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ONLINE RESORT RESERVATION SYSTEM Prepared by: Poebe
Kaye Costales
Mylene Ma.
Paragas
Angeline Repollo
Kimberly
Villanos
EXECUTIVE SUMMARY
A resort is a place used for reservation or recreation, attracting visitors for holidays or vacations. Puerto Paraiso Resort is located in Brgy. Bugayong, Binalonan,Pangasinan. The Resort offers resort reservation. The existing system of Puerto Paraiso Resort is manual. To improve the existing reservation system we make a project that we call "Online Resort Reservation System".
Online Resort Reservation System focuses on improving the existing reservation system of Puerto Paraiso and making it online so that the resort can through the use of world wide web and at the same time it may also help customers for making their reservation easier. The Online Resort Reservation System is reliable, fast and complete that provide reservation through online.
CHAPTER 1 INTRODUCTION
A.
BACKGROUND OF THE PROJECT
A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. These are place, towns or sometimes commercial establishment operated by a single company. It is a living spa in the old fashioned sense of the world and a beautiful destination that caters to your needs and desires, in a peacefully placed environment. One can’t help wonder about the history and heritage behind a resort on a visit. Many resorts have been restored and refurbished to portray rural life, which is temporarily interrupted by modern services that blend very well together.
B. COMPANY PROFILE
Puerto Paraiso Resort was established year 2005, owned by Engr. Alberto Espiritu. It is located in Barangay Bugayong, town of Binalonan, Pangasinan. It’s just a hour’s drive from Manila. Its proximity to Baguio City makes it an ideal place to stay as you can get a glimpse of the country’s summer capital in just a two hour’s drive from the resort. And if you want to reflect deeply with Mother Mary, you can visit the shrine of Our Lady of Manaoag, which is just 20 minutes leisurely drive amidst green country side sceneries and smooth concrete roads. They offer resort reservation for all occasions such as weddings, birthdays, seminars, anniversaries and baptismal.
C. BUSINESS DESCRIPTION
The Puerto Paraiso resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. They offer resort reservation for all occasions such as weddings, birthdays, baptismal, anniversaries, seminars, debut and graduations.
D. ORGANIZATIONAL STRUCTURE Manager
Receptionist
Cashier
Staff
Staff
Staff
Staff
Staff
Staff
E. SYSTEM INFRASTRUCTURE The existing system of Puerto Paraiso Resort is manual; they don’t use any machine or computer for the recording of their transactions. They store the data gathered from their guest in a simple notebook.
F. BACKGROUND OF THE SYSTEM PROBLEM This study aims to determine what are the existing system for reservation at Puerto Paraiso Resort. Specifically, it seeks to answer the following question: 1. What are the factors that affect the resort reservation?
2. How these factors affect the resort reservation?
ISHIKAWA DIAGRAM Materials they don’t have formal list book for guest reservation
Information gathered from guest is incomplete No permanent staff is Assigned for this task
Manpower
unorganized
Method
G. OBJECTIVE OF THE PROJECT This project aims to improve the existing reservation system in real time of Puerto Paraiso Resort. It provides full reservation management. And it provides the company and the staff s well with any help they may need in their resort reservation, from getting off to a quick start to ongoing assistance.
H. SCOPE AND LIMITATION OF THE PROJECT This study will focus only on the process of resort reservation system. It covers the booking or registration of the guest, viewing of the resorts availability, changing and cancelling reservation.
a. Booking or Registration Filling up the ledger book for registration and reservation.
b. Viewing View the availability of their rooms or any existing reservation.
c. Adding Adding other services offered the guest desired to add.
d. Changing If the guest adjust or change the date or any services they selected.
e. Cancelling If the guest had change their mind and canceled their reservation or any services they had selected.
A. EXISTING SYSTEM DESCRIPTION
CHAPTER II SYSTEM ANALYSIS Puerto Paraiso Resort offers resort reservation for all occasions such as weddings, birthdays, baptismal, debut, seminars and so on. Their reservation system is manual. First, the guest will inquire for the services they offered. Then
the receptionist will show the list of their services and the availability of their resort. After the guest had selected, the receptionist will check if that services and date is available. And if that date and services is available, the receptionist will then show to the guest the reservation fee details. And the guest will pay for the required reservation fee and issued them a receipt with balance details. And the receptionist will add it to their list of reservation.
B. BUSINESS RULES •Reservation
fee is required for the reservation of the
resort for at least 40-50% of the full payment.
•In
of cancellation, 50% of reservation fee will be
refund if cancellation is made one week before the date reserved or either depends on date the guest made the
reservation.
C. Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses Description
Quantity Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
Php 18,930.00
D. DATA FLOW DIAGRAM Context Diagram
Down payment / full payment for reservation Guest selected reservation details Guest Inquiry
Guest List of services offered Reservation Fee details O.R(w/ balance) O.R(fully paid)
List of new guest reservation details
Puerto Paraiso Resort Reservatio n System
Receptioni sts
List of payments for reservation fee and balances
Top Level Diagram Check resort services offered
1 Guest Inquiry
Guest
D1 Resort Services Files
Check resort’s Services offered
Resort services details List of services offered
Existing guest reservation details
2 Guest selected reservation details
Check Resort Reservation
Check existing guest reservation details
D2 Resort Reservation Files
Checked guest’s selected reservation details New guest’s reservation details
3
Guest reservation details
Down payment for reservation Update Reservation Record
Updated guest’s selected reservation details Guest payments details
Reservation Fee details
D3
Guest Files
4 Updated guest payments details
Reservation Fee details (balance) Receipt
Generate Reservation
List of new guest reservation details
In-charge
List of payments for reservation fee and balances
Explosion Process 1 1.1 Guest Inquiry
Show resort’s Services offered
List of services offered
Explosion Process 2 Existing guest reservation details
Guest selected reservation details
2.1 Check selected reservation and resort availability
Check existing guest reservation details
Checked guest’s selected reservation details
D1 Resort Reservation Files
Explosion Process 3
Checked guest’s selected reservation details
Checked guest’s selected reservation details
3.1 Compute payments for reservation fee and update reservation record
Updated guest’s selected reservation details
3.2 Add guest’s reservation details
New guest’s reservation details
Guest reservation details
D1 Resort Reservation Files
Explosion Process 4 Updated guest’s selected reservation details
4.1
Reservation Fee details
Generate Reservation fee details
Guest Reservation Fee details (balance) List of new guest reservation details
Payments for reservation
In-charge
3.2 Receipt Generate receipt
List of payments for reservation fee and balances
Guest
In-charge
Input and Output Documents • •
• • • • •
Input Documents Guest Inquiry - quest inquiry for resort’s services and availavility. Guest selected reservation details - description of the selected reservations of guest. Down payment/ full payment – payments for reservation fee. Output Documents Services offered list – the list of resort’s reservation services. Reservation fee details – description of the reservation fee that the guest must pay. Official receipt with balance- given to the guest with balances details Official receipt for fully payment – given to the guest for the full payment of the reservation
Chapter III System Design
•
Proposed System Description
Online Resort Reservation System provides the company a full reservation management. Online guest could view images of the resort, the services they offered, the packages rates and their unit’s rate. The online guest could also view the existing reservation of the resort. For reservation, the online guest will first select the service they want, and then enter their arrival date and departure date, and the system will show all the services that are available for their dates. They could also add, remove or change the services they had selected. And as they select, add or change services, the payment details are stated automatically. After selecting, online guest will fill up a form for registration. For the returning guest, they will just log-in and the system will add it to their . And then online guest will submit that form for confirmation and the system will show the summary of billings and confirmations. And the resort will the newly guest within 24hours through phone or email for the confirmation of their reservation.
Data Flow Diagram
Context Diagram Updated registration form Added Services Details Guest selected reservation details Guest Search
Online Guest Resort’s details Reservation availability details Reservation summary Registration form Confirmation summary
Online Resort Reservation System
Top Level Diagram Guest Viewing
Online Guest Resort details
Check resort services details
1
D1 Resort Services Files
View Resort Features
Resort services details Guest selected services Guest selected services details
2 Guest added services
Retrieve Resorts Availabilit y
Existing Guest Reservation Details
D2 Resort Reservation Files
Added Services Details New guest’s details
3 Updated Registration Form Log-In
Update Reservatio n Files Updated Reservation details
Guest reservation details
Guest payments details
D3
4 Registration Form Confirmation Summary Reservation Summary Details
Generate Reservatio n
Updated guest payments details
Guest Files
Explosion Process 1 Services details
1.1 Guest Search
Online Guest
View Resort’s Features
Resort’s services details
Viewed resort’s features
D1 Resort Services Files
Explosion Process 2 Resort availability details
2.1 Guest selected Reservation
Check Resort Availability
Selected services details
D2 Resort Reservation Files
Checked resort availability details
Online Guest
Added services availability details
2.2 Guest added services
Online Guest
Validated added services
Validate Resort Reservation
Added services details
D2 Resort Reservation Files
Explosion Process 3 Guest reservation details
3.1 Updated registration form
Add New Reservation
New guest details
D3 Resort Reservation Files
Updated reservation details
4
Return guest reservation details
3.1 Log-in
Update New Reservation
Return guest details
Updated reservation details
4
D3 Resort Reservation Files
Explosion Process 4 4.1 Guest selected services
Generate Reservation Summary
Reservation summary details
Online Guest
4.2 Added services details
Generate Registration Form
Registration form
Online Guest
Confirmation summary
Online Guest
4.3 Updated guest reservation
Generate Confirmation Summary
Input and Output Design Input Design Search for resort availability form.
