Software Packages Used In Bsnl 1i5m14

Software Packages used in BSNL By D.SRINIVASA RAO, JTO

Software Packages used in BSNL • Trichur Billing Package • SSANeT • Dotsoft • Billing and Customer Care System(BCCS) for Mobile Billing • Customer Relationship Management (CRM) • Sancharsoft • Inventory Management Package • Twarit • Fleet Management System • Public Grievance Management System (PGMS) • Management Information System (MIS) • CDR Based Convergent Billing and Customer Care System • Call Centre Applications • HR Package • ERP • BBS (Balanced Business Scorecards)

Software Packages used in BSNL • Trichur Billing Package • SSANeT • Dotsoft • Billing and Customer Care System(BCCS) for Mobile Billing • Customer Relationship Management (CRM) • Sancharsoft • Inventory Management Package • Twarit Plus • Fleet Management System • Public Grievance Management System (PGMS) • Management Information System (MIS) • CDR Based Convergent Billing and Customer Care System • Call Centre Applications • HR Package • ERP

Let us discuss salient features of some important packages used in BSNL

1.DOTSOFT •DOTSOFT is an in house developed integrated telecom database system comprising commercial, billing, ing, fault repair service and directory enquiry services •It has been conceptualized, designed and developed entirely by the core group of the Software Development Center at Hyderabad of IT project Circle, Pune. •Dotsoft package was initially implemented at Guntur in 1997 making it the first Telecom District in BSNL to have an integrated customer

1.DOTSOFT •Dotsoft is integrated with other systems such as call centre, BSNL portal (www.bsnl.in). BSNL portal enables online bill payments and availability of duplicate bills for its customers. •In addition, Dotsoft, AP has a tie-up with e-seva, the most popular egovernance project of Andhra Pradesh government. •Now a days Central server concept is used in Dotsoft wherein a single server will be available for 13 to 15 SSA’a in a Circle eg. Thereis a

Important features /utility / advantage of dotsoft • Every subscriber is identified by a unique identification number called Unique_Id_No • Bill generation is absolutely easy and totally secure. • Payments are faster and completely hassle free for the customer and the counter personnel because of the use of bill scanners. • Online enquiry is available for supervision and queries

Important features /utility / advantage of dotsoft • All the work is done online which results in excellent customer service, nonduplication of work, total supervision, complete transparency, better planning. •Complete history of subscriber’s activities available online. • Outstanding details can be taken for any month on any given date. • Directory Enquiry shows the status at the moment of enquiry. It can query on any of the subscriber’s details in part or in full.

DOTSOFT Basic Technical Details Server: Operating System - Linux . Oracle 9i or above as Database Client: Operating System – Win95 or above Developer 2000 Installation in Client PCs. DOTSOFT Forms & Reports to be updated as per version control

DOTSOFT Modules Commercial TRA FRS Directory Enquiry

FAULT REPAIR SERVICE (FRS) Need of FRS System: The maintenance of Line and Wires and subscriber’s apparatus consists of two parts. i)

Clearance of faults reported by Subscriber’s on day to day basis. ii) Preventive maintenance of the lines to reduce incidents of faults and thereby the complaints.

2 .BCCS BCCS is a Billing and Customer Care System(BCCS) for Mobile Billing. BCCS Technical Details • Front end-JAVA • Database-Oracle 8i • Operating System-Sun Solaris Unix. • Language- C, C++, JAVA, JAVA Script

BCCS salient features The Billing and Customer Care Subsystem [BCCS] of BSNL has been sourced from CSG Systems, and is referred to as the Kenan BP/OM or Arbor. This is a powerful platform for billing and customer care, and can be configured to suit organizational and customer needs. This application is client-server based where the data or information is contained in one or more centralized database on servers and the interfaces reside in the workstation. The application can be used in a local area network (LAN) environment or WAN

BCCS BSNL Billing Zones

Functions of BCCS 1)Provisioning 2)Billing 3)Customer Care

3. SANCHARSOFT What is Sancharsoft: Sancharsoft is a web based software created for the management of Prepaid , recharge Coupons & Top up Cards of Mobile Services of BSNL.

SancharSoft Technical Details It is a web based package created on MS IIS platform using asp (MS Active server pages technology & Javascript). All the CSR clients can access to the web service and can using their name & . All Dealers , DSA’s and Retailers can use the service via secure network if extended to them . LIVE DEMO

4. Cellular Customercare Manage r (CCM) CCM is a web based software created for handling the mobile customer complaints both prepaid and post paid. LIVE DEMO

5. TVARIT PLUS Tvarit Plus covers all the functions that are required to be executed by the personnel for different subscriber requirements 1. Managed Leased Line Network (MLLN) 2. Non-Managed Leased Line Network (Non-MLLN)

5. TVARIT PLUS

What is leased line?  To transmit data between computer and electronic information devices, BSNL provides data communication services to its subscribers. It offers a choice of high, medium and low speed leased data circuits 

5. TVARIT PLUS

System requirements: 1) Internet Explorer Version 6.0. 2) Browser cache should be enabled. 3) Browser Pop-Up should be enabled LIVE DEMO

6. HR Management System Why HRMS: Centralized Employee Information System Better and Efficient Services to Employee Transparency in HR Matters Effective Utilization of HR Resource Proper ing of Expenditure on HR Step Towards Paperless Office Long Term HR Policy

Features Web based on-line application. Complete and comprehensive solution for Human Resource management of BSNL.  friendly design. Integrated with Payroll. Caters to the complete employee lifecycle, from recruitment to retirement. Role based participation. Centralised, secured database. Access to every employee in BSNL.

