Agent Guide 4e2z4p

(optional depending on airline setup –

###/ ####a/ ##

<> <group> (can be up to 3 digits)

please with agent supervisor)

Session Time-Outs Session connects are given a 30 second window of connect time, after which the session will be timed out. Liaison will respond to a time-out event by prompting the to disconnect or reconnect the session.

Session Time-out Prompt

Toolbar Icons: „Connect Session‟ „Disconnect Session‟

 (2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

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enger Solutions and Services Liaison Agent Guide

3.1.2 Switching between GUI and Emulator windows When a Liaison session is launched, the working window will open to a default setting either as an emulator window or a GUI window. These settings are determined during configuration and before the first use of the session. From an emulator window default launch, the GUI for the application being used can be accessed by clicking the File pulldown window and selecting Back to “”GUI”” (GUI application name can be „Checkin‟, „Boarding‟, „WorldTracer‟, etc). Emulator Window – Accessing GUI

Once a has accessed a GUI window for an application, “Expert Mode‟ must be selected from the GUI pulldown menu to return to the emulator window. Commands executed in the GUI window will appear as Gabriel commands in the emulator window. For example, if a enger list is accessed in the GUI window, the same listing will appear in the emulator window if the returns to expert mode. Please refer to Appendices B, C & D for examples of other application GUIs.

Checkin GUI


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Toolbar Icon: „Back to “GUI”‟

3.1.3 Working with Split Screens Liaison Split Screens are additional emulator screens used to display different functions and results within the same session. Liaison provides split screen capability for emulator sessions to allow the the ability to switch between different functions without losing existing data on any individual screen. Liaison features the ability to work in as many as five split screens for a single session. Liaison s can toggle between split screens by pressing + .

Split Screen Setup The Liaison split screen setup window can be accessed by clicking the „View‟ pulldown menu, then clicking „Split Screen‟ / „Setup‟. Split screen menu options

The resulting window gives the the option to select up to five split screens, each identified by a letter (A, B, C, D) and the original session name in the title bar. For s who will access split screens frequently, there is an option to automatically split screens at session launch.


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Split Screen setup window

Clicking „OK‟ in this window will launch the split screens.

Maneuvering between split screens Liaison split screens can be arranged on a ‟s desktop in a tile (side by side) or cascade (overlapping) format. These options are accessible from the split screen pulldown menu and can be used once split screens have been launched. The „Split‟ option in the split screen menu allows the to access split screens at any point during an open session. The „Shrink‟ option will close split screens, leaving the original session window open. Use of split screens allows the greater flexibility between transactions without losing convenient screen data. Different types of transactions can be delegated to a specific screen without affecting other split screen windows. For example, an emulator main window may be used to display and refresh a complete enger list, while:    

Split Screen A is used to process engers with special needs Split Screen B is used to process engers to be „unchecked‟ Split Screen C is used to process standby engers Split Screen D is used to process walkup engers without reservations.

Toolbar Icons: „Split Screen Setup‟

„Split Screens‟

„Shrink Screens‟

3.1.4 Print Screens The print screen option for Liaison is used to print the current contents of a ‟s screen without saving the contents to a file. Print screens can be launched by clicking the „File‟ pulldown menu and selecting „Print‟ or by toolbar icon.


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Print screen menu option

Toolbar Icon: „Print Screen‟

3.1.5 Copy/Paste Options Liaison copy/paste options are provided to give s a simple way to move text between screens or into other applications for further use. Copy paste functions can be accessed by selecting the „Edit‟ pulldown menu or by toolbar icon. Cut/paste menu options

Copy Feature The „Copy‟ feature can be used to copy text from one location on the window or screen and place it at another location. This can be accomplished in Liaison by using the mouse. Text can be copied from the screen by first selecting it with the mouse, then clicking either the „Copy‟ icon or selecting the „Edit‟ pulldown menu and selecting the „Copy‟ option. Paste Feature The paste feature allows for the actual placement of text that has been copied. Pasting of text can be accomplished by placing the cursor at the desired paste location, then clicking the „Paste‟ icon or selecting the „Edit‟ pulldown menu and selecting the „Paste‟ option.


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Paste Options „Paste Options‟ is a window designed to give Liaison s the ability to choose paste settings. Liaison default paste settings are set to „overwrite‟. This means that pasted text will overwrite any existing text at the paste location. Paste options can also be set to „insert‟, meaning that pasted text will be inserted in front of any existing text at the paste location. The paste options window can be found by selecting the „Edit‟ pulldown menu, then selecting „Paste Options‟. Paste Options Window

Tool bar Icons: „ Copy‟

„Paste‟

3.1.6 Tracking Commands The Liaison „Recent Commands‟ feature was designed to allow access to a listing of the most recent commands entered into the emulator. The recent commands window can be accessed by selecting the „View‟ pulldown menu, then selecting „Recent Commands‟

View recent commands menu option


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The recent commands option is different from screen capture in that it does not copy the actual results of the commands listed. Commands listed can be executed by double clicking them with the mouse. Commands can also be executed from the keyboard using arrow keys to move to the desired command and then pressing the „enter‟ key. Recent commands window

There are no toolbar icons for this feature.

3.1.7 Toolbar and Status Displays The icon toolbar and status bar on the Liaison emulator window are defaulted to appear for the ‟s convenience. However, these features can be removed from the emulator window at the ‟s discretion. When either feature is enabled, it will appear checked on the pulldown menu. If either feature has been disabled, it will appear as unchecked. Toolbar and status bar settings can be enabled or disabled by selecting or clicking on the item in the pulldown window. Liaison toolbar and status bar settings can be accessed by selecting the „View‟ pulldown menu.