Registration form for reservation confirmation.
Output Design Reservation summary form
Confirmation of reservation form
•Database design •Entity Relationship Diagram
DATA DICTIONARY
- all information about the resort. Amenities - features of the resort, that guest can avail. Confirmation = the selected reservation of the guest is already validated and Us - Mobile and telephone numbers where you can for more information about the resort Great Features - features of the resort. Home - Main page of the resort reservation online system Location - its state here where you can locate the resort. Log-in - this is for the returning guest. Package - resort’s package deal Reservation summary - summary of the selected reservation of the guest. confirmed. Resort - a place used for relaxation or recreation, attracting visitors for holidays or vacations. Room & Rates - List of Rooms and their rates and inclusions.
APPLICATION DESIGN
Interface Design()
Home page of the Online Resort Reservation System
The resort’s profile page
Resort’s amenities pages
Resort’s rooms and rates page
Home page of the Online Resort Reservation System
Resort’s number and mailing address page
Resort’s location page
Resort’s swimming pool
Resort’s cottages
Resort’s receiving hall
Resort’s wedding package
Resort’s baptismal package
Resort’s birthday package
Resort’s debut package
Resort’s seminar package
Interface Design(Server)
log-in page
HARDWARE DESIGN Name
Specification
Processor
2.93 GHZ
Motherboard
Intel BLKHD55PJ
Memory
2GB DDR PC 1333 memory
Hard Drive
500 GB 7200RPM SATA HDD
Monitor
16” LCD Monitor
Keyboard
PS/2
Mouse
PS/2
AVR
500watts
DVD/CD ROM
20V
Printer
Epson DeskJet printer
SOFTWARE DESIGN
Name
Specification
Operating System
Microsoft Windows7
Framework
.NET Framework 3.5
Database
MySQL Professional Edition
MANPOWER REQUIREMENTS
should be at least 2 year college level and must be a computer literate.
RECOVERY PLAN
The Windows Backup (Microsoft Backup) utility helps to create a copy of the information on the hard disk. In the event that the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, the resort can use the copy to restore the lost or damaged data. The Windows Backup utility helps protect data from accidental loss. For example, the resort can use Windows Backup to create a duplicate copy of the data on the hard disk and then archive the data on another storage device. The backup storage medium can be a logical drive such as hard drive, or a separate storage device such as a removable disk, or an entire library of disks or tapes organized into a media pool. Using Windows Backup (Microsoft Backup), resort can: Archive selected files and folders on the hard disk. Restore the archived files and folders to the hard disk or any other disk that can access. Make a copy of the computer's system, which includes the system files, the registry, and other system components. Make a copy of the computer's system partition, boot partition, and the files needed to start up the system in case of computer or network failure.
PROPOSED OPERATION COST Personnel Description
Number
Salary / Month
Salary/Yearly
Employees
1
Php 6,000.00 each
Php 72,000.00
TOTAL
Php 72,000.00
Maintenance Description
Monthly
Yearly
Electric Bill
Php 900.00
Php 10,800.00
Internet w/ Landline
Php 3,800.00
Php 45,600.00
TOTAL
Php 56,400.00
Marketing Expenses Description
Quantity
Unit price
Total Price
Yearly
Ledger
1
Php 28.00
Php 28.00
Php 168.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Bond Paper
1
Php 150.00
Php 150.00
Php 900.00
TOTAL
POC = Php 144,438.00
Php 16,038.00
DEVELOPMENT COST Description
Cost
Computer Set
Php 26,500.00
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN)
2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply PS/2 Keyboard & Mouse Multimedia Speakers, 500W AVR Layers Ergonomic Table
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
COST BENEFIT ANALYSIS
Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses
Description
Quantity
Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
EOC = Php 166,530.00
Php 18,930.00
Development Cost
Description
Cost
Computer Set
Php 26,500.00
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN) 2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply
PS/2 Keyboard & Mouse Multimedia Speakers, 500W AVR Layers Ergonomic Table
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
DC = Php 76,500.00
PROPOSED OPERATION COST
Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
1
Php 6,000.00 each
Php 72,000.00
TOTAL
Php 72,000.00
Maintenance Description
Monthly
Yearly
Electric Bill
Php 900.00
Php 10,800.00
Internet w/ Landline
Php 3,800.00
Php 45,600.00
TOTAL
Php 56,400.00
Marketing Expenses Description
Quantity Unit price
Total Price
Yearly
Ledger
1
Php 28.00
Php 28.00
Php 168.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Bond Paper
1
Php 150.00
Php 150.00
Php 900.00
TOTAL
Php 16,038.00
POC = Php 144,438.00
CHAPTER 4 SUMMARY, FINDING, AND RECOMMENDATION
Feasibility Study Operational Feasibility Performance The Online Resort Reservation System can provide adequate services to the company and to their staff that s and satisfy them for all the information they need may from their resort and guests. It is a reservation system that simplifies the booking process wherein anyone can check room availability at any time of the day and night. With this system, it is easy to maintain a one relationship with resort guest. Each time a guest will make a reservation, the room status is updated and the customer details are added to resort database.
