Unit 33_small Business Enterprise q3m
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1.1 Produce a profile of a selected small business identifying its strengths and weakness. Introduction Caffè Finix Coffee shop is a local coffee shop in Stratford . Near the Stratford college and Westfield Shopping Centre. Caffè Finix Coffee shop Opened in 2009.
Caffè Finix coffee shop is a famous daily necessity for local coffee addicts, a place to dream of as you try to escape the daily stresses of life and just a comfortable place to meet your friends or to read a book, all in one. The shop owner is MrKhan. The shop is operate in a 1500 square foot shop within a walking distance from the Stratford college. The coffee shop start up fund £ 25000. Theiremployees 7, all are part time worker. Caffè Finix coffee shop provide coffee, tea and breakfast.
SWOT Analysis: SWOT is the first stage of planning and helps decision makers to focus on key issues. SWOT method is a key tool for company to officials to formulate strategic plan. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. SWOT model analysis factors that are internal to the business and also factors that affect the company from outside. Strengths and Weaknesses in the SWOT matrix are internal factors. Opportunities and Threats are external factors. SWOT is the very popular tool in marketing because it is quick, easy and intuitive. SWOT analysis provides information that is helpful in matching in the firm’s resource and capabilities to the competitive environment in which it operates Strength: Strengths refer to the firm’s capabilities or aspects of the business that the firm does very well. Strengths are resource advantages relative to competitors and the need of the markets a firms serves or aspects to serve. It is a distinctive competence when it gives the firm comparative advantages in the market place. Strengths arise from the resources and competencies available to the firm.
Example of strengths include the following:
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 1
Company
Strengths
Coca-cola
------ Strong Brand Name
Apple
------ Products Innovation
Tesco
------ Broad Product Range
Strengths of Caffè Finix are given bellow:
1.Excellent, fresh & quality food and coffee. 2.Broad product range. 3.Doing business in very good location (high street, shopping centre). 4.Good reputation among customer. 5.Sales turnover is growing up .
Weaknesses: Weakness is a limitation deficiency in one or more resources or competencies relative to competitors that impedes a firm’s effective. Weaknesses are aspects of the firm’s operations or activities that it does not do very well. For example, Primark Sales the low quality product and so many British Airways engers have lost their baggage frequently. So, here low quality product and lost baggage of the example of weaknesses for the both company. As a Business Executive I find out some weaknesses of Caffè Finix those are given bellow:
1.Weak food sector than other competitors. 2.Most brand names are little known 3.Rent is very expensive
Opportunities Opportunities are aspects of the environment that the firm can take advantages of or capitalise upon. The firm’s success probability depends on whether its business strengths not only match the key success requirements for operating in the target market but also exceed those of its competitors. For example Tesco have an opportunity to open a new store in China. To analysis the external business environment, I found some opportunities for Caffè Finix . If Caffè Finix will take following opportunity, I think their profit will be maximising in future: Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 2
1.Selling the brand name can earn more profit i.e. can start franchising business.
2.Give the competitive price if directly contract or invest in the developing countries those are cultivate and produce tea, coffee and any other food.
3.More capital invests in UK because coffee and sandwich shop market is growing rapidly.
Threats Threats are aspects in the environment than can hinder a firm from achieving its objective and
goals. An environmental threat is a challenge posed by an unfavourable trend or
development that would lead in the absence of defensive marketing action, to deterioration in sales or profit. Threat should be classified according to seriousness and probability of occurrence. Examples of Threats are: 1.Competitors 2. Government new policies, taxation 3.Political instability- wars etc.
