINT OF SALE OVT- TKTG FIELD OVERRIDE TOUR CODE OTHER TOUR BATCH NUMBER < >< >< >

TE CODES< > < > < > < > < > < > < TAX AMT CODE TX< >< >/< >< >/< >< >/< < >< >/< >< >/< >< >/< < >X TO RETURN TO BASIC EXCHANGE DATA MASK

> <

>

>< ><

> >

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.

This line repeats the mask name and any instructions to exit or continue. OVERRIDES

X TO SELECT

These are column headings indicating:

28

Column Heading

Description

OVERRIDES

Data fields that can be used as overrides. The agent would input the correct information into each applicable data field.

X TO SELECT

Contains additional data fields which will be selected by placing an X in the brackets.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Editing the Other Ticketing Instruction Mask

Explain

The Other Ticketing Instructions Mask will have the following fields which may be edited. All of the data fields are optional.

Field

Description

CURRENCY CODE

Used to override the currency code of the AAA. This data field will allow up to a maximum of three characters.

BACKDATE

If the agent wishes to backdate the ticket for whatever reason, he/she would edit this field with the date up to a maximum of five characters. For example: DMMM or DDMMM.

ORIGIN/DESTINATION

This data field actually contains two subfields, one for origin and the second for destination, each containing a 3-alpha city code.

CONNECTION INDICATOR

This data field is used to indicate a connection if this was not done on the Flight Segment Mask. Enter an X in this data field followed by the first segment in the connecting pair. To show a connection between segments three and four, for example, enter X3.

PTA POINT OF SALE

The point of sale city for prepaid tickets may be edited with a city code up to three characters.

TOUR CODE

If a tour code, such as an IT number is applicable, this data field would be updated up to 13 characters.

TOUR BATCH NUMBER

Allows up to maximum 10 characters.

NO DATE OVERRIDE

Place an X in this data field to select if applicable.

BOARDING

If the agent wants a boarding to issue, he/she would place an X in this data field.

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February 2004

Module: Exchange Ticket Mask

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Field

Description

NO TAX

If to be tax exempt, place an X in this data field.

OVT - TICKETING FIELD OVERRIDE

This data field is also -defined and requires a duty code 7 to update.

OTHER

Indicates other secondary codes which may apply. These are -defined codes and require a duty code of 7 to update.

TE CODES

If tax exempt, enter the 2-letter tax code. This can be either the country code or the actual tax code (example: XF for enger Facility Charge).

TAX AMT CODE

If taxes apply, enter the 3-letter currency code.

Instructor

This mask might be a bit more difficult to comprehend than some of the other masks. It might be best explained to say that this mask represents the secondary action codes an agent might use in the traditional exchange ticket entry. The agent simply selects or inputs the override information in the appropriate data field, and that information is sent to Sabre ticketing package to be reformatted into the exchange ticket entry. For example, by inputting a tax code in the TE CODES data field, the agent is asking Sabre to issue the ticket with a tax exempt status for that tax.

Explain

After all information on the Other Ticketing Instructions Mask has been edited, one of the following will occur:

If

Then

ADD COLLECT or INTERNATIONAL

Appropriate Additional Collections Data Mask is displayed.

REISSUE indicator field is selected on

the Basic Exchange Data Mask Tax amount entered is to collect an airport enger Facility Charge (XF),

Mask processing will begin building the Total Cost Summary Mask.

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing.

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February 2004

If

Then

Error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Review

At this time, review all of the information presented here. Ensure participants have met all objectives for this section and all questions have been addressed before continuing.

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February 2004

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Domestic Additional Collection Introduce

Domestic Additional Collections Mask

Instructions

To demonstrate the Domestic Additional Collections Mask, follow these steps: 1. Display a enger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields:

•

EXCHANGE TKT/DOC

•

CK DG

•

COUPON DATA

•

DATE/PLACE OF ORIG ISSUE

•

ORIGINAL FORM OF PAYMENT

7. Select Domestic Additional Collection Mask by placing X in the data

field. The Domestic Additional Collection Mask is displayed when:

Explain

32

•

The ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask.

•

When the itinerary is wholly within the AAA country and multiple currencies are not involved.

The purpose of this mask is to allow the agent to input the base fare and taxes for the exchanged ticket. Sabre will add the fare and taxes for the new ticket.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

If a Virtual Coupon Record exists, Sabre will add the fare and taxes for both the exchanged ticket and the new ticket. Prior to displaying the Domestic Additional Collection Mask, the following will occur:

Point Out

•

The BASE FARE OF NEW TICKET, NEW TAX(ES) and TAX CODE(S) fields will be filled in the mask if a Phase IV record is present and the AAA currency is the same as the Phase IV. The base fare and up to 10 taxes will be moved from the Phase IV record to the mask. Any remaining taxes will be added together followed by an XT in the last tax box.

•

If any enger Facility Charge airport codes are present, they will be moved to the mask in the NEW PFC AIRPORT CODE fields.

•

The unused tax box fields will be suppressed.

•

The Phase IV record should contain the most current information.

•

If the enger name record itinerary is wholly within the AAA country, the AAA currency code will be moved to the Domestic Additional Collections Mask and be displayed.

Note and discuss the Domestic Additional Collections Mask. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/< > USD PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >

BASE FARE OF NEW TKT < TAXES AND CODES < >< < >< > < >< < >< > < >< XF - NEW PFC AIRPORT CODES<

> > > >

USD < < < ><

>< > < >< > < >< > < >< >< >

>< >< ><

> > >

< >X TO RETURN TO BASIC EXCHANGE SCREEN

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February 2004

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33

Discuss

Discuss the various components of the mask with participants. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C

As with most of the masks, the title of the mask and any instructions appear in the first one or two lines. If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR INTERNATIONAL ADDCOLLECT, he/she would place X in the date field. BASE VALUE OF EXCHANGED TICKET/S/<

> USD

The agent would place the base fare of the exchanged ticket(s) in this data field. Up to a maximum of eight characters is allowed. PD TAX AND CODES <

><

> <

><

> <

><

>

All previously paid taxes (up to eight characters) and the 2-letter tax code are placed in the data field. For example: <3.00><XA> XF - EXCHANGED TICKET PFC AIRPORT CODES<

><

><

><

>

If the exchanged ticket collected enger Facility Charges for any airport, the 3-letter airport code should be inserted into these data fields. BASE FARE OF NEW TKT <

> USD

Place the base fare of the new ticket in this data field. The field will accept up to eight characters. TAXES AND CODES

<

><

> <

><

> <

><

>

All applicable taxes and tax codes for the new ticket should be added here.

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February 2004

XF - NEW PFC AIRPORT CODES<

><

><

><

>

Any new enger Facility Charge airports are input here. Use the 3letter airport code. < >X TO RETURN TO BASIC EXCHANGE SCREEN

To return to the Basic Exchange Screen, the agent would place an X in the data field. Explain

Once all input is complete, and upon <Enter>, one of the following will occur: •

The additional collection will be calculated. During this calculation, the Base Value of the exchanged ticket is subtracted from the Base Fare of the new ticket and the difference is moved to the Total Cost Summary Mask. Base Fare/New - Base Value/Exchange = Additional Collection (If the result is negative, the word “Negative” is displayed in a specific field on the Total Cost Summary Mask.)

•

The Paid Tax amounts are subtracted from their corresponding New Tax amounts by tax code. New Tax Amount - Paid Tax Amount = Additional Collection (Any tax with a positive value is reflected in the tax box fields on the Total Cost Summary Mask)

•

The Total Cost Summary Mask will be built and displayed on the screen. Base Fare Add Collect + Tax Add Collect = Total Add Collect

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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February 2004

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Introduce

Total Cost Summary Mask

Explain

The Total Cost Summary Mask is displayed when an additional collection is required in the exchange ticketing transaction. This mask cannot be updated by the agent. WW - TOTAL COST SUMMARY.

RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE

JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX

USD

120.00

TOTAL A/C AMT

USD

120.00 A

< >X TO RETURN TO BASIC EXCHANGE SCREEN

Point Out

The Total Cost Summary Mask will contain the following information: •

The enger’s Name, which is carried over from the Basic Exchange Data Mask

•

The currency code, which is based upon the AAA

•

The A/C Base Fare, which is the difference between the Base Fare of New Ticket and the Base Value of the Exchange Ticket.

If the difference is negative, the word NEGATIVE will display in the field after the A/C Base Fare amount.

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Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Domestic Additional Collections

Explain

If data was entered on the Domestic Additional Collections Data Mask, the tax information will appear as follows: •

The first two New (unpaid) Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If only three New (unpaid) Taxes are present, the third New (unpaid) Tax Amount and Tax Code will be carried over and placed in the third tax box.

•

If more than three New (unpaid) Taxes were entered on the Domestic Additional Collections Data Mask, the remaining New (unpaid) Taxes will be added together and placed in the third tax box with an “XT” as the Tax Code. (Exception, the third tax box will show any Paid Tax Amount that has a positive value. In this case, the second tax box will contain the remaining New Taxes with an “XT” Tax Code, and the third tax box will be prefaced with “PD”, indicating that the taxes are paid.)

•

The Total A/C Amount is preceded by the AAA currency code and followed by an “A” for Additional Collection. If the Domestic Additional Collections Data Mask was used, the Total A/C Amount is calculated by adding the A/C Base Fare amount with the New (unpaid) Tax(es) and subtracting the Paid Tax(es).

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February 2004

Module: Exchange Ticket Mask

37

Introduce

International Additional Collections

Explain

If data was entered on the Multi-Currency/Intl Reissue Mask, the tax information will appear as follows:

Special Note

38

•

The first two Paid Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If no New (unpaid) Taxes are present, the third tax box will contain the third Paid Tax Amount and Tax Code.

•

Any tax box that does not contain paid taxes will contain new unpaid tax amounts and tax codes.

•

Any remaining New (unpaid) Taxes will be added together and placed in the third box with an XT as the Tax Code. (A PD will be displayed in front of each Paid Tax field.)

Upon reviewing the data in the Total Cost Summary Mask, the agent would depress <Enter> key and the Form of Payment Mask will be displayed if an additional collection is required.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Form of Payment Mask

Explain

The purpose of this mask is to allow the agent to input the add collect form of payment. In addition to the actual form of payment, there are data fields for expiration date and American Express extended payment plan if paying by credit card. The Form of Payment Mask is displayed when an additional collection is required on the ticket.

Point Out

Note the A/C Form of Payment Mask. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

Discuss

TTL A/C CASH AMT CHECK AMT

< < <

> > >

CC1 CC

AMT NBR

< <

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > >

CC2 CC INV GTR PTA

AMT < NBR < AMT < AMT < AMT <

< >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > > DOCUMENT NBR < > >

Discuss each of the components. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

The first two lines of the mask contain the title and instructions to either issue the ticket or exit the mask.

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February 2004

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TTL A/C

<

>

The TTL A/C amount will be carried over from the Total Cost Summary Mask. No agent input is allowed. CASH

AMT

<

>

Input the total amount of the additional collection for payment by cash. A maximum of eight characters is allowed. CHECK

AMT

<

>

If paying the additional collection by check, input the amount in this data field, allowing up to a maximum of eight characters. < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED

If paying the additional collection by credit card and an approval was already obtained, select this data field by placing an X in the brackets. CC1 AMT CC NBR

< <

>

CC EXP <

> >

AX EXTENDED PAY < >

When paying the additional collection by credit card, several data fields must be completed:

40

Data Field

Description

CC1 AMT

Amount to be charged to this credit card in numeric, up to a maximum of eight characters.

CC EXP

Expiration date of this credit card. This data field will allow up to four numeric DD MMM YY.

AX EXTENDED PAY

If using an American Express card for the add collect form of payment, the agent would complete this data field with an X.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Data Field

Description

CC NBR

Input the credit card number here. Up to a maximum of 50 characters are allowed.

If using a second additional credit card to cover the additional collection, all of the data fields for CC2 would be completed as well as those data fields for CC1. INV

AMT <

> DOCUMENT NBR <

>

If using an Invoice for the additional collection, complete the AMT data field and the invoice document number. As many as ten characters are allowed in the document number field for invoice reference. GTR

AMT <

> DOCUMENT NBR <

>

If using a Government Transportation Request (GTR) for the additional collection, complete the AMT data field and the GTR number. As many as eight characters are allowed in each of the two data fields for GTR. PTA

AMT <

>

If paying by Prepaid Ticket, the agent would enter the PTA amount here. Up to a eight characters are allowed to define the amount. Special Note

The edits to ensure the amounts entered on the mask are equal to the Total Amount will not apply for prepaid tickets.

Apply

Have participants tab through the mask and update the various data fields. Advise participants that once they have input the data, depressing the <Enter> key will take them to the next mask in the process.

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February 2004

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Introduce

Credit Card Forms of Payment Processing

Explain

The Credit Card Forms of Payment processing will be as follows: •

The second credit card form of payment will be edited before the first credit card.

•

Sabre has the authority to retrieve one approval code per transaction in a single form of payment ticketing entry.

•

If multiple forms of payment exist in the ticketing entry, the credit card approval code must be received manually by typing in separate CK* entries.

•

Each time an approval code is retrieved in Sabre, the purchaser’s open-to-buy limit is decreased for that credit card. Although processing exists to retrieve one credit approval code for single forms of payment, Sabre will begin retrieving multiple approval codes for add collects in the Masks for Exchange Ticketing package.

The following describes how Sabre will retrieve credit approval codes. Point Out

Single Credit Card Form of Payment A single credit card form of payment will be processed as today with the following exceptions:

If

Then

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask will be displayed on the screen with the following message:

OBTAINED for the corresponding credit

card is selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

42

Module: Exchange Ticket Mask

NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.)

Credit Approval Code Mask will be displayed on the screen with the following message:

Sabre Airline Reservations Training Guide

February 2004

If

Then

card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package and the amount for the credit card has increased

NEED APPROVAL CODE/FARE aaaaa USD -

CREDIT CARD APPROVAL PREVIOUSLY

Credit Link will be accessed to retrieve the approval code and store it in the record.

OBTAINED for the corresponding credit

xxxx

(aaaaa = the amount of the credit card that has not yet been approved.)

card is not selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased

Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket (stock permitting).

Two Approval Codes If two approval codes have already been retrieved by the Masks for Exchange Ticketing package and the amount for the credit card increases, the Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO CREDIT - CALL DIRECT - xxxx Note

The last two credit approval codes will be stored in the record. The first approval code will be lost.

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Emphasize

44

Sabre does not have the authority from the credit card companies to return approval codes back to the card company to increase the purchaser’s open to buy limit when additional approvals are needed. Therefore, care will need to be taken to ensure agents do not access the Credit Link for more than what is needed for each credit card form of payment.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Manual Approval Code Mask

Explain

The Manual Approval Code Mask is displayed when:

Point Out

•

The credit package encounters a problem while obtaining an approval code for a credit card

•

When a credit card is being processed and the corresponding approval previously obtained field is selected

•

When the Telecheck DCIES option is being used. (The Telecheck DCIES option can only be used at locations in the United States, Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)

Manual Approval Code Mask is shown below: WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR. APPROVAL CODE <

>

CC AMT[

]

CK AMT[

]

CC1 CC NBR

[

]

MICR NBR<

CC EXP

[

]

>

ID - DRIVERS LICENSE DL ID - ARMED FORCES MI IF APPLICABLE - SECONDARY ID ID RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < > NEED APPROVAL CODE/FARE

Discuss

-1ST CC

Note and discuss the components of the mask. WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR

The mask type and any instructions are listed in the first two lines of the mask.

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APPROVAL CODE <

>

CC1

This data field allows the agent to input an approval code obtained manually, perhaps by calling the credit card company directly. CC1 indicates that CC1 was selected as the form of payment on the Form of Payment Mask. CC AMT[

]

CC NBR

[

]

CC EXP

[

The credit card amount, number and expiration date will be provided and carried over from the Form of Payment Mask if the CC1 form of payment was entered on the Form of Payment Mask. The CK data fields will be suppressed. If the CC2 form of payment was entered on the Form of Payment Mask, the CC2 Amount, Credit Card Number, and Expiration Date will be carried over from the Form of Payment Mask and displayed in the Approval Code Mask. “CC2” will be displayed next to the APPROVAL CODE FIELD. CK AMT[

]

MICR NBR <

>

If CHECK was selected on the Form of Payment Mask and the Telecheck package is being is used, the check amount will be carried over into this data field form the Form of Payment Mask. CK will be displayed next to the APPROVAL CODE data field and the credit card data fields will be suppressed. The MICR NBR can be edited up to a maximum of 25 characters. ID - DRIVERS LICENSE DL

<

> <

>

If requesting additional identification, such as a driver’s license, the agent would fill in the two data fields with the 2-letter state code and driver’s license number up to 23 characters.