Toolbar and Status bar settings enabled


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Toolbar and Status bar disabled

3.1.8 SOE Options In the context of use with Liaison, SOE is an acronym for „Start of Entry‟. Start of Entry is the point at which an emulator screen will accept commands from the . Commands entered at a location where there is no SOE will not be accepted by the Liaison emulator. Liaison offers different methods for s to place the SOE at the desired location on the emulator screen:

Home Location The „home location‟ on the Liaison emulator is the first row, first column of the screen. Commands entered at this point will be accepted by the emulator without an SOE character being present. SOE Home Location


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Menu option SOE An SOE can be placed at any point on the emulator screen by first placing the cursor in the desired location, then selecting the „Hot Keys‟ pulldown menu and selecting „SOE char‟. SOE menu option

Toolbar Icon option SOE An SOE can be placed at any point on the emulator screen by first placing the cursor in the desired location, then clicking the „SOE‟ icon on the Liaison toolbar. Note: the Key Map option for SOE is + s. (See Section 4.3)

Toolbar Icons: „SOE‟

3.2 Liaison Advanced Features The following features are considered advanced aspects of Liaison usage.

3.2.1 Screen Snapshots A screen snapshot is the process during which an emulator records or „snaps a picture‟ of current screen contents. The recorded contents can then be saved to a new text file or appended to an existing text file. Snapshots can be used if a has specific on-screen data to be saved. Snapshots of screen contents can be taken by clicking the „File‟ pulldown menu then selecting „Screen Snapshot‟. The toolbar icon can also be used for the same result. Screen snapshot menu option


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Once the snapshot has been taken, Liaison prompts the to name the snapshot file. Screen snapshot save prompt window

From the save prompt, a can provide a name for the snapshot as a new file, or select an existing file to append or overwrite the snapshot to. New Snapshots Providing a name for a new snapshot file and clicking „Open‟ will save the file to C:\Program Files\SITA\Liaison\Scripts. The save prompt window will the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next snapshot. Overwriting or Appending Snapshots To overwrite or append a snapshot to an existing snapshot file, the must select the snapshot in the save prompt window and click „Open‟. This will launch the „File Exists‟ prompt, allowing the to select an action. File exists window


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If the chooses to Overwrite the existing file, the contents of the file will be replaced with the current screen snapshot contents. If the chooses to Append to the existing file, the current screen snapshot contents will be appended at the end of the existing file contents. Liaison saves all screen snapshots as notepad.exe or „.txt‟ files. Toolbar Icons: „Snapshot‟

3.2.2

Screen Captures

A screen capture is the process during which the records or „captures‟ emulator command inputs and results for a specified period of time. The recorded commands and results can then be saved to a text file for future use or appended onto an existing file. Screen capturing is ideal for use in recording and documenting errors, processes or specific settings and parameters. For example, if a encounters an error in processing, screen capture could be used to document that error for correction efforts. Screen capture can also be used to document processes for example use or as future reference material for other agents. For rarely used processes that require complicated command sequences, screen capture can be used to record the codes and parameters used and the format of process results. Screen capture can be launched by clicking the „File‟ pulldown menu and selecting „Screen Capture‟ or it can be accessed by toolbar icon. Screen capture menu item

Note: the Liaison emulator status bar includes a „capture on / capture off‟ status indicator.

Once screen capture has been launched, Liaison prompts the to name the capture file prior to recording.


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Screen capture save prompt window

From the prompt window, a can provide a name for the screen capture as a new file or append the recorded data onto an existing screen capture file. New Screen Captures Providing a name for a new screen capture and clicking „Open‟ will save the capture file to C:\Program Files\SITA\Liaison\Scripts and begin recording. The save prompt window will the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next screen capture. Overwriting or Appending Screen Capture Files To over write or append a capture file to an existing capture file, the must select the capture in the save prompt window and click „Open‟. This will launch the „File Exists‟ prompt, allowing the to select an action. File exists window

If the chooses to Overwrite the exiting file, the contents of the file will be replaced with current screen capture. If the chooses to append to the exiting file, the current screen capture will be appended at the end of the existing screen capture. Clicking „Overwrite‟ or „Append‟ on this screen will begin recording.

Completing Screen Captures


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Once a has started recording a screen capture, the status bar on / off indicator will display as „Capture On‟. Once all desired commands and results have been accomplished, the may end recording by clicking the „File‟ pulldown menu and selecting „Screen Capture‟ again, or clicking the „Screen Capture‟ icon. Once recording is complete, the „Finished Capturing‟ prompt appears, giving the an option to view or print the captured data immediately. Clicking „Yes‟ will open the capture file, making it available for printing, while clicking „No‟ will stop recording the capture and return the to the emulator window. The capture file can then be accessed at another time. Finished capturing prompt

Liaison saves all screen captures as notepad.exe or „.txt‟ files.

Toolbar Icon: „Screen Capture‟

3.2.3

Recording and Playback

Liaison offers the options of recording and playing back scripts and macros. These options are provided for use in automating simple commands entered by the . Detailed scripts requiring computer programming experience should be handled by technical personnel and will not be addressed in this section.

3.2.3.1 Recording and Playback of Scripts A script is a collection of functions or commands listed and performed in a specific order to automate and complete a specific process or multiple processes. Scripts are best used for processes that are frequently performed or processes that contain many steps. For example, if an agent would like to access a enger list and perform a number of generic commands in a single step, recording the commands as a script allows that flexibility. A script recording is the process during which the records emulator commands inputs. The recorded commands are then saved to a text file. Script recording can be launched by clicking the „File‟ pulldown menu and selecting „Record Script‟ or by toolbar icon. Record script menu item


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Please also note the „Playback Script‟ command and „Edit Existing Script‟ command.

Before recording of a script begins, Liaison prompts the to provide a name for the script. Script save prompt window

From the save prompt, a can provide a name for the script as a new file, or select an existing file to append or overwrite the script to. New Scripts Providing a name for a new script and clicking „Open‟ will save the file to C:\Program Files\SITA\Liaison\Scripts. The save prompt window will the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next script. Overwriting or Appending Snapshots To overwrite an entire script or append specific commands to an existing script, the must select the script to be overwritten or amended in the prompt window and click „Open‟. This will launch the „File Exists‟ prompt, allowing the to select an action. File exists window


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If the chooses to Overwrite the existing file, the contents of the file will be replaced with the script being currently recorded. If the chooses to Append to the existing file, the current script contents will be appended at the end of the existing script. If the then would like to move commands to a different place in the text file script, the cut/copy and paste commands within notepad.exe can be used. Completing a Script Recording Once a has started recording a script, the status bar on / off indicator will display as „Recording ON‟. When the script is complete, the may end recording by clicking the „File‟ pulldown menu and selecting „Stop Recording‟, or clicking the „Record Script‟ icon again. Once recording is halted, the „Liaison Terminal‟ window appears, listing the location of the script. Clicking „OK‟ will return the to the emulator window.

