Application Software Used In Hotel 422u48

Applications of Softwares used in Hotels

2. TYPES OF HOTEL SOFTWARE Hotel software is designed for all areas of hotel operation including property management, \ing, Internet/GDS reservations, central reservations, reception, POS/hospitality, spa/club/golf management, guest management, inventory management, yield/revenue management, ing, and web site design. Small hotel software is available for properties with less than 100 rooms and focuses on basic front and back office functions and/or reservations and guest management.

One of the major types of hotel software used by the hotel/motel industry is hotel property management software (PMS). PMS is a comprehensive software package that manages all aspects of hotel operations, which has front desk, and back office modules that handle reservations, guest profile/folio, reporting, night auditing, and housekeeping, ing, payroll and asset and inventory management.

For reservations, there are two types of hotel software a CRS (central reservation system) and an IBE (Internet booking engine). An IBE allows guests to remotely make reservations accessing the hotel’s website. Hotel reservation systems will also have reservation software capability that allows guests to make reservations using a GDS service. A CRS books reservations for multiple properties.

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Applications of Softwares used in Hotels

Hospitality management software includes sales and catering software, which will have a POS module to manage, and track sales from restaurants, lounge/bar, and room service. Event management is another important module of hospitality management software. Event management modules manage group/convention sales, room booking, function and layout.

Many hotel property management software, hotel reservation system software, hotel ing software, hotel front desk software, and hospitality software companies provide free hotel software s for evaluation to help hotels select the best hotel software package that meets their operational needs. Free hotel software s can save time in researching the right hotel software package for your property.

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Applications of Softwares used in Hotels

3. KEY FEATURES OF HOTELS SOFTWARE Hotels, motels and private resort locations must be up to speed of technology to be on the cutting edge of the hotel industry. Hotels that have the latest in computer technology are able to perform more successfully. The following information is a listing of hotel technology used in the 21 century.

The modules and key features of Hotel Software Systems are Multi-Module Systems (MMS), Select Module Systems (SMS) and Basic Reservation Systems (BRS).

Multi-Module Systems is a software solution is available to three to five-star-rated hotels or resorts. This software delivers a thorough software solution with hotels that have 100 rooms or more.

Select Module Systems is geared towards single property reservation. Basic Reservation Systems is software that provides a more basic reservation-processing unit for motels and hotels.

Imagine a major hotel chain without the use of top of the line hotel software. Top chain hotels and private resorts use state of the art equipment, so that they can cater to their customers’ desires and demands. They install their hotel reservation software onto the following computer hardware: IBM, Sony and Hewlett Packard, which are all state of the art computer hardware. When new hotel properties are built, amenities and location are on the priority list. Studies show that IT facilitated hotels will saturate the market by 2009. Property owners realize the value of having a sophisticated operating system within their hotels. Hotel reservation software systems are not only used for reservations, but are used for employee records as well as hotel

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Applications of Softwares used in Hotels security monitoring.

The features of hotel software will depend on the type of software module. The most common module used by hotels is a property management system (PMS), which will have some or all of the following integrated software: hotel management (front desk, back office, spa/golf/club management), reservation/billing, hospitality/sales and catering, POS (point of sale), Internet booking engine, and hotel ing.

Reservation software features include group and individual bookings, check-in/check-out, rate management, and room management/availability. Multi-unit hotel properties will require a central reservation system (CRS), which can handle reservations from a central system for all properties. An Internet booking engine will allow real-time reservations to be made from web based sites.

Hotel management software has front desk and back office management features. Front desk features include daily ledger, night audit, guest folios/guest history, guest billing/ing, housekeeping, and credit card billing. Back office features manage payroll, s payable, general

inventory,

general

ledger

and

personnel/human

resources.

Hotel hospitality/sales and catering software features are designed for food and beverage and event management and provides for the efficient operation of restaurant, lounge/bar, room service and kitchen. Hotel catering software can also track sales and analyze employee productivity and track inventory. Linked to the hospitality/sales and catering software is a POS module which records food and beverage, spa/golf/club charges and posts to the guest folio/ledger

for

one,

comprehensive 4

itemized

billing.

Applications of Softwares used in Hotels

Hotel ing software features will have general ledger, s payable, s receivable, personnel, and payroll. Purchasing/receiving, inventory recording and reporting functions.

Hotel software features can be viewed on software manufacturers’ websites and most offer free ed trials of software products.