Economy The company must provide a certain amount for the development and implementation of the system, but in due time the initial investment can be acquired.
Control The Online Resort Reservation System has the ability to control the company’s rental business and it helps minimize staff’s errors.
Efficiency The Online Resort Reservation System automatically calculates rent, security deposits, charges, fees, due dates or any other features provided. Complete payment history is maintained for each reservation, including credit card payment information. Complete mailing address management is integrated into the online resort reservation process. Guest information is stored indefinitely, including e-mail addresses that may be used to e-mail confirmations. Names and addresses may be reused automatically each year for return guests. Labels can be printed or exported for direct mailings and brochures.
Services The Online Resort Reservation System is a full booking system wherein the guest(s) can book online and he/she can check the room availability in real time. The system will prompt the guest an instant availability check of a certain room type in a certain date, they could know whether the room is available or not. In addition, the guest can also pay online via Credit Card VISA/MasterCard, bank deposit (for locals who doesn't have Credit Card) as an additional mode of payment. When confirmed booked and paid, the system will send an instant booking and payment confirmation to the guest as well as to the resort/hotel owner for verification purposes. With regards to management of the system, guest can update (add, edit, delete) rooms types, room images, room rates, policy updates, down-payment management. In general, what you can see on the online reservation system can be managed by yourself without ing us to update everything
TECHNICAL FEASIBILITY The Online Reservation Resort System is reliable, fast and complete that provides your reservation for the rooms through online. The developers of this system are expert because they studied in this field for years. The Online Reservation Resort System is easy to implement throughout the company and is friendly system.
ECONOMIC FEASIBILITY •Development Cost Description
Cost
Computer Set
Php 26,500.00
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
•Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses Description
Quantity
Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
Php 18,930.00
EOC = Php 166,530.00
Development Cost
•
Description
Cost
Computer Set
Php 26,500.00
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
Savings(SN) SN = EOC - POC = Php 166,530.00 – Php 144,438.00 = Php 22,092.00
Comparative Table
Annual Interest Rate Used = 4.3% (as of 2011) Year
Savings
Interest
Present
Cumulative Present
Value(PVN)
Value(V)
Mark
1
Php 22,092.00
1.043
Php 21,181.21
Php 21,181.21
*
2
Php 22,092.00
1.088
Php 20,305.15
Php 41,486.36
/
3
Php 22,092.00
1.135
Php 19,464.32
Php 60,950.68
/
4
Php 22,092.00
1.183
Php 18,674.56
Php 79,625.24
/
5
Php 22,092.00
1.234
Php17,902.76
Php 97,528.00
/
Payback Period
PbP
= =
=
DC – V of the last ‘*’ mark PV ‘/’ Php 76,500.00 – Php 21,181.21 Php 20,305.15 3.724
+ Number of ‘*’ +1
Net Present Value (NPV) N PV = V of the last ‘/’ (5th yr) – DC = Php 97,528.00 – Php 76,500.00 = Php 21,028.00
Return of Investment (ROI) ROI
=
NPV * 100% DC = Php 21,028.00 Php 76,500.00 = 27.48%
* 100%
Schedule Feasibility
The Online Reservation System can be made within four months and needs another One month for testing.
•Pert
Findings The Online Resort Reservation System provides features of both online reservation and ment through the use of the world wide web with good ment of the resort.
Recommendation The Online Resort Reservation System is recommended to help the resort in improving their existing reservation system and its reputation to the customer. And at the same time it helps in advertising their resort.
Kaye Costales
Mylene Ma.
Paragas
Angeline Repollo
Kimberly
Villanos
EXECUTIVE SUMMARY
A resort is a place used for reservation or recreation, attracting visitors for holidays or vacations. Puerto Paraiso Resort is located in Brgy. Bugayong, Binalonan,Pangasinan. The Resort offers resort reservation. The existing system of Puerto Paraiso Resort is manual. To improve the existing reservation system we make a project that we call "Online Resort Reservation System".
