Sandhya Resume 1 lo6f
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Sandhya Ahire Sheetiya Nagar 205/Building no.4/ Sakinaka, 90 feet RD, Opp. Punjab National Bank Andheri East Mobile: 9987712810 Email: [email protected]
Objective & Self Reflection::
Seeking a position in your esteemed organization to utilize the skills I have developed during my career, with an eventual goal of assuming responsibilities and proving myself as a valuable asset to the organization. Important role in Customer Services, Sales & Operations, in an organization. I believe that logical thinking and leadership qualities are my greatest possession. Ability to deal with people, the ability to grasp things fast, and willingness to work has always been my strengths.
. Educational Qualification: B. Com. H.S.C. – Mumbai Divisional Board, March 2011, securing 2nd Class S.S.C – Maharashtra State Board, March 2009, securing 1st Class Additional Qualifications: Fundamentals of Computers: OS: Windows XP, Databases: MS Access, Spread Sheet - MS Excel 97, 2000 & XP. Word Processor - MS Word 97, 2000 & XP. Presentation - MS PowerPoint 97, 2000 & XP, Internet - E-Mail, Netsurfing
Work Experience: Currently Employed with Virtual Soft System Ltd- ROAM1 MOBILE Division Since MAY 15 Designation: Operation Executive for Back office Working as Client servicing executive specializing in Customer Services, Sales & Operations
Managing Customer Queries and network Queries via In bond calls as CSE Ensuring solutions to clients within Timelines Directly reporting to Head -West India Managing my KRA’s.
Coordinating with other Dept. in improving QOB. Encouraging team to increase team synergy & motivation level.
Health Media Publishing Pvt Ltd
From August 2013-April 2015
Job Description: Position: Virtual Relationship Manager Working as a Relationship Manager & catering to the Service & Sales for the preferred segment of Customers since August 2013 till April 2015 Analyze customer’s needs by providing professional advice and alternatives/solutions using knowledge of services & Solution as to recommend appropriate products & Service. Build and deepen relationship with customer through excellent service as to maximize on cross-sell and referral opportunities. Send appropriate approved product brochures according to customer’s requests and needs Regularly in touch with customers and Manage retention with customers. Outbound phone calls to follow up on product or Service. To actively participate and provide in department’s sales planning to generate effective action plans to meet / exceed sales targets. Making sure that the magazines are delivered to the rs and subscribers on or before time Maintaining CRM. Managing SAMS to update each and everything To comply with Group Policy and Standards, local laws and regulations of the Organization. Handling of different campaigns relating to sourcing of new s, retaining employee banking customers & sourcing of credit cards to new customers To Interact with Business/Process/ team to understand their needs and resolving issues Raising invoices for brokerage recovery and following up the same with Finance team. Petty Cash activities for entire Branch. Handling Branch Banking Activities. Processing Refund for Excess & Maintain Data. Taking Care Of Entrie Connection Issues With IT Team
Virtual Soft System Ltd- ROAM1 MOBILE Division
June 2012 to July 2013.
Position: Customer Satisfaction Officer Working as Customer Satisfaction Officer specializing in Customer Services, Sales & Operations
Managing Customer Queries and network Queries via In bond calls as CSE Ensuring solutions to clients within Timelines Directly reporting to Head -West India Managing my KRA’s.
Coordinating with other Dept. in improving QOB. Encouraging team to increase team synergy & motivation level.
Achievements: Received appreciation from customers and managers for good follow up Received certificates and prizes for completion of targets Been a top performer consecutively for six months in Customer .
About myself: I possess excellent interpersonal, verbal and written skills and a proven ability to develop strong customer and team rapport. I enjoy working as a team member as well as independently. Being able to promote public relations while dealing with irate/ difficult customers is my forte. My aim towards the execution of any task is to be reliable and trustworthy.