Finish script recording prompt (Liaison Terminal)

Liaison saves all script files as „.txt‟ text files in notepad.exe.

Script Playback Script playback runs the emulator commands saved in a script file as if they were real-time commands. Liaison s can launch script Playback by clicking the „File‟ pulldown menu and selecting „Playback Script‟ or by toolbar icon.

Upon launching script playback, Liaison prompts the to choose the script name. Script selection prompt window

From this window, the can select a script and select „Open‟ to play it back.


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Editing an Existing Script Liaison gives the the ability to access a script for editing in notepad.exe. Once a script has been opened and edited, it can be played back to changes made. Scripts can be accessed for editing by clicking the „File‟ pulldown window and selecting „Edit Existing Script‟. When „Edit Existing Script‟ is selected, Liaison will prompt the to select the desired script for editing. Edit script selection window

Once a script has been selected, clicking „Open‟ will launch the script for editing. As Liaison saves script, capture and snapshot files as „.txt‟ files, the open script will appear in notepad.exe. Script recording only records commands entered into the emulator for playback. It does not record results of commands entered into the emulator. The following is an example of part of a completed script. Please note that „transmit‟ appears in the written script as „/X‟.

Script Example

1) da

2) help:

3)

4)

Translation: For step #1, the enters „da‟, and transmits. The script records: „send da/X‟. For step #2, the enters the command „help:‟ and transmits. The script records: „send help:/X‟. For step #3, the hits the tab key twice and transmits. The script records: „send /T/T/X‟.  (2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

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For step #4, the hits the tab key twice and transmits. The script records: „send /T/T/X‟.

Toolbar Icon: ‘Record / Stop Record’

„Script Playback’

3.2.3.2 Recording and Playback of Macros A macro is a free-standing window or icon that can be created and edited to allow quick access to a specific function, collection of functions (script) or application. Liaison macros can be used to automate repetitive functions and tasks in a single action. Liaison features a Macro „bar‟, which is a toolbar for macros. Multiple macro icons can be stored on the Macro bar and displayed on the screen for the ‟s quick access. Liaison Macro Bar

Creating a Macro Bar A macro bar can be created in a few simple steps. New macro creation can be launched by clicking the „View‟ pulldown window and selecting „Macro bar‟ / „Create New Bar‟. Create new macro bar menu item


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Selecting „Create new bar‟ will create an initial macro bar called „New1‟. Right clicking on „New1‟ will launch a sub-menu offering the an option to rename the macro bar. Clicking on this menu item will launch a prompt window, allowing the to assign a specific name.

Rename macro bar menu option

Rename macro bar prompt

Entering a name in this window will return the to the new macro bar (The name „Example Macro Bar For Guide‟ was chosen for use in this document). Right clicking on the bar will again display the sub-menu.

Selecting the „Lock Macro Bar‟ option will disable the „New Macro‟ and „Rename New Macro‟ options on the sub-menu. Selecting again will re-enable these options.

Creating a New Macro To create a new macro, select the „New Macro‟ option from the submenu shown above. This will launch the new macro icon. New macro icon

Right clicking the new macro icon will launch the „Format Macro Item‟ window.

Format Macro Item window


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The Format Macro Item window gives the the ability to:  Rename the macro  Display the macro icon and name as preferred  Determine what command the macro will perform. In the following example, the parameters are set as follows: Picture: Accept Default Display Text: Example Macro Text Location: Text below the picture. Action: Run a script file (script file name „Sample Script‟ from section 3.7.1) Please note the default path - c:\Program Files\SITA\Liaison\Scripts\Sample Script.txt

Macro format example – Run a script file.

Macro format example – Run a single command

Clicking OK on the „Format Macro Item‟ window will complete the macro creation process.  (2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

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Final macro

To modify this macro, re-launch the „Format Macro Item‟ window and make desired changes. The macro created above will run the sample script outlined in section 3.7.1 of this document.

Adding an Existing Macro Bar Liaison s can access existing macro bars for easy viewing during a session by selecting the „View‟ pulldown menu and selecting „Macro Bar‟ / „Add Existing Bar‟. This will launch the „Add Existing Macro Bar‟ window. In this window, the can select the desired macro bar. Clicking „OK‟ will close this window and open the desired macro bar on the desktop. Add existing macro bar window

Macro Playback Once a macro bar is visible on a ‟s desktop, any macro displayed on the bar can be run by simply selecting it. For example, selecting the macro on the macro bar below would run the action indicated in the „Example Macro‟ earlier in this section.

Macro Bar and Example Macro

Selecting the example macro above will execute Sample Script.txt as indicated during the macro creation. The results of running this macro will mirror the results of Sample Script.txt from section 3.7.1. Macro Help A help document has been provided with Liaison specifically for Macros. The Liaison Macro Help page can be launched by selecting the ‘View’ pulldown menu and selecting ‘Macro Bars’ / ‘Help’. There are no toolbar icons for this feature.


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3.2.4 Hot Keys Liaison „Hot Keys‟ is a pulldown menu designed to provide the with quick access to commonly used commands and actions. Hot Keys menu option

Hot Keys consists of the following items: Calculator - This hot key function opens calculator.exe (a Microsoft Windows program) in a separate window. Calculator window

Clear Screen – This hot key function clears all text from the emulator screen. SOE Char – This hot key function places an SOE character at a point designated by the (see 3.12). Ignore – This hot key function causes the emulator to ignore commands for the current PNR on display. Page Back – This hot key function moves the to the previously accessed page of data. Page Next – This hot key function moves the to the next page of data, if available.