Online Resort Reservation System focuses on improving the existing reservation system of Puerto Paraiso and making it online so that the resort can through the use of world wide web and at the same time it may also help customers for making their reservation easier. The Online Resort Reservation System is reliable, fast and complete that provide reservation through online.
CHAPTER 1 INTRODUCTION
A.
BACKGROUND OF THE PROJECT
A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. These are place, towns or sometimes commercial establishment operated by a single company. It is a living spa in the old fashioned sense of the world and a beautiful destination that caters to your needs and desires, in a peacefully placed environment. One can’t help wonder about the history and heritage behind a resort on a visit. Many resorts have been restored and refurbished to portray rural life, which is temporarily interrupted by modern services that blend very well together.
B. COMPANY PROFILE
Puerto Paraiso Resort was established year 2005, owned by Engr. Alberto Espiritu. It is located in Barangay Bugayong, town of Binalonan, Pangasinan. It’s just a hour’s drive from Manila. Its proximity to Baguio City makes it an ideal place to stay as you can get a glimpse of the country’s summer capital in just a two hour’s drive from the resort. And if you want to reflect deeply with Mother Mary, you can visit the shrine of Our Lady of Manaoag, which is just 20 minutes leisurely drive amidst green country side sceneries and smooth concrete roads. They offer resort reservation for all occasions such as weddings, birthdays, seminars, anniversaries and baptismal.
C. BUSINESS DESCRIPTION
The Puerto Paraiso resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. They offer resort reservation for all occasions such as weddings, birthdays, baptismal, anniversaries, seminars, debut and graduations.
D. ORGANIZATIONAL STRUCTURE Manager
Receptionist
Cashier
Staff
Staff
Staff
Staff
Staff
Staff
E. SYSTEM INFRASTRUCTURE The existing system of Puerto Paraiso Resort is manual; they don’t use any machine or computer for the recording of their transactions. They store the data gathered from their guest in a simple notebook.
F. BACKGROUND OF THE SYSTEM PROBLEM This study aims to determine what are the existing system for reservation at Puerto Paraiso Resort. Specifically, it seeks to answer the following question: 1. What are the factors that affect the resort reservation?
2. How these factors affect the resort reservation?
ISHIKAWA DIAGRAM Materials they don’t have formal list book for guest reservation
Information gathered from guest is incomplete No permanent staff is Assigned for this task
Manpower
unorganized
Method
G. OBJECTIVE OF THE PROJECT This project aims to improve the existing reservation system in real time of Puerto Paraiso Resort. It provides full reservation management. And it provides the company and the staff s well with any help they may need in their resort reservation, from getting off to a quick start to ongoing assistance.
H. SCOPE AND LIMITATION OF THE PROJECT This study will focus only on the process of resort reservation system. It covers the booking or registration of the guest, viewing of the resorts availability, changing and cancelling reservation.
a. Booking or Registration Filling up the ledger book for registration and reservation.
b. Viewing View the availability of their rooms or any existing reservation.
c. Adding Adding other services offered the guest desired to add.
d. Changing If the guest adjust or change the date or any services they selected.
e. Cancelling If the guest had change their mind and canceled their reservation or any services they had selected.
A. EXISTING SYSTEM DESCRIPTION
CHAPTER II SYSTEM ANALYSIS Puerto Paraiso Resort offers resort reservation for all occasions such as weddings, birthdays, baptismal, debut, seminars and so on. Their reservation system is manual. First, the guest will inquire for the services they offered. Then
the receptionist will show the list of their services and the availability of their resort. After the guest had selected, the receptionist will check if that services and date is available. And if that date and services is available, the receptionist will then show to the guest the reservation fee details. And the guest will pay for the required reservation fee and issued them a receipt with balance details. And the receptionist will add it to their list of reservation.
B. BUSINESS RULES •Reservation
fee is required for the reservation of the
resort for at least 40-50% of the full payment.
•In
of cancellation, 50% of reservation fee will be
refund if cancellation is made one week before the date reserved or either depends on date the guest made the
reservation.
C. Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses Description
Quantity Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
Php 18,930.00
D. DATA FLOW DIAGRAM Context Diagram
Down payment / full payment for reservation Guest selected reservation details Guest Inquiry
Guest List of services offered Reservation Fee details O.R(w/ balance) O.R(fully paid)
List of new guest reservation details
Puerto Paraiso Resort Reservatio n System
Receptioni sts
List of payments for reservation fee and balances
Top Level Diagram Check resort services offered
1 Guest Inquiry
Guest
D1 Resort Services Files
Check resort’s Services offered
Resort services details List of services offered
Existing guest reservation details
2 Guest selected reservation details
Check Resort Reservation
Check existing guest reservation details
D2 Resort Reservation Files
Checked guest’s selected reservation details New guest’s reservation details
3
Guest reservation details
Down payment for reservation Update Reservation Record
Updated guest’s selected reservation details Guest payments details
Reservation Fee details
D3
Guest Files
4 Updated guest payments details
Reservation Fee details (balance) Receipt
Generate Reservation
List of new guest reservation details
In-charge
List of payments for reservation fee and balances
Explosion Process 1 1.1 Guest Inquiry
Show resort’s Services offered
List of services offered
Explosion Process 2 Existing guest reservation details
Guest selected reservation details
2.1 Check selected reservation and resort availability
Check existing guest reservation details
Checked guest’s selected reservation details
D1 Resort Reservation Files
Explosion Process 3
Checked guest’s selected reservation details
Checked guest’s selected reservation details
3.1 Compute payments for reservation fee and update reservation record
Updated guest’s selected reservation details
3.2 Add guest’s reservation details
New guest’s reservation details
Guest reservation details
D1 Resort Reservation Files
Explosion Process 4 Updated guest’s selected reservation details
4.1
Reservation Fee details
Generate Reservation fee details
Guest Reservation Fee details (balance) List of new guest reservation details
Payments for reservation
In-charge
3.2 Receipt Generate receipt
List of payments for reservation fee and balances
Guest
In-charge
Input and Output Documents • •
• • • • •
Input Documents Guest Inquiry - quest inquiry for resort’s services and availavility. Guest selected reservation details - description of the selected reservations of guest. Down payment/ full payment – payments for reservation fee. Output Documents Services offered list – the list of resort’s reservation services. Reservation fee details – description of the reservation fee that the guest must pay. Official receipt with balance- given to the guest with balances details Official receipt for fully payment – given to the guest for the full payment of the reservation
Chapter III System Design
•
Proposed System Description
Online Resort Reservation System provides the company a full reservation management. Online guest could view images of the resort, the services they offered, the packages rates and their unit’s rate. The online guest could also view the existing reservation of the resort. For reservation, the online guest will first select the service they want, and then enter their arrival date and departure date, and the system will show all the services that are available for their dates. They could also add, remove or change the services they had selected. And as they select, add or change services, the payment details are stated automatically. After selecting, online guest will fill up a form for registration. For the returning guest, they will just log-in and the system will add it to their . And then online guest will submit that form for confirmation and the system will show the summary of billings and confirmations. And the resort will the newly guest within 24hours through phone or email for the confirmation of their reservation.
Data Flow Diagram
Context Diagram Updated registration form Added Services Details Guest selected reservation details Guest Search
Online Guest Resort’s details Reservation availability details Reservation summary Registration form Confirmation summary
Online Resort Reservation System
Top Level Diagram Guest Viewing
Online Guest Resort details
Check resort services details
1
D1 Resort Services Files
View Resort Features
Resort services details Guest selected services Guest selected services details
2 Guest added services
Retrieve Resorts Availabilit y
Existing Guest Reservation Details
D2 Resort Reservation Files
Added Services Details New guest’s details
3 Updated Registration Form Log-In
Update Reservatio n Files Updated Reservation details
Guest reservation details
Guest payments details
D3
4 Registration Form Confirmation Summary Reservation Summary Details
Generate Reservatio n
Updated guest payments details
Guest Files
Explosion Process 1 Services details
1.1 Guest Search
Online Guest
View Resort’s Features
Resort’s services details
Viewed resort’s features
D1 Resort Services Files
Explosion Process 2 Resort availability details
2.1 Guest selected Reservation
Check Resort Availability
Selected services details
D2 Resort Reservation Files
Checked resort availability details
Online Guest
Added services availability details
2.2 Guest added services
Online Guest
Validated added services
Validate Resort Reservation
Added services details
D2 Resort Reservation Files
Explosion Process 3 Guest reservation details
3.1 Updated registration form
Add New Reservation
New guest details
D3 Resort Reservation Files
Updated reservation details
4
Return guest reservation details
3.1 Log-in
Update New Reservation
Return guest details
Updated reservation details
4
D3 Resort Reservation Files
Explosion Process 4 4.1 Guest selected services
Generate Reservation Summary
Reservation summary details
Online Guest
4.2 Added services details
Generate Registration Form
Registration form
Online Guest
Confirmation summary
Online Guest
4.3 Updated guest reservation
Generate Confirmation Summary
Input and Output Design Input Design Search for resort availability form.
Registration form for reservation confirmation.