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February 2004

]

ID - ARMED FORCES

MI

<

>

If requesting military identification, the agent would enter the ID number up to nine characters. IF APPLICABLE - SECONDARY ID ID

< <

> >

Any secondary identification may be entered in each data field up to 25 characters, free text. RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >

If the agent wishes to change the form of payment, select this option by placing an X in the data field. Special Note

Once all editing is complete and upon <Enter>, one of the following will occur:

If

Then

Two credit cards were entered on the Form of Payment Mask, and CC2 has been processed

CC1 will then be processed.

A credit card and a check were entered on the Form of Payment Mask, and the credit card has been processed

Check will then be processed.

Information from the mask will be sent to the ticketing package for further editing. If an error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Sabre Airline Reservations Training Guide

February 2004

Module: Exchange Ticket Mask

47

Apply

48

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Module: Exchange Ticket Mask

Sabre Airline Reservations Training Guide

February 2004

Introduce

Multiple Forms of Payment: Credit Card and Credit Card

Explain

A multiple form of payment containing two credit cards will access the credit link once for each card. The following will take place if two credit cards are selected:

If

Then

Credit card approval override for either credit card is selected and an approval has not already been retrieved for that card by the Exchange Ticketing Package

Credit Approval Code Mask will be displayed on the screen with the following message: NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Once the Approval Code is entered on the Credit Approval Code Mask, if credit card two (CC2) is being processed

Credit card one (CC1) will be checked for Credit Link processing.

CREDIT CARD APPROVAL PREVIOUSLY

Second credit card information will be sent to the Credit Link for approval.

OBTAINED for the second credit card

(CC2) is not selected and an approval code has not been retrieved for that card by the Exchange Ticketing package Credit approval code is received

Approval code will be stored in the record.

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask is displayed with the following error message:

OBTAINED for credit card one is selected

NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is not

Credit card one will be sent to the Credit Link for approval

selected If a credit approval code is received

Approval code will be stored in the record.

CREDIT CARD APPROVAL PREVIOUSLY

Difference will be sent to the Credit Link to

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49

If

Then

OBTAINED for the corresponding credit

retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket. (stock permitting)

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Approval code has already been retrieved for the corresponding credit card

Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO CREDIT - CALL DIRECT - xxxx

Point Out

The new approval code will overlay the original code for the corresponding card in the record. The original approval code will be lost. Once the APPROVAL CODE is entered on the Credit Approval Code Mask, if credit card two is being processed, credit card one will be checked for Credit Link processing.

Special Note

The Exchange Ticket Mask procedure permits use of the following multiple forms of payment: •

Cash

•

Check

•

Credit Cards

•

Government Travel Request (GTR)

•

Prepaid Ticket (PTA)

Invoice is not a valid option for multiple forms of payment.

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Introduce

Credit Card and Check

Explain

When a multiple form of payment containing one credit card and a check form of payment is entered the following will occur:

If

Then

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask will be displayed on the screen with the following message:

OBTAINED for the corresponding credit

card is selected and an approval has not already been retrieved for that card by the Masks for Exchange Ticketing package Once the Approval code is entered on The Credit Approval Code Mask and if using Telecheck (DCIES) option

NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Credit Approval Code Mask will be prepared for Telecheck processing and displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Once the Approval Code is entered on the Credit Approval Code Mask and if using the Telecheck (DCIES) option

Credit Approval Code Mask will be displayed on the screen with the following message: NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Credit Approval Code Mask will be prepared for Telecheck processing and displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

Credit card information will be sent to the Credit Link for approval.

card is not selected and an approval code has not been retrieved for that card by the Masks for Exchange Ticketing package Credit approval code is received

Sabre Airline Reservations Training Guide

Approval code will be stored in the record.

February 2004

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If

Then

Telecheck option is being used

Credit Approval Code Mask is displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased

Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record. If the Telecheck option is being used, the Credit Approval Code Mask will be prepared for display. If an approval code has already been retrieved, the approval code will be moved to the Credit Approval Code Mask. The mask will be displayed with the following message: NEED MICR NBR OR APPROVAL CODE - xxxx

Approval codes have already been retrieved by the Masks for Exchange Ticketing package for the credit card and the amount for the credit card increases

Credit Approval Code Mask will be displayed on the screen with the following message:

Telecheck processing will be accessed, for carriers using DCIES, when the form of payment is a check and the is located in the U.S., Canada, Puerto Rico, U.S. Virgin Islands, or the Pacific Islands. If an approval code has already been retrieved

Approval code will be displayed on the Credit Approval Code Mask.

Point Out

52

UNABLE TO CREDIT - CALL DIRECT - xxxx

The last two credit approval codes will be stored in the record. The first approval code will be lost.

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Special Note

Once the Approval Code is entered on the Credit Approval Code Mask and if the Telecheck option is being used, the Credit Approval Code Mask will be prepared for Telecheck processing. If an approval code has already been retrieved for the check, the approval code will be displayed in the Credit Approval Code Mask. The mask will be displayed with the following message: NEED MICR NBR OR APPROVAL CODE - xxxx

Point Out

Once all editing is complete, the following will occur:

If

Then

Manual approval code is needed for check or credit card forms of payment

Credit Approval Code Mask will be displayed on the screen with the appropriate message.

Once all edits are complete, the new input message is built. The entry will be sent to the mainline ticketing package where additional edits will be performed. If an error occurs

Processing will return to the first mask with the appropriate error response.

All data is valid

Processing will continue through ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Note

A multiple form of payment containing a credit card and either cash, GTR, or PTA, will be processed as today. The cash, GTR, and PTA forms of payment will be edited before the credit card.

Emphasize

Multiple forms of payment are permitted using all print routines except Gulf Air. The Gulf Air ticket print routine, using the Exchange Ticket Mask procedure, is restricted to a single form of payment.

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Practice

Additional Collection The following steps are examples of an Additional Collection transaction (domestic). Discuss with participants and address any questions. 1. Display a completed enger name record. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1. PWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 E«OK 1505 SSXJIK

HK1 HK1

940A 1215P 625A 1229P

2. Access the Flight Segment Mask.

W#EXCH

<Enter>

WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > <15JUN> < IAH CO 1887Y 18MAR < > < > < > < SEA CO 1604Y 22MAR < > < > < > < IAH

> > >

For this example, the same FARE BASIS code (Y8) and NOT VALID AFTER date (15JUN) apply to *ALL* flights, and have been input in the *ALL* FLTS data fields.

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3. Depress the <Enter> key.

This will display the Basic Exchange Data Mask. WW - PSGR

JONES/A

TO EXIT - RESET AND CLEAR.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <12MAR96HOU> < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN <X> IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

Note that the PSGR NAME was moved over directly from the enger name record. The agent input the EXCHANGE TKT/DOC NBR and CK DG (88812345123453) and completed the COUPON DATA (A for all coupons to be exchanged). DATE/PLACE ORIG ISSUE (12MAR96HOU) was input.

The agent input the FORM OF PAYMENT (CK).

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4. Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED by

placing X in the data field. This will display the Domestic Additional Collections Mask. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/<1098.00 > USD PD TAX AND CODES < >< > < >< > < < >< > < >< > < >< > < < >< > < >< > < >< > < XF - EXCHANGED TICKET PFC AIRPORT CODES<SEA>< BASE FARE OF NEW TKT <1218.00 > USD TAXES AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC AIRPORT CODES< >< >< ><

>< < < < >

EXCHANGE

>< >< ><

><

> > > >

>< >< ><

> > >

< >X TO RETURN TO BASIC EXCHANGE SCREEN

Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET (1098.00). The EXCHANGED TICKET PFC AIRPORT CODE was input (SEA). The final data field completed is the BASE FARE OF NEW TKT (1218.00). 5. The agent would <Enter> once all of the appropriate data has been

input and verified.

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The Total Cost Summary Mask will be displayed. WW - TOTAL COST SUMMARY. RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE. JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX

USD

120.00

TOTAL A/C AMT

USD

120.00 A

< >X TO RETURN TO BASIC EXCHANGE SCREEN

, no entries can be made in the Total Cost Summary Mask except to return to the previous screen. 6. Once completed, the agent would <Enter> to proceed to the Form of

Payment Mask. WW - A/C FORM OF PAYMENT. BOX DEPRESS ENTER TO ISSUE TKT.

ENTER AMOUNT IN ASSOCIATED FOP TO EXIT - RESET AND CLEAR.

TTL A/C 120.00 USD CASH AMT < > CHECK AMT <120.00 >

CC1 AMT < CC NBR <

CC2 CC NBR INV GTR PTA

AMT < < AMT < AMT < AMT <

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > < >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > DOCUMENT NBR < >

> >

The TTL A/C of $120.00 will be paid for by check as indicated in the CHECK AMT data field.

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7. If all of the data is correct, the agent would <Enter> at which time the

Ticketing Entry Response Mask will be displayed. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 24 0070 2803 2

No entries are allowed in this mask. Special Note

If additional reissues are required, follow the directions by placing an X in the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK. If no further reissues are needed:

Point Out

•

Depress the RESET key

•

CLEAR the screen

•

End Transaction

The following is an example of the enger name record once ticketed. Note the TKT/TIME LIMIT field. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2400702803 JONES/A HDQ4REH 1521/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 SSXJIK H

Apply

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Have the participants make the necessary entries to complete a reissue transaction involving an additional collection using enger name records that have been previously created and ticketed or create and ticket

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new enger name records. Address any questions or concerns they may have.

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Additional Reissues Introduce

Additional Reissues/Options Mask

Explain

The Additional Reissues/Options Mask will allow the to reissue additional tickets before ending the enger name record. The Additional Reissues/Options Mask is displayed after the exchange ticket document has been printed and the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK is selected by placing an X in the data field and depressing the <Enter> key. The Ticketing Entry Response Mask is shown below: WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 24 0070 2803 2

Once the <Enter> key is depressed, the Additional Reissues/Options Mask will be displayed. Point Out

Note and discuss the mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< > < > < > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >

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Discuss

Discuss the various components of the mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

As with the other masks, the mask title and instructions appear in the first two lines of the mask. NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION

Option number 1 allows the agent to void and reissue the ticket because the printer was either turned off, jammed, etc. To select this option, the agent would input the number 1 in the NBR SELECTION data field. This option is not available to host customers who are currently using prenumbered ticket stock. 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

Option number 2 allows the agent to void the ticket and return to the first screen in the event an error was made. Enter 2 in the NBR SELECTION data field if this is your choice. This option is not available to customers using pre-numbered ticket stock. 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ENTER NAME SELECT ENTRY - < >

Option number 3 allows the agent to return to the first screen to complete additional ticketing transaction. In addition to selecting number 3, the agent would also enter the name selection number to which this exchange applies. If option 3 is selected, the name number is required. 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE

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Option number 4 allows the agent to access the Miscellaneous Sales and Service Mask to collect an istrative service charge, penalty or lost ticket application fee. For TREX s option number 4 will appear as 4. ACCESS MISC2 TO COLLECT CHANGE FEE. When option number 4 is selected on the Additional Reissues/Option Mask, Sabre will automatically display the Change Fee mask with the applicable data auto-populated. 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

Option number 5 allows the agent to access the Refund Mask to issue a refund or residual voucher. EXCHANGE TKT/DOC NBR 1<

CK DG ><

COUPON DATA

DATE/PLACE ORIG ISSUE > < > <

ORIGINAL FORM OF PAYMENT >

Once the appropriate option was selected (1, 2 or 3), the agent would fill in the above exchange ticket data. IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <

> >

This data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.) Explain

Once a selection has been made and the remaining data input, the agent would <Enter> and one of the following will occur:

If

Then

Menu Selection 1 is selected and upon <Enter>

System will generate the data from the masks to the ticketing package and:

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•

Automatically generate a WV entry to void the previously generated ticket number

•

Reissue the document

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If

Then

The Additional Reissues/Options Mask will be also be redisplayed.

Menu Selection 2 is selected and upon <Enter>

Menu Selection 3 is selected and upon <Enter>

•

First mask will retain all of the previously entered data.

•

Data previously entered on the Form of Payment and Manual Approval Code masks will be deleted.

•

Automatically generate a WV entry to void the previously generated ticket number.

•

First mask (Flight Segment or Basic Exchange Data) will be displayed.

•

Flight Segment Mask will be displayed with the corresponding enger name that was entered in the NAME SELECTION field.

•

Previously entered data on the Basic Exchange Data, Additional Exchange Data, Form of Payment, and Manual Approval Code masks will be deleted.

Menu Selection 3 is selected and the exchange ticket information is entered on this mask

Flight Segment Mask will be displayed with the corresponding enger name that was entered in the NAME SELECTION field. All data previously entered on previous masks will then be retained, except on the Manual Approval Code Mask.

Menu Selection 4 is selected and upon <Enter>

•

MISC - Services mask will be displayed.

•

Ticket number field is automatically updated.

Menu Selection 5 is selected and upon <Enter>

•

Refund mask will be displayed.

•

enger’s name is automatically updated.

Special Note

All data entered on the Additional Reissues/Options Mask (except the Number Selections) will be carried over to the Basic Exchange Data Mask and moved to their respective fields. If the second exchange ticket data is entered, the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOCS indicator will be selected on the Basic

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Exchange Data Mask and the data will be moved to their respective fields on the Additional Exchange Data Mask. The Form of Payment Mask will be displayed when the form of payment will need to be verified again. (Credit Card form of payments will need new authorization codes.) This will also give the an opportunity to return to the Basic Exchange Mask to change fields if necessary. Apply

64

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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International Additional Collection Introduce

Multi Currency/International Reissue Mask

Explain

The Multi-Currency/International Reissue Mask is displayed when: •

The ADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask, or

•

When the itinerary is not wholly within the AAA country, or

•

When an EQUIVALENT FARE PAID CURRENCY CODE is entered on either the Basic Exchange Data Mask or on the Other Ticketing Instructions Mask in the CURRENCY CODE OVERRIDE field.

The Sabre response will be similar to the one shown below: WW - MULTI CURRENCY/INTERNATIONAL REISSUE BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< > BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT ADD COLLECT CURRENCY OF PAYMENT < > A/C TAX AND CODE < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK

Point Out

Discuss each of the components of the mask. WW - MULTI CURRENCY/INTERNATIONAL REISSUE

The first line of the mask displays the title.

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BASE VALUE OF EXCHANGED TICKET/S/<

><

>CURRENCY CODE

The agent would complete the data fields with the base fare of the exchanged ticket and 3-letter currency code. EQUIV. FARE PAID CURRENCY CODES<

><

>IF APPLICABLE

If the ticket was issued in another currency, the agent would input the equivalent amount paid currency codes. PD TAX AND CODES <

><

> <

><

> <

><

>

Any previously paid taxes and their respective tax codes would be input in these data fields. The paid tax amount allows up to seven characters, while the paid tax code allows up to 3 characters. XF - EXCHANGED PFC CHARGE AIRPORT CODES<

><

><

><

>

The city codes for any previously collected enger Facility Charges would be entered at this time. BASE FARE OF NEW TKT <

>IN CURRENCY OF EXCHANGED TKT

The base fare of the new ticket would be input, in the currency of the exchanged ticket. Up to eight characters are allowed. ADD COLLECT CURRENCY OF PAYMENT <

>

The 3-letter currency code for the add collect should be entered in this data field. A/C TAX AND CODE <

><

> <

><

> <

><

>

Add the add collect taxes and respective 2-letter codes here.

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XF - NEW PFC CHARGE AIRPORT CODES<

><

><

><

>

If any new enger Facility Charges are required, enter the 3-letter airport code in each of the data fields as necessary. < >X TO RETURN TO BASIC EXCHANGE DATA MASK

The agent may return to the Basic Exchange Data Mask by placing an X in the date field. Special Note

Prior to displaying the Multi-Currency/International Reissue Mask, the following will occur:

If

Then

EXCHANGE TKT EQUIVALENT FARE PAID

EXCHANGE TKT EQUIVALENT FARE PAID

CURRENCY CODE(S) was entered on the

CURRENCY CODE(S) will be carried over and

Basic Exchange Data Mask

displayed on the Multi-Currency/International Reissue Mask.

Phase IV record is present and the itinerary is international (defined as one flight segment outside the AAA country)

BASE FARE OF NEW TICKET will be filled in

Point Out

the mask.

Once all editing is complete and upon <Enter>, the following will occur: •

The International Additional Collection will be calculated.

•

The International Base Value of the Exchanged Ticket will be subtracted from the Base Fare of the New Ticket.