3.2.5 Logs Liaison/PC/PCM records logs for different processes that occur during its operation. These logs can be accessed through the Liaison directory on the workstation hard drive. Log-files are very useful in the event of problems, as they can be sent to the Liaison team to assist them in defining solutions. There are two primary logs used: SYSMSG.LOG


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This log file is located under c:\Program Files\SITA\Liaison\PC/PCM\sysmsg.log. Sysmsg records all system messages and transactions that transpire over a certain length of time, including errors. PC/PCM.LOG This log file is specifically recorded by PC/PCM. It is located under c:\Program Files\SITA\Liaison\PC/PCM\PC/PCM.log. PC/PCM log records all system messages and transactions within PC/PCM that transpire over a certain length of time, including errors and problems with printer configurations. Note: A technician is required to ensure proper creation of log files. 3.2.6 Liaison About Liaison „About‟ is a screen designed to give the a simple listing of Liaison software version numbers and copyright information. Information about additional software required for the operation of Liaison is also included. Liaison „About‟ can be accessed by right clicking the „Settings‟ icon on the Liaison Commander toolbar, then selecting „About‟ from the sub-menu. Accessing Liaison About

Liaison About window

Liaison Version

Version Information for ing software

View Registration Key View System Information

Copyright Data


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4.0 Emulator Window Options Liaison provides a number of options for emulator personalization and information. Liaison options can be accessed by selecting the „Options‟ pulldown menu, then selecting the desired feature. Each listing opens a separate window where s can designate specific settings. Options menu option

4.1 Options – Font window The Liaison „Font‟ option gives the the ability to choose from a number of fonts in regular and bold style. Changes made in this window are automatically applied to the text in the emulator. Font window

Note: New fonts are not applied to split screen windows until the session has been restarted.


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4.2 Options – Screen Size window The Liaison „Screen Size‟ option gives the the ability to change the emulator window‟s size by adjusting the rows and columns. Using the mouse, Liaison emulator windows can be automatically sized by clicking and dragging the bottom right corner of the screen. However, using the screen size window sets a default window size that remains constant for each session launched in Liaison. Screen size window

Note: The screen size in this window must match the screen size specified for the session‟s PID on the host. A technician or supervisor is required to check the „CRTD‟ field of the CONLNK if a problem related to this feature occurs. 4.3 Options – Key Mapper The Liaison „Key Mapper‟ option gives the the ability to change the mapping assignments for specific keyboard keys. The window is split into three sections:   

Key Action Key Map Specific settings

Key mapper window

To map a specific key or key combination to a specific action:   

Select the desired action from the Key Action listing Select the desired key or key combination from the Key map listing Click „OK‟.

Pressing the key or key combination designated in this window will launch the action mapped to that key. For example, the Liaison default for „Clear Screen‟ is the key combination + <X>. The example Key Mapper window (above) shows the clear screen action, changed to map to the <Esc> key. As a result of this change, pressing


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the <Esc> key will clear the emulator screen until the mapping is changed by the . Key combination options provided by Liaison are , and <Shift>.

Specific Settings The key mapper window also offers a number of specific emulator options that commonly vary between s and airlines. These settings are as follows: Transmit character under cursor - this option allows the to choose whether or not the character under the cursor will be transmitted as the end of a command or if the character behind the cursor signifies the end of a command. Uppercase text – this option allows the to choose whether or not text entered into the emulator screen will appear as all upper case or all mixed text. CR also does EOL – this option allows the to choose whether or not pressing the carriage return key signifies end of line (text after the point of carriage return on a specific line will be deleted) or not signify end of line (text after the point of carriage return on a specific line will be skipped over). Invert colon key – this option allows the to choose whether or not the colon key symbols will be inverted during a Liaison session. For example, the colon key appears on the keyboard as: : ;

(Top line requires shift key)

Inverting this key will change it to: ; :

(Top line requires shift key)

With the inverted setting, the shift key does not have to be pressed to type a colon, thus saving keystrokes and entry time. Default – pressing the „Default‟ key will return all setting to the Liaison default.

Toolbar Icons: „Configure Keyboard Mapping”

4.4 Options - Function Keys The Liaison „Function Keys‟ option gives the the ability to change the mapping assignments for specific keyboard keys. Commands for Shift, Ctrl and Alt are listed on separate tabs in the Function key window. The window is split into two columns:  

Enable – lists the function keys Text to Transmit - text that the chosen function key will transmit.

Function keys window  (2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

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Different function key commands can be assigned to a single function key using key combinations. For example, F1 can be used to enter the command , while Ctrl + F1, Shift + F1 and Alt + F1 can be used for different commands. In the example above, the F1 key has been enabled and set to run the command . (/X is the symbol for „transmit‟)

4.5 Options - Scripting Commands Note: The '/' has special meaning in this script language. It denotes special features and options as noted below. In particular, notice the 'send' command; if you want to send a '/', you need to specify '//'. Command beep call

exit extract find for goto if input loop next output position print send

Purpose Syntax Produce a beep sound on the PC speaker. beep Execute another script, a great way to create call script2.txt subroutines. The script must be in the 'scripts' subdirectory where you installed Liaison Stop executing the script at this point. exit Get characters from emulator screen. extract (StartRow,StartCol,Length) Look for a pattern in the next host response. find PSA (find * finds anything) Iterate the loop for each item on the command line for x in 1 2 3 loops 3 times Branch to a specified label that begins with a colon(:). goto mylabel Conditional control for any expression between if then. if %err%>0 then beep Gets the next record from a file and stores it in a input filename varname variable. The "/R" option resets the file to beginning. input filename /R Go back to the most recent while command. loop Go back to the most recent for command. next x (the for variable is required) Appends data from a variable to a file. The "/R" option output filename varname resets the file to the beginning. output filename /R Moves the cursor to the desired screen position. position row,col Prints data to the printer. print string Send characters to the host. The characters will be sent exactly as typed. Use the following codes to generate additional functions.


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/C clears the screen /X transmits the rest of the command line // treats the slash as a literal character /H cursor home /D end of screen /R cursor return /P cursor up /O cursor down /B backtab /S SOE character /I cursor left /T cursor right

/A erase to end of line /F erase to end of screen /Q delete character /L delete line /Y insert line /W insert character /G beginning of line /N end of line /V duplicate line /Z lock keyboard /U unlock keyboard /K backspace

set substr

Specify the value of script variable. Returns a portion of a string.

wait while :

Sits idle for a specified number of seconds. Iterate the loop as long as the condition is true. Designates a line as a label, thus allowing goto branching. Designates a line as a comment.