Output Design Reservation summary form
Confirmation of reservation form
•Database design •Entity Relationship Diagram
DATA DICTIONARY
- all information about the resort. Amenities - features of the resort, that guest can avail. Confirmation = the selected reservation of the guest is already validated and Us - Mobile and telephone numbers where you can for more information about the resort Great Features - features of the resort. Home - Main page of the resort reservation online system Location - its state here where you can locate the resort. Log-in - this is for the returning guest. Package - resort’s package deal Reservation summary - summary of the selected reservation of the guest. confirmed. Resort - a place used for relaxation or recreation, attracting visitors for holidays or vacations. Room & Rates - List of Rooms and their rates and inclusions.
APPLICATION DESIGN
Interface Design()
Home page of the Online Resort Reservation System
The resort’s profile page
Resort’s amenities pages
Resort’s rooms and rates page
Home page of the Online Resort Reservation System
Resort’s number and mailing address page
Resort’s location page
Resort’s swimming pool
Resort’s cottages
Resort’s receiving hall
Resort’s wedding package
Resort’s baptismal package
Resort’s birthday package
Resort’s debut package
Resort’s seminar package
Interface Design(Server)
log-in page
HARDWARE DESIGN Name
Specification
Processor
2.93 GHZ
Motherboard
Intel BLKHD55PJ
Memory
2GB DDR PC 1333 memory
Hard Drive
500 GB 7200RPM SATA HDD
Monitor
16” LCD Monitor
Keyboard
PS/2
Mouse
PS/2
AVR
500watts
DVD/CD ROM
20V
Printer
Epson DeskJet printer
SOFTWARE DESIGN
Name
Specification
Operating System
Microsoft Windows7
Framework
.NET Framework 3.5
Database
MySQL Professional Edition
MANPOWER REQUIREMENTS
should be at least 2 year college level and must be a computer literate.
RECOVERY PLAN
The Windows Backup (Microsoft Backup) utility helps to create a copy of the information on the hard disk. In the event that the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, the resort can use the copy to restore the lost or damaged data. The Windows Backup utility helps protect data from accidental loss. For example, the resort can use Windows Backup to create a duplicate copy of the data on the hard disk and then archive the data on another storage device. The backup storage medium can be a logical drive such as hard drive, or a separate storage device such as a removable disk, or an entire library of disks or tapes organized into a media pool. Using Windows Backup (Microsoft Backup), resort can: Archive selected files and folders on the hard disk. Restore the archived files and folders to the hard disk or any other disk that can access. Make a copy of the computer's system, which includes the system files, the registry, and other system components. Make a copy of the computer's system partition, boot partition, and the files needed to start up the system in case of computer or network failure.
PROPOSED OPERATION COST Personnel Description
Number
Salary / Month
Salary/Yearly
Employees
1
Php 6,000.00 each
Php 72,000.00
TOTAL
Php 72,000.00
Maintenance Description
Monthly
Yearly
Electric Bill
Php 900.00
Php 10,800.00
Internet w/ Landline
Php 3,800.00
Php 45,600.00
TOTAL
Php 56,400.00
Marketing Expenses Description
Quantity
Unit price
Total Price
Yearly
Ledger
1
Php 28.00
Php 28.00
Php 168.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Bond Paper
1
Php 150.00
Php 150.00
Php 900.00
TOTAL
POC = Php 144,438.00
Php 16,038.00
DEVELOPMENT COST Description
Cost
Computer Set
Php 26,500.00
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN)
2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply PS/2 Keyboard & Mouse Multimedia Speakers, 500W AVR Layers Ergonomic Table
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
COST BENEFIT ANALYSIS
Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses
Description
Quantity
Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
EOC = Php 166,530.00
Php 18,930.00
Development Cost
Description
Cost
Computer Set
Php 26,500.00
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN) 2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply
PS/2 Keyboard & Mouse Multimedia Speakers, 500W AVR Layers Ergonomic Table
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
DC = Php 76,500.00
PROPOSED OPERATION COST
Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
1
Php 6,000.00 each
Php 72,000.00
TOTAL
Php 72,000.00
Maintenance Description
Monthly
Yearly
Electric Bill
Php 900.00
Php 10,800.00
Internet w/ Landline
Php 3,800.00
Php 45,600.00
TOTAL
Php 56,400.00
Marketing Expenses Description
Quantity Unit price
Total Price
Yearly
Ledger
1
Php 28.00
Php 28.00
Php 168.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Bond Paper
1
Php 150.00
Php 150.00
Php 900.00
TOTAL
Php 16,038.00
POC = Php 144,438.00
CHAPTER 4 SUMMARY, FINDING, AND RECOMMENDATION
Feasibility Study Operational Feasibility Performance The Online Resort Reservation System can provide adequate services to the company and to their staff that s and satisfy them for all the information they need may from their resort and guests. It is a reservation system that simplifies the booking process wherein anyone can check room availability at any time of the day and night. With this system, it is easy to maintain a one relationship with resort guest. Each time a guest will make a reservation, the room status is updated and the customer details are added to resort database.
