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T&TEC Introduces
T&TEC Payment Centres
Office hours: Monday - Friday 8 a.m. to 3.45 p.m.
IVR
INTERACTIVE VOICE RESPONSE SYSTEM
63 Frederick Street, Port of Spain** 623-2611/6291 Broadway Service Centre , Port of Spain 624-0720 Cor. Madras St. & Western Main Rd., St. James** 628-1705/9 75-77 Gooding Village, San Fernando** 657-7281/4 Pamela’s Mall, Gopaul Lands, Marabella 658-7594/5 Naparima Mayaro Road, Rio Claro 644-2475 1326 Siparia Erin Road, Penal 647-1223 Egypt Village, Point Fortin 648-2792 52 Main Road, Chaguanas 672-0955/6 Couva Shopping Complex, Couva** 679-0378/0757 18 Sorzano Street, Arima** 643-2433 Cor. Brierley & Henderson Sts., Sangre Grande** 668-6428/9 4 Eastern Main Road, Curepe** 662-9289 Darell Spring Road, Scarborough** 639-2015 ** There is a 24 hour drop-box facility for cheques only at each of these locations.
Call
625-TTEC (8832) for fast and accurate information
Trinidad and Tobago Electricity Commission 63 Frederick Street, Port of Spain. January 2011
IVR = Answers at your fingertips What is IVR?
IVR
The correct order of the listing above as on the IRV System currently is:
INTERACTIVE VOICE RESPONSE SYSTEM
• •
T&TEC’s Interactive Voice Response System (IVR) is a telephone programme designed to give you speedy access to general and -specific information.
• •
When you call 625-TTEC (8832), IVR prompts your responses by asking you to punch numbers on your telephone keypad.
You can access information about: • • • • • •
Your balance How to open and close s How to transfer s from one person to another How to have your electricity supply reconnected T&TEC’s disconnection policy What happens when an holder dies
Your balances How to open and close s Transferring an following the Death of a customer. Disconnection policy Reconnection after 3 months. How to reconnect an that has been disconnected after 3 months.
You can also provide us with your: •
Telephone Number
Before dialing please have the following at hand: • •
Your Customer Number – this is the first set of digits before the dash of your number, e.g. 665396 Your Premises Number – this is the second set of digits that can be found after the dash in the number, e.g. 289485
T&TEC Payment Centres
Office hours: Monday - Friday 8 a.m. to 3.45 p.m.
IVR
INTERACTIVE VOICE RESPONSE SYSTEM
63 Frederick Street, Port of Spain** 623-2611/6291 Broadway Service Centre , Port of Spain 624-0720 Cor. Madras St. & Western Main Rd., St. James** 628-1705/9 75-77 Gooding Village, San Fernando** 657-7281/4 Pamela’s Mall, Gopaul Lands, Marabella 658-7594/5 Naparima Mayaro Road, Rio Claro 644-2475 1326 Siparia Erin Road, Penal 647-1223 Egypt Village, Point Fortin 648-2792 52 Main Road, Chaguanas 672-0955/6 Couva Shopping Complex, Couva** 679-0378/0757 18 Sorzano Street, Arima** 643-2433 Cor. Brierley & Henderson Sts., Sangre Grande** 668-6428/9 4 Eastern Main Road, Curepe** 662-9289 Darell Spring Road, Scarborough** 639-2015 ** There is a 24 hour drop-box facility for cheques only at each of these locations.
Call
625-TTEC (8832) for fast and accurate information
Trinidad and Tobago Electricity Commission 63 Frederick Street, Port of Spain. January 2011
IVR = Answers at your fingertips What is IVR?
IVR
The correct order of the listing above as on the IRV System currently is:
INTERACTIVE VOICE RESPONSE SYSTEM
• •
T&TEC’s Interactive Voice Response System (IVR) is a telephone programme designed to give you speedy access to general and -specific information.
• •
When you call 625-TTEC (8832), IVR prompts your responses by asking you to punch numbers on your telephone keypad.
You can access information about: • • • • • •
Your balance How to open and close s How to transfer s from one person to another How to have your electricity supply reconnected T&TEC’s disconnection policy What happens when an holder dies
Your balances How to open and close s Transferring an following the Death of a customer. Disconnection policy Reconnection after 3 months. How to reconnect an that has been disconnected after 3 months.
You can also provide us with your: •
Telephone Number
Before dialing please have the following at hand: • •
Your Customer Number – this is the first set of digits before the dash of your number, e.g. 665396 Your Premises Number – this is the second set of digits that can be found after the dash in the number, e.g. 289485
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