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A UDP and T Network Ports This appendix provides Server and Client details, in table format, of the UDP and T network ports (see Table A-1: UDP and T Network Ports on page 110 and Table A-2: IPC Specific UDP and T Network Ports on page 121). This list should be used by IT staff to ensure the mentioned ports are enabled in the customer's firewall configuration to allow proper functioning of the system. For completeness, the list may include internal ports used for interconnection between services that run on the same server (ports for which the destination/server and the source/client are on the same machine). These internal ports may therefore be ignored in firewall configuration, as required. Based on the customer's environment, additional ports may need to be enabled to specific operating system services or third party software that are installed on the customer's servers for monitoring, alarming, anti-virus protection or other purposes. Consult with the respective vendor's documentation. Additional information on Microsoft Windows ports and protocols may be found on Microsoft's Service overview and network port requirements for the Windows Server system page (KB Article ID: 832017). Workstation Port
You can open the firewall for all ports, or specify a range of ports to be available for this use and open the firewall on only those ports. The available range of ports is from 1024 to 5000. You must specify a range of at least 10 ports (configurable in NICE Perform System application).
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
109
Table A-1: UDP and T Network Ports Protocol
Port
Destination (Server)
UDP
161
SNMP Service on Application Server
Source (Client)
Service
Description
SNMPv1
Solicited operations (requests) sent by the SNMP manager to the SNMP Service for status request.
SNMPv1
Unsolicited operations (traps) sent by the SNMP Service for alarming.
SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger
NMS
SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway UDP
162
NMS
SNMP Service on Application Server SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway Appendix A: UDP and T Network Ports
NICE Perform ® Release 3: Design Considerations (Rev. A0)
110
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
UDP
6665
Database Server Data Mart Server
UDP
6665
NMS
Source (Client)
Service
Description
NMS
CA
For special CA Agents, namely: SQL Agent and OS Agent.
CA
For special CA Agents, namely: SQL Agent and OS Agent.
Application Server
NiceLog API
Locating voice recording on Logger.
Interaction Center
NiceLog API
Recording control.
Database Server Data Mart Server
UDP
2000,
Voice/VoIP Logger
2012 UDP
2006
Media Library
Application Server
Media Library API
Configuring and controlling the Media Library.
UDP
3011
RTS
Backup Server
NiceLog API
Backup of recorded media.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
111
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
UDP
50602
VoIP Recording Gateway3 VoIP Recording Agent3
Source (Client)
Service
Description
VoIP Logger
SIP Control
Calls forwarding.
SIP Control
Calls forwarding.
SIP Control
Forwarding device location mapping.
SIP Control
Forwarding device location mapping.
SQL
Database access.
SQL
Data mining.
VoIP Recording SIP Proxy4 VoIP Logger
VoIP Recording Gateway3 VoIP Recording Agent3 VoIP Recording SIP Proxy4
VoIP Recording Gateway VoIP Recording Agent VoIP Recording SIP
Media Provider Control Manager (formerly known as FLM)
Proxy4 Media Provider Control VoIP Recording Gateway Manager (formerly known VoIP Recording Agent as FLM) VoIP Recording SIP Proxy4 T
1433
SQL Server on Database Server
Interaction Center SQL Server on Database Server1 Data Mart Server1 SQL Analysis Services Storage Center ScreenSense Server
T
2383
SQL Analysis Services
Application Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
112
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
2001,
Voice/VoIP Logger
NICE Media Player on desktops
2011
Service
Playback Media Server service on Application Server NiceLog API Playback Server
Description
Retrieve voice recording from Logger.
Audio Analysis Server Storage Center T
3001
RTS Backup Server
T
30100
NiceScreen Logger
NiceLog API
Transfer of data and control between the Backup Server and the RTS.
NICE Media Player on desktops Retrieve screen recording from Playback Media Server service NiceScreen API Screen Logger. on Application Server Storage Center
T
2001
SAMS – Screen Agent Monitoring Service on Multimedia Logger
Agents desktops (screen recording)
NiceScreen API
Store screen recordings on Screen Logger.
