Tcs d6p1s

TRANZUM COURIER SERVICE

FOUNDED BY  Engineer Khalid Awan & his brother in 1983.

INTRODUCTION  TCS Pakistan has continued to lead, the courier

and logistics service industry in Pakistan through innovation, pioneering spirit, commitment and ion.  Came as a domestic courier company.

INTRODUCTION  Provides domestic as well as international

services.  Deliveries crossing over 6 million a month.  155 offices.  7000 professional.  530 plus convenient locations.  Operates internationally at UAE & Canada.

VISION STATEMENT  "TCS will be recognized and respected as professional, innovative,

profitable information, and knowledge based logistics/services enterprise, with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America"

MISSION STATEMENT  "The TCS People will however be encouraged to be open to

unconventional ideas and services and recognize new trends at very early stages"

TCS CORE VALUES  Quality  TCS people should direct every effort to deliver

maximum value and satisfaction to our customers.  Profitability through Efficiency  Efficiency will be the hallmark of TCS people to

optimize profitability and growth.

REGIONS  350 Cities in Pakistan  Network divided into three regions  South Region (Karachi, Quetta, Sukkur,

Hyderabad)  North Region (Lahore, Faisalabad, Multan)  Central Region (Rawalpindi/Islamabad, Gujranwala, Peshawar)

MARKETING CHANNEL  Off line ment franchise are

itself it’s marketing channels  delivering to customer value

Distribution Channel CASH BUSINESS

CORPORATE BUSINESS

(Through walk –in)

(Through )

BIKES LESS THAN 2 KGS

EXPRESS MORE THAN 2 KGS

OFFICES

OVERLAND SHIPPING

CARGO

GENERAL COURIER INDUSTRY

FUNCTIONS AND APPLICATIONS  International courier service  Domestic courier express  Overland express  Sentiments

INTERNATIONAL COURIER SERVICE  TCS provide various international documents and

parcel services.  Freight Express  Red Box  Student Express

DOMESTIC COURIER EXPRESS  TCS provides overnight express  Same day delivery  Fragile & Special Handling Express  Holiday Delivery  Economical Red Boxes

 Gift delivery  Gourmet cake  Floral bouquets  Sweets  Perfume  Mango Tango

COMPETITOR AND THEIR BUSINESSES General Courier Segment (Express) 1. Leopards 2. OCS 3. TNT

Heavy Gift Delivery Equipmen t Segment 1. OCS 1. DHL 2. Fed-Ex 3. UPS 4. TNT

LEADING INDICATOR  Technology

 Speed/time delivery  Trust  Price consciousness

WHAT DO CUSTOMER WANT  Time delivery

 Speed  Reliability  Brand image  Minimum price  Dealing with customers  Flexible payment  Insurance courage  Money back guarantee

Awards and Achievements Super Brands Award 2008-09

Consumer Choice Award-2010

Brands Icon Award

Awards and Achievements 

‘Brands of the Year’ Award



ISO 9001:2000 Certification



Earned Goodwill in Canada

SWOT Strengths:  Access across countries  Initial learning & benefits from DHL’s System.  Has own palnes and operate them on their own licences.  Covers more than 200 countries.  Holds 7 % share in international marketing.  Owns its own trucks, vans and motor bikes.  Has highly trained work force.  International operations in UAE & Canada.

SWOT Weakness:  Loses employees easily & then they competitors.  TCS has no formal s with delivery person.  Does not have an expert IT and control system.

SWOT Opportunities:  Can start price war to eliminate their competators. Threats:  Legislative barriers like post office act 1898.  PIA has started his own courier service.