This provides evidence for assessment criteria 1.1
1.2 Carry out an analysis of the business using comparative measures of performance.
Caffè Finix PROFIT AND LOSS For the year ended 30 April 2012 and 30 April 2013
Sales
2012
2013
£
£
120,000
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
200,000
Page 3
Cost of sales
80,000
150,000
Gross profit
40,000
50,000
Overheads
10,000
15,000
Net profit
30,000
35,000
Caffè Finix BALANCE SHEET as at 30 APRIL 2012 and 30 APRIL 2013 2012 £
2013 £
£
Fixed assets
£
£
£
15,000
12,000
Current assets Stock
7,000
Debtors
12,000
Bank
18,000 36,000
1,000
0
20,000
54,000
Less Current liabilities Creditors
6,000
15,000
0
10,000
Bank overdraft
6,000
25,000
Working capital
14,000
Net Assets
29,000
29,000 41,000
Financed by capital Opening capital
22,000
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
29,00 Page 4
Add net profit
30,000
35,000
52,000
64,000
Less drawings
23,000
23,000
Closing capital
29,000
41,000
Liquidity ratio: if we asses analyse company profitable we need to consider couple of ratio a) Current ratio = current asset / current liability
2012 CR = CA / CL
2013
= 20000/ 6000
= 54000/ 25000
= 3.33 times
= 2.16 times
In 2012 company could pay their liability more than three times use their current asset. In 2013 company used their working capital efficient way. Company still pay their CA twice by using current assets. Conventional wisdom has it that on ideal current ratio is 2. 2) QUICK RATIO (ACID TEST) =
CURRENT ASSET – inventory / current
liabilities 2012 Q r = CA – INVENTOR / CL
2013
= 20000 – 7000/ 6000
= 2.17
= 54000-18000/25000 = 1.44
In 2012 company pay their liability twice by using CA. Which is good, but it’s indicate that company cannot use their capital efficient way but in 2013 company use their working capital proper way. Conventional wisdom has it that on ideal quick ratio is 1 ASSET UTILIZATION:
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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WORKING CAPITAL TURN OVER = SALES REVENUE / NET WORKING CAPITAL
2012 WCT =
= 120000/ 14000 = 8.57
2013 = 200000/25000 =8
Profitability ratio: 2012 ROCE
2013
= profit before investment / capital employed * 100 = 30000/52000 * 100 = 57.69% or 58 %
= 35000/64000*100 = 54.68% or 55%
The company ROCE has decreased in 2013 .From capital investment the company earned 55% in 2013 compared with 58% in 2012.
Gross profit margin = gross profit / sales revenue *100 2012 =40000/120000*100 =33.33 %
2013 =50000/200000*100 =25%
Operating profit margin = operating profit /sales *100 = 30000/120000*100 = 25%
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
= 35000/200000*100 = 17.5%
Page 6
The (33.33% - 25%) = 8.33% decrease in gross profit is not good news for the company. It indicates a closer group between selling price and cost of sales. In 2013 company’s cost of sales increased by comparing with 2012. However the operating margin also decrease by (25% - 17 .5 %) = 7.5%. It indicate that company expense have increased and may require tighter controls. This provides evidence for assessment criteria 1.2
2.1: Recommend how to overcome the identified weaknesses in the business. Although Stratford will generate a higher customer base, commercial rent is relatively expensive. The high rent cost should be covered by the larger expectance of revenue, due to higher average income in this area, compared to a less populous area or a higher rent area, such as Eastham. Locating the business on the Caffè Finix in Stratford will mean that there are limited parking bays, so our customers will face parking problems. To overcome this problem, the business can rent a small number of bays directly in front of the shop to ensure that customers can access the business easier.
The business should expect a high inventory turnover rate due to raw materials having a short expiry date. The business will use First In First Out (FIFO) method for sale and stock replenishment. Also an effective restocking and reordering procedure needs to be developed to maintain and supply the right amount of materials for daily operation. Quality control is very difficult to achieve as the cupcakes and coffee will be made differently each time. To ensure quality control, procedures will need to be established,
ensuring
the
taste
and
decorations
can
remain
as
similar
as
possible.
The business idea is based on an increasing social trend, meaning that if the trend does not receive well with Perth’s population the business could suffer a loss. However because the business will also be a café, this will hopefully allow the business to avoid too much turmoil due to a trend downturn.
This provides evidence for assessment criteria 2.1
2.2.Analyses ways in which exiting business performance could be maintained and
strengthened. The Caffè Finix coffee shop uses a strategy of total quality in product and service. Our promise is in our location, the products we sell, the people we attract and the atmosphere we create. Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 7
People want a better-tasting coffee drink Coffee drinkers want a more inviting coffeehouse environment Coffee drinks are considered an affordable luxury The coffee shop industry is largely unaffected by the economy and world events The star coffee shop offers several unique advantages over all other coffeehouses
The Caffè Finix coffee shop compared to the other coffeehouses in the Stratford area includes the following: A significantly higher quality, better tasting coffee product. Our current location can arguably be considered the best in the market in the heart of the downtown shopping, dining, entertainment . An ambiance superior to all other coffeehouses in the area with upscale "Cote d'Azur" look. It features stained glass decorations, art glasswork, Mediterranean Riviera style furnishings and outdoor dining. The only coffeehouse downtown to provide regular weekend evening entertainment. A wider variety of popular drinks than our competitors, including flavoured coffee drinks, tea
This provides evidence for assessment criteria 2.2
2.3. Recommend with justification, near areas in which the business could expand.
Our coffee shop is located in Stratford. Now we are suggest to open a new coffee shop in London City airport. Because that is a very crowded area by travellers and workers .so that business will success.