Agents desktops (screen recording)
SAMS
Monitor Screen Agent events and activity.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
113
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
30002,
Storage Center
NICE Media Player on desktops
30003
Service
Playback Media Server service Storage Center on Application Server API
Description
Retrieve recordings from Storage Center.
Playback Server Audio Analysis Server T
80
IIS on Application Server
T
62070
System and desktops services on Application Interaction Center Server
desktops
HTTP
s working with NICE applications.
.NET Remoting (HTTP)
s working with NICE applications.
.NET Remoting (HTTP)
Get system settings.
Data Mart Server Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server Media Library
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
114
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62130
System and desktops services on Application Interaction Center Server
Service
Description
.NET Remoting (T)
s working with NICE applications.
.NET Remoting (T)
Get system settings.
Auditing s’ activities.
Data Mart Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server T
62071
Audit Trail service on Application Server
All services on Application Server
.NET Remoting (HTTP)
T
62088
SNMP Agent on Application Server
All services on Application Server
.NET Remoting (HTTP)
Collecting alerts from all applicative services for issuing SNMP traps from the Application Server.
T
62072
Rules Manager service on desktops Application Server
.NET Remoting (HTTP)
Managing rules later on commenced by the Rule Engine.
T
62073
Locate service on Application Server
desktops
.NET Remoting (HTTP)
Locating recorded media for playback.
T
62074
Business Analyzer (Unified Query) service on desktops Application Server
.NET Remoting (HTTP)
Query interaction data by NICE Business Analyzer.
T
62075
Monitor service on Application Server
.NET Remoting (HTTP)
Live monitoring of recording activity.
desktops
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
115
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
Service
Description
T
62076
Playback (Media Server) service on Application Server
desktops
.NET Remoting (HTTP)
Retrieving recorded media from the relevant Logger or Storage Center for playback.
Playback (Media Server) service on Application Server
desktops
.NET Remoting (T)
Retrieving recorded media from the relevant Logger or Storage Center for playback.
Resource Manager service on Application Server
desktops
.NET Remoting (HTTP)
Managing Playback Server resources.
T
T
62132
62077
T
62079
Rules Engine service on Application Server
SNMP Agent on Application Server
.NET Remoting (HTTP)
Rules Engine alarming.
T
62080
Coaching service on Application Server
desktops
.NET Remoting (HTTP)
Coaching and clipping.
T
62081
My Universe service on Application Server
desktops
.NET Remoting (HTTP)
Managing agents’ portal.
T
62085
Form Designer (Evaluator) service on Application desktops Server
.NET Remoting (HTTP)
Evaluating recorded interactions for quality monitoring purposes.
T
62121
Insight Manager (Investigator) service on Application Server
desktops
.NET Remoting (HTTP)
Searching interactions based on content (words and phrases) – part of NICE Compliance Suite.
Audio Analysis Search Controller service on Application Server
desktops
.NET Remoting (HTTP)
Manages requests for audio analysis.
Application Server
.NET Remoting (HTTP)
Manages requests for audio analysis.
T
62123
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
116
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
T
62048
Interactions on Application Server (Compliance Suite)
T
443
Key Storage Manager service on Application Server
Source (Client)
Service
Description
desktops
.NET Remoting (HTTP)
Compliance Suite’s Interactions and Playback Workflow (formally known as Playback Organizer) applications.
IIS
Used for transferring encryption keys in a secure way.
Agents desktops (ROD)
.NET Remoting (HTTP)
Start/stop recording from agent desktop using Record on Demand application
ScreenSense Agent on agents desktops
.NET Remoting (HTTP)
Gets configuration information and reports captured events.
ScreenSense Agent on agents desktops
.NET Remoting (T)
Gets configuration information and reports captured events.
Cryptographic Information Manager (CIM) on Voice/VoIP Logger CIM on agents desktops (screen recording) NICE Media Player on s desktops Audio Analysis Server Playback Server
T
62070, 62075
System , and Monitor services on Application Server
T
62086
ScreenSense Server
T
62131
ScreenSense Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
117
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62070, 62130, 62073, 62074, 62075, 62076, 62132, 62077, 62080, 62081, 62085, 62121, 62123, 62048, 443
Application Server
T
2010
Screen Capture Control on Agents desktops (screen Interaction Center recording)
T
62051
Call Server on Interaction ScreenSense Server Center Application Server
Application
Server1
Playback Server
Service
Description
.NET Remoting (HTTP/T)
Communication between Application Servers required for multi Data Hub deployment.