#

set x=1 substr (SourceString,StartPos,Length) wait 1 while %x%<3 : mylabel # Script created 3-NOV-1997

4.6 Options – Printing The Liaison Printing options window gives the the ability to set printer defaults and behavior. All print jobs can be defaulted to a window standard printer connected to the workstation, or can be routed through PC/PCM and printed on a MSG printer. Printing options window

The printing options window also gives the a choice of whether or not to print blank lines at the end of each page.


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4.7 Options – Properties Screen The Liaison „Properties‟ option accesses an information window. This properties window lists properties specific to a particular session. No changes can be made in this window. Note: Automatic information, when used, is displayed in this window.

Session properties window

Toolbar Icon: „Display Session Properties‟

5.0 What is PC/PCM? PC/PCM is a software application created by SITA‟s Specialized Design and Development team to work in cooperation with Liaison software. PC/PCM is designed to provide printer communications for Liaison using a single PID instead of multiple PIDs for different print devices. PC/PCM provides the with a graphical interface, displaying device polling, printer status, printer configuration, messages to CRT and various other features. The PC/PCM software comes with the Liaison package and is not used outside of Liaison.


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5.1 PC/PCM Basics PC/PCM is automatically installed as part of the Liaison software package. If a specific Liaison session is configured to access PC/PCM, the session will automatically launch PC/PCM upon . Upon session launch, the PC/PCM window is not automatically displayed. Instead, the PC/PCM icon appears at the bottom of the desktop window, indicating to the that PC/PCM is available for use. Emulator window with PC/PCM icon visible

PC/PCM Icon

5.2 Access to PC/PCM s of PC/PCM access the program only during session use. Access to PC/PCM can only be achieved after the has provided a / and has signed in to the SITA network. Launching PC/PCM window – To access the PC/PCM window, the can:   

Single or double click the PC/PCM icon at the bottom of the screen. Press + p. (available only while PC/PCM window is minimized). Press + . (available only while PC/PCM window is maximized).

Once the PC/PCM window has opened, the name of the session it is associated with appears in the upper left side of the window. Print devices configured for the session are displayed as status bars on the left side of the screen and system messages are displayed directly beneath the device status bars.


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6.0 PC/PCM Features The PC/PCM window offers complete print control for all devices used with Liaison sessions as well as CRT message management. As with Liaison, PC/PCM offers various options and tools to the via pulldown menus. The PC/PCM main window displays all devices being used by specific sessions. These devices are constantly polled to provide the with a real time status. PC/PCM main window Pulldown menu Device Type Device Listing PC/PCM Configuration/diagnostics window

Polling Lights

System messages

Status Bar

6.1 Device Options PC/PCM provides a number of tools to manage print devices used in cooperation with Liaison. These tools allow the to track printer queues, messages, test specific settings and monitor print status.

6.1.1 Selecting Devices Once the PC/PCM window has been opened during a session, different devices can be accessed and viewed. Devices can be selected either by clicking on the device bar or by selecting the „Device‟ pulldown menu and then selecting „Select‟. A separate window will appear, prompting the to enter the device number. Device bars are numbered 1 to 6 in the PC/PCM window and 0 to 5 in the System Messages window.


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Device pulldown menu in PC/PCM

„Select‟ menu option

Once the has entered the desired device number in the prompt and pressed „OK‟, PC/PCM will display diagnostic information for that device as shown below. PC/PCM with device diagnostic displayed


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6.1.2 Device Resets Under certain circumstances, a device may need to be reset in order to continue error-free operation. To do this, the device must be selected and reset within PC/PCM. Before resetting a device, the device must first be selected. Once the device has been selected, it can be reset by selecting the „Device‟ pulldown menu, then selecting „Reset‟. The diagnostic window will show the results of the reset. Device reset menu option

Diagnostic window before device reset

Device reset result display

Diagnostic window after device reset


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6.1.3 Device Queues PC/PCM features three different device queues. PC/PCM queue windows are:   

Device Queue – tracks general print jobs and messages. This queue can be accessed by selecting the „Device‟ pulldown menu and selecting „Queue‟. UE Queue – tracks unrecoverable errors. This queue can be accessed by selecting the „View‟ pulldown menu and selecting „Unrecoverable Error Queue‟. SCN Error Queue – tracks errors reading stock control numbers. This queue can be accessed by selecting the „View‟ pulldown menu and selecting „SCN Error Queue‟.

In order to view a queue for a specific device, the device must be selected and PC/PCM must be in configuration mode. If a attempts to view a device queue without first going into configuration mode, PC/PCM will display an error message. PC/PCM Error Message

Configuration mode may be accessed by selecting the „View‟ pulldown menu, then selecting „Configuration‟. (please see section 6.3) Once in configuration mode, device queue information can be viewed. PC/PCM device queue information is displayed in the „Device Queue Viewer‟ window. This window allows navigation through multiple messages, reprints of messages and the ability to delete messages. Device queue viewer window


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6.1.4 Test Prints Test printing in PC/PCM is used to that printer connections are working properly. PC/PCM will send test prints to a specific device selected by the . Test prints include test ATB coupons for ATB printer, test messages for message printers, boarding es for boarding printers, etc. The queue for that device will also show the test print message (pls see device queue window in section 6.1.3). Test print menu option

6.2 Diagnostics PC/PCM diagnostics menu gives the basic information about PC/PCM. The diagnostic window also gives basic information about each device being used with a specific Liaison session, such as device readiness and print confirmation. When PC/PCM is used for multiple sessions, the session names are listed under the Diagnostics pulldown menu. The can access this menu to switch between session PC/PCM windows, or the mouse can be used to click on the desired window. Message Store and Task Light Information options are accessible from this menu. Message store menu option


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6.2.1 Message Store The „Message Store‟ menu option opens a separate window to display the location of the PC/PCM message store. The message store is named SYSMSG.LOG. Message store window

6.2.2 Task Light Info The „Task Light Info‟ menu option opens a separate window to display descriptions of each task light in the PC/PCM window. Task Light info window


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6.3 Configuration Mode Configuration mode is the state during which all device polling and functionality is suspended in PC/PCM until reactivated by the . Configuration mode must be accessed before device queues can be viewed. (see section 6.1.3) Upon accessing configuration mode, the is warned that all polling will cease. Printing requested during configuration mode will not commence until after configuration mode has been deactivated by the . Configuration mode can be activated and deactivated by selecting the „View‟ pulldown menu, then selecting „Configuration‟.

