Service Delivery Managment.pdf 1f274u

Service Delivery Managers. • • • • • • • • • • • • • • •

Review customer orders and plan and coordinate delivery activities. Build positive and productive working relationships with customers for business growth. Analyze and troubleshoot delivery issues in a timely fashion. Manage a delivery team to ensure timely and accurate customer deliveries. Oversee daily activities of delivery team and provide direction and guidance as needed. Perform resource allocations and workload assignments according to delivery requirements. Ensure that team maintains high level of competence and operational excellence. Evaluate the performance of team and determine training needs. Serve as primary for customer inquiries and concerns. Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. Perform customer negotiations for delivery rates. Develop process improvements to achieve cost effectiveness and time saving. Make critical business decisions to meet customer expectations. Develop scope and budget for delivery projects. Report delivery status to customers and develop required delivery documentations.

Consulting Managing Director

•

Internet, telecom, or wireless thought leader who serves as a consulting partner responsible for the general management of all facets of the business, including project sales, senior client management, project leadership and managing and achieving financial operational targets.

•

Develops and implements high-impact strategies and solutions based on financial, technology and market analyses to help increase the profitability and performance of consulting clients

•

Manages key client relationships with ability to drive $3M+ in annual project engagements

•

Leads, sells, and manages multiple engagements focused on the development of business and technology strategy, business cases and profitability, product development and business development

•

Serves as senior advisory figure that drives thought leadership in the technology and wireless spaces with the potential to help shape clients’ corporate and product strategies

•

Exercises leadership via creation of customer proposals and assumes responsibility for pricing, scoping and risk mitigation

•

Primary point of from inCode with clients at the appropriate levels

•

Provides proactive, competent communication of inCode recommendations within client organization

•

Contributes in the development of strategies to and win the target group of customers/s

Service Delivery Director:

•

Optimization of customer satisfaction/ loyalty through improved operations

•

Implementation of productivity/ quality metrics and of initiatives designed to minimize costs and enhance efficiency

•

Recruiting, hiring, coaching and developing staff

•

Business planning and collaboration with global staff on local activities

•

Improvement of quality by implementing best practices and identifying new/ needed skills, processes, or methods

•

The role requires building strong internal partnerships and the ability to assess any performance gaps that occur due to lack of ownership and/ or execution. The overall objective is to drive impact and adoption through exemplary process design, improvement, and leadership skills using proven best practice techniques and methodologies. In addition the final candidate should:

•

Develop and implement solutions for meeting the required Customer Service Levels in the areas of process mapping, division of labor, and the allocation of technology/ tools across the business ed by the global development teams.

•

Foster an environment in which procedures are examined and reengineered and new strategies and procedures related to production are developed and implemented.

•

Lead teams of leaders to optimize the best use of internal and external resources to meet corporate objectives.

•

Deliver solutions on time, within plan maintaining top notch quality.

Directors:

•

Responsible for the P/L of all verticals including operations and s marketing staff. Motivate and energize the organization and reinforce its mission and values Independent end to end operator..

•

managing all aspects of operations with emphasis on quality service delivery, client relationship management and continuous improvement of processes.

• Recruiting the right people into the right jobs and ensuring there is a pipeline of candidates to growth goals.

• Responsible to analyze and identify opportunity areas within the healthcare space, create strategy for future growth and implement that strategy.

• Lead and manage new management and business initiatives.

• Business Process reengineering and optimization to maximize the organizations and clients profit.

• Develop pricing strategies for new businesses.

• Negotiate contracts with prospective clients.

• Develop, implement, review, and manage an annual budget.

• Identify, correlate, and assess manpower, production, technical and personnel problems and find or develop and implement constructive solutions.

• Responsible to maintain a compliant and secure environment consistent with the Companys business policies.

• Engage with and maintain a healthy relationship with key clients and stakeholders.

• Ensures that SLAsare met.

/////////////////////////////////////////// Director of Delivery – Software Service Type: Full-time Experience Level: Director Functions: Information Technology Industries: Computer Software Pay Range: Commensurate with position Job Description Director of Delivery, Software Services is a next to C-level position which will involve the candidate to touch almost all aspects of the company. Key responsibilities will include leading and managing a team of 100+ plus people poised to grow to 300+ in near future, managing and maintain strong relationships with existing and new customers, ensuring efficient and profitable software delivery operations. The position is requires the person to be stationed in Indore with frequent travel to Pune and US. Inward-facing a) Leading, growing and mentoring an enthusiastic team of 100+ high energy professionals and making them successful leaders b) Bringing strong technology leadership to drive high quality work in the areas of custom software development (.NET and Flex) and content management (Drupal and SharePoint) c) Transforming QA group to ensure they become keepers of quality rather than testers

d) Continuing on the philosophy of openness and cordial work relationships among team e) Ensuring that people continue to enjoy InfoBeans as their second home f) Identifying and developing leaders for future g) Instituting development processes and preparing the company for CMMi certification h) Developing a progressive recruitment, induction, ongoing training and research system to ensure high-quality substance and a capabilities in the entire team i) Bring though leadership to adopt new challenges and changes in the technology world and preparing the team to take on new frontiers as the business transforms with ongoing changes in demand j) Identifying and Initiating internal projects to ensure efficient delivery operations k) Plan for optimum resource utilization and synchronize with HR for resource needs l) Forward looking in adopting newer technologies to boost existing operations Outward-facing a) Developing deep rooted relationship with existing and new customers b) Providing them overall management as well as business consulting, as required c) Traveling to the US, as required, to meet with the customers and align with their expectations d) Striking a good balance between client needs and team needs e) Align with sales and provide the required sales for aggressive growth 2. Skills Do you have flair and talent for the following? a) Leading an enthusiastic team of high energy professionals and making them successful leaders b) Developing deep rooted relationship with customers and becoming the ultimate quot;go-to-guyquot; for all their needs c) Hunger for repeatability and reusability in anything and everything you do d) Finding a baby and nourishing and growing it like your own Do you believe in the following? a) Greater good b) Respect is always earned c) Strong work ethics d) Problems are always there but I am there to help when one arises Are you an experienced professional with core background in software engineering and development with US customers? Are you a seasoned professional with the maturity to handle the stress of the job yet agile and forward looking enough to take on new challenges? If yes to all of the above....we may have found each other! Please