•

The difference will be shown as the A/C Base Fare on the Total Cost Summary Mask. If the result is negative, it will be reflected on the Total Cost Summary Mask. The base fare will appear as 0 and to the right of the amount, the following message will be displayed:

[POSSIBLE REFUND]

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•

Special Note

Each of the New A/C Taxes will be reflected on the Total Cost Summary Mask; either with their individual tax code or as a summation with an XT tax code.

The International Fare Calculation Mask will be displayed, if a Phase IV record is not present. If a Phase IV record is present, the Total Cost Summary Mask will be displayed.

Apply

68

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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Introduce

International Fare Calculation Mask

Explain

The International Fare Calculation Mask allows the agent to input the fare calculation information that will print out on the ticket. Five fare calculation lines will be displayed for Automated Ticket and Boarding ticket stock. If carbonized or transitional ticket stock, the fifth line will be suppressed. The International Fare Calculation Mask will be displayed if a Phase IV ticket record is not present for an international add collect. The Sabre response will be similar to the one shown below: WW - INTERNATIONAL FARE CALC.

TO EXIT - RESET AND CLEAR.

ENTER THE NEW FARE CALCULATION INFORMATION BELOW < < < < <

> > > > >

< >X TO RETURN TO PREVIOUS MASK

Point Out

The International Fare Calculation Mask will have the following fields which require editing: WW - INTERNATIONAL FARE CALC.

TO EXIT - RESET AND CLEAR.

Mask title and instructions to exit the mask. (No edit required.) ENTER THE NEW FARE CALCULATION INFORMATION BELOW <

>

The agent would enter the fare calculation information in a format similar to that of a Phase IV record, using cities, airline, designator for one way

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and fare data. Up to 51 characters are allowed for each line of fare calculation. The fare calculation is required for international itineraries. Apply

Have participants practice international reissues. Monitor for accuracy. Ensure all participants are able to meet all objectives to this point. Address any questions or concerns.

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Involuntary Reroute Introduce

Involuntary Reroute Mask

Demonstrate

W#EXCH#INVOL

Explain

The purpose of this mask is to allow the agent to issue an exchange document for an involuntary rerouting.

<Enter>

The Involuntary Reroute Mask is displayed after the Flight Segment Mask when a INVOL secondary action code is used in the exchange mask entry. The response will be a Flight Segment Mask. WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > DFW AA 203Y 02MAY < > < > < > < > SFO AA 1998Y 04MAY < > < > < > < > DFW

The agent would fill in the data fields with the appropriate data for *ALL* FLTS or each individual flight. Upon <Enter>, the Involuntary Reroute Mask will appear.

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Point Out

Note and discuss the Involuntary Reroute Mask. WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR. JONES/A FROM AIRLINE< > FLT NBR< > REASON< > EXCHANGE CK COUPON DATE/PLACE ORIGINAL TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< > EQUIV AMOUNT PAID CURRENCY CODE< > AMT< > TAX< >< >/< >< >/< >< > C/< > < > < > *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > ORIGIN/DESTINATION < >/< > WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.

Discuss

Discuss each component of the mask. WW - INVOLUNTARY REROUTE

TO EXIT - RESET AND CLEAR.

The first line contains the name of the mask and instructions to exit. JONES/A

The name of the enger is copied from the enger name record. FROM AIRLINE<

> FLT NBR<

> REASON<

>

The FROM AIRLINE, FLT NBR and REASON for the reroute are required. The REASON data field may be free text up to a maximum of 30 characters (all except #). EXCHANGE TICKET NBR <

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CK DG >

COUPON DATA < >

DATE/PLACE ORIG ISSUE < >

ORIGINAL FORM OF PAYMENT <

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>

The EXCHANGE TICKET NBR is also required and will up to a maximum of 14 characters, inclusive of the check digit. The COUPON DATA field is also required and should reflect the exchange coupons in either numeric form or A for all coupons. The DATE/PLACE ORIG ISSUE is required. The ORIGINAL FORM OF PAYMENT is also required and will up to 18 characters. <

>EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE

This data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information) ORIGINAL TKT INFO - BASE FARE CURRENCY CODE<

> AMT<

>

The BASE FARE CURRENCY CODE and AMT are required. The currency code will three characters while the AMT data field allows eight characters. EQUIV AMOUNT PAID CURRENCY CODE<

> AMT<

>

Both of these data fields are optional. The CURRENCY CODE will allow three characters. The AMT data field allows up to seven characters. TAX<

><

>/<

><

>/<

><

>

At least one TAX amount field must be entered even if zero. If EQUIV AMOUNT PAID is completed, the TAX amount must be entered in the same decimal format of the EQUIV AMOUNT PAID.

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C/< < < <

> > > >

Enter the fare and tax information for the exchange ticket, including the fare calculation. At least one of the fare calculation lines must have a character. *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< ORIGIN/DESTINATION < >/<

> > >

The INTL SALES field is required when the ticket being exchanged contains an itinerary with an international flight segment. The ORIGIN/DESTINATION fields are optional, unless the selected flight segment(s) from the enger name record is international and the is using 24 ticket stock. Point Out

After all information on the Involuntary Reroute Mask has been edited, depress the <Enter> key. The information will be sent to the ticketing package for further editing. If an error occurs, the Involuntary Reroute Mask will be redisplayed with the appropriate error message shown. If all data is valid, processing will continue through pricing/ticketing. The word INVOL to appear in the fare basis area, and print INVOL REROUTE in the endorsements box on the ticket.

Special Note

74

If the involuntary reroute is on another airline and the original ticket is a Virtual Coupon Record, the Virtual Coupon Record must be printed to paper. After the Virtual Coupon Record is printed to paper, the involuntary exchange transaction can be completed.

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International Involuntary Reroutes will be the same as Domestic, except:

Apply

•

International itineraries rerouted will require that the original fare basis code be entered in the Fare Basis Box on the ticket.

•

Also, the base fare, equivalent fare paid currency codes and taxes will be placed in the appropriate boxes on the ticket, but the Total Box will contain NO ADC.

Have the class make the necessary entries to complete an involuntary reroute transaction using a previously created and ticketed enger name record. Address any questions or concerns.

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Introduce

Exchange Mask and Phase IV Ticket Record

Demonstrate

W#EXCH#T

<Enter>

W#

Primary action code for all Ticketing entries

EXCH

Secondary action code for Exchange Ticket Mask

#

Separator

T

Indicator for Phase IV Ticket Record

Explain

The purpose of this entry is to allow use of the exchange ticket mask when a Phase IV record is present in the enger name record.

Note

Name select can also be used. For example: W#EXCH#T2N3.2

<Enter>

W#

Primary action code for all Ticketing entries

EXCH

Secondary action code for Exchange Ticket Mask

#

Separator

T

Indicator for Phase IV Ticket Record

2

Ticket Record Number

#

Separator

N3.2

Name number

When using the exchange mask in conjunction with a Phase IV, a currency code is required in the Phase IV. Apply

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Solicit questions and discuss.

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Review

At this time, review the module. Have participants practice each of the exchange ticket transactions: •

Domestic Even Exchange

•

International Even Exchange

•

Domestic Additional Collection

•

International Additional Collection

•

Multi-Currency Exchange

•

Multiple Form of Payment: Credit card and credit card

•

Multiple Form of Payment: Credit card and check

•

Multiple Form of Payment: Check and cash

•

Additional Reissues

•

Involuntary Reroute

Monitor for accuracy. Ensure all objectives have been met before completing the module.

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Lost and Stolen Ticket Processing (This section is only applicable for those airlines utilizing the Lost and Stolen Ticket Package) Introduce

Lost and Stolen Ticket Processing

Explain

When a customer advises they have lost their ticket or have had their ticket stolen and are now requesting a replacement ticket, there are several items that need to be verified in order to complete the ticket Exchange Transaction. The two factors that the agent must before processing begins are: •

There must be an active enger name record containing the original ticket number.

•

The original fare allows for an exchange transaction (including any additional collection necessary).

The exchange mask is accessed like any other exchange transaction. For example: W#EXCH The only difference is on the Basic Exchange Data mask. On this mask the original ticket number is entered preceded by a T . This allows the number to be added without the required check digit and stock control number. For example: EXCHANGE CK TKT/DOC NBR DG

COUPON DATA

DATE/PLACE ORIG ISSUE

ORIGINAL FORM OF PAYMENT

The use of a T in the ticket number field requires data in the endorsement field. For example: ENDORSEMENTS

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PSGR TYPE <

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>

Once all the masks are completed, Sabre issues the replacement ticket, updates the Automated Ticket Agent Checkout function detail (if applicable), and adds the original and replacement ticket to the temporary lost or stolen tickets database. Following the ticket issuance, the option is available to access the MISC2 mask to collect the applicable LTA charge. Note

At the time Sabre issues the replacement ticket, both the original (reported lost or stolen) ticket and the replacement ticket are stored in the temporary database. Nightly File Maintenance sends the data to Commercial (offline enger Revenue ing System (PRAS)). Both ticket numbers will remain available for voiding for a period of up to 48 hours to accommodate time changes and agents sined into the Automated Ticket Agent Checkout function as a double date. This is necessary so that the agent may void the exchange transaction or reissue a subsequent ticket using the correct lost ticket number. The void entry removes the original ticket number and its replacement ticket number from the newly created temporary database. Original and replacement ticket numbers are stored in the temporary database for a period of 30 days. Voided tickets are not stored. For past date inquiries the airline would have to subscribe to Commercial Offline files such as the Transaction Control Number, Automated Ticket Agent Checkout, or Virtual Coupon Record datafiles. These files can be searched for ticket numbers and will only give information on the routing, fare paid, and each coupon issued for that ticket number. Details on how to complete this type of inquiry is not covered during this course. This is only for informational purposes and is not a function that a ticketing agent would perform.

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Exchange for Electronic Ticket The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. •

Flight Segment Mask

•

Flight Segment Overflow Mask

•

Basic Exchange Data Mask

•

Additional Exchange Data Mask

•

Other Ticketing Instructions Mask

•

Domestic Additional Collection Mask

•

Multi Currency/International Reissue

•

International Fare Calculation Mask

•

Total Cost Summary Mask

•

Form of Payment Mask

•

Manual Approval Code Mask

•

Ticketing Entry Response

•

Additional Reissues/Options Mask

•

Involuntary Reroute Mask

If completing an even exchange ticket, only the following masks will be displayed and utilized:

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•

Flight Segment Mask

•

Basic Exchange Data Mask

•

Ticketing Entry Response Mask

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Note

Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the enger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function.

Instructor

Have participants create a single round trip domestic enger name record, issue an electronic ticket, and end transaction. Distribute the tickets. Have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket. Have participants display the enger name record and then display the VCR (this is required for the VCR exchange mask).

Note

In order to move through the mask, the key is used. Once all of the data is completed and the believes the information to be correct, the would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message is displayed at the bottom of the mask and the cursor appears at the upper left-hand corner of the mask. The would to the data field in error and type the new or correct information, then <Enter>.

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Even Exchange for Electronic Ticket

Introduce

Flight Segment Mask

Demonstrate

W#EXCH#VCR

Explain

<Enter>

W#

Primary action code

EXCH

Indicator for Exchange Ticket Mask

#VCR

Indicator for Electronic Ticket

The purpose of this entry is to access the first mask in the Exchange Ticket Mask Package, the Flight Segment Mask

The response is similar to the following example: WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > BOS JI 217Y 22MAR < > < > < > < > RDU

The Flight Segment Mask will take the following information from the enger name record and carry it over into the mask:

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•

Origin and Destination city

•

Carrier code and flight number (up to 11 segments)

•

Class of service

•

Departure date

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If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in this section. Point out

The components of the mask are: WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

The first line(s) of each mask display the mask title and give a set of instructions to exit or continue. If the <Enter> key is depressed the system will take the to the next mask. If the follows the instructions to Ignore or Exit the mask, the system will ignore the mask transaction and the enger name record. It will then be necessary to redisplay the enger name record and access the Exchange Ticket Mask package again.

*ALL* FLTS

FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < > < > < >

If all flights in the itinerary have the same fare basis/ticket designator, specific validity dates and baggage allowance, this would be the portion of the mask to enter this information. Field

Description

FARE BASIS/TKT DESIGNATOR

Optional field and used only if applicable

NOT VALID BEFORE

Optional field and used only if applicable to the fare basis being used, however must be added as follow: DMMM or DDMMM

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8MAY or 08MAY NOT VALID AFTER

Optional field and used only if applicable to the fare basis being used. Entered in the same manner as the NOT VALID BEFORE field.

BAG

Optional field and not required but based on local policies and procedures. May be entered in one of three ways:

BOS JI RDU

217Y 22MAR <

•

Kilograms

60K

•

Pounds

04L

•

Pieces

03P

> <

> <

> <

>

If each flight has a different fare basis/ticket designator, specific validity dates, and baggage allowance, this portion of the mask must be completed for each flight. If it is an international itinerary, the inclusion of the indicators will immediately precede the city. is the indicator for stopover and <X> is the indicator for connection. The system automatically defaults to for stopover. Here is an example of an itinerary portion of the mask for a flight with a connection. BOS XX <0> LON XX

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2017Y 22MAR < 689 Y 22MAR <

> < > <

> < > <

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> >

Instructor

Have participants practice tabbing through the mask and completing the data fields for all flights of a multiple segment itinerary and then the data fields for a single flight itinerary. Ensure agents are able to access the Exchange Ticket Mask package and complete the data fields before continuing to the next section. Have participants ignore all data and the enger name record at this time.

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Redisplay Mask

Introduce

If the screen is cleared in error, there is an entry to redisplay the last mask in the working area.

Instructor

To demonstrate the next entry have the participants:

Demonstrate

Explain

•

Display a enger name record

•

Make the entry W#EXCH#VCR

•

Follow the instructions to exit the mask

*WW

<Enter>

*

Indicator for Display

WW

Action code for Ticket Mask

The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The response is the display of the last mask that was in the ’s working area.

Note

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The may exit the Exchange Ticket Mask package at any time with the following entries: •

Reset (Esc)

•

Clear (Ctrl Backspace)

•

IR

Module: Exchange Ticket Mask

<Enter>

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Editing the Flight Segment Mask

All of the fields in the Flight Segment Mask can be edited with the exception of the MOVE DOWN field. Each field has been programmed to accept a specific amount of characters. Below is a table with the fields and the maximum number of characters allowed:

Instructor

Field

Maximum number of characters

Move Down

1 – alpha character

Fare Basis/Ticket Designator

15 – alpha numeric character

Not Valid Before

5 – alpha numeric character

Not Valid After

5 – alpha numeric character

Baggage Allowance

4 – alpha numeric character

X/O Indicator

1 – alpha character

Have participants practice by putting in incorrect information and then correcting the information. Or practice a few exercises of not filling in all of the required fields and observing the error responses after the has depressed <Enter>.

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Flight Segment Overflow Mask

The Flight Segment Overflow Mask is Displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the enger name record. Once the completes the data fields of the Flight Segment Mask for the first 11 segments, they would place an <X> in the MOVE DOWN data field at the top of the mask and depress <Enter>. WW - FLIGHT SEGMENTS. < > X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

The Flight Segment Overflow Mask with the remaining flight segments is then displayed. A maximum of 24 flight segments total segments can be displayed. The response is similar to the following example: WW

< > X TO MOVE UP

X/O FBU SK 511C 31MAR LHR BA 285F 31MAR SFO UA 7131Y 31MAR SMF

FILL-IN OR ENTER TO CONTINUE. FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < >< > < > < > < >< > < > < > < >< > < >

As you will notice, the Flight Segment Overflow Mask is very similar to the Flight Segment Mask as previously demonstrated, however it includes all of the remaining flights if there are more than 11 segments. All of the data fields and character requirements are the same as well with the exception of the MOVE UP data field. This field allows the to return to the Flight Segment Mask if necessary. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. When the if finished with the Flight Segment Overflow mask and depresses the <Enter>key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask.

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Basic Exchange Data Mask

The Basic Exchange Data mask is the third mask in a series of mask. Instructor

To ensure that all participants are viewing the same mask, have the participants complete the following: •

Display the enger name record (with less than 122 segments)

•

Access Exchange Ticket Package (W#EXCH#VCR)

•

Complete the Flight Segment Mask

•

Depress <Enter>

Participants should now be in the Basic Exchange Data Mask. Explain

The purpose of the Basic Exchange Data mask is to allow the to input all of the exchange ticket data for the purpose of issuing an exchange ticket. The response is similar to the following example. As you can see the highlighted text is the enger information that is carried over from VCR displayed in the work area. WW - PSGR

SMITH/MICHAEL

EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12

TO EXIT - RESET AND CLEAR. DATE/PLACE ORIG ISSUE > 14MAR02BOS

ORIGINAL FORM OF PAYMENT CASH

+++++++--- FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

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Point Out

Let’s look at the different components of the mask> WW - PSGR

SMITH/MICHAEL

TO EXIT - RESET AND CLEAR.