Configuration menu option

Configuration mode warning message

6.4 Messages to CRT Messages to CRT can be tracked in PC/PCM by accessing the device queue viewer. PC/PCM offers a unique benefit here in that the can resend, print or delete CRT messages or save them for later reference. To view the messages to CRT queue, the must do the following:    

Access configuration mode Select the CRT device bar Select the „device‟ pulldown menu Select „Queue‟

CRT message displayed in Device queue viewer window


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Print commands sent from this window will not commence until the deactivates configuration mode. PC/PCM displays a reminder message to the when a print job is initiated from the device queue viewer.

In the case of Messages to CRT, a print request will re-send the message to the CRT instead of printing a physical hardcopy to a different device.

6.5 Pectabs (Parametric Table) PC/PCM uses Parametric tables to set print configurations for specific print devices, such as ATB and bag tag printers. The parametric table consists of a number of parameters for the printer to use as a guideline when printing tickets, boarding es and bag tags. Load Test Pectab The ability to load a test pectab for a specific session must be set during that session‟s configuration. Settings enabled during session configuration are generally set by technical personnel prior to session use. For information regarding the load test pectab feature, please refer to the Liaison Guide (location – C:\Program Files\SITA\Liaison\ Guide6.doc).

6.6 General Troubleshooting

{PSA/PDQ/RS/IR…} or similar message received on terminal screen

This is a PC/PCM header message being displayed on the screen instead of being intercepted by PC/PCM. This happens when the PID is configured for PC/PCM on the mainframe, but PC/PCM is not configured on the PC. Insure that the PC/PCM box is checked in the Liaison Configuration Wizard Step 5 of 6, Protocol configuration window.


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Check the PC/PCM Configuration Wizard. Select the Message Printer device type, and in step 4 of 5 select the Character Translation tab. Ensure the “Form Feed after Message” field is not selected. That should work, but if not, try the following: Form feed (unwanted) on message printer

The printer may have a form length control, usually in the form of dip switch settings. This can be reduced to the lowest possible value. Refer to the printer manual for further details. Use the Generic / Text Only driver instead of the printer manufactures driver. Depending on the Windows version, it may have a form feed option. If it does, turn form feed off.

General Printer troubleshooting procedures. LOOK AT THE PC/PCM DIAGNOSTICS WINDOW FOR THE DEVICE. See if this offers any helpful information as to what the problem may be. Are the diagnostic lights all green or a combination of green and red? RESET THE DEVICE (PHYSICAL): Turn the power off and back on. RESET THE DEVICE (PC/PCM): From the PC/PCM control window, click View/Configuration to turn polling off. Click the Device, click If the printer won’t Device / Reset. Then click View/Configuration to turn polling back on. print DELETE THE DEVICE QUEUE: From the PC/PCM control window, click View/Configuration to turn polling off. Click the device, and click Device / Queue. Click the Delete All Items button. Click View / Configuration Mode to turn polling back on. Note: before turning polling back on, it may be helpful to reset the device again. EXIT AND RE-ENTER THE SESSION. REBOOT THE PC. Is the printer plugged in? Is the printer cable connected? Check the physical Is the printer cable connection secure on the PC end and the printer end? Is the printer powered on? Is the printer on-line?

For all other technical issues, please [email protected].


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Liaison Agent Guide

APPENDIX A Liaison Glossary & Acronym Guide


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Liaison Glossary & Acronym Guide Term - SRT

Definition

AAS

Airline Application Services, a division of SITA.

API Call

Applications Program Interface. LAPI.OCX is the Liaison application interface. Documentation is in LAPI.HTML.

Asynchronous

Dialup connection.

ATB Device

Automated Ticket and Boarding printer or gate reader.

ATHENA

Terminal controller application.

ATLDPXS

Messaging Code – SITATEX code for requesting PID configurations.

ATLIS

ATLanta Information Services

ATS

Anomaly Tracking System – System accessible via SITA SAT web. Site lists Liaison (including PC/PCM) trouble reports and trouble resolution originating in the production and test environments.

BAG

Unisys mainframe computer hosting the World Tracer lost baggage system.

BDM

SITA Manager/Business Development Manager.

Boarding

SITA DCS – Application used to manage enger boarding process. Accessible from Liaison application in GUI or Expert Mode.

BTP

Bag Tag Printer. Used to print baggage tags for checked luggage via PC/PCM.

Checkin

SITA DCS – Application used to manage enger checkin and flight reconciliation process. Accessible from Liaison application in GUI or Expert Mode.

CLF

A code that is required by PC/PCM to read data from magnetic stripes.

CLF Code Translations

The process of translating Pectab element numbers into CLF codes.

Commander

Liaison Application Toolbar where application GUI, emulator and settings icons are displayed.

Comms Option

Communications Option. See Comms Protocol.

Comms Protocol

Communication Protocol. T/IP, x.25, and x.28 are the options available for Liaison. Liaison will not work with P1x24. A Server that acts as a central networking connection point for multiple terminals and/or additional servers.

Communication Gateway COMS:ASCU COMS:TELECON CONLINK CRT

Host Transaction that shows P1024C configuration. (P1024C – SITA proprietary transport, not compatible with Liaison). Host Transaction that shows X.25 or T/IP PID configurations. Communications Device Control File – A file on the host containing specific system data for an individual PID number. Cathode Ray Tube - Computer Monitor

CRT Message

Message sent to display on an agent CRT. Can be stored in PC/PCM and printed on command. Example: Gabriel ZZ messages.

CUTE

Common Use Terminal Equipment. Developed by SITA. CUTE NT/Plus version compatible with Liaison.

CUTE Peripheral Mgr.

Software program that manages peripheral machines (such as printers) attached to a CUTE workstation.

D DCS

Distributed Communications Processor. Multiple D’s are in Atlanta. Any connection to an Atlanta host will go through a D. Departure Control Systems. SDCS is the SITA Departure Control System.

DGJ transaction

A Ticketing transaction that sends stock control numbers to the Ticketing Application.

