Itil Implementation Road Map - Building A Business Case 603q25

ITIL IMPLEMENTATION ROAD MAP

Building A Business Case You know the whats of the Information Technology Infrastructure Library (ITIL®), you’ve decided to implement the framework or refine your approach and now, you’ve found Pink Elephant’s ITIL Implementation Road Map. This event will teach you how to apply the ITIL framework. Now, it’s up to you to build a business case to attend. This document shows you how to do just that. It provides details about tying ITIL implementation issues you face on the job, with the subject matter covered at the event. 1. Focus the business case on key issues IT professionals face when implementing ITIL. Be sure to highlight the specific issues you face, so that the business case is relevant to your organisation. These may include: - Gaining commitment for using ITIL processes - Assessing current processes to improve efficiency - Developing an approach to reduce implementation costs - Assessing service management tools to streamline the function and control costs 2. Next, match these issues to the event’s subject matter. This demonstrates how the event is relevant to you. The subject matter includes: Integrating People, Processes & Technology Examining Project Models, Roles, Structures & Continuous Improvement Models Assessing People & Understanding Culture The Transformeter: Learn How To Play & Win In The Change Game Where Are We Now With Our Processes? How To Conduct A Process Maturity Self-Assessment IT Governance Unraveled Facilitating The Requirements Established By CoBIT In IT Process Maturity Establishing A Service Desk According To ITIL Creating A Service Desk To The Incident & Problem Management Processes Establishing & Managing IT Services – Part One Implementing Service Level Management Establishing & Managing IT Services – Part Two Implementing Capacity, Availability, Financial & IT Service Continuity Management Critical Steps For Implementing Configuration Management Developing A Configuration Management Process & Integrating It Successfully With Other Key Processes Managing The Changing Infrastructure Introducing The Integrations Needed To Change, Release & Configuration Management

____________________________________________________________________________________________________________________________ _____ © Pink Elephant, 2005. The contents of this document are protected by copyright and cannot be reproduced in any manner. ITIL® is a ed Trade Mark and a ed Community Trade Mark of the Office of Government Commerce, and is ed in the US Patent and Trademark Office.

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ITIL IMPLEMENTATION ROAD MAP Measuring, Reporting & Improving How To Develop Methods Of Measuring & Reporting IT Results From A Business Perspective Defining An ITIL Enabling Organisation Structure & Process Roles Mapping People, Ownerships, abilities & Responsibilities To The ITIL Framework Everybody Loves Tools! How To Select & Configure Commonly Available Tools For ITIL Compatibility Building An IT Service Management Improvement Plan How To Identify Process Improvement Goals & Effectively Achieve Them

3. Then, take note of these other important facts: Networking Opportunities There’s no need to go through an implementation project alone! Make s with others facing then same issues as you. You can network at your breakfasts, lunches and evening drinks. The ITIL Experts This event is held by Pink Elephant, the organisation involved in a number of ITIL firsts: -

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Introduced ITIL and the ITIL education program to North America in 1997 Founding member of the IT Service Management Forum (itSMF) – a group for IT service management professionals Initiated the partnership between the Examination Institute for Information Science’s (EXIN) and Loyalist College of Applied Arts and Technology Introduced the IT Executive Management Certification program in 2001 – based on ITIL’s strategic business perspective books: Understanding and Improving, In Times Of Radical Change and Surviving IT Infrastructure Transitions Widely acknowledged as The ITIL Experts, having trained more people (over 70,000) and also having performed more ITIL implementations on a global scale than any other supplier.

And, Pink Elephant’s ITIL consultants have contributed to numerous books in the library. This is a great opportunity to lean from The ITIL Experts!

____________________________________________________________________________________________________________________________ _____ © Pink Elephant, 2005. The contents of this document are protected by copyright and cannot be reproduced in any manner. ITIL® is a ed Trade Mark and a ed Community Trade Mark of the Office of Government Commerce, and is ed in the US Patent and Trademark Office.

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ITIL IMPLEMENTATION ROAD MAP

4. Now, take your issues, matching subject matter and other details and combine them into a written business case. Here is an example e-mail model:

To: Jane Smith, Director of IT Services From: Joe Smith, Manager of IT Services Subject: An Event That Will Teach Me How To Implement ITIL We’ve recently made a commitment to use ITIL best practices in our IT department. ITIL was selected for the following benefits: -

Increasing customer satisfaction with IT services Reducing the risk of not meeting business requirements for IT services Reducing costs when developing procedures and practices with an organisation Better communication and information flows between IT staff and customers Standards and guidance for IT staff Greater productivity and better use of skills and experience A quality approach to IT services

As part of the ITIL initiative, I am responsible for applying several processes to the organisation. I want to be sure I apply the framework correctly. To do this, I want to learn from the best. I’ve discovered an event that will help me learn more about implementing ITIL theory. It’s Pink st nd Elephant’s ITIL Implementation Road Map, occurring on 31 August – 2 September in Melbourne. Not only was this event designed to show people how to apply the ITIL framework correctly, but it was also created by the organisation responsible for introducing ITIL to numerous regions worldwide. By attending this event, I can actually learn from those that know the most about the ITIL framework. In fact, with the information I gain, I will be able to address our key implementation issues. The reason? This event features subject matter directly relevant to these issues. Among other things, I will learn how to assess current process maturity, how to identify skills gaps and how to create surveys to ensure our customers are happy. Another benefit is the number if s I will make. Pink Elephant has scheduled several networking opportunities. Once there, I plan to walk away with at least 10 phone numbers of other IT professionals so that I can learn from the experience of others. I want to take advantage of this opportunity to increase my understanding of ITIL and how to effectively implement it in our business. I would appreciate if you could confirm my approval to attend this event. Regards, Joe Smith Manager of IT Services Smith Company ____________________________________________________________________________________________________________________________ _____ © Pink Elephant, 2005. The contents of this document are protected by copyright and cannot be reproduced in any manner. ITIL® is a ed Trade Mark and a ed Community Trade Mark of the Office of Government Commerce, and is ed in the US Patent and Trademark Office.

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