4. APPLICATIONS OF HOTEL SOFTWARE There are software applications to , manage and operate every aspect of the hotel and hospitality industry. Examples of hotel software are hotel reservation and hotel booking

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Applications of Softwares used in Hotels software, hotel management software, hotel ing software, hotel PMS software, hotel marketing software, hospitality software, hotel front desk software, and POS software. Online/Internet reservation software is used to enable guests to book online through a GDS or directly through the hotel’s website. Small hotel software for hotel property management is designed for a single property reservation system, while a multi-module system is a more comprehensive

hotel

management

software

application

for

large

properties.

Hotel property management software offers both front desk and back office modules. Front desk modules are designed for guest and room management and include reservation, rate and guest profile management, check-in/check-out, housekeeping management, customer communication, night audit, and city ledger. Back office modules are designed to manage hotel resources, assets and inventory and include payroll, s payable. Hospitality management software has applications in the sales, marketing, event management, and catering operations of the hotel. Hospitality software has features designed to manage all aspects of the hotel’s sales and catering operations including special events, restaurant, bar and room service as well as and inventory management. Other hospitality software features are available for spa, golf and club management, activity scheduling. POS (point of sale) software is designed to manage sales generated from restaurants, lounge/bar, room service, and retail operations in a hotel property. Hotel software can also be used to generate reports in all areas of hotel management for front and back office reporting, sales and catering, POS.

5. MICROS SYSTEMS

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Applications of Softwares used in Hotels

MICROS Systems, Inc., is headquartered in Columbia, Maryland, USA. The company manufactures and sells computer hardware, software, and services for the restaurant point of sale, hotel, hospitality, specialty retail markets and other similar markets. Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business. MICROS Systems' software and hardware is used in the restaurant industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiplerestaurant properties, including casinos, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale systems for interface integration. 5.1 History The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, Maryland.The term MICROS is an acronym for Modular Integrated Cash Operating Systems.

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Applications of Softwares used in Hotels

MICROS Systems uses several distribution channels including different regions, districts, and dealers. 5.2 Financial results Fiscal

$ vs previous % vs previous Revenue

year

Net Income year

year Growing 29% to $91.1M, or $2.21 per

[8]

2007

$785.7

+ $106.8

+ 15.7% diluted share Growing 26.6% to $101.3M, or $1.21

2008[4]

$954.2

[3]

2009 2010[2] 2011[1]

+ $168.5

$911.8 - $42.4 $914.3 + $6.6 $1,007.9 + $93.6

+ 21.4% per diluted share $99.3M, or $1.21 per diluted share $114.4M, or $1.41 per diluted share $144.1M, or $1.74 per diluted share

- 4.44% + 0.7% + 10.2%

Notes •

The fiscal year for MICROS begins on July 1.

•

Net income based on a non-GAAP basis.

•

Dollar figures represented in millions.

5.3 Products Point-of-Sale Simphony is used in the entertainment marketplace, including restaurants, casinos, stadiums, hotels and cruise ships. Simphony, MICROS’s first Software as a Service offering, is an enterprise, service-oriented architecture (SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications.[ Simphony is designed for SaaS 8

Applications of Softwares used in Hotels

deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and . Simphony allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.[ 5.4 HMS The MICROS 9700 HMS point-of-sale system is used in the entertainment marketplace, including casinos, stadiums, hotels and cruise ships. The 9700 HMS is platform- and databaseindependent. It can be installed on Multiple Windows platforms and can have the database run on MS-SQL or Oracle, including Oracle on Linux.[citation needed] 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas. 5.5 MICROS RES (3700) MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the back-office, restaurant operations, and guest services. MICROS RES offers enterprise management for owners of multiple restaurant locations. MICROS RES provides end-to-end communications throughout operation to increase efficiency and speed of service. The latest release, as of January 2011, is RES 4.9. 9

Applications of Softwares used in Hotels

5.6 MICROS e7 MICROS e7 is a point-of-sales system aimed at smaller restaurant locations. The system is not as customizable or detailed as 3700 or 9700, but is simpler and more friendly. It has a built in limit of ing at most 1 PC and 6 workstations. As of June 2010 the latest version is 3.0 MR2. OPERA is the MICROS property management system used in many large hotel chains, such as Travelodge Hotels UK, Hyatt Hotels and Resorts, Rydges Hotels and Resorts, Marriott Hotels, Resorts and Suites, Radisson Hotels and Resorts (subsidiary of Carlson Companies), the InterContinental Hotels Group and the Thistle Hotels. Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintenance logs, Cashiering, s Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos. It is the successor to the popular Fidelio PMS (Property Management System)

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