Dynamic PID ECF File

A PID number that is randomly assigned from a pool of numbers during an emulator session launch. PSA and PSB each have a pool of 10,000 dynamic PIDs available for use on a system wide basis. Liaison 3270 configuration file.

EICON

An independent corporation providing communications cards and software for x.25 connectivity.

Emulator

A program that allows the to use the PC as a dumb terminal. See also: Terminal Emulation.

Expert (native) Mode

UTS Emulator screen. See also: Emulator.

Firmware

Software residing on the printer that communicates with the ’s printing software (such as PC/PCM).

Flow Control

None, DTR/DSR, RTS/CTS or both are the available selections in the PC/PCM configuration wizard.


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Form Feed

Printer function of feeding the paper to the top of form.

Form Mode

Graphical interface (GUI) mode.

Function (PC) keys

A row of keys across the top of a standard keyboard used for specific functions defined by the .

FQT

Unisys mainframe computer hosting the Fares application.

Gabriel

SITA Reservations system. Accessible via Liaison in Expert Mode

GUI Homologate

Graphical Interface. Checkin, Boarding, and World Tracer are the 3 currently released GUIs. See also: Form Mode Process of validating a printer for Liaison compatibility and use.

IATA City code

City code designated by the International Air Transport Association.

Icon

Graphic or symbol used to depict an executable object. Example: Liaison uses a picture of a globe as it’s executable icon. An option in PC/PCM configuration; used to enable SDCS configuration fields for Dynamic PID devices.

Inline CLR ISNET ISO Country Code

Information Service Network. A SITA product for connecting to the network via T/IP. A shared router in Atlanta serves the customer. Country code designated by the International Organisation for Standardisation.

Keyboard Mapping

Asg specific functions to specific keyboard keys or combinations of keyboard keys. Example: + <X> to clear screen, +

to print.

LAN

Local Area Network

LANAS Liaison Configuration Wizard

LAN (Local Area Network) Access Services – A SITA product for connecting to the network via T/IP. A dedicated in Atlanta router serves the customer. Step by step dialogue boxes used to guide s through Liaison session configuration. Each dialogue box prompts the to provide specific information regarding security, session appearance, application used, etc.

Liaison Script Assistant

A script writing tool included with Liaison software.

Local Print

Prints current contents of screen, launched by menu or icon command. See also: Screen Print

LU-LU Session

A session that is run connected to a 3270 host application.

Macro

A free-standing window that can be created and edited to allow quick access to a specific function, collection of functions (scripts) or application. Used to automate repetitive functions and tasks.

Macro bar

Floating windows of macro icons that are defined. Each icon is programmed to perform a task of the ’s choosing. See Also: Macro

Master Dynamic PID Record Per Airline, the Master Dynamic PID Record defines default parameters for use with dynamic PID Access. Message Printer

Printer used for basic, text only printing. For Liaison s, this type of device is usually attached to the computer parallel port.

Message Store

An option in PC/PCM that saves system messages and messages between PC/PCM and a printer device to the file SYSMSG.LOG. Sometimes useful for ATL in debugging Liaison problems. Sections of the Liaison Application that allow the to perform specific functions such as boarding, checking in engers, or communicating with the host.

Module MUSE

Multi System Environment. Developed by ARINC. Liaison can be used on the MUSE platform.

NIC

Network Interface Card

NUI

Network Identifier – Required for X.28 access. Obtained from geographic SDU.

OCR ODVN

Optical Character Reader – The Cornet 6701 port Reader is currently (Feb01) the only OCR programmed for use with Liaison. Office Device Number Identifier – A field in CONLNK that defines a Message Printer PID.

OIA Indicator

Operator Information Area Indicator – Appears in Liaison 3270 emulation sessions.

OSI NSAP PAD ID (DNA)

Open System Interface – Network Service Access Point. Entered in Liaison configuration for x.25 connections. Enter 9001031 to reach PSA or 9001181 to reach PSB. 9001031 for PSA, 9001181 for PSB (DNA – Destination Network Address)

Parallel Printer

Hard copy text only printer. For Liaison, generally used as a message printer. See Also: Message Printer

Parametric Table

PECTAB. Required for ATB2 printing. Also can be used in bag tag printing.

PC/PCM

A printer software program included with Liaison. PC/PCM controls access to various devices, such as CRT, printers, boarding gate readers, and OCRs. Allows multiple devices to share a single PID.


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PC/PCM Config Wizard

PECTAB

Step by step dialogue boxes used to guide s through the PC/PCM portion of Liaison session configuration. Each dialogue box prompts the to provide specific information regarding types of print devices, printer settings, etc. A file created by PC/PCM when the trace logging function is turned on. This file is very useful in debugging printer problems. Located in \program files\sita\liaison\PC/PCM directory. Parametric Table. Required for ATB2 printing. Also can be used in bag tag printing.

PID

Position Identifier. Used as a session identifier by a Unisys host (i.e. PSA/PSB/BAG/FQT).

PNI

enger Name Index

PNL

enger Name List

PNR

enger Name Record

PSA

Unisys 2200 mainframe hosting several Atlanta applications, including Gabriel and SDCS. Used by carriers based in Europe, Middle East, and portions of the Asia region. Unisys 2200 mainframe hosting several Atlanta applications, including Gabriel and SDCS. Used by carriers based in North and South America, Africa, and portions of the Asia region. A coded algorithm used to determine which applications have been requested and contracted for a specific customer’s Liaison installation. SITA Middleware Architecture. Rendezvous is the T/IP communications server system that Liaison clients talk to. Reservations

PC/PCM.LOG

PSB Registration Key Rendezvous RES SAT

Former department of SITA - Specialized Applications and Technologies – Now referred to as Specialized Design and Development (SDD).

SCN SCN Error Queue

Stock Control Number – Pre-printed/pre-encoded numbering sometimes used on ticket stock for security purposes. Stock Control Number Error Queue – DGJ updates intended for the host will end up on this queue when an error in the host update process occurs. View from PC/PCM by clicking View / Unrecoverable Error Queue. Must click View / Configuration first. A process during which an emulator records or ‘captures’ all command inputs for a period of time determined by the . Prints current contents of screen, launched by menu File / Print command or the printer icon. See also: Local Print

Screen Capture Screen Print Screen Snapshot

A process during which an emulator records or ‘snaps a picture’ of current screen contents that can then be saved to a file.