Economy The company must provide a certain amount for the development and implementation of the system, but in due time the initial investment can be acquired.
Control The Online Resort Reservation System has the ability to control the company’s rental business and it helps minimize staff’s errors.
Efficiency The Online Resort Reservation System automatically calculates rent, security deposits, charges, fees, due dates or any other features provided. Complete payment history is maintained for each reservation, including credit card payment information. Complete mailing address management is integrated into the online resort reservation process. Guest information is stored indefinitely, including e-mail addresses that may be used to e-mail confirmations. Names and addresses may be reused automatically each year for return guests. Labels can be printed or exported for direct mailings and brochures.
Services The Online Resort Reservation System is a full booking system wherein the guest(s) can book online and he/she can check the room availability in real time. The system will prompt the guest an instant availability check of a certain room type in a certain date, they could know whether the room is available or not. In addition, the guest can also pay online via Credit Card VISA/MasterCard, bank deposit (for locals who doesn't have Credit Card) as an additional mode of payment. When confirmed booked and paid, the system will send an instant booking and payment confirmation to the guest as well as to the resort/hotel owner for verification purposes. With regards to management of the system, guest can update (add, edit, delete) rooms types, room images, room rates, policy updates, down-payment management. In general, what you can see on the online reservation system can be managed by yourself without ing us to update everything
TECHNICAL FEASIBILITY The Online Reservation Resort System is reliable, fast and complete that provides your reservation for the rooms through online. The developers of this system are expert because they studied in this field for years. The Online Reservation Resort System is easy to implement throughout the company and is friendly system.
ECONOMIC FEASIBILITY •Development Cost Description
Cost
Computer Set
Php 26,500.00
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
•Existing Operational Cost Personnel
Description
Number
Salary / Month
Salary/Yearly
Employees
2
Php 5,400.00 each
Php 129,600.00
TOTAL
Php 129,600.00
Maintenance Description
Monthly
Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses Description
Quantity
Unit price
Total Price
Yearly
Notebook
1
Php 30.00
Php 30.00
Php 360.00
Receipt(booklet)
10
Php 115.00
Php1150.00
Php 13,800.00
Ballpen
6
Php10.00
Php 60.00
Php720.00
Log Book
1
Php 225.00
Php 225.00
Php 450.00
Fliers(bundle)
2
Php 150.00
Php300.00
Php 3,600.00
TOTAL
Php 18,930.00
EOC = Php 166,530.00
Development Cost
•
Description
Cost
Computer Set
Php 26,500.00
Professional Fee
Php 40,000.00
Training Cost
Php 10,000.00
TOTAL
Php76,500.00
Savings(SN) SN = EOC - POC = Php 166,530.00 – Php 144,438.00 = Php 22,092.00
Comparative Table
Annual Interest Rate Used = 4.3% (as of 2011) Year
Savings
Interest
Present
Cumulative Present
Value(PVN)
Value(V)
Mark
1
Php 22,092.00
1.043
Php 21,181.21
Php 21,181.21
*
2
Php 22,092.00
1.088
Php 20,305.15
Php 41,486.36
/
3
Php 22,092.00
1.135
Php 19,464.32
Php 60,950.68
/
4
Php 22,092.00
1.183
Php 18,674.56
Php 79,625.24
/
5
Php 22,092.00
1.234
Php17,902.76
Php 97,528.00
/
Payback Period
PbP
= =
=
DC – V of the last ‘*’ mark PV ‘/’ Php 76,500.00 – Php 21,181.21 Php 20,305.15 3.724
+ Number of ‘*’ +1
Net Present Value (NPV) N PV = V of the last ‘/’ (5th yr) – DC = Php 97,528.00 – Php 76,500.00 = Php 21,028.00
Return of Investment (ROI) ROI
=
NPV * 100% DC = Php 21,028.00 Php 76,500.00 = 27.48%
* 100%
Schedule Feasibility
The Online Reservation System can be made within four months and needs another One month for testing.
•Pert
Findings The Online Resort Reservation System provides features of both online reservation and ment through the use of the world wide web with good ment of the resort.
Recommendation The Online Resort Reservation System is recommended to help the resort in improving their existing reservation system and its reputation to the customer. And at the same time it helps in advertising their resort.
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