Presentation Hsbc q6m2

The Hong Kong and Shanghai Banking Corporation – HSBC • HSBC aims to be acknowledged as the world’s leading international bank • It has 89 million customers in 85 countries • Focuses on four global businesses:

Retail Banking and Wealth Management Commercial Banking  Global Banking and Markets Global Private Banking • HSBC initially was set up in Colombo, Sri Lanka on 1st July 1982 to facilitate trade finance with China • Since then the entity has evolved as a full fledged bank that encomes commercial and personal banking solutions for a diverse profile of clients • One of the most profitable international banks in the country

CULTURE of HSBC • Due to the global presence of HSBC, the group offices in different countries reflects the essence of each site’s unique official and non-official ―way of doing things‖ (working conditions) • HSBC encourages and appreciates inculcation of diversified cultures, beliefs and values from top management to clerical level • As a pioneer world class banking service provider in Sri Lanka, HSBC is renown for  Localized working culture with a coating of international flavor  Highest level of Integrity, trustworthy and transparency  Knowledge sharing and learning  Open door and connected atmosphere  Indiscriminate service offer (respect multi ethnic, multi cultural and multi religious sectors  Influencer to high tech

Key Findings & Observations •

Clear, strong and shared vision and culture nurtured strategic direction

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Open two way communication

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Team Orientation

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Centralized decision making

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Highly recognizable & differentiable People, Physical evidence, and Process mixes

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Declared priority on innovation

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Empowered frontline staff

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Corporate sustainability efforts

Effects and impacts of HSBC Culture Positive •

Culture nurtured strategies have molded the bank to perform smoothly with less conflicts

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Right person receives the right information at the right time, allows timely action

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Well balanced teams, clear roles and demarked boundaries leading to superior output

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Intangibility overcome through identifiable group standards to position above rest

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Unmatched latest services and products for customers

Negative

Negatives Centralised decision consumes longer time – approval Team culture might take away individual recognition Fear of local non urban customers to have relationship with

o HSBC group adhere the laws of the mother country and the laws of the country that a particular bank operate Eg: UK acts, Hong Kong acts and Sri Lanka acts(SLAML act)

oHSBC has utilized matrix organizational structure globally and in relevant country HSBC uses functional structure.

Change Management Dynamic. Continuous changes Business goals -,short terrm Structural changes •

Idea generation (from micro and macro sources/environment town hall, lotus notes,

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Selection/screening of ideas by management

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Conveying the change to corp mgmt-dept heads-mgrs by regional heads

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Development of Training plan (online submission, materials

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and implementing method customized, aligned

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Mass awareness at townhalls, lotus notes, intranet, q&A FORUM—implementation (pilot .overnight, phase

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Close monitoring, rectifications, and green light