Script

A collection of functions or commands listed and performed in a specific order to automate and complete a specific process. SITA Departure Control System

SDCS SDD Serial Parameters Serial Port Serial Printer Session

Specialized Design and Development. A department of SITA specializing in design and development of new products, formerly called SAT (Specialized Applications and Technologies). Communication parameter settings such as Parity, stop bits, etc. Can be found in PC/PCM configuration. Parameters specified in PC/PCM must match settings on the printer. Physical connection to which a printer cable is attached. Located on the back of PC. Printer with a serial interface as opposed to a parallel interface. Example: IER or Dassault Bag Tag or Boarding Printers. An object that is defined in the Liaison configuration wizard, it is configured to access a specific host application via a specific communications protocol. Sessions are accessible by icons from the Liaison Commander toolbar.

SITA XPAD

Access point into the SITA network.

SITATEX

Product of SITA used for messaging.

SNA Protocol

Systems Network Architecture Protocol - Used when accessing IBM hosts, such as those based at XS LON.

Split Screen Static (specific) PID

Additional emulator screen used to display additional functions within the same session. Created to allow ability to switch between different functions without losing existing data on a particular screen. A specific or ‘fixed’ PID number that is pre-assigned to a specific .

STX/ETX value

Start of Text/End of Text. STX values – 02 or 91and ETX values 03 or 93 are common.

System Print

Sys print - prints the contents of system buffer, using ‘PT’ command. To print the current PC/PCM CRT message, use PTPCM. In PC/PCM, a list of descriptions for processes being monitored by task lights.

Task Light Info T/IP Terminal Emulator

Transmission Control Protocol / Internet Protocol – The communications protocol used for the Internet and for parts of SITA’s private network. A program that allows the to use the pc as a dumb terminal. See also: Terminal Emulation.


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Terminal

name and information required to the ATHENA security check point.

Terminal Security

Security measures put in place to control access by ATHENA. Example: name and constraints.

TKT

Ticket or Ticketing

Trace File

A log file used to track communications connections. See also PC/PCM.LOG, SYSMSG.LOG.

Trace Logging

The process of recording network connection messages. See Liaison Guide section 5.6 for instructions on enabling the Liaison trace logging function. Transaction Code Length – length of transaction identifier field (i.e. hardcode) used by printers. Can be from 0 to 5. Required for Liaison PC/PCM configuration for ATB and BTP printers.

Tran Code (length) Unisys

Vendor of the SITA Atlanta based mainframe computers.

UTS-20 Emulation

Protocol used to access Unisys host computers.

WT

WorldTracer – SITA application used to track lost baggage. Accessible from Liaison application in GUI or Expert Mode. Direct Access Service – Uses a PC with an Eicon card and software to establish a connection with the SITA network. Dial Access Service – Uses a PC with modem to establish a connection with the SITA network.

X.25 X.28 ZZ Address/ZZ Messaging

Gabriel System instant messaging feature. Configured per airline by the Gabriel representatives with the ZZM: transaction.


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Liaison Agent Guide

APPENDIX B Checkin Graphical Interface


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Departure Control Systems - Checkin GUI


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Liaison Agent Guide

APPENDIX C Boarding Graphical Interface


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Departure Control Systems - Boarding GUI


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Liaison Agent Guide

APPENDIX D WorldTracer Graphical Interface


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Departure Control Systems – WorldTracer GUI


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Liaison Agent Guide

APPENDIX E Liaison Toolbar Icons


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Liaison Toolbar Icons

Icon Description

Icon Appearance

Connect Session Copy Text Disconnect Session Function Key Mapper New Macro Paste Text Print Record Script Screen Capture Script Playback View Session Properties Shrink Screen Screen Snapshot Start of Entry (SOE) Split Screen Setup Begin Split Screen


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Liaison Agent Guide

APPENDIX F Liaison - PC/PCM Printers & Firmware


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Liaison - PC/PCM Printer Listing * The following printers have been homologated for use with Liaison-PC/PCM. Please direct any printer questions to Liaison [email protected].

ATB Devices Dassault BPR 600/TPR 800 Documax A3300 Genicom ATB 1550xp IER 411 IER 457 IER 517 IER 557 Sigma 7200 Dassault A640

Bag Tag Printers Genicom 201 IER 423 IER 508 IER 512

Gate Readers

Document Printers

Dassault 320 IER 607 IER 627

OKI 180 OKI 320 TI 810 TI 885 TI 895

Liaison - Certified IER Peripheral Firmware The following tables contain Firmware Versions certified for Liaison Desktop, Muse, and Cute operations.

Device Dassault 640 IER 411 IER 508 IER 508BP IER 517 IER 512C ASIC IER 512C AEA BP IER 512C AEA BT IER 557 STANDARD IER 557 TURBO IER 627A

Last Firmware Version DLD1.GAE1.01 98.044/10 98614 1.01 98614 1.00 92708 1.03 92934 1.01 930771 1.00 929342 2.00 90385 1.02 90479 1.02 91709 1.01

Certified Firmware Version DLD1.GAE1.01 98.944/10 98614 1.01 98614 1.00 92708 1.03 92934 1.01 930771 1.00 929342 2.00 90385 1.02 90479 1.02 91709 1.01

Last Firmware Version 92901 3.10 92675 1.00 98602 1.00 90387 3.06 90437 3.06 91703 1.05

Certified Firmware Version 92901 3.05 98602 1.00 98614 1.00 90387 3.03 90437 3.04 91703 1.04

MUSE IER Peripheral Device IER 512C ASIC IER 512B NS IER 508 IER 557 STANDARD IER 557 TURBO IER 627A


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Liaison - Certified IER Peripheral Firmware - Continued CUTE IER Peripheral Device IER 512C NS IER 512B NS IER 512C ASIC IER 512B ASIC IER 508 IER 557 STANDARD IER 557 TURBO

Last Firmware Version 92708 1.03 92643 1.06 92915 1.01 92903 1.01 98615 1.00 90322 1.02 90479 1.02


Certified Firmware Version 92708 1.03 92643 1.05 92915 1.01 92903 1.01 98615 1,00 90322 1.02 90479 1.02

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