Background • Started in TF Mumbai. • Development in Oracle Forms. • Conceived for entire BSNL. • Staff- master coded and deployed. • Launched for data entry on MPLS / Internet

Technology Operating System :Linux Enterprise Server.

Application Server: Oracle 10gApp Server

Database: Oracle 10g. Front end coding : J2EE.

Client System Requirement Pentium III with 128 Mb RAM & above Configuration System should have IE 5.0 & above System Should installed Acrobat reader 5.0 & above Pop up Blocker should be disabled Yahoo Toolbar shouldn’t be installed For Better Performance MPLS VPN / Lease line Connectivity LIVE DEMO

7. CDR  All the existing systems for Commercial, TRA, FRS and DQ will be replaced with the new system.  The CDR Project is going to provide end-to-end customer care and billing systems for  Landline customers  Broadband  Leased line customers.

CDR Zones

 There are be four zonal systems, one for each zone.    

Hyderabad – South Zone Pune – West Zone Kolkata – East Zone Chandigarh – North Zone

CDR Zones

 There are be four zonal systems, one for each zone.    

Hyderabad – South Zone Pune – West Zone Kolkata – East Zone Chandigarh – North Zone

CDR Zones ZONE

CIRCLE

SOUTH

Andhra Pradesh, Chennai District, Tamilnadu, Karnataka, Kerala Kolkata Telecom District, West Bengal Circle, Orissa, Jharkhand, Bihar, Assam, North East-I, North East-II, Andaman Maharashtra, Gujarat, & Nichobar Madhya Pradesh,

EAST

WEST

NORTH

Chattisgarh. Punjab Circle, UP-East, UP-West, Haryana, Rajasthan, Himachal Pradesh, Uttarakhand, Jammu & Kashmir

CDR Basic Features

 Change from MCU Based Billing to CDR based Billing.  End to End Integrated Total Solution (OSS/BSS) Operations System/Business System

 SSA would continue to be the Service Owning, Billing and ing Unit.

E-Stapling

Scope of CRM module        Customer Management        Billing Management        Product Catalogue        Order Management        Service Order Management (Post Sale )        Customer Care Management        Sales        Marketing

Hardware  Data Centre (DC) Class servers which are high-end servers having 64 cores/Us in each machine for hosting the main applications such as Billing and CRM  Low-end servers which are two-U servers for small applications like Anti-virus, HTTP, Web servers, Authentication etc.

Network

A country-wide IP network with MPLS as the backbone. Not Only for implementation of the CDR project, but also for implementing all other IT projects in future, such as ERP.

Network

Network

A country-wide IP network with MPLS as the backbone. Not Only for implementation of the CDR project, but also for implementing all other IT projects in future, such as ERP.

Network

A country-wide IP network with MPLS as the backbone. Not Only for implementation of the CDR project, but also for implementing all other IT projects in future, such as ERP.

Network

Connectivity  All new technology switches such as OCB, EWSD, 5ESS, AXE, shall be connected using X.25 cards and Ethernet interface (wherever available)  All CDOT exchanges will be connected to the LE router using CES equipment supplied by CDOT through HCL  All E10B exchanges will be connected to the LE router through MTE (Magnetic Tape Emulator)  Each LE router is connected to the Aggregation Router through E1 links.  All the E1s coming from the

Connectivity  Each Aggregation Router in each SSA shall be connected over STM-1 link to the nearest MPLS node.  For redundancy purposes, the connectivity shall be established to two MPLS nodes.  The Data Centre is also connected to the MPLS network presently through STM-1 links, to start with. This end link will be enhanced to 1 GBPS link or more, later  The existing CSR network will also get connected to the Aggregation Router.  Thus, all the terminals of Commercial, TRA, FRS and Directory Enquiry which are now connected to the local systems, will be connected to the Data Centres through the Aggregation Router

Disaster Recovery  Hyderabad is configured as the DR site for Kolkata and vice versa.  Similarly, Pune is configured as the DR site for Chandigarh and vice versa.  The degradation of performance for the applications failing over to the DR site is permitted upto 50%.

Enterprise Resource Planning System to integrate the data and processes of an organization into one single system Cover a wide range of functions and integrate them into one unified database Results in increased productivity and less types of softwares

Why ERP •BSNL presently uses many independent systems with no communication across them •To integrate systems, ERP working across the organization is required •Benefits – Improvement in the information flow – Better and Timely Inputs of better decision making – Improvements in productivity, cycle time, financial performance and information transparency – Driving operational excellence across BSNL through process standardization

ERP Modules

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