Bplan Operation 6u2u64
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OPERATION: NOSTALGIA
GENERAL INPUT-PROCESS-OUTPUT FLOW INPUT Capital Getting Necessary Supplies Materials/Assets Labor Knowledge
OUTPUT
PROCESS
PRODUCT
BLEND RAW MATERIAL
STORAGE QUALITY CHECK
FILL & FORM
PACKING & FREEZING
ANALYSIS TO TAP INTO CUSTOMER’S E MOTIONS THROUGH PRODUCTS KNOWLEDGE OF CUSTOMER’S DESIRE + NOSTALGIA MATERIALIZATION OF EMOTIONAL STIMULI
EMOTIONAL STIMULATION
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
1. Vanilla Extract
Love2Bake Php 65.00/ 1 litter
2. Haw haw
Unitop wholesale Php 22.75/40 pcs
3.Mikmik powder and Choco Powder
Clai's Preciousgifts Php17.00/24pcs
Llanas Grocerry Php 11.75/12 pcs
Candyland Philippines Php 19.00/24pcs
4.Monami Candy
Unitop Whole Sale Php 27.00/55 pcs
SM Supermarket Php 27.00/55 pcs
Robinsons Supermarket Php 27.00/55 pcs
Clai's Preciousgifts Php320.00/1kg
Candyland Philippines Php370.00/1 kg
Robinsons Supermarket (Champola) Php 18.00/60 g
Unimart Wholesale (Champola) Php 16.00/60g
5.Nips
Sweet Sensations Php 300.00/1kg
6. Stick-O small /substitute
Clai’s Preciousgifts (Stick-O) Php150.00/370grams
Green Leaves Concentr Baker’s list baking suppli ated Vanilla Flavor Esse es and general mercha nce ndise Php 810.00/1 litter Php 252.00/500 ml Clai's Preciousgifts Bigbagfresh Php30.00/40pcs Php32.00/40 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
SUPPLIER B
7.Choco kisses
Chocolate Lovers Php153.00/ 1 kilo
Clai’s Preciousgifts Php170.00/1/2 kg
8. Mallows
Love2Bake Php120.00/680g
Clai’s Preciousgifts Php 165.00/900 g
9.Chocolate wafer stick 10. Chocnut/ Alternative
Sweet Sensations Php100.00/500 g
Clai’s Preciousgifts Php 155.00/500 g
Unimart Php 9.20/30 g
Unitop Wholsale price (Chocnut) Php 37.50/250 g
Llnas (Chocostar) Php 31.50/240 g
11.Pintoora
Unitop Wholesale Php 22.85/28 pcs
Llnnas Grocery Php 23.35
SM Supermarket Php 23.35
La Crema whipping cre am by MEGAN’s Baking And Co nfectionery Supplies Php 430.00/ 1.8kg
Magic whizk instant whi pping cream by MEGAN’s Baking And Co nfectionery Supplies Php245.00/1kg
12.Whip Cream
Unitop Wholsale price (Hanny) Php 34.50/260 g
Love2Bake Php 185.00/907g
SUPPLIER C Love2Bake Php175.00/1kilo Sweet Sensations Php180.00/750 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
13.Ice Cream Container (Supplies of ice cre am: 1 gallon) 14. Ice Cream cups
Love2 Bake (TIN CAN) Php 620.00/20 pcs
Super sale (PLASTIC) 43.50/pc X 20pcs =Php870.00
SUPPLIER C Clai’s Precious Gifts (TIN CAN) Php 420/12 pcs
15.Salt
Unitop Wholesale Php 19.20/1 kilo
Super Sale Plastic cups 8.50/PC 2,000 pcs/box3.5 oz Php8,500.00/2,000 pcs Jalthea Herbs Php 130.00/907 grams
16.Condensed Milk
Love2 Bake Php 30.00/390ml
Unitop Php 26.20/300ml
Llnas Php 37.50/390g
Clai’s Preciousgifts Php 150.00/1,000pcs
Llnas Php 19.50/50pcs
Love2Bake Php88.00/55 pcs
YangYang Samson PHP 720.00/box 24 packs with 36 cookies e ach =864 cookies
Love 2 Bake Crushed Oreo Php 145.00/454 g
Lazada Php 750.00/1 gallon
Baking Solutions PH Php 35.00/30 ml