The enger’s name and the instructions for the mask are displayed on the first line of the mask EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12

DATE/PLACE ORIG ISSUE > 14MAR02BOS

ORIGINAL FORM OF PAYMENT CASH

Here is a breakdown and description of each column heading: Column Heading

Description

EXCHANGE TKT/DOC NBR

This would be the area that the original ticket number is displayed and does include the check digit.

COUPON DATA

Used for the coupon numbers

ORIG ISSUE

Would include the original date of issue and the station the ticket was issued at.

FORM OF PAYMENT

Shows the original form of payment as taken from the enger name record. Will accept up to 18 characters.

< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

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If a certificate and/or additional exchange ticket number is required, the would place an <X> in the data field.

ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED

The would select the appropriate option by placing an <X> in the applicable data field and depress <Enter>. IF

THEN

OTHER TICKETING INSTRUCTIONS

Other Ticketing Instruction Mask is displayed

indicator is selected ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is

Additional Exchange Data Mask is displayed

selected A REFUND WILL BE PROCESSED

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing

An error occurs

Processing will return to the first mask with the appropriate error response displayed

All data is valid

The system checks the fare rules and issues the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.

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NEW TKT INFO *IF APPLICABLE*

ISI- SITI,SOTO,SITO,SOTI<

>

The International Sales Indicator (ISI) is required for all enger name records containing international itineraries. The data field will accept up to four characters. ENDORSEMENTS <

>

PSGR TYPE <

>

An endorsement consisting of up to 30 characters may be added to the ticket in this data field. This data field also allows the to add a 3 alpha character enger type such as CNN, MIL, etc. EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES <

><

><

>

If there is an equivalent amount paid for international travel, the applicable 3-letter currency code must be added. IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR<

>

If the ticket was previously exchanged and reissued, the original ticket number, date, and place of issue will automatically be filled in from the data in the original PNR. Point Out

All of the data fields may be edited except for the PSGR data field, which is taken directly from the enger name record. Depress <Enter> to move to the final screen for Even Exchange Ticketing. The exchange document has printed and the ticketing transaction is complete. The mask allows the to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 143.50/ 21 0169 9697 4 NO BOARDING INFO

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Point Out

Let’s discuss each element of the mask. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.

If additional reissued are required, the would follow the instructions at the top by placing an <X> in the ENTER TO CONTINUE DATA FIELD. - TO EXIT, RESET, CLEAR AND END TRANS.

If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the key, the screen and End Transaction as directed in the mask. OK 143.50/ 21 0169 9697 4 NO BOARDING INFO

The fare total and ticket number, including the check digit is displayed. No boarding information is present since boarding es are issued at the airport. Note

Here is a sample of the enger name record after an Even Exchange has been completed and what the VCR response display is: 1.1SMITH/MICHAEL 1 217Y 22MAR F BOSRDU HK1 915A 1115A /E TKT/TIME LIMIT 1.T-14MAR-BOS5ERK 2.TE 8782101699696 SMITH/M BOS5ERK 1237/14MAR 3.TE 8782101699697 SMITH/M BOS5ERK 1257/14MAR VCR COUPON DATA EXISTS *VI TO DISPLAY FARE - PRICE RETAINED/HISTORY RECEIVED FROM - P HDQ.HDQ5ERK 1135/14MAR02 IWEMSN H *VI« VCR COUPON DATA 1.1 SMITH/MICHAEL SEG 1 8782101699696 C01 15MAR Y BOSRDU EXCH SEG 1 8782101699697 C01 22MAR Y BOSRDU OK

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Introduce

Additional Exchange Data Mask

Review

In order for the participants to view this mask, follow the steps below: 1. Display a enger name record and the VCR 2. Access Exchange Ticket package (W#EXCH#VCR) 3. Complete Flight Segment mask 4. <Enter> 5. The Basic Exchange Data mask is displayed 6. Select CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS by placing an <X> in the brackets The following mask displays: WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

NBR SELECTION <5> 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< >< >< > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >

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Explain

The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data.

Point Out

Let’s discuss the different components of the Additional Exchange Data Mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

The first two lines give the mask name and instructions to exit or end transaction. NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

The next section allows five options for the to select from.

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Here is a table with the explanation for each: NBR SELECTION

Select the ticket number to work with from the enger name record

VOID AND REISSUE TICKET DUE Exchange ticket is voided and TO PRINTER MALFUNCTION would have to repeat the process VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

Exchange ticket is voided and the is returned to the first mask

RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING

is returned to the first screen for additional ticketing

ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE

is taken to the MISC2 mask to collect ACS/Penalty/or LTA Fee

ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

Access Refund mask to issue refund or issue a residual voucher.

ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW

If there is more than one enger in a record then the will need to designate which name number the exchange if for. If the does not recall what name number the enger is then they can , , redisplay the name field in the enger name record (N*), and then redisplay the mask (*WW).

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EXCHANGE CK COUPON TKT/DOC NBR DG DATA 1< >< 2< ><

DATE/PLACE ORIGINAL ORIG ISSUE FORM OF PAYMENT >< >< >

>

Column Heading

Description

EXCHANGE TKT/DOC NBR

If additional exchange ticket or document is required, the would input the information in this data field. If exchanging a certificate number, place a immediately in front of the number.

CK DG

Must include the check digit number

COUPON DATA

This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters. If conjunctive tickets then the coupon numbers would be separated by a hyphen (-).

DATE/PLACE ORIG ISSUE

Original issue date and place of issue in the following format: DDMMMYYXXX i.e. 02MAR02BOS

ORIGINAL FORM OF PAYMENT

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The original form of payment used for ticketing.

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IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <

>

The EXCHANGE STOCK CONTROL NBR data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket number package, the system searches the database for ticket numbers. (Refer to the Lost and Stolen Ticket module for more detailed information) Note

Once all the data fields have been completed and the validates that the information is correct, depress <Enter>. One of the following will occur: IF

THEN

Error Occurs

Processing will return to the first mask with the appropriate error message.

All data is valid

Processing will continue through pricing/ticketing.

After the ticket has been issued, the Ticketing Entry Response Mask is displayed.

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Other Ticketing Instruction Mask

The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask. Instructions

In order to demonstrate the next mask, follow these steps: 1. Display a enger name record 2. Access the Exchange Ticket Package

W#EXCH#VCR

3. Complete the Flight Segment Mask 4. <Enter> 5. The Basic Exchange Data Mask is displayed. Complete the following data fields: a. EXCHANGE TKT/DOC b. CK DG c. COUPON DATA d. DATE/PLACE OF ORIG ISSUE e. ORIGINAL FORM OF PAYMENT 6. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing an <X> in the data field. The Other Ticketing Instructions Mask is displayed.

Explain

The Other Ticketing Instructions Mask is used to override the current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.

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Point out

The Ticketing Instructions Mask WW - TICKETING INSTRUCTIONS.

TO EXIT - RESET AND CLEAR.

OVERRIDES X TO SELECT > CURRENCY CODE < > ND - NO DATE OVERRIDE > BACKDATE < > BP - BOARDING >/< >ORIGIN/DESTINATION < > TN - NO TAX > CONNECTION INDICATOR OVT- TKTG FIELD OVERRIDE > PTA POINT OF SALE OTHER< > > TOUR CODE < > TOUR BATCH NUMBER < > < > < > TE CODES < > < > < > < > < > < > < > < > < > TAX AMT CODE TX< >< >/< >< >/< >< >/< >< > < >< >/< >< >/< >< >/< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK < < < < < <

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.

This line repeats the mask name and any instructions to exit or continue. OVERRIDES

X TO SELECT

These are column headings indicating:

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Column Heading

Description

OVERRIDES

Data fields that can be used as overrides. The agent would input the correct information into each applicable data field.

X TO SELECT

Contains additional data fields which will be selected by placing an X in the brackets.

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Introduce

Editing the Other Ticketing Instruction Mask

Explain

The Other Ticketing Instructions Mask will have the following fields which may be edited. All of the data fields are optional.

Field

Description

CURRENCY CODE

Used to override the currency code of the AAA. This data field will allow up to a maximum of three characters.

BACKDATE

If the agent wishes to backdate the ticket for whatever reason, he/she would edit this field with the date up to a maximum of five characters. For example: DMMM or DDMMM.

ORIGIN/DESTINATION

This data field actually contains two subfields, one for origin and the second for destination, each containing a 3-alpha city code.

CONNECTION INDICATOR

This data field is used to indicate a connection if this was not done on the Flight Segment Mask. Enter an X in this data field followed by the first segment in the connecting pair. To show a connection between segments three and four, for example, enter X3.

PTA POINT OF SALE

The point of sale city for prepaid tickets may be edited with a city code up to three characters.

TOUR CODE

If a tour code, such as an IT number is applicable, this data field would be updated up to 13 characters.

TOUR BATCH NUMBER

Allows up to maximum 10 characters.

NO DATE OVERRIDE

Place an X in this data field to select if applicable.

BOARDING

If the agent wants a boarding to issue, he/she would place an X in this data field.

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Field

Description

NO TAX

If to be tax exempt, place an X in this data field.

OVT - TICKETING FIELD OVERRIDE

This data field is also -defined and requires a duty code 7 to update.

OTHER

Indicates other secondary codes which may apply. These are -defined codes and require a duty code of 7 to update.

TE CODES

If tax exempt, enter the 2-letter tax code. This can be either the country code or the actual tax code (example: XF for enger Facility Charge).

TAX AMT CODE

If taxes apply, enter the 3-letter currency code.

Instructor

This mask might be a bit more difficult to comprehend than some of the other masks. It might be best explained to say that this mask represents the secondary action codes an agent might use in the traditional exchange ticket entry. The agent simply selects or inputs the override information in the appropriate data field, and that information is sent to Sabre ticketing package to be reformatted into the exchange ticket entry. For example, by inputting a tax code in the TE CODES data field, the agent is asking Sabre to issue the ticket with a tax exempt status for that tax.

Explain

After all information on the Other Ticketing Instructions Mask has been edited, one of the following will occur:

If

Then

ADD COLLECT or INTERNATIONAL

Appropriate Additional Collections Data Mask is displayed.

REISSUE indicator field is selected on

the Basic Exchange Data Mask Tax amount entered is to collect an airport enger Facility Charge (XF),

Mask processing will begin building the Total Cost Summary Mask.

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing.

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If

Then

Error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Review

At this time, review all of the information presented here. Ensure participants have met all objectives for this section and all questions have been addressed before continuing.

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Domestic Additional Collection Introduce

Domestic Additional Collections Mask

Instructions

To demonstrate the Domestic Additional Collections Mask, follow these steps: 1. Display a enger name record (preferably a domestic itinerary). 2. Access Exchange Ticket Package W#EXCH#VCR. 3. Complete Flight Segment Mask. 4. Depress <Enter> key. 5. The Basic Exchange Data Mask will be displayed. 6. Complete the following data fields: •

EXCHANGE TKT/DOC

•

CK DG

•

COUPON DATA

•

DATE/PLACE OF ORIG ISSUE

•

ORIGINAL FORM OF PAYMENT

8. Select Domestic Additional Collection Mask by placing X in the data

field. The Domestic Additional Collection Mask is displayed when:

Explain

104

•

The ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask.

•

When the itinerary is wholly within the AAA country and multiple currencies are not involved.

The purpose of this mask is to allow the agent to input the base fare and taxes for the exchanged ticket. Sabre will add the fare and taxes for the new ticket.

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If a Virtual Coupon Record exists, Sabre will add the fare and taxes for both the exchanged ticket and the new ticket. Prior to displaying the Domestic Additional Collection Mask, the following will occur:

Point Out

•

The BASE FARE OF NEW TICKET, NEW TAX(ES) and TAX CODE(S) fields will be filled in the mask if a Phase IV record is present and the AAA currency is the same as the Phase IV. The base fare and up to 10 taxes will be moved from the Phase IV record to the mask. Any remaining taxes will be added together followed by an XT in the last tax box.

•

If any enger Facility Charge airport codes are present, they will be moved to the mask in the NEW PFC AIRPORT CODE fields.

•

The unused tax box fields will be suppressed.

•

The Phase IV record should contain the most current information.

•

If the enger name record itinerary is wholly within the AAA country, the AAA currency code will be moved to the Domestic Additional Collections Mask and be displayed.

Note and discuss the Domestic Additional Collections Mask. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/< > USD PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >

BASE FARE OF NEW TKT < TAXES AND CODES < >< < >< > < >< < >< > < >< XF - NEW PFC AIRPORT CODES<

> > > >

USD < < < ><

>< > < >< > < >< > < >< >< >

>< >< ><

> > >

< >X TO RETURN TO BASIC EXCHANGE SCREEN

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Discuss

Discuss the various components of the mask with participants. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C

As with most of the masks, the title of the mask and any instructions appear in the first one or two lines. If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR INTERNATIONAL ADDCOLLECT, he/she would place X in the date field. BASE VALUE OF EXCHANGED TICKET/S/<

> USD

The agent would place the base fare of the exchanged ticket(s) in this data field. Up to a maximum of eight characters is allowed. PD TAX AND CODES <

><

> <

><

> <

><

>

All previously paid taxes (up to eight characters) and the 2-letter tax code are placed in the data field. For example: <3.00><XA> XF - EXCHANGED TICKET PFC AIRPORT CODES<

><

><

><

>

If the exchanged ticket collected enger Facility Charges for any airport, the 3-letter airport code should be inserted into these data fields. BASE FARE OF NEW TKT <

> USD

Place the base fare of the new ticket in this data field. The field will accept up to eight characters. TAXES AND CODES

<

><

> <

><

> <

><

>

All applicable taxes and tax codes for the new ticket should be added here.

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XF - NEW PFC AIRPORT CODES<

><

><

><

>

Any new enger Facility Charge airports are input here. Use the 3letter airport code. < >X TO RETURN TO BASIC EXCHANGE SCREEN

To return to the Basic Exchange Screen, the agent would place an X in the data field. Explain

Once all input is complete, and upon <Enter>, one of the following will occur: •

The additional collection will be calculated. During this calculation, the Base Value of the exchanged ticket is subtracted from the Base Fare of the new ticket and the difference is moved to the Total Cost Summary Mask. Base Fare/New - Base Value/Exchange = Additional Collection (If the result is negative, the word “Negative” is displayed in a specific field on the Total Cost Summary Mask.)

•

The Paid Tax amounts are subtracted from their corresponding New Tax amounts by tax code. New Tax Amount - Paid Tax Amount = Additional Collection (Any tax with a positive value is reflected in the tax box fields on the Total Cost Summary Mask)

•

The Total Cost Summary Mask will be built and displayed on the screen. Base Fare Add Collect + Tax Add Collect = Total Add Collect

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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Introduce

Total Cost Summary Mask

Explain

The Total Cost Summary Mask is displayed when an additional collection is required in the exchange ticketing transaction. This mask cannot be updated by the agent. WW - TOTAL COST SUMMARY.

RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE

JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX

USD

120.00

TOTAL A/C AMT

USD

120.00 A

< >X TO RETURN TO BASIC EXCHANGE SCREEN

Point Out

The Total Cost Summary Mask will contain the following information: •

The enger’s Name, which is carried over from the Basic Exchange Data Mask

•

The currency code, which is based upon the AAA

•

The A/C Base Fare, which is the difference between the Base Fare of New Ticket and the Base Value of the Exchange Ticket.

If the difference is negative, the word NEGATIVE will display in the field after the A/C Base Fare amount.

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Introduce

Domestic Additional Collections

Explain

If data was entered on the Domestic Additional Collections Data Mask, the tax information will appear as follows: •

The first two New (unpaid) Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If only three New (unpaid) Taxes are present, the third New (unpaid) Tax Amount and Tax Code will be carried over and placed in the third tax box.

•

If more than three New (unpaid) Taxes were entered on the Domestic Additional Collections Data Mask, the remaining New (unpaid) Taxes will be added together and placed in the third tax box with an “XT” as the Tax Code. (Exception, the third tax box will show any Paid Tax Amount that has a positive value. In this case, the second tax box will contain the remaining New Taxes with an “XT” Tax Code, and the third tax box will be prefaced with “PD”, indicating that the taxes are paid.)

•

The Total A/C Amount is preceded by the AAA currency code and followed by an “A” for Additional Collection. If the Domestic Additional Collections Data Mask was used, the Total A/C Amount is calculated by adding the A/C Base Fare amount with the New (unpaid) Tax(es) and subtracting the Paid Tax(es).