The greatest locations - visibility, high traffic pattern, convenient access.
The best products - freshest coffee beans, serving containers, consistent flavour.
The friendliest servers - cheerful, skilled, professional, articulate.
The finest reputation - word-of-mouth advertising, promotion of our community mission of charitable giving This provides evidence for assessment criteria 2.3
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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3.1. Produce an assessment of existing business objectives . Objectives: Become selected as the "Best Coffee shop in the area" by the local restaurant guide. Maintain a 65% gross margin. Consistently providing finest coffee items. Caffè Finix coffee shop is achieved the first objectives in now. Because their daily customer is 500 perday. So the star coffee shop best coffee shop in Stratford area. Consistently provide finest coffee items : CaffèFinix coffee shop used the high quality coffee beans to coffee and speed service to the customer. Caffè Finix coffee shop has: Provided a customer with quality product at a competitive price. Provided the customer with a more convenient method for obtaining their desired product. Demonstrated how star coffee shop appreciates their loyalty and patronage by donating money to their personal cause.
This provides evidence for assessment criteria 3.1
3.2.Revise business plans to incorporate appropriate changes.
The star coffee shop marketing strategy will be focused at getting new customers, retaining the existing customers, getting customers to spend more and come back more often. Establishing a loyal customer base is of a paramount importance since such customer core will not only generate most of the sales but also will provide favourable referrals.
The star coffee shop position itself as unique coffee shop where its patrons can not only enjoy a cup of perfectly brewed coffee but also spend their time in an ambient environment. Comfortable sofas and chairs, dimmed light and quiet relaxing music will help the customers to relax from the daily stresses and will differentiate the star coffee shop from incumbent competitors.
The star coffee shop barristers will handle the sales transactions. To speed up the customer service, at least two employees will be servicing clients--while one employee will be preparing the customer's order, the other one will be taking care of the sales transaction. All sales data logged on the computerized point-of-sale terminal will be later analysed for marketing purposes. Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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In order to build up its client base, the star coffee shop will use banners and fliers, utilize customer referrals and cross-promotions with other businesses in the community. At the same time, customer retention programs will be used to make sure the customers are coming back and spending more at the coffee bar.
This provides evidence for assessment criteria 3.2
3.3.Prepare an action plan to implement the changes. Market analysis The Caffè Finix coffee shop focused the two markets People living in the local area Someone travelling to or from work, out shopping .
Market segmentation The Caffè Finix coffee shop focused its marketing activities on reaching the University students and faculty, people working in offices located close to the coffee bar and on sophisticated teenagers. Our market research shows that these are the customer groups that are most likely to buy gourmet coffee products. Since gourmet coffee consumption is universal across different income categories and mostly depends on the level of higher education, proximity to the Stratford campus will provide access to the targeted customer audience.
Target market segments strategy The Caffè Finix coffee shop provide to people who want to get their daily cup of great -tasting coffee in relaxing atmosphere. Such customers vary in age, although our location close to the Stratford college means that most our clientele will be college student & faculty. Our market research shows that these are discerning customers that gravitate towards better tasting coffee. Furthermore, a lot of college students consider coffee bars to be a convenient studying or meeting location, where they can read or meet with peers without the necessity to pay cover charges. For us, this will provide a unique possibility for building a loyal client base. Market needs General trend toward quality among U.K. consumers definitely plays an important role in the recent growth in gourmet coffee. Additionally, such factors as desire for small indulgencies, for something more exotic and unique, provide a good selling opportunity for coffee bars.
