Mgt-400 Hrm Ch. 14 Hw 266xf

Gwen Moore MGT-400 Human Resource Management Chapter 14 Homework July 21, 2014

CONTINUING CASE QUESTIONS “Carter’s Cleaning Company” 1. What would you do if you were Jennifer, and why? If I were Jennifer, I would outline a policy that prohibits eating at the front counter because it is very unprofessional and does not look good to the incoming customers. The employees would be informed about the policy and the consequences for any future violations of the new policy. The policy should be mandatory for all employees and enforced to take place immediately after all employees have been informed. 2. Should a disciplinary system be established at Carter Cleaning Centers? Yes, I definitely think that Carter’s Cleaning Centers should establish a disciplinary system for all employees who fail to follow the Center Cleaning Centers’ rules, professional business policies and guidelines. 3. If so, what should it cover? The disciplinary system should cover the expected behavior and professional conduct of all employees. This should include all disciplinary actions that will take place when the company rules, policies, and guidelines have not been followed. The disciplinary actions should include a verbal warning, a written warning, and finally a termination of the employee with a third offense. How would you suggest it deal with a situation such as the one with the errant counter people? Since there was no previous disciplinary system in place at the time of this occurrence, I would suggest that Jennifer give those employees that were caught eating at the counter a verbal warning to not eat at the front counter anymore. 4. How would you deal with the store manager? The manager should be held responsible to ensure the new policy is understood by all employees. The managers should also be held able for enforcing the company policy to prevent any future violations. They should also be placed on the same disciplinary system as the employees when company rules, policies, and guidelines are not being followed. Reference: Dessler, G. (2013). Human Resource Management (13th Edition). Upper Saddle River, NJ, Pearson Prentice Hall.