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Introduce

International Additional Collections

Explain

If data was entered on the Multi-Currency/Intl Reissue Mask, the tax information will appear as follows:

Special Note

110

•

The first two Paid Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If no New (unpaid) Taxes are present, the third tax box will contain the third Paid Tax Amount and Tax Code.

•

Any tax box that does not contain paid taxes will contain new unpaid tax amounts and tax codes.

•

Any remaining New (unpaid) Taxes will be added together and placed in the third box with an XT as the Tax Code. (A PD will be displayed in front of each Paid Tax field.)

Upon reviewing the data in the Total Cost Summary Mask, the agent would depress <Enter> key and the Form of Payment Mask will be displayed if an additional collection is required.

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Introduce

Form of Payment Mask

Explain

The purpose of this mask is to allow the agent to input the add collect form of payment. In addition to the actual form of payment, there are data fields for expiration date and American Express extended payment plan if paying by credit card. The Form of Payment Mask is displayed when an additional collection is required on the ticket.

Point Out

Note the A/C Form of Payment Mask. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

Discuss

TTL A/C CASH AMT CHECK AMT

< < <

> > >

CC1 CC

AMT NBR

< <

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > >

CC2 CC INV GTR PTA

AMT < NBR < AMT < AMT < AMT <

< >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > > DOCUMENT NBR < > >

Discuss each of the components. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

The first two lines of the mask contain the title and instructions to either issue the ticket or exit the mask.

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TTL A/C

<

>

The TTL A/C amount will be carried over from the Total Cost Summary Mask. No agent input is allowed. CASH

AMT

<

>

Input the total amount of the additional collection for payment by cash. A maximum of eight characters is allowed. CHECK

AMT

<

>

If paying the additional collection by check, input the amount in this data field, allowing up to a maximum of eight characters. < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED

If paying the additional collection by credit card and an approval was already obtained, select this data field by placing an X in the brackets. CC1 AMT CC NBR

< <

>

CC EXP <

> >

AX EXTENDED PAY < >

When paying the additional collection by credit card, several data fields must be completed:

112

Data Field

Description

CC1 AMT

Amount to be charged to this credit card in numeric, up to a maximum of eight characters.

CC EXP

Expiration date of this credit card. This data field will allow up to four numeric DD MMM YY.

AX EXTENDED PAY

If using an American Express card for the add collect form of payment, the agent would complete this data field with an X.

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Data Field

Description

CC NBR

Input the credit card number here. Up to a maximum of 50 characters are allowed.

If using a second additional credit card to cover the additional collection, all of the data fields for CC2 would be completed as well as those data fields for CC1. INV

AMT <

> DOCUMENT NBR <

>

If using an Invoice for the additional collection, complete the AMT data field and the invoice document number. As many as ten characters are allowed in the document number field for invoice reference. GTR

AMT <

> DOCUMENT NBR <

>

If using a Government Transportation Request (GTR) for the additional collection, complete the AMT data field and the GTR number. As many as eight characters are allowed in each of the two data fields for GTR. PTA

AMT <

>

If paying by Prepaid Ticket, the agent would enter the PTA amount here. Up to a eight characters are allowed to define the amount. Special Note

The edits to ensure the amounts entered on the mask are equal to the Total Amount will not apply for prepaid tickets.

Apply

Have participants tab through the mask and update the various data fields. Advise participants that once they have input the data, depressing the <Enter> key will take them to the next mask in the process.

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Introduce

Credit Card Forms of Payment Processing

Explain

The Credit Card Forms of Payment processing will be as follows: •

The second credit card form of payment will be edited before the first credit card.

•

Sabre has the authority to retrieve one approval code per transaction in a single form of payment ticketing entry.

•

If multiple forms of payment exist in the ticketing entry, the credit card approval code must be received manually by typing in separate CK* entries.

•

Each time an approval code is retrieved in Sabre, the purchaser’s open-to-buy limit is decreased for that credit card. Although processing exists to retrieve one credit approval code for single forms of payment, Sabre will begin retrieving multiple approval codes for add collects in the Masks for Exchange Ticketing package.

The following describes how Sabre will retrieve credit approval codes. Point Out

Single Credit Card Form of Payment A single credit card form of payment will be processed as today with the following exceptions:

If

Then

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask will be displayed on the screen with the following message:

OBTAINED for the corresponding credit

card is selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

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NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.)

Credit Approval Code Mask will be displayed on the screen with the following message:

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If

Then

card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package and the amount for the credit card has increased

NEED APPROVAL CODE/FARE aaaaa USD -

CREDIT CARD APPROVAL PREVIOUSLY

Credit Link will be accessed to retrieve the approval code and store it in the record.

OBTAINED for the corresponding credit

xxxx

(aaaaa = the amount of the credit card that has not yet been approved.)

card is not selected and an approval has not already been retrieved for the credit card by the Masks for Exchange Ticketing package CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased

Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket (stock permitting).

Two Approval Codes If two approval codes have already been retrieved by the Masks for Exchange Ticketing package and the amount for the credit card increases, the Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO CREDIT - CALL DIRECT - xxxx Note

The last two credit approval codes will be stored in the record. The first approval code will be lost.

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Emphasize

116

Sabre does not have the authority from the credit card companies to return approval codes back to the card company to increase the purchaser’s open to buy limit when additional approvals are needed. Therefore, care will need to be taken to ensure agents do not access the Credit Link for more than what is needed for each credit card form of payment.

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Introduce

Manual Approval Code Mask

Explain

The Manual Approval Code Mask is displayed when:

Point Out

•

The credit package encounters a problem while obtaining an approval code for a credit card

•

When a credit card is being processed and the corresponding approval previously obtained field is selected

•

When the Telecheck DCIES option is being used. (The Telecheck DCIES option can only be used at locations in the United States, Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)

Manual Approval Code Mask is shown below: WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR. APPROVAL CODE <

>

CC AMT[

]

CK AMT[

]

CC1 CC NBR

[

]

MICR NBR<

CC EXP

[

]

>

ID - DRIVERS LICENSE DL ID - ARMED FORCES MI IF APPLICABLE - SECONDARY ID ID RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < > NEED APPROVAL CODE/FARE

Discuss

-1ST CC

Note and discuss the components of the mask. WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE. DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR

The mask type and any instructions are listed in the first two lines of the mask.

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APPROVAL CODE <

>

CC1

This data field allows the agent to input an approval code obtained manually, perhaps by calling the credit card company directly. CC1 indicates that CC1 was selected as the form of payment on the Form of Payment Mask. CC AMT[

]

CC NBR

[

]

CC EXP

[

The credit card amount, number and expiration date will be provided and carried over from the Form of Payment Mask if the CC1 form of payment was entered on the Form of Payment Mask. The CK data fields will be suppressed. If the CC2 form of payment was entered on the Form of Payment Mask, the CC2 Amount, Credit Card Number, and Expiration Date will be carried over from the Form of Payment Mask and displayed in the Approval Code Mask. “CC2” will be displayed next to the APPROVAL CODE FIELD. CK AMT[

]

MICR NBR <

>

If CHECK was selected on the Form of Payment Mask and the Telecheck package is being is used, the check amount will be carried over into this data field form the Form of Payment Mask. CK will be displayed next to the APPROVAL CODE data field and the credit card data fields will be suppressed. The MICR NBR can be edited up to a maximum of 25 characters. ID - DRIVERS LICENSE DL

<

> <

>

If requesting additional identification, such as a driver’s license, the agent would fill in the two data fields with the 2-letter state code and driver’s license number up to 23 characters.

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]

ID - ARMED FORCES

MI

<

>

If requesting military identification, the agent would enter the ID number up to nine characters. IF APPLICABLE - SECONDARY ID ID

< <

> >

Any secondary identification may be entered in each data field up to 25 characters, free text. RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >

If the agent wishes to change the form of payment, select this option by placing an X in the data field. Special Note

Once all editing is complete and upon <Enter>, one of the following will occur:

If

Then

Two credit cards were entered on the Form of Payment Mask, and CC2 has been processed

CC1 will then be processed.

A credit card and a check were entered on the Form of Payment Mask, and the credit card has been processed

Check will then be processed.

Information from the mask will be sent to the ticketing package for further editing. If an error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

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Apply

120

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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Introduce

Multiple Forms of Payment: Credit Card and Credit Card

Explain

A multiple form of payment containing two credit cards will access the credit link once for each card. The following will take place if two credit cards are selected:

If

Then

Credit card approval override for either credit card is selected and an approval has not already been retrieved for that card by the Exchange Ticketing Package

Credit Approval Code Mask will be displayed on the screen with the following message: NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Once the Approval Code is entered on the Credit Approval Code Mask, if credit card two (CC2) is being processed

Credit card one (CC1) will be checked for Credit Link processing.

CREDIT CARD APPROVAL PREVIOUSLY

Second credit card information will be sent to the Credit Link for approval.

OBTAINED for the second credit card

(CC2) is not selected and an approval code has not been retrieved for that card by the Exchange Ticketing package Credit approval code is received

Approval code will be stored in the record.

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask is displayed with the following error message:

OBTAINED for credit card one is selected

NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for credit card one is not

Credit card one will be sent to the Credit Link for approval

selected If a credit approval code is received

Approval code will be stored in the record.

CREDIT CARD APPROVAL PREVIOUSLY

Difference will be sent to the Credit Link to

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If

Then

OBTAINED for the corresponding credit

retrieve a second approval code. Both approval codes will be stored in the record and printed on the ticket. (stock permitting)

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Approval code has already been retrieved for the corresponding credit card

Credit Approval Code Mask will be displayed on the screen with the following message: UNABLE TO CREDIT - CALL DIRECT - xxxx

Point Out

The new approval code will overlay the original code for the corresponding card in the record. The original approval code will be lost. Once the APPROVAL CODE is entered on the Credit Approval Code Mask, if credit card two is being processed, credit card one will be checked for Credit Link processing.

Special Note

The Exchange Ticket Mask procedure permits use of the following multiple forms of payment: •

Cash

•

Check

•

Credit Cards

•

Government Travel Request (GTR)

•

Prepaid Ticket (PTA)

Invoice is not a valid option for multiple forms of payment.

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Introduce

Credit Card and Check

Explain

When a multiple form of payment containing one credit card and a check form of payment is entered the following will occur:

If

Then

CREDIT CARD APPROVAL PREVIOUSLY

Credit Approval Code Mask will be displayed on the screen with the following message:

OBTAINED for the corresponding credit

card is selected and an approval has not already been retrieved for that card by the Masks for Exchange Ticketing package Once the Approval code is entered on The Credit Approval Code Mask and if using Telecheck (DCIES) option

NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Credit Approval Code Mask will be prepared for Telecheck processing and displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased Once the Approval Code is entered on the Credit Approval Code Mask and if using the Telecheck (DCIES) option

Credit Approval Code Mask will be displayed on the screen with the following message: NEED APPROVAL CODE/FARE aaaaa USD xxxx

(aaaaa = the amount of the credit card that has not yet been approved.) Credit Approval Code Mask will be prepared for Telecheck processing and displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

Credit card information will be sent to the Credit Link for approval.

card is not selected and an approval code has not been retrieved for that card by the Masks for Exchange Ticketing package Credit approval code is received

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Approval code will be stored in the record.

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If

Then

Telecheck option is being used

Credit Approval Code Mask is displayed with the following error message: NEED MICR NBR OR APPROVAL CODE - xxxx

CREDIT CARD APPROVAL PREVIOUSLY OBTAINED for the corresponding credit

card is not selected, only one approval code has been retrieved for the credit card by the Masks for Exchange Ticketing package, and the amount for the credit card has increased

Difference will be sent to the Credit Link to retrieve a second approval code. Both approval codes will be stored in the record. If the Telecheck option is being used, the Credit Approval Code Mask will be prepared for display. If an approval code has already been retrieved, the approval code will be moved to the Credit Approval Code Mask. The mask will be displayed with the following message: NEED MICR NBR OR APPROVAL CODE - xxxx

Approval codes have already been retrieved by the Masks for Exchange Ticketing package for the credit card and the amount for the credit card increases

Credit Approval Code Mask will be displayed on the screen with the following message:

Telecheck processing will be accessed, for carriers using DCIES, when the form of payment is a check and the is located in the U.S., Canada, Puerto Rico, U.S. Virgin Islands, or the Pacific Islands. If an approval code has already been retrieved

Approval code will be displayed on the Credit Approval Code Mask.

Point Out

124

UNABLE TO CREDIT - CALL DIRECT - xxxx

The last two credit approval codes will be stored in the record. The first approval code will be lost.

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Special Note

Once the Approval Code is entered on the Credit Approval Code Mask and if the Telecheck option is being used, the Credit Approval Code Mask will be prepared for Telecheck processing. If an approval code has already been retrieved for the check, the approval code will be displayed in the Credit Approval Code Mask. The mask will be displayed with the following message: NEED MICR NBR OR APPROVAL CODE - xxxx

Point Out

Once all editing is complete, the following will occur:

If

Then

Manual approval code is needed for check or credit card forms of payment

Credit Approval Code Mask will be displayed on the screen with the appropriate message.

Once all edits are complete, the new input message is built. The entry will be sent to the mainline ticketing package where additional edits will be performed. If an error occurs

Processing will return to the first mask with the appropriate error response.

All data is valid

Processing will continue through ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Note

A multiple form of payment containing a credit card and either cash, GTR, or PTA, will be processed as today. The cash, GTR, and PTA forms of payment will be edited before the credit card.

Emphasize

Multiple forms of payment are permitted using all print routines except Gulf Air. The Gulf Air ticket print routine, using the Exchange Ticket Mask procedure, is restricted to a single form of payment.

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Practice

Additional Collection The following steps are examples of an Additional Collection transaction (domestic). Discuss with participants and address any questions. 9. Display a completed enger name record. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA 2 CO1604Y 22MAR F SEAIAH TKT/TIME LIMIT 1.TPHONES 1. PWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 E«OK 1505 SSXJIK

HK1 HK1

940A 1215P 625A 1229P

10. Access the Flight Segment Mask.

W#EXCH

<Enter>

WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > <15JUN> < IAH CO 1887Y 18MAR < > < > < > < SEA CO 1604Y 22MAR < > < > < > < IAH

> > >

For this example, the same FARE BASIS code (Y8) and NOT VALID AFTER date (15JUN) apply to *ALL* flights, and have been input in the *ALL* FLTS data fields.

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11. Depress the <Enter> key.

This will display the Basic Exchange Data Mask. WW - PSGR

JONES/A

TO EXIT - RESET AND CLEAR.

EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT <88812345123453> <12MAR96HOU> < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE < >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS ENTER X < > ISSUE ELECTRONIC TICKET < > FOR OTHER TKTG INSTRUCTIONS SCREEN <X> IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

Note that the PSGR NAME was moved over directly from the enger name record. The agent input the EXCHANGE TKT/DOC NBR and CK DG (88812345123453) and completed the COUPON DATA (A for all coupons to be exchanged). DATE/PLACE ORIG ISSUE (12MAR96HOU) was input.

The agent input the FORM OF PAYMENT (CK).

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12. Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED by

placing X in the data field. This will display the Domestic Additional Collections Mask. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/<1098.00 > USD PD TAX AND CODES < >< > < >< > < < >< > < >< > < >< > < < >< > < >< > < >< > < XF - EXCHANGED TICKET PFC AIRPORT CODES<SEA>< BASE FARE OF NEW TKT <1218.00 > USD TAXES AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC AIRPORT CODES< >< >< ><

>< < < < >

EXCHANGE

>< >< ><

><

> > > >

>< >< ><

> > >

< >X TO RETURN TO BASIC EXCHANGE SCREEN

Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET (1098.00). The EXCHANGED TICKET PFC AIRPORT CODE was input (SEA). The final data field completed is the BASE FARE OF NEW TKT (1218.00). 13. The agent would <Enter> once all of the appropriate data has been

input and verified.

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The Total Cost Summary Mask will be displayed. WW - TOTAL COST SUMMARY. RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE. JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX

USD

120.00

TOTAL A/C AMT

USD

120.00 A

< >X TO RETURN TO BASIC EXCHANGE SCREEN

, no entries can be made in the Total Cost Summary Mask except to return to the previous screen. 14. Once completed, the agent would <Enter> to proceed to the Form of

Payment Mask. WW - A/C FORM OF PAYMENT. BOX DEPRESS ENTER TO ISSUE TKT.

ENTER AMOUNT IN ASSOCIATED FOP TO EXIT - RESET AND CLEAR.

TTL A/C 120.00 USD CASH AMT < > CHECK AMT <120.00 >

CC1 AMT < CC NBR <

CC2 CC NBR INV GTR PTA

AMT < < AMT < AMT < AMT <

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > < >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > DOCUMENT NBR < >

> >

The TTL A/C of $120.00 will be paid for by check as indicated in the CHECK AMT data field.