.NET Remoting (HTTP)
Control Screen Agent recording for NAT/PAT environments.
.NET Remoting (HTTP)
Control of system recording.
CTI (drivers) T
62050
Call Server on Interaction CAPI integrations Center
CLS API
Control of system recording.
T
62055
DB Server on Interaction Center
.NET Remoting (HTTP)
ing requests to insert/update interactions and s to/in the database.
Call Server on Interaction Center
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
118
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62059
CLS SNMP Agent (part of All CLS processes on the Interaction Center SNMP.exe service) on Interaction Center
T
62069
RCM on Interaction Center Call Server on Interaction Center System on Application Server
Service
Description
.NET Remoting (HTTP)
ing notifications for SNMP traps from CLS processes to CLS SNMP Agent.
.NET Remoting (HTTP)
Handling recording requests from Call Server.
License Manager on Application Server T
62133
Analysis Server service on desktops Application Server
.NET Remoting (HTTP)
For Interaction Analytics’ ClearSight application.
T
62083
Reporter service on Data Mart Server
desktops
.NET Remoting (HTTP)
Generating reports from Data Mart.
T
62084
Reporter Scheduler service on Data Mart Server
desktops
.NET Remoting (HTTP)
Scheduling reports on Data Mart.
.NET Remoting (HTTP)
Requests to initiate playback to extension.
T
For IVR related and playback to extension services.
T
62078
Playback Server
Resource Manager on Application Server
NICE Media Player on s desktops T
62127,
Playback Server
62128, 62129
Playback Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
119
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
Service
Description
62126
IP Phone Applications service on Application Server
Agents IP phones
.NET Remoting (HTTP)
For IP Phone Applications.
System on Application Server
VRG API
Set/get device configuration.
T
T T
3555 12001, 12002,
VoIP Recording Gateway Intel Dialogic software on Playback Server
12004,
T
12005,
1719, 1720,
software5.
Intel Dialogic software on Playback Server
200015 T
Internally used by Dialogic SR6
Intel Dialogic software on Playback Server
5060, 12002, T
12003,
Internally used by Dialogic HMP software6.
12004, 20000, 200016
Intel Dialogic software on Playback Server
Table footnotes: 1 Required for communication between Data Hubs in a multi Data Hub deployment. 2 Default SIP control port. Must be re-configured in a single-box deployment with MPCM and VoIP Logger running on the same machine (both services can’t listen on the same port). 3 Additionally, there is RTP data flow between VRA/VRG and VoIP Logger on ports that are configured on the VoIP Logger (IPTool). 4 Relevant in Cisco Active VoIP integration.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
120
5
Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary T ports in the range between 1024 - 5000 may be utilized, as well as T and UDP ports 135 to allow remote DCOM across firewalls if required. Refer to Intel Dialogic System Release 6.0 PCI for Windows Documentation.
6
Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary T ports in the range between 1024 - 5000 may be utilized, as well as T and UDP ports 135 to allow remote DCOM across firewalls if required. The HMP system defaults to UDP/RTP ports 6000 - 6100 and UDP ports 49152 and above for RTP streaming (depending on the number of channels purchased). Refer to Intel Dialogic Host Media Processing Software Release 2.0 for Windows Documentation.
Table A-2: IPC Specific UDP and T Network Ports Protocol
Port
Destination (Server)
Source (Client) Service
Description
UDP
50000 50210
VoIP Logger
IPC (TIC card)
IPC RVP
Default range of ports for receiving voice packets.
5501
CTI (Connection Manager) IPC (TIC card) on Interaction Center
T
CTI information from IPC system.
5500
Session Control on Interaction Center
IPC (TIC card)
T
Session control from IPC system to allocate recording channels.
1541
IPC IBM Informix Database
SQL Server on ODBC Database Server
62061,
CLS Monitor on Interaction License Center Manager on Application Server
T T T
T
62062, 62063, 62064
Connects NICE’s database to IPC's (using Linked Server).