Strengths: Communication skills, punctual, confident, sincere, hardworking, responsible & quick learner Personal Details: Date Of Birth: 23rd August' 1992 Hobbies: Reading, Music, Singing, Dancing Linguistic abilities : English, Hindi, Marathi
REFERENCES: Available on request
DATE: 17 January 2018 PLACE: Mumbai SIGNATURE:
Objective & Self Reflection::
Seeking a position in your esteemed organization to utilize the skills I have developed during my career, with an eventual goal of assuming responsibilities and proving myself as a valuable asset to the organization. Important role in Customer Services, Sales & Operations, in an organization. I believe that logical thinking and leadership qualities are my greatest possession. Ability to deal with people, the ability to grasp things fast, and willingness to work has always been my strengths.
. Educational Qualification: B. Com. H.S.C. – Mumbai Divisional Board, March 2011, securing 2nd Class S.S.C – Maharashtra State Board, March 2009, securing 1st Class Additional Qualifications: Fundamentals of Computers: OS: Windows XP, Databases: MS Access, Spread Sheet - MS Excel 97, 2000 & XP. Word Processor - MS Word 97, 2000 & XP. Presentation - MS PowerPoint 97, 2000 & XP, Internet - E-Mail, Netsurfing
Work Experience: Currently Employed with Virtual Soft System Ltd- ROAM1 MOBILE Division Since MAY 15 Designation: Operation Executive for Back office Working as Client servicing executive specializing in Customer Services, Sales & Operations
Managing Customer Queries and network Queries via In bond calls as CSE Ensuring solutions to clients within Timelines Directly reporting to Head -West India Managing my KRA’s.
Coordinating with other Dept. in improving QOB. Encouraging team to increase team synergy & motivation level.
Health Media Publishing Pvt Ltd
From August 2013-April 2015
Job Description: Position: Virtual Relationship Manager Working as a Relationship Manager & catering to the Service & Sales for the preferred segment of Customers since August 2013 till April 2015 Analyze customer’s needs by providing professional advice and alternatives/solutions using knowledge of services & Solution as to recommend appropriate products & Service. Build and deepen relationship with customer through excellent service as to maximize on cross-sell and referral opportunities. Send appropriate approved product brochures according to customer’s requests and needs Regularly in touch with customers and Manage retention with customers. Outbound phone calls to follow up on product or Service. To actively participate and provide in department’s sales planning to generate effective action plans to meet / exceed sales targets. Making sure that the magazines are delivered to the rs and subscribers on or before time Maintaining CRM. Managing SAMS to update each and everything To comply with Group Policy and Standards, local laws and regulations of the Organization. Handling of different campaigns relating to sourcing of new s, retaining employee banking customers & sourcing of credit cards to new customers To Interact with Business/Process/ team to understand their needs and resolving issues Raising invoices for brokerage recovery and following up the same with Finance team. Petty Cash activities for entire Branch. Handling Branch Banking Activities. Processing Refund for Excess & Maintain Data. Taking Care Of Entrie Connection Issues With IT Team
Virtual Soft System Ltd- ROAM1 MOBILE Division
June 2012 to July 2013.
Position: Customer Satisfaction Officer Working as Customer Satisfaction Officer specializing in Customer Services, Sales & Operations
Managing Customer Queries and network Queries via In bond calls as CSE Ensuring solutions to clients within Timelines Directly reporting to Head -West India Managing my KRA’s.
Coordinating with other Dept. in improving QOB. Encouraging team to increase team synergy & motivation level.
Achievements: Received appreciation from customers and managers for good follow up Received certificates and prizes for completion of targets Been a top performer consecutively for six months in Customer .
About myself: I possess excellent interpersonal, verbal and written skills and a proven ability to develop strong customer and team rapport. I enjoy working as a team member as well as independently. Being able to promote public relations while dealing with irate/ difficult customers is my forte. My aim towards the execution of any task is to be reliable and trustworthy.
Strengths: Communication skills, punctual, confident, sincere, hardworking, responsible & quick learner Personal Details: Date Of Birth: 23rd August' 1992 Hobbies: Reading, Music, Singing, Dancing Linguistic abilities : English, Hindi, Marathi
REFERENCES: Available on request
DATE: 17 January 2018 PLACE: Mumbai SIGNATURE:
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