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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This provides evidence for assessment criteria 3.3
4.1.The impact of the proposed changes on the business and its personnel. Businesses are affected by an external environment as much as they are affected by the competitors. Global factors influencing business are legal, political, social, technological and economic. Social factors These factors are related to changes in social structures. These factors provide insights into behaviour, tastes, and lifestyles patterns of a population. Buying patterns are greatly influenced by the changes in the structure of the population, and in consumer lifestyles. Age, gender, etc all determine the buying patterns and understanding of such changes is critical for developing strategies which are in line with the market situations. In a global environment it is important that business strategies are designed keeping in mind the social and cultural differences that vary from country to country. Consumer religion, language, lifestyle patterns are all important information for successful business management. Legal factors These factors that influence business strategies are related to changes in government laws and regulations. For a successful business operation it is important that the businesses consider the legal issues involved in a particular situation and should have the capability to anticipate ways in which changes in laws will affect the way they must behave. Laws keep changing over a period of time. From the point of view of business it is important that they are aware of these changes in the areas of consumer protection legislation, environment allergisation, health & safety and employment law, etc. Economic factors: These factors involve changes in the global economy. A rise in living standards would ultimately imply an increase in demand for products thereby, providing greater opportunities for businesses to make profits. An economy witnesses fluctuations in economic activities. This would imply that in case of a rise in economic activity the demand of the product will increase and hence the price will increase. In case of reduction in demand the prices will go down. Business strategies should be developed keeping in mind these fluctuations. Other economic changes that affect business include changes in the interest rate, wage rates, and the rate of inflation. In case of low interest rates and increase in demand Businesses will be encouraged to expand and take risks. Therefore, business strategies should have room for such fluctuations. Political factors: This refers to the changes in government and government policies. Political factors greatly influence the operation of business. This has gained significant importance off late. For example: companies operating in the European Union have to adopt directives and regulations created by the EU. The political arena has a huge influence upon the regulation of businesses, and the spending power of consumers and other businesses. Business must consider the stability of the political environment, government's policy on the economy etc. Technological factors: These factors greatly influence business strategies as they provide opportunities for businesses to adopt new innovations, and inventions. This helps the business to reduce costs and develop new products. With the advent of modern communication technologies, technological factors have gained great impetus in the business arena. . Huge volumes of information can be securely shared by means of databases thereby Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 11
enabling vast cost reductions, and improvements in service. Organisations need to consider the latest relevant technological advancements for their business and to stay competitive. Technology helps business to gain competitive advantage, and is a major driver of globalisation. While deg the business strategies firms must consider if use of technology will allow the firm to manufacture products and services at a lower cost. Firms can select new modes of distributions with the help of technology. It has become easier for companies to communicate with their customer in any part of the world. This provides evidence for assessment criteria 4.1 4.2. Plan how the changes will be managed in the business. Employees: People naturally do not like change, regardless of whether its positive or negative. The feeling of fear, ambiguity, unknowns, loss of control and power, and the like result in people not feeling naturally comfortable with making a change that could potentially put them in a better situation. These feelings result in paralysis to act, and can often result in people acting irrationally and not in the best interests of an organization. So, with any change initiative is the absolute and mandatory requirement that the change initiators think through what the impact may be to the employee population, who ultimately have to adapt to the new changes in order to best serve the customer.
Business: Competition (what are they doing?) Customer behaviour (needs, wants, and desires) Industry outlook (local, national, global) Demographics (the change populations, there density, etc.) Economy (are we peaking, or moving negatively) Political movements and/or interference Social environment Technological changes General environmental changes
This provides evidence for assessment criteria 4.2
4.3. Monitor improvements in the performance of the business with time-scale.
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 12
Goals
Period
One-Stop Tradition
By the end of 2013
Review
Coffee, Coffee machines, tea, water, as well as perfect ambiance and taste - all from one source
To be number one in local By 2013
Company is trying to be
area
number one.
Service
By 2013
We
strive
to
treat
our
customers respectfully as our guests; we intend to offer our guests service that is prompt, efficient,
friendly,
and
relaxed. Create a model that is franchise ready.