.NET Remoting (HTTP)
IPC-IP license management.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
121
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
122
You can open the firewall for all ports, or specify a range of ports to be available for this use and open the firewall on only those ports. The available range of ports is from 1024 to 5000. You must specify a range of at least 10 ports (configurable in NICE Perform System application).
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
109
Table A-1: UDP and T Network Ports Protocol
Port
Destination (Server)
UDP
161
SNMP Service on Application Server
Source (Client)
Service
Description
SNMPv1
Solicited operations (requests) sent by the SNMP manager to the SNMP Service for status request.
SNMPv1
Unsolicited operations (traps) sent by the SNMP Service for alarming.
SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger
NMS
SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway UDP
162
NMS
SNMP Service on Application Server SNMP Service on Interaction Center SNMP Service on Playback Server SNMP Service on Voice/VoIP Logger SNMP Service on Multimedia Logger SNMP Service on Storage Center VoIP Recording Gateway Appendix A: UDP and T Network Ports
NICE Perform ® Release 3: Design Considerations (Rev. A0)
110
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
UDP
6665
Database Server Data Mart Server
UDP
6665
NMS
Source (Client)
Service
Description
NMS
CA
For special CA Agents, namely: SQL Agent and OS Agent.
CA
For special CA Agents, namely: SQL Agent and OS Agent.
Application Server
NiceLog API
Locating voice recording on Logger.
Interaction Center
NiceLog API
Recording control.
Database Server Data Mart Server
UDP
2000,
Voice/VoIP Logger
2012 UDP
2006
Media Library
Application Server
Media Library API
Configuring and controlling the Media Library.
UDP
3011
RTS
Backup Server
NiceLog API
Backup of recorded media.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
111
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
UDP
50602
VoIP Recording Gateway3 VoIP Recording Agent3
Source (Client)
Service
Description
VoIP Logger
SIP Control
Calls forwarding.
SIP Control
Calls forwarding.
SIP Control
Forwarding device location mapping.
SIP Control
Forwarding device location mapping.
SQL
Database access.
SQL
Data mining.
VoIP Recording SIP Proxy4 VoIP Logger
VoIP Recording Gateway3 VoIP Recording Agent3 VoIP Recording SIP Proxy4
VoIP Recording Gateway VoIP Recording Agent VoIP Recording SIP
Media Provider Control Manager (formerly known as FLM)
Proxy4 Media Provider Control VoIP Recording Gateway Manager (formerly known VoIP Recording Agent as FLM) VoIP Recording SIP Proxy4 T
1433
SQL Server on Database Server
Interaction Center SQL Server on Database Server1 Data Mart Server1 SQL Analysis Services Storage Center ScreenSense Server
T
2383
SQL Analysis Services
Application Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
112
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
2001,
Voice/VoIP Logger
NICE Media Player on desktops
2011
Service
Playback Media Server service on Application Server NiceLog API Playback Server
Description
Retrieve voice recording from Logger.
Audio Analysis Server Storage Center T
3001
RTS Backup Server
T
30100
NiceScreen Logger
NiceLog API
Transfer of data and control between the Backup Server and the RTS.
NICE Media Player on desktops Retrieve screen recording from Playback Media Server service NiceScreen API Screen Logger. on Application Server Storage Center
T
2001
SAMS – Screen Agent Monitoring Service on Multimedia Logger
Agents desktops (screen recording)
NiceScreen API
Store screen recordings on Screen Logger.
Agents desktops (screen recording)
SAMS
Monitor Screen Agent events and activity.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
113
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
30002,
Storage Center
NICE Media Player on desktops
30003
Service
Playback Media Server service Storage Center on Application Server API
Description
Retrieve recordings from Storage Center.
Playback Server Audio Analysis Server T
80
IIS on Application Server
T
62070
System and desktops services on Application Interaction Center Server
desktops
HTTP
s working with NICE applications.
.NET Remoting (HTTP)
s working with NICE applications.
.NET Remoting (HTTP)
Get system settings.