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15. If all of the data is correct, the agent would <Enter> at which time the

Ticketing Entry Response Mask will be displayed. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 24 0070 2803 2

No entries are allowed in this mask. Special Note

If additional reissues are required, follow the directions by placing an X in the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK. If no further reissues are needed:

Point Out

•

Depress the RESET key

•

CLEAR the screen

•

End Transaction

The following is an example of the enger name record once ticketed. Note the TKT/TIME LIMIT field. 1.1JONES/A 1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P 2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P TKT/TIME LIMIT 1.T-12MAR-HDQ4REH TK 2400702803 JONES/A HDQ4REH 1521/12MAR PHONES 1.HDQPWCT RECEIVED FROM - RG HDQ.HDQ4REH 1505/12MAR96 SSXJIK H

Apply

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Have the participants make the necessary entries to complete a reissue transaction involving an additional collection using enger name records that have been previously created and ticketed or create and ticket

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new enger name records. Address any questions or concerns they may have.

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Additional Reissues Introduce

Additional Reissues/Options Mask

Explain

The Additional Reissues/Options Mask will allow the to reissue additional tickets before ending the enger name record. The Additional Reissues/Options Mask is displayed after the exchange ticket document has been printed and the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK is selected by placing an X in the data field and depressing the <Enter> key. The Ticketing Entry Response Mask is shown below: WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 1221.00/ 24 0070 2803 2

Once the <Enter> key is depressed, the Additional Reissues/Options Mask will be displayed. Point Out

Note and discuss the mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< > < > < > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >

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Discuss

Discuss the various components of the mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

As with the other masks, the mask title and instructions appear in the first two lines of the mask. NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION

Option number 1 allows the agent to void and reissue the ticket because the printer was either turned off, jammed, etc. To select this option, the agent would input the number 1 in the NBR SELECTION data field. This option is not available to host customers who are currently using prenumbered ticket stock. 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

Option number 2 allows the agent to void the ticket and return to the first screen in the event an error was made. Enter 2 in the NBR SELECTION data field if this is your choice. This option is not available to customers using pre-numbered ticket stock. 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING ENTER NAME SELECT ENTRY - < >

Option number 3 allows the agent to return to the first screen to complete additional ticketing transaction. In addition to selecting number 3, the agent would also enter the name selection number to which this exchange applies. If option 3 is selected, the name number is required. 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE

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Option number 4 allows the agent to access the Miscellaneous Sales and Service Mask to collect an istrative service charge, penalty or lost ticket application fee. For TREX s option number 4 will appear as 4. ACCESS MISC2 TO COLLECT CHANGE FEE. When option number 4 is selected on the Additional Reissues/Option Mask, Sabre will automatically display the Change Fee mask with the applicable data auto-populated. 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

Option number 5 allows the agent to access the Refund Mask to issue a refund or residual voucher. EXCHANGE TKT/DOC NBR 1<

CK DG ><

COUPON DATA

DATE/PLACE ORIG ISSUE > < > <

ORIGINAL FORM OF PAYMENT >

Once the appropriate option was selected (1, 2 or 3), the agent would fill in the above exchange ticket data. IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <

> >

This data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information.) Explain

Once a selection has been made and the remaining data input, the agent would <Enter> and one of the following will occur:

If

Then

Menu Selection 1 is selected and upon <Enter>

System will generate the data from the masks to the ticketing package and:

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•

Automatically generate a WV entry to void the previously generated ticket number

•

Reissue the document

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If

Then

The Additional Reissues/Options Mask will be also be redisplayed.

Menu Selection 2 is selected and upon <Enter>

Menu Selection 3 is selected and upon <Enter>

•

First mask will retain all of the previously entered data.

•

Data previously entered on the Form of Payment and Manual Approval Code masks will be deleted.

•

Automatically generate a WV entry to void the previously generated ticket number.

•

First mask (Flight Segment or Basic Exchange Data) will be displayed.

•

Flight Segment Mask will be displayed with the corresponding enger name that was entered in the NAME SELECTION field.

•

Previously entered data on the Basic Exchange Data, Additional Exchange Data, Form of Payment, and Manual Approval Code masks will be deleted.

Menu Selection 3 is selected and the exchange ticket information is entered on this mask

Flight Segment Mask will be displayed with the corresponding enger name that was entered in the NAME SELECTION field. All data previously entered on previous masks will then be retained, except on the Manual Approval Code Mask.

Menu Selection 4 is selected and upon <Enter>

•

MISC - Services mask will be displayed.

•

Ticket number field is automatically updated.

Menu Selection 5 is selected and upon <Enter>

•

Refund mask will be displayed.

•

enger’s name is automatically updated.

Special Note

All data entered on the Additional Reissues/Options Mask (except the Number Selections) will be carried over to the Basic Exchange Data Mask and moved to their respective fields. If the second exchange ticket data is entered, the CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOCS indicator will be selected on the Basic

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Exchange Data Mask and the data will be moved to their respective fields on the Additional Exchange Data Mask. The Form of Payment Mask will be displayed when the form of payment will need to be verified again. (Credit Card form of payments will need new authorization codes.) This will also give the an opportunity to return to the Basic Exchange Mask to change fields if necessary. Apply

136

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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International Additional Collection Introduce

Multi Currency/International Reissue Mask

Explain

The Multi-Currency/International Reissue Mask is displayed when: •

The ADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask, or

•

When the itinerary is not wholly within the AAA country, or

•

When an EQUIVALENT FARE PAID CURRENCY CODE is entered on either the Basic Exchange Data Mask or on the Other Ticketing Instructions Mask in the CURRENCY CODE OVERRIDE field.

The Sabre response will be similar to the one shown below: WW - MULTI CURRENCY/INTERNATIONAL REISSUE BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< > BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT ADD COLLECT CURRENCY OF PAYMENT < > A/C TAX AND CODE < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK

Point Out

Discuss each of the components of the mask. WW - MULTI CURRENCY/INTERNATIONAL REISSUE

The first line of the mask displays the title.

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BASE VALUE OF EXCHANGED TICKET/S/<

><

>CURRENCY CODE

The agent would complete the data fields with the base fare of the exchanged ticket and 3-letter currency code. EQUIV. FARE PAID CURRENCY CODES<

><

>IF APPLICABLE

If the ticket was issued in another currency, the agent would input the equivalent amount paid currency codes. PD TAX AND CODES <

><

> <

><

> <

><

>

Any previously paid taxes and their respective tax codes would be input in these data fields. The paid tax amount allows up to seven characters, while the paid tax code allows up to 3 characters. XF - EXCHANGED PFC CHARGE AIRPORT CODES<

><

><

><

>

The city codes for any previously collected enger Facility Charges would be entered at this time. BASE FARE OF NEW TKT <

>IN CURRENCY OF EXCHANGED TKT

The base fare of the new ticket would be input, in the currency of the exchanged ticket. Up to eight characters are allowed. ADD COLLECT CURRENCY OF PAYMENT <

>

The 3-letter currency code for the add collect should be entered in this data field. A/C TAX AND CODE <

><

> <

><

> <

><

>

Add the add collect taxes and respective 2-letter codes here.

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XF - NEW PFC CHARGE AIRPORT CODES<

><

><

><

>

If any new enger Facility Charges are required, enter the 3-letter airport code in each of the data fields as necessary. < >X TO RETURN TO BASIC EXCHANGE DATA MASK

The agent may return to the Basic Exchange Data Mask by placing an X in the date field. Special Note

Prior to displaying the Multi-Currency/International Reissue Mask, the following will occur:

If

Then

EXCHANGE TKT EQUIVALENT FARE PAID

EXCHANGE TKT EQUIVALENT FARE PAID

CURRENCY CODE(S) was entered on the

CURRENCY CODE(S) will be carried over and

Basic Exchange Data Mask

displayed on the Multi-Currency/International Reissue Mask.

Phase IV record is present and the itinerary is international (defined as one flight segment outside the AAA country)

BASE FARE OF NEW TICKET will be filled in

Point Out

the mask.

Once all editing is complete and upon <Enter>, the following will occur: •

The International Additional Collection will be calculated.

•

The International Base Value of the Exchanged Ticket will be subtracted from the Base Fare of the New Ticket.

•

The difference will be shown as the A/C Base Fare on the Total Cost Summary Mask. If the result is negative, it will be reflected on the Total Cost Summary Mask. The base fare will appear as 0 and to the right of the amount, the following message will be displayed:

[POSSIBLE REFUND]

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•

Special Note

Each of the New A/C Taxes will be reflected on the Total Cost Summary Mask; either with their individual tax code or as a summation with an XT tax code.

The International Fare Calculation Mask will be displayed, if a Phase IV record is not present. If a Phase IV record is present, the Total Cost Summary Mask will be displayed.

Apply

140

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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Introduce

International Fare Calculation Mask

Explain

The International Fare Calculation Mask allows the agent to input the fare calculation information that will print out on the ticket. Five fare calculation lines will be displayed for Automated Ticket and Boarding ticket stock. If carbonized or transitional ticket stock, the fifth line will be suppressed. The International Fare Calculation Mask will be displayed if a Phase IV ticket record is not present for an international add collect. The Sabre response will be similar to the one shown below: WW - INTERNATIONAL FARE CALC.

TO EXIT - RESET AND CLEAR.

ENTER THE NEW FARE CALCULATION INFORMATION BELOW < < < < <

> > > > >

< >X TO RETURN TO PREVIOUS MASK

Point Out

The International Fare Calculation Mask will have the following fields which require editing: WW - INTERNATIONAL FARE CALC.

TO EXIT - RESET AND CLEAR.

Mask title and instructions to exit the mask. (No edit required.) ENTER THE NEW FARE CALCULATION INFORMATION BELOW <

>

The agent would enter the fare calculation information in a format similar to that of a Phase IV record, using cities, airline, designator for one way

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and fare data. Up to 51 characters are allowed for each line of fare calculation. The fare calculation is required for international itineraries. Apply

Have participants practice international reissues. Monitor for accuracy. Ensure all participants are able to meet all objectives to this point. Address any questions or concerns.

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Involuntary Reroute Introduce

Involuntary Reroute Mask

Demonstrate

W#EXCH#INVOL

Explain

The purpose of this mask is to allow the agent to issue an exchange document for an involuntary rerouting.

<Enter>

The Involuntary Reroute Mask is displayed after the Flight Segment Mask when a INVOL secondary action code is used in the exchange mask entry. The response will be a Flight Segment Mask. WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > DFW AA 203Y 02MAY < > < > < > < > SFO AA 1998Y 04MAY < > < > < > < > DFW

The agent would fill in the data fields with the appropriate data for *ALL* FLTS or each individual flight. Upon <Enter>, the Involuntary Reroute Mask will appear.

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Point Out

Note and discuss the Involuntary Reroute Mask. WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR. JONES/A FROM AIRLINE< > FLT NBR< > REASON< > EXCHANGE CK COUPON DATE/PLACE ORIGINAL TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT < > < > < > < > < >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< > EQUIV AMOUNT PAID CURRENCY CODE< > AMT< > TAX< >< >/< >< >/< >< > C/< > < > < > *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > ORIGIN/DESTINATION < >/< > WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.

Discuss

Discuss each component of the mask. WW - INVOLUNTARY REROUTE

TO EXIT - RESET AND CLEAR.

The first line contains the name of the mask and instructions to exit. JONES/A

The name of the enger is copied from the enger name record. FROM AIRLINE<

> FLT NBR<

> REASON<

>

The FROM AIRLINE, FLT NBR and REASON for the reroute are required. The REASON data field may be free text up to a maximum of 30 characters (all except #). EXCHANGE TICKET NBR <

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CK DG >

COUPON DATA < >

DATE/PLACE ORIG ISSUE < >

ORIGINAL FORM OF PAYMENT <

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>

The EXCHANGE TICKET NBR is also required and will up to a maximum of 14 characters, inclusive of the check digit. The COUPON DATA field is also required and should reflect the exchange coupons in either numeric form or A for all coupons. The DATE/PLACE ORIG ISSUE is required. The ORIGINAL FORM OF PAYMENT is also required and will up to 18 characters. <

>EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE

This data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket package, the system searches the database for ticket number. (Refer to the Lost and Stolen Ticket module for more information) ORIGINAL TKT INFO - BASE FARE CURRENCY CODE<

> AMT<

>

The BASE FARE CURRENCY CODE and AMT are required. The currency code will three characters while the AMT data field allows eight characters. EQUIV AMOUNT PAID CURRENCY CODE<

> AMT<

>

Both of these data fields are optional. The CURRENCY CODE will allow three characters. The AMT data field allows up to seven characters. TAX<

><

>/<

><

>/<

><

>

At least one TAX amount field must be entered even if zero. If EQUIV AMOUNT PAID is completed, the TAX amount must be entered in the same decimal format of the EQUIV AMOUNT PAID.

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C/< < < <

> > > >

Enter the fare and tax information for the exchange ticket, including the fare calculation. At least one of the fare calculation lines must have a character. *IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< ORIGIN/DESTINATION < >/<

> > >

The INTL SALES field is required when the ticket being exchanged contains an itinerary with an international flight segment. The ORIGIN/DESTINATION fields are optional, unless the selected flight segment(s) from the enger name record is international and the is using 24 ticket stock. Point Out

After all information on the Involuntary Reroute Mask has been edited, depress the <Enter> key. The information will be sent to the ticketing package for further editing. If an error occurs, the Involuntary Reroute Mask will be redisplayed with the appropriate error message shown. If all data is valid, processing will continue through pricing/ticketing. The word INVOL to appear in the fare basis area, and print INVOL REROUTE in the endorsements box on the ticket.

Special Note

146

If the involuntary reroute is on another airline and the original ticket is a Virtual Coupon Record, the Virtual Coupon Record must be printed to paper. After the Virtual Coupon Record is printed to paper, the involuntary exchange transaction can be completed.

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International Involuntary Reroutes will be the same as Domestic, except:

Apply

•

International itineraries rerouted will require that the original fare basis code be entered in the Fare Basis Box on the ticket.

•

Also, the base fare, equivalent fare paid currency codes and taxes will be placed in the appropriate boxes on the ticket, but the Total Box will contain NO ADC.

Have the class make the necessary entries to complete an involuntary reroute transaction using a previously created and ticketed enger name record. Address any questions or concerns.

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Introduce

Exchange Mask and Phase IV Ticket Record

Demonstrate

W#EXCH#T

<Enter>

W#

Primary action code for all Ticketing entries

EXCH

Secondary action code for Exchange Ticket Mask

#

Separator

T

Indicator for Phase IV Ticket Record

Explain

The purpose of this entry is to allow use of the exchange ticket mask when a Phase IV record is present in the enger name record.

Note

Name select can also be used. For example: W#EXCH#T2N3.2

<Enter>

W#

Primary action code for all Ticketing entries

EXCH

Secondary action code for Exchange Ticket Mask

#

Separator

T

Indicator for Phase IV Ticket Record

2

Ticket Record Number

#

Separator

N3.2

Name number

When using the exchange mask in conjunction with a Phase IV, a currency code is required in the Phase IV. Apply

148

Solicit questions and discuss.

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Review

At this time, review the module. Have participants practice each of the exchange ticket transactions: •

Domestic Even Exchange

•

International Even Exchange

•

Domestic Additional Collection

•

International Additional Collection

•

Multi-Currency Exchange

•

Multiple Form of Payment: Credit card and credit card

•

Multiple Form of Payment: Credit card and check

•

Multiple Form of Payment: Check and cash

•

Additional Reissues

•

Involuntary Reroute

Monitor for accuracy. Ensure all objectives have been met before completing the module.

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Lost and Stolen Ticket Processing (This section is only applicable for those airlines utilizing the Lost and Stolen Ticket Package) Introduce

Lost and Stolen Ticket Processing

Explain

When a customer advises they have lost their ticket or have had their ticket stolen and are now requesting a replacement ticket, there are several items that need to be verified in order to complete the ticket Exchange Transaction. The two factors that the agent must before processing begins are: •

There must be an active enger name record containing the original ticket number.

•

The original fare allows for an exchange transaction (including any additional collection necessary).