By 2014
That will help to make a chain in the business with others
Increase
clients
in
the By 2014
loyalty club
Customers will be more close with this company
This provides evidence for assessment criteria 4.3
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 13
References Boddy, D. Management and Introduction. 3rd Edition Cox, D. and Fardon, M. (2005) .Management of Finance .Worcester: Osborne Books Limited. Kotler, P and Wong, V and Saunders, J and Armstrong, G.(2005). Principles of Marketing.4thEuropean Edition Kotler, P.(2003)Marketing Management . 11th edition. Kotler, P.(2000 ) Marketing Management.The Millennium Edition
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 14
Caffè Finix coffee shop is a famous daily necessity for local coffee addicts, a place to dream of as you try to escape the daily stresses of life and just a comfortable place to meet your friends or to read a book, all in one. The shop owner is MrKhan. The shop is operate in a 1500 square foot shop within a walking distance from the Stratford college. The coffee shop start up fund £ 25000. Theiremployees 7, all are part time worker. Caffè Finix coffee shop provide coffee, tea and breakfast.
SWOT Analysis: SWOT is the first stage of planning and helps decision makers to focus on key issues. SWOT method is a key tool for company to officials to formulate strategic plan. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. SWOT model analysis factors that are internal to the business and also factors that affect the company from outside. Strengths and Weaknesses in the SWOT matrix are internal factors. Opportunities and Threats are external factors. SWOT is the very popular tool in marketing because it is quick, easy and intuitive. SWOT analysis provides information that is helpful in matching in the firm’s resource and capabilities to the competitive environment in which it operates Strength: Strengths refer to the firm’s capabilities or aspects of the business that the firm does very well. Strengths are resource advantages relative to competitors and the need of the markets a firms serves or aspects to serve. It is a distinctive competence when it gives the firm comparative advantages in the market place. Strengths arise from the resources and competencies available to the firm.
Example of strengths include the following:
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 1
Company
Strengths
Coca-cola
------ Strong Brand Name
Apple
------ Products Innovation
Tesco
------ Broad Product Range
Strengths of Caffè Finix are given bellow:
1.Excellent, fresh & quality food and coffee. 2.Broad product range. 3.Doing business in very good location (high street, shopping centre). 4.Good reputation among customer. 5.Sales turnover is growing up .
Weaknesses: Weakness is a limitation deficiency in one or more resources or competencies relative to competitors that impedes a firm’s effective. Weaknesses are aspects of the firm’s operations or activities that it does not do very well. For example, Primark Sales the low quality product and so many British Airways engers have lost their baggage frequently. So, here low quality product and lost baggage of the example of weaknesses for the both company. As a Business Executive I find out some weaknesses of Caffè Finix those are given bellow:
1.Weak food sector than other competitors. 2.Most brand names are little known 3.Rent is very expensive
Opportunities Opportunities are aspects of the environment that the firm can take advantages of or capitalise upon. The firm’s success probability depends on whether its business strengths not only match the key success requirements for operating in the target market but also exceed those of its competitors. For example Tesco have an opportunity to open a new store in China. To analysis the external business environment, I found some opportunities for Caffè Finix . If Caffè Finix will take following opportunity, I think their profit will be maximising in future: Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 2
1.Selling the brand name can earn more profit i.e. can start franchising business.
2.Give the competitive price if directly contract or invest in the developing countries those are cultivate and produce tea, coffee and any other food.
3.More capital invests in UK because coffee and sandwich shop market is growing rapidly.
Threats Threats are aspects in the environment than can hinder a firm from achieving its objective and
goals. An environmental threat is a challenge posed by an unfavourable trend or
development that would lead in the absence of defensive marketing action, to deterioration in sales or profit. Threat should be classified according to seriousness and probability of occurrence. Examples of Threats are: 1.Competitors 2. Government new policies, taxation 3.Political instability- wars etc.