17.Spoon 18.Oreo
19. Food Coloring
Clai’s Preciousgifts (paper cups) 700php/1000pcs 4.5oz
SUPPLIER B
Llnas Php 88.50/50 pcs 5 oz Love2Bake Salt Php32.00/425g
Baking Solutions PH CrushedOreo Php 150.00/454 g Llnas Php28.00/20ml
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 1. Vanilla Extract
Love2Bake Php 65.00/ 1 litter
SUPPLIER B
SUPPLIER C
Green Leaves Concentr Baker’s list baking suppli ated Vanilla Flavor Esse es and general mercha nce ndise Php 810.00/1 litter Php 252.00/500 ml
SUPPLIERS TABLE ITEMS 2. Haw haw
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Unitop wholesale Php 22.75/40 pcs
Clai's Preciousgifts Php30.00/40pcs
Bigbagfresh Php32.00/40 pcs
SUPPLIERS TABLE ITEMS 3.Mikmik powder and Choco Powder
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Clai's Preciousgifts Php17.00/24pcs
Llanas Grocerry Php 11.75/12 pcs
Candyland Philippines Php 19.00/24pcs
SUPPLIERS TABLE ITEMS 4.Monami Candy
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Unitop Whole Sale Php 27.00/55 pcs
Waltermart Php 27.00/55 pcs
Robinsons Supermarket Php 27.00/55 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 5.Nips
Sweet Sensations Php 300.00/1kg
SUPPLIER B
SUPPLIER C
Clai's Preciousgifts Php320.00/1kg
Candyland Philippines Php370.00/1 kg
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 6. Stick-O small /substitute
Clai’s Preciousgifts (Stick-O) Php150.00/370grams
SUPPLIER B
SUPPLIER C
Robinsons Supermarket (Champola) Php 18.00/60 g
Unimart Wholesale (Champola) Php 16.00/60g
SUPPLIERS TABLE ITEMS 7.Choco kisses
SUPPLIERS AND THEIR PRICES SUPPLIER A
SUPPLIER B
Chocolate Lovers Php153.00/ 1 kilo
Clai’s Preciousgifts Php170.00/1/2 kg
SUPPLIER C Love2Bake Php175.00/1kilo
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
8. Mallows
Love2Bake Php120.00/680g
SUPPLIER B Clai’s Preciousgifts Php 165.00/900 g
SUPPLIER C Sweet Sensations Php180.00/750 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
9.Chocolate wafer stick
Sweet Sensations Php100.00/500 g
SUPPLIER B Clai’s Preciousgifts Php 155.00/500 g
SUPPLIER C Uniitop Php 9.20/30 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
10. Chocnut/ Alternative
Unitop Wholsale price (Hanny) Php 34.50/260 g
SUPPLIER B Unitop Wholsale price (Chocnut) Php 37.50/250 g
SUPPLIER C Llnas (Chocostar) Php 31.50/240 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
11.Pintoora
Unitop Wholesale Php 22.85/28 pcs
SUPPLIER B Llnnas Grocery Php 23.35
SUPPLIER C Waltermart Php 23.35
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
12.Whip Cream
Love2Bake Php 185.00/907g
SUPPLIER B
SUPPLIER C
Robinsons Supermarket Php316.00/900g
Magic whizk instant whi pping cream by MEGAN’s Baking And Co nfectionery Supplies Php245.00/1kg
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
13.Ice Cream Container (Supplies of ice cre am: 1 gallon)
Love2 Bake (TIN CAN) Php 620.00/20 pcs
SUPPLIER B Super sale (PLASTIC) 43.50/pc X 20pcs =Php870.00
SUPPLIER C Clai’s Precious Gifts (TIN CAN) Php 420/12 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