Data Mart Server Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server Media Library
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
114
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62130
System and desktops services on Application Interaction Center Server
Service
Description
.NET Remoting (T)
s working with NICE applications.
.NET Remoting (T)
Get system settings.
Auditing s’ activities.
Data Mart Playback Server Audio Analysis Server Storage Center ScreenSense Agent ScreenSense Server T
62071
Audit Trail service on Application Server
All services on Application Server
.NET Remoting (HTTP)
T
62088
SNMP Agent on Application Server
All services on Application Server
.NET Remoting (HTTP)
Collecting alerts from all applicative services for issuing SNMP traps from the Application Server.
T
62072
Rules Manager service on desktops Application Server
.NET Remoting (HTTP)
Managing rules later on commenced by the Rule Engine.
T
62073
Locate service on Application Server
desktops
.NET Remoting (HTTP)
Locating recorded media for playback.
T
62074
Business Analyzer (Unified Query) service on desktops Application Server
.NET Remoting (HTTP)
Query interaction data by NICE Business Analyzer.
T
62075
Monitor service on Application Server
.NET Remoting (HTTP)
Live monitoring of recording activity.
desktops
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
115
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
Service
Description
T
62076
Playback (Media Server) service on Application Server
desktops
.NET Remoting (HTTP)
Retrieving recorded media from the relevant Logger or Storage Center for playback.
Playback (Media Server) service on Application Server
desktops
.NET Remoting (T)
Retrieving recorded media from the relevant Logger or Storage Center for playback.
Resource Manager service on Application Server
desktops
.NET Remoting (HTTP)
Managing Playback Server resources.
T
T
62132
62077
T
62079
Rules Engine service on Application Server
SNMP Agent on Application Server
.NET Remoting (HTTP)
Rules Engine alarming.
T
62080
Coaching service on Application Server
desktops
.NET Remoting (HTTP)
Coaching and clipping.
T
62081
My Universe service on Application Server
desktops
.NET Remoting (HTTP)
Managing agents’ portal.
T
62085
Form Designer (Evaluator) service on Application desktops Server
.NET Remoting (HTTP)
Evaluating recorded interactions for quality monitoring purposes.
T
62121
Insight Manager (Investigator) service on Application Server
desktops
.NET Remoting (HTTP)
Searching interactions based on content (words and phrases) – part of NICE Compliance Suite.
Audio Analysis Search Controller service on Application Server
desktops
.NET Remoting (HTTP)
Manages requests for audio analysis.
Application Server
.NET Remoting (HTTP)
Manages requests for audio analysis.
T
62123
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
116
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
T
62048
Interactions on Application Server (Compliance Suite)
T
443
Key Storage Manager service on Application Server
Source (Client)
Service
Description
desktops
.NET Remoting (HTTP)
Compliance Suite’s Interactions and Playback Workflow (formally known as Playback Organizer) applications.
IIS
Used for transferring encryption keys in a secure way.
Agents desktops (ROD)
.NET Remoting (HTTP)
Start/stop recording from agent desktop using Record on Demand application
ScreenSense Agent on agents desktops
.NET Remoting (HTTP)
Gets configuration information and reports captured events.
ScreenSense Agent on agents desktops
.NET Remoting (T)
Gets configuration information and reports captured events.
Cryptographic Information Manager (CIM) on Voice/VoIP Logger CIM on agents desktops (screen recording) NICE Media Player on s desktops Audio Analysis Server Playback Server
T
62070, 62075
System , and Monitor services on Application Server
T
62086
ScreenSense Server
T
62131
ScreenSense Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
117
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62070, 62130, 62073, 62074, 62075, 62076, 62132, 62077, 62080, 62081, 62085, 62121, 62123, 62048, 443
Application Server
T
2010
Screen Capture Control on Agents desktops (screen Interaction Center recording)
T
62051
Call Server on Interaction ScreenSense Server Center Application Server
Application
Server1
Playback Server
Service
Description
.NET Remoting (HTTP/T)
Communication between Application Servers required for multi Data Hub deployment.
.NET Remoting (HTTP)
Control Screen Agent recording for NAT/PAT environments.
.NET Remoting (HTTP)
Control of system recording.