This provides evidence for assessment criteria 1.1
1.2 Carry out an analysis of the business using comparative measures of performance.
Caffè Finix PROFIT AND LOSS For the year ended 30 April 2012 and 30 April 2013
Sales
2012
2013
£
£
120,000
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
200,000
Page 3
Cost of sales
80,000
150,000
Gross profit
40,000
50,000
Overheads
10,000
15,000
Net profit
30,000
35,000
Caffè Finix BALANCE SHEET as at 30 APRIL 2012 and 30 APRIL 2013 2012 £
2013 £
£
Fixed assets
£
£
£
15,000
12,000
Current assets Stock
7,000
Debtors
12,000
Bank
18,000 36,000
1,000
0
20,000
54,000
Less Current liabilities Creditors
6,000
15,000
0
10,000
Bank overdraft
6,000
25,000
Working capital
14,000
Net Assets
29,000
29,000 41,000
Financed by capital Opening capital
22,000
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
29,00 Page 4
Add net profit
30,000
35,000
52,000
64,000
Less drawings
23,000
23,000
Closing capital
29,000
41,000
Liquidity ratio: if we asses analyse company profitable we need to consider couple of ratio a) Current ratio = current asset / current liability
2012 CR = CA / CL
2013
= 20000/ 6000
= 54000/ 25000
= 3.33 times
= 2.16 times
In 2012 company could pay their liability more than three times use their current asset. In 2013 company used their working capital efficient way. Company still pay their CA twice by using current assets. Conventional wisdom has it that on ideal current ratio is 2. 2) QUICK RATIO (ACID TEST) =
CURRENT ASSET – inventory / current
liabilities 2012 Q r = CA – INVENTOR / CL
2013
= 20000 – 7000/ 6000
= 2.17
= 54000-18000/25000 = 1.44
In 2012 company pay their liability twice by using CA. Which is good, but it’s indicate that company cannot use their capital efficient way but in 2013 company use their working capital proper way. Conventional wisdom has it that on ideal quick ratio is 1 ASSET UTILIZATION:
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 5
WORKING CAPITAL TURN OVER = SALES REVENUE / NET WORKING CAPITAL
2012 WCT =
= 120000/ 14000 = 8.57
2013 = 200000/25000 =8
Profitability ratio: 2012 ROCE
2013
= profit before investment / capital employed * 100 = 30000/52000 * 100 = 57.69% or 58 %
= 35000/64000*100 = 54.68% or 55%
The company ROCE has decreased in 2013 .From capital investment the company earned 55% in 2013 compared with 58% in 2012.
Gross profit margin = gross profit / sales revenue *100 2012 =40000/120000*100 =33.33 %
2013 =50000/200000*100 =25%
Operating profit margin = operating profit /sales *100 = 30000/120000*100 = 25%
Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
= 35000/200000*100 = 17.5%
Page 6
The (33.33% - 25%) = 8.33% decrease in gross profit is not good news for the company. It indicates a closer group between selling price and cost of sales. In 2013 company’s cost of sales increased by comparing with 2012. However the operating margin also decrease by (25% - 17 .5 %) = 7.5%. It indicate that company expense have increased and may require tighter controls. This provides evidence for assessment criteria 1.2
2.1: Recommend how to overcome the identified weaknesses in the business. Although Stratford will generate a higher customer base, commercial rent is relatively expensive. The high rent cost should be covered by the larger expectance of revenue, due to higher average income in this area, compared to a less populous area or a higher rent area, such as Eastham. Locating the business on the Caffè Finix in Stratford will mean that there are limited parking bays, so our customers will face parking problems. To overcome this problem, the business can rent a small number of bays directly in front of the shop to ensure that customers can access the business easier.
The business should expect a high inventory turnover rate due to raw materials having a short expiry date. The business will use First In First Out (FIFO) method for sale and stock replenishment. Also an effective restocking and reordering procedure needs to be developed to maintain and supply the right amount of materials for daily operation. Quality control is very difficult to achieve as the cupcakes and coffee will be made differently each time. To ensure quality control, procedures will need to be established,
ensuring
the
taste
and
decorations
can
remain
as
similar
as
possible.
The business idea is based on an increasing social trend, meaning that if the trend does not receive well with Perth’s population the business could suffer a loss. However because the business will also be a café, this will hopefully allow the business to avoid too much turmoil due to a trend downturn.
This provides evidence for assessment criteria 2.1
2.2.Analyses ways in which exiting business performance could be maintained and
strengthened. The Caffè Finix coffee shop uses a strategy of total quality in product and service. Our promise is in our location, the products we sell, the people we attract and the atmosphere we create. Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
Page 7
People want a better-tasting coffee drink Coffee drinkers want a more inviting coffeehouse environment Coffee drinks are considered an affordable luxury The coffee shop industry is largely unaffected by the economy and world events The star coffee shop offers several unique advantages over all other coffeehouses
The Caffè Finix coffee shop compared to the other coffeehouses in the Stratford area includes the following: A significantly higher quality, better tasting coffee product. Our current location can arguably be considered the best in the market in the heart of the downtown shopping, dining, entertainment . An ambiance superior to all other coffeehouses in the area with upscale "Cote d'Azur" look. It features stained glass decorations, art glasswork, Mediterranean Riviera style furnishings and outdoor dining. The only coffeehouse downtown to provide regular weekend evening entertainment. A wider variety of popular drinks than our competitors, including flavoured coffee drinks, tea
This provides evidence for assessment criteria 2.2
2.3. Recommend with justification, near areas in which the business could expand.
Our coffee shop is located in Stratford. Now we are suggest to open a new coffee shop in London City airport. Because that is a very crowded area by travellers and workers .so that business will success.
