Im204 Evaluation Of Business Performance 1x5m2p

COMMISSION ON HIGHER EDUCATION SAMPLE SYLLABUS TEMPLATE COURSE NUMBER: TITLE: DEPARTMENT / PROGRAM:

IM204 EVALUATION OF BUSINESS PERFORMANCE INFORMATION MANAGEMENT

SCHOOL: SEMESTER AND SCHOOL YEAR: INSTRUCTOR: COURSE DESCRIPTION The course is intended to provide the student with the experience in assessing information systems and the different tools to be used in conducting system evaluation. It will discuss topics such as Data warehousing, KPI/KRA, business intelligence, and quality metrics. COURSE OBJECTIVES (DESIRABLE OBJECTIVES) Upon completion of this course, the student should be able to: 1. Discuss performance evaluation consistent with quality management and continuous improvement 2. Develop quality metrics for assessment of customer satisfaction at all phases of the life cycle COURSE OUTLINE AND TIMEFRAME TOPICS AND READINGS 1. Data Warehousing a. Transactions and aggregates b. Data architecture c. Data access: extraction, transformation, loading 2. Creating and delivering performance information a. Data marts, Data cubes, OLAP b. Financials c. Sales d. Supply Chain e. CRM f. Vertical Solutions

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3. Applying information a. Business intelligence solution b. KPIs c. Balanced scorecard application d. Learning and growth KRA e. Internal processes KRA f. Customer KRA g. Financial KRA h. BI Portal Components 4. Measuring against KPIs a. Comparison values b. Thresholds c. KPI trending 5. Quality metrics a. Cross-functionally definition of metrics b. Defining relevant project-related procedures (such as an incident handling and resolution procedure) c. Definition of requirements for each project phase d. Bid requirements, internally specified requirements, project management requirements e. Documentation (status reports, manuals, etc) (project related issues, potential defects and problems, proper planning, analysis, coordination and standard setting, existing defects and problems) REQUIRED READINGS SUGGESTED READINGS COURSE REQUIREMENTS CONSULTATION HOURS

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