CTI (drivers) T
62050
Call Server on Interaction CAPI integrations Center
CLS API
Control of system recording.
T
62055
DB Server on Interaction Center
.NET Remoting (HTTP)
ing requests to insert/update interactions and s to/in the database.
Call Server on Interaction Center
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
118
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
T
62059
CLS SNMP Agent (part of All CLS processes on the Interaction Center SNMP.exe service) on Interaction Center
T
62069
RCM on Interaction Center Call Server on Interaction Center System on Application Server
Service
Description
.NET Remoting (HTTP)
ing notifications for SNMP traps from CLS processes to CLS SNMP Agent.
.NET Remoting (HTTP)
Handling recording requests from Call Server.
License Manager on Application Server T
62133
Analysis Server service on desktops Application Server
.NET Remoting (HTTP)
For Interaction Analytics’ ClearSight application.
T
62083
Reporter service on Data Mart Server
desktops
.NET Remoting (HTTP)
Generating reports from Data Mart.
T
62084
Reporter Scheduler service on Data Mart Server
desktops
.NET Remoting (HTTP)
Scheduling reports on Data Mart.
.NET Remoting (HTTP)
Requests to initiate playback to extension.
T
For IVR related and playback to extension services.
T
62078
Playback Server
Resource Manager on Application Server
NICE Media Player on s desktops T
62127,
Playback Server
62128, 62129
Playback Server
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
119
Table A-1: UDP and T Network Ports (Continued) Protocol
Port
Destination (Server)
Source (Client)
Service
Description
62126
IP Phone Applications service on Application Server
Agents IP phones
.NET Remoting (HTTP)
For IP Phone Applications.
System on Application Server
VRG API
Set/get device configuration.
T
T T
3555 12001, 12002,
VoIP Recording Gateway Intel Dialogic software on Playback Server
12004,
T
12005,
1719, 1720,
software5.
Intel Dialogic software on Playback Server
200015 T
Internally used by Dialogic SR6
Intel Dialogic software on Playback Server
5060, 12002, T
12003,
Internally used by Dialogic HMP software6.
12004, 20000, 200016
Intel Dialogic software on Playback Server
Table footnotes: 1 Required for communication between Data Hubs in a multi Data Hub deployment. 2 Default SIP control port. Must be re-configured in a single-box deployment with MPCM and VoIP Logger running on the same machine (both services can’t listen on the same port). 3 Additionally, there is RTP data flow between VRA/VRG and VoIP Logger on ports that are configured on the VoIP Logger (IPTool). 4 Relevant in Cisco Active VoIP integration.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
120
5
Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary T ports in the range between 1024 - 5000 may be utilized, as well as T and UDP ports 135 to allow remote DCOM across firewalls if required. Refer to Intel Dialogic System Release 6.0 PCI for Windows Documentation.
6
Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary T ports in the range between 1024 - 5000 may be utilized, as well as T and UDP ports 135 to allow remote DCOM across firewalls if required. The HMP system defaults to UDP/RTP ports 6000 - 6100 and UDP ports 49152 and above for RTP streaming (depending on the number of channels purchased). Refer to Intel Dialogic Host Media Processing Software Release 2.0 for Windows Documentation.
Table A-2: IPC Specific UDP and T Network Ports Protocol
Port
Destination (Server)
Source (Client) Service
Description
UDP
50000 50210
VoIP Logger
IPC (TIC card)
IPC RVP
Default range of ports for receiving voice packets.
5501
CTI (Connection Manager) IPC (TIC card) on Interaction Center
T
CTI information from IPC system.
5500
Session Control on Interaction Center
IPC (TIC card)
T
Session control from IPC system to allocate recording channels.
1541
IPC IBM Informix Database
SQL Server on ODBC Database Server
62061,
CLS Monitor on Interaction License Center Manager on Application Server
T T T
T
62062, 62063, 62064
Connects NICE’s database to IPC's (using Linked Server).
.NET Remoting (HTTP)
IPC-IP license management.
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
121
Appendix A: UDP and T Network Ports NICE Perform ® Release 3: Design Considerations (Rev. A0)
122
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