The greatest locations - visibility, high traffic pattern, convenient access.
The best products - freshest coffee beans, serving containers, consistent flavour.
The friendliest servers - cheerful, skilled, professional, articulate.
The finest reputation - word-of-mouth advertising, promotion of our community mission of charitable giving This provides evidence for assessment criteria 2.3
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3.1. Produce an assessment of existing business objectives . Objectives: Become selected as the "Best Coffee shop in the area" by the local restaurant guide. Maintain a 65% gross margin. Consistently providing finest coffee items. Caffè Finix coffee shop is achieved the first objectives in now. Because their daily customer is 500 perday. So the star coffee shop best coffee shop in Stratford area. Consistently provide finest coffee items : CaffèFinix coffee shop used the high quality coffee beans to coffee and speed service to the customer. Caffè Finix coffee shop has: Provided a customer with quality product at a competitive price. Provided the customer with a more convenient method for obtaining their desired product. Demonstrated how star coffee shop appreciates their loyalty and patronage by donating money to their personal cause.
This provides evidence for assessment criteria 3.1
3.2.Revise business plans to incorporate appropriate changes.
The star coffee shop marketing strategy will be focused at getting new customers, retaining the existing customers, getting customers to spend more and come back more often. Establishing a loyal customer base is of a paramount importance since such customer core will not only generate most of the sales but also will provide favourable referrals.
The star coffee shop position itself as unique coffee shop where its patrons can not only enjoy a cup of perfectly brewed coffee but also spend their time in an ambient environment. Comfortable sofas and chairs, dimmed light and quiet relaxing music will help the customers to relax from the daily stresses and will differentiate the star coffee shop from incumbent competitors.
The star coffee shop barristers will handle the sales transactions. To speed up the customer service, at least two employees will be servicing clients--while one employee will be preparing the customer's order, the other one will be taking care of the sales transaction. All sales data logged on the computerized point-of-sale terminal will be later analysed for marketing purposes. Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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In order to build up its client base, the star coffee shop will use banners and fliers, utilize customer referrals and cross-promotions with other businesses in the community. At the same time, customer retention programs will be used to make sure the customers are coming back and spending more at the coffee bar.
This provides evidence for assessment criteria 3.2
3.3.Prepare an action plan to implement the changes. Market analysis The Caffè Finix coffee shop focused the two markets People living in the local area Someone travelling to or from work, out shopping .
Market segmentation The Caffè Finix coffee shop focused its marketing activities on reaching the University students and faculty, people working in offices located close to the coffee bar and on sophisticated teenagers. Our market research shows that these are the customer groups that are most likely to buy gourmet coffee products. Since gourmet coffee consumption is universal across different income categories and mostly depends on the level of higher education, proximity to the Stratford campus will provide access to the targeted customer audience.
Target market segments strategy The Caffè Finix coffee shop provide to people who want to get their daily cup of great -tasting coffee in relaxing atmosphere. Such customers vary in age, although our location close to the Stratford college means that most our clientele will be college student & faculty. Our market research shows that these are discerning customers that gravitate towards better tasting coffee. Furthermore, a lot of college students consider coffee bars to be a convenient studying or meeting location, where they can read or meet with peers without the necessity to pay cover charges. For us, this will provide a unique possibility for building a loyal client base. Market needs General trend toward quality among U.K. consumers definitely plays an important role in the recent growth in gourmet coffee. Additionally, such factors as desire for small indulgencies, for something more exotic and unique, provide a good selling opportunity for coffee bars.