The exchange mask is accessed like any other exchange transaction. For example: W#EXCH The only difference is on the Basic Exchange Data mask. On this mask the original ticket number is entered preceded by a T . This allows the number to be added without the required check digit and stock control number. For example: EXCHANGE CK TKT/DOC NBR DG

COUPON DATA

DATE/PLACE ORIG ISSUE

ORIGINAL FORM OF PAYMENT

The use of a T in the ticket number field requires data in the endorsement field. For example: ENDORSEMENTS

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PSGR TYPE <

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>

Once all the masks are completed, Sabre issues the replacement ticket, updates the Automated Ticket Agent Checkout function detail (if applicable), and adds the original and replacement ticket to the temporary lost or stolen tickets database. Following the ticket issuance, the option is available to access the MISC2 mask to collect the applicable LTA charge. Note

At the time Sabre issues the replacement ticket, both the original (reported lost or stolen) ticket and the replacement ticket are stored in the temporary database. Nightly File Maintenance sends the data to Commercial (offline enger Revenue ing System (PRAS)). Both ticket numbers will remain available for voiding for a period of up to 48 hours to accommodate time changes and agents sined into the Automated Ticket Agent Checkout function as a double date. This is necessary so that the agent may void the exchange transaction or reissue a subsequent ticket using the correct lost ticket number. The void entry removes the original ticket number and its replacement ticket number from the newly created temporary database. Original and replacement ticket numbers are stored in the temporary database for a period of 30 days. Voided tickets are not stored. For past date inquiries the airline would have to subscribe to Commercial Offline files such as the Transaction Control Number, Automated Ticket Agent Checkout, or Virtual Coupon Record datafiles. These files can be searched for ticket numbers and will only give information on the routing, fare paid, and each coupon issued for that ticket number. Details on how to complete this type of inquiry is not covered during this course. This is only for informational purposes and is not a function that a ticketing agent would perform.

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Exchange for Electronic Ticket The Exchange Ticket Mask Package consists of a series of thirteen masks, each displayed according the type of exchange ticketing transaction taking place. •

Flight Segment Mask

•

Flight Segment Overflow Mask

•

Basic Exchange Data Mask

•

Additional Exchange Data Mask

•

Other Ticketing Instructions Mask

•

Domestic Additional Collection Mask

•

Multi Currency/International Reissue

•

International Fare Calculation Mask

•

Total Cost Summary Mask

•

Form of Payment Mask

•

Manual Approval Code Mask

•

Ticketing Entry Response

•

Additional Reissues/Options Mask

•

Involuntary Reroute Mask

If completing an even exchange ticket, only the following masks will be displayed and utilized:

152

•

Flight Segment Mask

•

Basic Exchange Data Mask

•

Ticketing Entry Response Mask

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Note

Before the Exchange Ticket Mask function may be used, all changes must occur and an end transaction must have taken place. Essentially the agent would make the changes, end the enger Name Record (PNR) and redisplay it to use the Exchange Ticket Mask function.

Instructor

Have participants create a single round trip domestic enger name record, issue an electronic ticket, and end transaction. Distribute the tickets. Have participants change the itinerary slightly to reflect an even exchange. Participants may use the ticket number from the original ticket. Have participants display the enger name record and then display the VCR (this is required for the VCR exchange mask).

Note

In order to move through the mask, the key is used. Once all of the data is completed and the believes the information to be correct, the would depress the <Enter> key to continue to the next appropriate mask. If an error occurs in the mask at <Enter>, an error message is displayed at the bottom of the mask and the cursor appears at the upper left-hand corner of the mask. The would to the data field in error and type the new or correct information, then <Enter>.

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Even Exchange for Electronic Ticket

Introduce

Flight Segment Mask

Demonstrate

W#EXCH#VCR

Explain

<Enter>

W#

Primary action code

EXCH

Indicator for Exchange Ticket Mask

#VCR

Indicator for Electronic Ticket

The purpose of this entry is to access the first mask in the Exchange Ticket Mask Package, the Flight Segment Mask

The response is similar to the following example: WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW *ALL* FLTS < > < > < > < > BOS JI 217Y 22MAR < > < > < > < > RDU

The Flight Segment Mask will take the following information from the enger name record and carry it over into the mask:

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•

Origin and Destination city

•

Carrier code and flight number (up to 11 segments)

•

Class of service

•

Departure date

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If the itinerary exceeds 11 flight segments, the Flight Segment Overflow Mask will be displayed. This will be covered later in this section. Point out

The components of the mask are: WW - FLIGHT SEGMENTS. X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

The first line(s) of each mask display the mask title and give a set of instructions to exit or continue. If the <Enter> key is depressed the system will take the to the next mask. If the follows the instructions to Ignore or Exit the mask, the system will ignore the mask transaction and the enger name record. It will then be necessary to redisplay the enger name record and access the Exchange Ticket Mask package again.

*ALL* FLTS

FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < > < > < >

If all flights in the itinerary have the same fare basis/ticket designator, specific validity dates and baggage allowance, this would be the portion of the mask to enter this information. Field

Description

FARE BASIS/TKT DESIGNATOR

Optional field and used only if applicable

NOT VALID BEFORE

Optional field and used only if applicable to the fare basis being used, however must be added as follow: DMMM or DDMMM

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8MAY or 08MAY NOT VALID AFTER

Optional field and used only if applicable to the fare basis being used. Entered in the same manner as the NOT VALID BEFORE field.

BAG

Optional field and not required but based on local policies and procedures. May be entered in one of three ways:

BOS JI RDU

217Y 22MAR <

•

Kilograms

60K

•

Pounds

04L

•

Pieces

03P

> <

> <

> <

>

If each flight has a different fare basis/ticket designator, specific validity dates, and baggage allowance, this portion of the mask must be completed for each flight. If it is an international itinerary, the inclusion of the indicators will immediately precede the city. is the indicator for stopover and <X> is the indicator for connection. The system automatically defaults to for stopover. Here is an example of an itinerary portion of the mask for a flight with a connection. BOS XX <0> LON XX

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2017Y 22MAR < 689 Y 22MAR <

> < > <

> < > <

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> >

Instructor

Have participants practice tabbing through the mask and completing the data fields for all flights of a multiple segment itinerary and then the data fields for a single flight itinerary. Ensure agents are able to access the Exchange Ticket Mask package and complete the data fields before continuing to the next section. Have participants ignore all data and the enger name record at this time.

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Redisplay Mask

Introduce

If the screen is cleared in error, there is an entry to redisplay the last mask in the working area.

Instructor

To demonstrate the next entry have the participants:

Demonstrate

Explain

•

Display a enger name record

•

Make the entry W#EXCH#VCR

•

Follow the instructions to exit the mask

*WW

<Enter>

*

Indicator for Display

WW

Action code for Ticket Mask

The purpose of this entry is to redisplay the last mask that was in the working area in the event the mask was cleared from the screen in error. The response is the display of the last mask that was in the ’s working area.

Note

158

The may exit the Exchange Ticket Mask package at any time with the following entries: •

Reset (Esc)

•

Clear (Ctrl Backspace)

•

IR

Module: Exchange Ticket Mask

<Enter>

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Editing the Flight Segment Mask

All of the fields in the Flight Segment Mask can be edited with the exception of the MOVE DOWN field. Each field has been programmed to accept a specific amount of characters. Below is a table with the fields and the maximum number of characters allowed:

Instructor

Field

Maximum number of characters

Move Down

1 – alpha character

Fare Basis/Ticket Designator

15 – alpha numeric character

Not Valid Before

5 – alpha numeric character

Not Valid After

5 – alpha numeric character

Baggage Allowance

4 – alpha numeric character

X/O Indicator

1 – alpha character

Have participants practice by putting in incorrect information and then correcting the information. Or practice a few exercises of not filling in all of the required fields and observing the error responses after the has depressed <Enter>.

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Flight Segment Overflow Mask

The Flight Segment Overflow Mask is Displayed after the initial Flight Segment Mask and when there are more than 11 flight segments in the enger name record. Once the completes the data fields of the Flight Segment Mask for the first 11 segments, they would place an <X> in the MOVE DOWN data field at the top of the mask and depress <Enter>. WW - FLIGHT SEGMENTS. < > X TO MOVE DOWN

TO EXIT - RESET, CLEAR, AND ENTER IR. TO CONTINUE - DEPRESS ENTER KEY

The Flight Segment Overflow Mask with the remaining flight segments is then displayed. A maximum of 24 flight segments total segments can be displayed. The response is similar to the following example: WW

< > X TO MOVE UP

X/O FBU SK 511C 31MAR LHR BA 285F 31MAR SFO UA 7131Y 31MAR SMF

FILL-IN OR ENTER TO CONTINUE. FARE BASIS/ NOT VALID BAG TKT DESIGNATOR BEFORE AFTER ALLOW < > < >< > < > < > < >< > < > < > < >< > < >

As you will notice, the Flight Segment Overflow Mask is very similar to the Flight Segment Mask as previously demonstrated, however it includes all of the remaining flights if there are more than 11 segments. All of the data fields and character requirements are the same as well with the exception of the MOVE UP data field. This field allows the to return to the Flight Segment Mask if necessary. If there are international flights, the designator X/O will be shown preceding the city to indicate a connection or stopover. When the if finished with the Flight Segment Overflow mask and depresses the <Enter>key, the system will proceed to the next mask in the process, the Basic Exchange Data Mask.

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Basic Exchange Data Mask

The Basic Exchange Data mask is the third mask in a series of mask. Instructor

To ensure that all participants are viewing the same mask, have the participants complete the following: •

Display the enger name record (with less than 122 segments)

•

Access Exchange Ticket Package (W#EXCH#VCR)

•

Complete the Flight Segment Mask

•

Depress <Enter>

Participants should now be in the Basic Exchange Data Mask. Explain

The purpose of the Basic Exchange Data mask is to allow the to input all of the exchange ticket data for the purpose of issuing an exchange ticket. The response is similar to the following example. As you can see the highlighted text is the enger information that is carried over from VCR displayed in the work area. WW - PSGR

SMITH/MICHAEL

EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12

TO EXIT - RESET AND CLEAR. DATE/PLACE ORIG ISSUE > 14MAR02BOS

ORIGINAL FORM OF PAYMENT CASH

+++++++--- FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< > ENDORSEMENTS < > PSGR TYPE < > EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< > IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >

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Point Out

Let’s look at the different components of the mask> WW - PSGR

SMITH/MICHAEL

TO EXIT - RESET AND CLEAR.

The enger’s name and the instructions for the mask are displayed on the first line of the mask EXCHANGE COUPON TKT/DOC NBR DATA 8782101699696 <12

DATE/PLACE ORIG ISSUE > 14MAR02BOS

ORIGINAL FORM OF PAYMENT CASH

Here is a breakdown and description of each column heading: Column Heading

Description

EXCHANGE TKT/DOC NBR

This would be the area that the original ticket number is displayed and does include the check digit.

COUPON DATA

Used for the coupon numbers

DATE/PLACE ORIG ISSUE

Would include the original date of issue and the station the ticket was issued at.

ORIGINAL FORM OF PAYMENT

Shows the original form of payment as taken from the enger name record. Will accept up to 18 characters.

< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS

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If a certificate and/or additional exchange ticket number is required, the would place an <X> in the data field.

ENTER X < > FOR OTHER TKTG INSTRUCTIONS SCREEN < > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED < > IF A REFUND WILL BE PROCESSED

The would select the appropriate option by placing an <X> in the applicable data field and depress <Enter>. IF

THEN

OTHER TICKETING INSTRUCTIONS

Other Ticketing Instruction Mask is displayed

indicator is selected ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is

Additional Exchange Data Mask is displayed

selected A REFUND WILL BE PROCESSED

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing

An error occurs

Processing will return to the first mask with the appropriate error response displayed

All data is valid

The system checks the fare rules and issues the ticket according to the data input. After the ticket has been issued, the ticketing entry response mask is displayed followed by the ticketing response.

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NEW TKT INFO *IF APPLICABLE*

ISI- SITI,SOTO,SITO,SOTI<

>

The International Sales Indicator (ISI) is required for all enger name records containing international itineraries. The data field will accept up to four characters. ENDORSEMENTS <

>

PSGR TYPE <

>

An endorsement consisting of up to 30 characters may be added to the ticket in this data field. This data field also allows the to add a 3 alpha character enger type such as CNN, MIL, etc. EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES <

><

><

>

If there is an equivalent amount paid for international travel, the applicable 3-letter currency code must be added. IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR<

>

If the ticket was previously exchanged and reissued, the original ticket number, date, and place of issue will automatically be filled in from the data in the original PNR. Point Out

All of the data fields may be edited except for the PSGR data field, which is taken directly from the enger name record. Depress <Enter> to move to the final screen for Even Exchange Ticketing. The exchange document has printed and the ticketing transaction is complete. The mask allows the to see the ticketing transaction responses and to continue to the Additional Reissues/Options Mask if desired. No actual editing of this mask is allowed. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK. - TO EXIT, RESET, CLEAR AND END TRANS. OK 143.50/ 21 0169 9697 4 NO BOARDING INFO

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Point Out

Let’s discuss each element of the mask. WW<X> ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/ OPTIONS MASK.

If additional reissued are required, the would follow the instructions at the top by placing an <X> in the ENTER TO CONTINUE DATA FIELD. - TO EXIT, RESET, CLEAR AND END TRANS.

If additional reissues are not necessary, exit the Ticketing Entry Response Mask by depressing the key, the screen and End Transaction as directed in the mask. OK 143.50/ 21 0169 9697 4 NO BOARDING INFO

The fare total and ticket number, including the check digit is displayed. No boarding information is present since boarding es are issued at the airport. Note

Here is a sample of the enger name record after an Even Exchange has been completed and what the VCR response display is: 1.1SMITH/MICHAEL 1 217Y 22MAR F BOSRDU HK1 915A 1115A /E TKT/TIME LIMIT 1.T-14MAR-BOS5ERK 2.TE 8782101699696 SMITH/M BOS5ERK 1237/14MAR 3.TE 8782101699697 SMITH/M BOS5ERK 1257/14MAR VCR COUPON DATA EXISTS *VI TO DISPLAY FARE - PRICE RETAINED/HISTORY RECEIVED FROM - P HDQ.HDQ5ERK 1135/14MAR02 IWEMSN H *VI« VCR COUPON DATA 1.1 SMITH/MICHAEL SEG 1 8782101699696 C01 15MAR Y BOSRDU EXCH SEG 1 8782101699697 C01 22MAR Y BOSRDU OK

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Introduce

Additional Exchange Data Mask

Review

In order for the participants to view this mask, follow the steps below: 7. Display a enger name record and the VCR 8. Access Exchange Ticket package (W#EXCH#VCR) 9. Complete Flight Segment mask 10. <Enter> 11. The Basic Exchange Data mask is displayed 12. Select CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS by placing an <X> in the brackets The following mask displays: WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

NBR SELECTION <5> 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS * 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER * COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3 ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW EXCHANGE CK COUPON DATE/PLACE ORIGINAL TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT 1< >< >< >< > 2< >< > IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < > 2 EXCHANGE STOCK CONTROL NBR < >

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Explain

The purpose of this mask is to allow the agent to add additional exchange ticket numbers and coupon data.

Point Out

Let’s discuss the different components of the Additional Exchange Data Mask. WW - ADDITIONAL REISSUES/OPTIONS.

TO EXIT - RESET, CLEAR AND END TRANSACTION.

The first two lines give the mask name and instructions to exit or end transaction. NBR SELECTION < > 1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION 2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING 4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE 5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

The next section allows five options for the to select from.

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Here is a table with the explanation for each: NBR SELECTION

Select the ticket number to work with from the enger name record

VOID AND REISSUE TICKET DUE Exchange ticket is voided and TO PRINTER MALFUNCTION would have to repeat the process VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS

Exchange ticket is voided and the is returned to the first mask

RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING

is returned to the first screen for additional ticketing

ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE

is taken to the MISC2 mask to collect ACS/Penalty/or LTA Fee

ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER

Access Refund mask to issue refund or issue a residual voucher.

ENTER NAME SELECT ENTRY - < > IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW

If there is more than one enger in a record then the will need to designate which name number the exchange if for. If the does not recall what name number the enger is then they can , , redisplay the name field in the enger name record (N*), and then redisplay the mask (*WW).

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EXCHANGE CK COUPON TKT/DOC NBR DG DATA 1< >< 2< ><

DATE/PLACE ORIGINAL ORIG ISSUE FORM OF PAYMENT >< >< >

>

Column Heading

Description

EXCHANGE TKT/DOC NBR

If additional exchange ticket or document is required, the would input the information in this data field. If exchanging a certificate number, place a immediately in front of the number.

CK DG

Must include the check digit number

COUPON DATA

This data field should contain the coupon(s) being exchanged in either numeric (1234) or alpha (A for All) up to a maximum of nine characters. If conjunctive tickets then the coupon numbers would be separated by a hyphen (-).

DATE/PLACE ORIG ISSUE

Original issue date and place of issue in the following format: DDMMMYYXXX i.e. 02MAR02BOS

ORIGINAL FORM OF PAYMENT

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The original form of payment used for ticketing.

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IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < 2 EXCHANGE STOCK CONTROL NBR <

>

The EXCHANGE STOCK CONTROL NBR data field is required for Automated Ticket and Boarding (21) tickets. If utilizing the Lost and Stolen Ticket number package, the system searches the database for ticket numbers. (Refer to the Lost and Stolen Ticket module for more detailed information) Note

Once all the data fields have been completed and the validates that the information is correct, depress <Enter>. One of the following will occur: IF

THEN

Error Occurs

Processing will return to the first mask with the appropriate error message.

All data is valid

Processing will continue through pricing/ticketing.

After the ticket has been issued, the Ticketing Entry Response Mask is displayed.

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Other Ticketing Instruction Mask

The Other Ticketing Instructions Mask is displayed when the OTHER TICKETING INSTRUCTIONS indicator is selected on the Basic Exchange Data Mask. Instructions

In order to demonstrate the next mask, follow these steps: 7. Display a enger name record 8. Access the Exchange Ticket Package

W#EXCH#VCR

9. Complete the Flight Segment Mask 10. <Enter> 11. The Basic Exchange Data Mask is displayed. Complete the following data fields: a. EXCHANGE TKT/DOC b. CK DG c. COUPON DATA d. DATE/PLACE OF ORIG ISSUE e. ORIGINAL FORM OF PAYMENT 12. Select FOR OTHER TKT INSTRUCTIONS SCREEN by placing an <X> in the data field. The Other Ticketing Instructions Mask is displayed.

Explain

The Other Ticketing Instructions Mask is used to override the current ticketing criteria such as the date, currency code of the AAA city, or the connection indicator.

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Point out

The Ticketing Instructions Mask WW - TICKETING INSTRUCTIONS.

TO EXIT - RESET AND CLEAR.

OVERRIDES X TO SELECT > CURRENCY CODE < > ND - NO DATE OVERRIDE > BACKDATE < > BP - BOARDING >/< >ORIGIN/DESTINATION < > TN - NO TAX > CONNECTION INDICATOR OVT- TKTG FIELD OVERRIDE > PTA POINT OF SALE OTHER< > > TOUR CODE < > TOUR BATCH NUMBER < > < > < > TE CODES < > < > < > < > < > < > < > < > < > TAX AMT CODE TX< >< >/< >< >/< >< >/< >< > < >< >/< >< >/< >< >/< >< > < >X TO RETURN TO BASIC EXCHANGE DATA MASK < < < < < <

WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.

This line repeats the mask name and any instructions to exit or continue. OVERRIDES

X TO SELECT

These are column headings indicating:

172

Column Heading

Description

OVERRIDES

Data fields that can be used as overrides. The agent would input the correct information into each applicable data field.

X TO SELECT

Contains additional data fields which will be selected by placing an X in the brackets.

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Introduce

Editing the Other Ticketing Instruction Mask

Explain

The Other Ticketing Instructions Mask will have the following fields which may be edited. All of the data fields are optional.

Field

Description

CURRENCY CODE

Used to override the currency code of the AAA. This data field will allow up to a maximum of three characters.

BACKDATE

If the agent wishes to backdate the ticket for whatever reason, he/she would edit this field with the date up to a maximum of five characters. For example: DMMM or DDMMM.

ORIGIN/DESTINATION

This data field actually contains two subfields, one for origin and the second for destination, each containing a 3-alpha city code.

CONNECTION INDICATOR

This data field is used to indicate a connection if this was not done on the Flight Segment Mask. Enter an X in this data field followed by the first segment in the connecting pair. To show a connection between segments three and four, for example, enter X3.

PTA POINT OF SALE

The point of sale city for prepaid tickets may be edited with a city code up to three characters.

TOUR CODE

If a tour code, such as an IT number is applicable, this data field would be updated up to 13 characters.

TOUR BATCH NUMBER

Allows up to maximum 10 characters.

NO DATE OVERRIDE

Place an X in this data field to select if applicable.

BOARDING

If the agent wants a boarding to issue, he/she would place an X in this data field.

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Field

Description

NO TAX

If to be tax exempt, place an X in this data field.

OVT - TICKETING FIELD OVERRIDE

This data field is also -defined and requires a duty code 7 to update.

OTHER

Indicates other secondary codes which may apply. These are -defined codes and require a duty code of 7 to update.

TE CODES

If tax exempt, enter the 2-letter tax code. This can be either the country code or the actual tax code (example: XF for enger Facility Charge).

TAX AMT CODE

If taxes apply, enter the 3-letter currency code.

Instructor

This mask might be a bit more difficult to comprehend than some of the other masks. It might be best explained to say that this mask represents the secondary action codes an agent might use in the traditional exchange ticket entry. The agent simply selects or inputs the override information in the appropriate data field, and that information is sent to Sabre ticketing package to be reformatted into the exchange ticket entry. For example, by inputting a tax code in the TE CODES data field, the agent is asking Sabre to issue the ticket with a tax exempt status for that tax.

Explain

After all information on the Other Ticketing Instructions Mask has been edited, one of the following will occur:

If

Then

ADD COLLECT or INTERNATIONAL

Appropriate Additional Collections Data Mask is displayed.

REISSUE indicator field is selected on

the Basic Exchange Data Mask Tax amount entered is to collect an airport enger Facility Charge (XF),

Mask processing will begin building the Total Cost Summary Mask.

None of the above are selected

Information from this mask will be sent to the ticketing package for further editing.

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If

Then

Error occurs

Processing will return to the first mask with the appropriate error response displayed.

All data is valid

Processing will continue through pricing/ticketing. After the ticket has been issued, the Ticketing Entry Response Mask is displayed followed by the ticketing responses.

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

Review

At this time, review all of the information presented here. Ensure participants have met all objectives for this section and all questions have been addressed before continuing.

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Domestic Additional Collection Introduce

Domestic Additional Collections Mask

Instructions

To demonstrate the Domestic Additional Collections Mask, follow these steps: 7. Display a enger name record (preferably a domestic itinerary). 8. Access Exchange Ticket Package W#EXCH#VCR. 9. Complete Flight Segment Mask. 10. Depress <Enter> key. 11. The Basic Exchange Data Mask will be displayed. 12. Complete the following data fields: •

EXCHANGE TKT/DOC

•

CK DG

•

COUPON DATA

•

DATE/PLACE OF ORIG ISSUE

•

ORIGINAL FORM OF PAYMENT

16. Select Domestic Additional Collection Mask by placing X in the data

field. The Domestic Additional Collection Mask is displayed when:

Explain

176

•

The ADD-COLLECT or INTERNATIONAL REISSUE REQUIRED indicator is selected on the Basic Exchange Data Mask.

•

When the itinerary is wholly within the AAA country and multiple currencies are not involved.

The purpose of this mask is to allow the agent to input the base fare and taxes for the exchanged ticket. Sabre will add the fare and taxes for the new ticket.

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If a Virtual Coupon Record exists, Sabre will add the fare and taxes for both the exchanged ticket and the new ticket. Prior to displaying the Domestic Additional Collection Mask, the following will occur:

Point Out

•

The BASE FARE OF NEW TICKET, NEW TAX(ES) and TAX CODE(S) fields will be filled in the mask if a Phase IV record is present and the AAA currency is the same as the Phase IV. The base fare and up to 10 taxes will be moved from the Phase IV record to the mask. Any remaining taxes will be added together followed by an XT in the last tax box.

•

If any enger Facility Charge airport codes are present, they will be moved to the mask in the NEW PFC AIRPORT CODE fields.

•

The unused tax box fields will be suppressed.

•

The Phase IV record should contain the most current information.

•

If the enger name record itinerary is wholly within the AAA country, the AAA currency code will be moved to the Domestic Additional Collections Mask and be displayed.

Note and discuss the Domestic Additional Collections Mask. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C BASE VALUE OF EXCHANGED TICKET/S/< > USD PD TAX AND CODES < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > < >< > XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >

BASE FARE OF NEW TKT < TAXES AND CODES < >< < >< > < >< < >< > < >< XF - NEW PFC AIRPORT CODES<

> > > >

USD < < < ><

>< > < >< > < >< > < >< >< >

>< >< ><

> > >

< >X TO RETURN TO BASIC EXCHANGE SCREEN

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Discuss

Discuss the various components of the mask with participants. WW -

USD

EXCHANGE WITH

USD

< >X TO DISPLAY INTL EXCHANGE AND/OR INTL A/C

As with most of the masks, the title of the mask and any instructions appear in the first one or two lines. If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR INTERNATIONAL ADDCOLLECT, he/she would place X in the date field. BASE VALUE OF EXCHANGED TICKET/S/<

> USD

The agent would place the base fare of the exchanged ticket(s) in this data field. Up to a maximum of eight characters is allowed. PD TAX AND CODES <

><

> <

><

> <

><

>

All previously paid taxes (up to eight characters) and the 2-letter tax code are placed in the data field. For example: <3.00><XA> XF - EXCHANGED TICKET PFC AIRPORT CODES<

><

><

><

>

If the exchanged ticket collected enger Facility Charges for any airport, the 3-letter airport code should be inserted into these data fields. BASE FARE OF NEW TKT <

> USD

Place the base fare of the new ticket in this data field. The field will accept up to eight characters. TAXES AND CODES

<

><

> <

><

> <

><

>

All applicable taxes and tax codes for the new ticket should be added here.

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XF - NEW PFC AIRPORT CODES<

><

><

><

>

Any new enger Facility Charge airports are input here. Use the 3letter airport code. < >X TO RETURN TO BASIC EXCHANGE SCREEN

To return to the Basic Exchange Screen, the agent would place an X in the data field. Explain

Once all input is complete, and upon <Enter>, one of the following will occur: •

The additional collection will be calculated. During this calculation, the Base Value of the exchanged ticket is subtracted from the Base Fare of the new ticket and the difference is moved to the Total Cost Summary Mask. Base Fare/New - Base Value/Exchange = Additional Collection (If the result is negative, the word “Negative” is displayed in a specific field on the Total Cost Summary Mask.)

•

The Paid Tax amounts are subtracted from their corresponding New Tax amounts by tax code. New Tax Amount - Paid Tax Amount = Additional Collection (Any tax with a positive value is reflected in the tax box fields on the Total Cost Summary Mask)

•

The Total Cost Summary Mask will be built and displayed on the screen. Base Fare Add Collect + Tax Add Collect = Total Add Collect

Apply

Have the class practice tabbing through the mask and filling in the various fields. Address any questions or concerns they may have.

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Introduce

Total Cost Summary Mask

Explain

The Total Cost Summary Mask is displayed when an additional collection is required in the exchange ticketing transaction. This mask cannot be updated by the agent. WW - TOTAL COST SUMMARY.

RESET AND CLEAR TO EXIT. IF CORRECT, DEPRESS ENTER TO CONTINUE

JONES/A A/C BASE FARE A/C EQIV FARE TAX TAX TAX

USD

120.00

TOTAL A/C AMT

USD

120.00 A

< >X TO RETURN TO BASIC EXCHANGE SCREEN

Point Out

The Total Cost Summary Mask will contain the following information: •

The enger’s Name, which is carried over from the Basic Exchange Data Mask

•

The currency code, which is based upon the AAA

•

The A/C Base Fare, which is the difference between the Base Fare of New Ticket and the Base Value of the Exchange Ticket.

If the difference is negative, the word NEGATIVE will display in the field after the A/C Base Fare amount.

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Introduce

Domestic Additional Collections

Explain

If data was entered on the Domestic Additional Collections Data Mask, the tax information will appear as follows: •

The first two New (unpaid) Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If only three New (unpaid) Taxes are present, the third New (unpaid) Tax Amount and Tax Code will be carried over and placed in the third tax box.

•

If more than three New (unpaid) Taxes were entered on the Domestic Additional Collections Data Mask, the remaining New (unpaid) Taxes will be added together and placed in the third tax box with an “XT” as the Tax Code. (Exception, the third tax box will show any Paid Tax Amount that has a positive value. In this case, the second tax box will contain the remaining New Taxes with an “XT” Tax Code, and the third tax box will be prefaced with “PD”, indicating that the taxes are paid.)

•

The Total A/C Amount is preceded by the AAA currency code and followed by an “A” for Additional Collection. If the Domestic Additional Collections Data Mask was used, the Total A/C Amount is calculated by adding the A/C Base Fare amount with the New (unpaid) Tax(es) and subtracting the Paid Tax(es).

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Introduce

International Additional Collections

Explain

If data was entered on the Multi-Currency/Intl Reissue Mask, the tax information will appear as follows:

Special Note

182

•

The first two Paid Tax Amounts and Tax Codes will be carried over and displayed in the first two tax boxes.

•

If no New (unpaid) Taxes are present, the third tax box will contain the third Paid Tax Amount and Tax Code.

•

Any tax box that does not contain paid taxes will contain new unpaid tax amounts and tax codes.

•

Any remaining New (unpaid) Taxes will be added together and placed in the third box with an XT as the Tax Code. (A PD will be displayed in front of each Paid Tax field.)

Upon reviewing the data in the Total Cost Summary Mask, the agent would depress <Enter> key and the Form of Payment Mask will be displayed if an additional collection is required.

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February 2004

Introduce

Form of Payment Mask

Explain

The purpose of this mask is to allow the agent to input the add collect form of payment. In addition to the actual form of payment, there are data fields for expiration date and American Express extended payment plan if paying by credit card. The Form of Payment Mask is displayed when an additional collection is required on the ticket.

Point Out

Note the A/C Form of Payment Mask. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

Discuss

TTL A/C CASH AMT CHECK AMT

< < <

> > >

CC1 CC

AMT NBR

< <

< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > >

CC2 CC INV GTR PTA

AMT < NBR < AMT < AMT < AMT <

< >X IF CC2 APPROVAL PREVIOUSLY OBTAINED > CC EXP < > AX EXTENDED PAY < > > > DOCUMENT NBR < > > DOCUMENT NBR < > >

Discuss each of the components. WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.

The first two lines of the mask contain the title and instructions to either issue the ticket or exit the mask.

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TTL A/C

<

>

The TTL A/C amount will be carried over from the Total Cost Summary Mask. No agent input is allowed. CASH

AMT

<

>

Input the total amount of the additional collection for payment by cash. A maximum of eight characters is allowed. CHECK

AMT

<

>

If paying the additional collection by check, input the amount in this data field, allowing up to a maximum of eight characters. < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED

If paying the additional collection by credit card and an approval was already obtained, select this data field by placing an X in the brackets. CC1 AMT CC NBR

< <

>

CC EXP <

> >

AX EXTENDED PAY < >

When paying the additional collection by credit card, several data fields must be completed:

184

Data Field

Description

CC1 AMT

Amount to be charged to this credit card in numeric, up to a maximum of eight characters.

CC EXP

Expiration date of this credit card. This data field will allow up to four numeric DD MMM YY.

AX EXTENDED PAY

If using an American Express card for the add collect form of payment, the agent would complete this data field with an X.

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Data Field

Description

CC NBR

Input the credit card number here. Up to a maximum of 50 characters are allowed.

If using a second additional credit card to cover the additional collection, all of the data fields for CC2 would be completed as well as those data fields for CC1. INV

AMT <

> DOCUMENT NBR <

>

If using an Invoice for the additional collection, complete the AMT data field and the invoice document number. As many as ten characters are allowed in the document number field for invoice reference. GTR

AMT <

> DOCUMENT NBR <

>

If using a Government Transportation Request (GTR) for the additional collection, complete the AMT data field and the GTR number. As many as eight characters are allowed in each of the two data fields for GTR. PTA

AMT <

>

If paying by Prepaid Ticket, the agent would enter the PTA amount here. Up to a eight characters are allowed to define the amount. Special Note

The edits to ensure the amounts entered on the mask are equal to the Total Amount will not apply for prepaid tickets.

Apply

Have participants tab through the mask and update the various data fields. Advise participants that once they have input the data, depressing the <Enter> key will take them to the next mask in the process.

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Quick Reference of Entries Entry

Description

W#EXCH

Exchange Mask

W#EXCH#N1

Name Select (only one enger name allowed per transaction)

W#EXCH#S1-3

Segment Select

W#EXCH#S1/3/4/5#N4

Segment and Name Select

W#EXCH#N3.3#S1-4/6

Name and Segment Select

W#EXCH#T

Phase IV Instruction

W#EXCH#T2N3.2

Phase IV with Name Select (only one enger name allowed per transaction)

W#EXCH#VCR

Exchange Mask for Electronic Ticketing

W#EXCH#VCR#N1

Name Select (only one enger name allowed per transaction)

W#EXCH#VCR#S1-3

Segment Select

W#EXCH#VCR#S1/3/4/5 #N4

Segment and Name Select

W#EXCHVCR##N3.3#S1 -4/6

Name and Segment Select

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•

•

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