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This provides evidence for assessment criteria 3.3
4.1.The impact of the proposed changes on the business and its personnel. Businesses are affected by an external environment as much as they are affected by the competitors. Global factors influencing business are legal, political, social, technological and economic. Social factors These factors are related to changes in social structures. These factors provide insights into behaviour, tastes, and lifestyles patterns of a population. Buying patterns are greatly influenced by the changes in the structure of the population, and in consumer lifestyles. Age, gender, etc all determine the buying patterns and understanding of such changes is critical for developing strategies which are in line with the market situations. In a global environment it is important that business strategies are designed keeping in mind the social and cultural differences that vary from country to country. Consumer religion, language, lifestyle patterns are all important information for successful business management. Legal factors These factors that influence business strategies are related to changes in government laws and regulations. For a successful business operation it is important that the businesses consider the legal issues involved in a particular situation and should have the capability to anticipate ways in which changes in laws will affect the way they must behave. Laws keep changing over a period of time. From the point of view of business it is important that they are aware of these changes in the areas of consumer protection legislation, environment allergisation, health & safety and employment law, etc. Economic factors: These factors involve changes in the global economy. A rise in living standards would ultimately imply an increase in demand for products thereby, providing greater opportunities for businesses to make profits. An economy witnesses fluctuations in economic activities. This would imply that in case of a rise in economic activity the demand of the product will increase and hence the price will increase. In case of reduction in demand the prices will go down. Business strategies should be developed keeping in mind these fluctuations. Other economic changes that affect business include changes in the interest rate, wage rates, and the rate of inflation. In case of low interest rates and increase in demand Businesses will be encouraged to expand and take risks. Therefore, business strategies should have room for such fluctuations. Political factors: This refers to the changes in government and government policies. Political factors greatly influence the operation of business. This has gained significant importance off late. For example: companies operating in the European Union have to adopt directives and regulations created by the EU. The political arena has a huge influence upon the regulation of businesses, and the spending power of consumers and other businesses. Business must consider the stability of the political environment, government's policy on the economy etc. Technological factors: These factors greatly influence business strategies as they provide opportunities for businesses to adopt new innovations, and inventions. This helps the business to reduce costs and develop new products. With the advent of modern communication technologies, technological factors have gained great impetus in the business arena. . Huge volumes of information can be securely shared by means of databases thereby Unit-33_Small_Business_Enterprise_Nayemul_Haque_Khan
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enabling vast cost reductions, and improvements in service. Organisations need to consider the latest relevant technological advancements for their business and to stay competitive. Technology helps business to gain competitive advantage, and is a major driver of globalisation. While deg the business strategies firms must consider if use of technology will allow the firm to manufacture products and services at a lower cost. Firms can select new modes of distributions with the help of technology. It has become easier for companies to communicate with their customer in any part of the world. This provides evidence for assessment criteria 4.1 4.2. Plan how the changes will be managed in the business. Employees: People naturally do not like change, regardless of whether its positive or negative. The feeling of fear, ambiguity, unknowns, loss of control and power, and the like result in people not feeling naturally comfortable with making a change that could potentially put them in a better situation. These feelings result in paralysis to act, and can often result in people acting irrationally and not in the best interests of an organization. So, with any change initiative is the absolute and mandatory requirement that the change initiators think through what the impact may be to the employee population, who ultimately have to adapt to the new changes in order to best serve the customer.
Business: Competition (what are they doing?) Customer behaviour (needs, wants, and desires) Industry outlook (local, national, global) Demographics (the change populations, there density, etc.) Economy (are we peaking, or moving negatively) Political movements and/or interference Social environment Technological changes General environmental changes
This provides evidence for assessment criteria 4.2
4.3. Monitor improvements in the performance of the business with time-scale.
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Goals
Period
One-Stop Tradition
By the end of 2013
Review
Coffee, Coffee machines, tea, water, as well as perfect ambiance and taste - all from one source
To be number one in local By 2013
Company is trying to be
area
number one.
Service
By 2013
We
strive
to
treat
our
customers respectfully as our guests; we intend to offer our guests service that is prompt, efficient,
friendly,
and
relaxed. Create a model that is franchise ready.
By 2014
That will help to make a chain in the business with others
Increase
clients
in
the By 2014
loyalty club
Customers will be more close with this company
This provides evidence for assessment criteria 4.3
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References Boddy, D. Management and Introduction. 3rd Edition Cox, D. and Fardon, M. (2005) .Management of Finance .Worcester: Osborne Books Limited. Kotler, P and Wong, V and Saunders, J and Armstrong, G.(2005). Principles of Marketing.4thEuropean Edition Kotler, P.(2003)Marketing Management . 11th edition. Kotler, P.(2000 ) Marketing Management.The Millennium Edition
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