14. Ice Cream cups
Clai’s Preciousgifts (paper cups) 700php/1000pcs 4.5oz
SUPPLIER B Super Sale Hard papercups 8.50/PC 2,000 pcs/box3.5 oz Php8,500.00/2,000 pcs
SUPPLIER C Llnas Php 88.50/50 pcs 5 oz
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
15.Salt
Unitop Wholesale Php 19.20/1 kilo
SUPPLIER B Iodized Salt Waltermat PHP 14.25/500g
SUPPLIER C Love2Bake Salt Php32.00/425g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
16.Condensed Milk
Love2 Bake Php 30.00/390ml
SUPPLIER B Unitop Php 26.20/300ml
SUPPLIER C Llnas Php 37.50/390g \
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
17.Spoon
Clai’s Preciousgifts Php 150.00/1,000pcs
SUPPLIER B Llnas Php 19.50/50pcs
SUPPLIER C Love2Bake Php88.00/55 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
18.Oreo
YangYang Samson PHP 720.00/box 24 packs with 36 cookies each =864 cookies
SUPPLIER B Love 2 Bake Crushed Oreo Php 145.00/454 g
SUPPLIER C Baking Solutions PH CrushedOreo Php 150.00/454 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
19. Food Coloring
Lazada Php 750.00/1 gallon
SUPPLIER B Baking Solutions PH Php 35.00/30 ml
SUPPLIER C Llnas Php28.00/20ml
COST PER UNIT
FOR EVERY GALLON OF ICE CREAM THERE WILL BE: 2 Cans of Condensed Milk
PHP 60.00
6 cups of heavy whipping cr PHP 370.00 eam = 1,452 grams 907 grams in each purchase of whipping cream Php 185.00 10 mikmik Php 7.08 25 pcs Monami 30 pcs Hawhaw Spoon
Php 12.27 Php17.06 Php 0.15
20 pcsOreo
Php 16.67
Ice Cream Container
Php 3.10
Paper Cup
Php 0.85
Vanilla extract
Php 12.485
Toppings
Php 6- Php 12.00 (20 grams) Php 11.43
14 pcsPintoora
Food Coloring 2 ml
= Php 0.40
BUBBLE GUM Milk
Php 60.00
Whipping Cream
Php 370.00
Pintoora
Php 11.43
Toppings
Php 12.00
Food coloring
Php 0.40
Vanilla Extract
Php 12.485
Container
Php 3.10
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 470.42/ 32 scoops
=Php 14.70
MIKMIK (CHOCOLATE) Milk
Php 60.00
Whipping Cream
Php 370.00
Mikmik
Php 7.08
Toppings
Php 12.00
Vanilla Extract
Php 12.485
Container
Php 3.10
Food coloring
Php 0.40
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 466.07/ 32 scoops
=Php 14.56
HAWHAW
OREO
MONAMI
Milk
Php 60.00
Milk
Php 60.00
Milk
Php 60.00
Whipping Cream
Php 370.00
Whipping Cream
Php 370.00
Whipping Cream
Php 370.00
Haw-haw
Php 17.06
Oreo
Php 16.67
Monami
Php 12.27
Toppings
Php 12.00
Toppings
Php 12.00
Toppings
Php 12.00 Php 0.40
Vanilla Extract
Php 12.485
Vanilla Extract
Php 12.485
Food coloring
Php 12.485
Container
Php 3.10
Container
Php 3.10
Vanilla Extract
Container
Php 3.10
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 471.26/ 32 scoops
Paper cup
Php 0.85
Paper cup
Php 0.85
Spoon
Php 0.15
Spoon
Php 0.15
TOTAL:
Php 475.256/ 32 scoops
TOTAL:
Php 475.65/ 32 scoops
=Php 14.86
=Php 14.85
=Php 14.73
ASSETS REQUIRED
ASSET REQUIRED CHEST FREEZER
Prices Supplier 1 PHP 23,250.00
Price Supplier 2 PHP 27,850/--
Food Bowl
ALREADY AVAILABLE
Baking Solutions PH Php 158.00
Electric Mixer
ALREADY AVAILABLE
ABENSON PHP 2,890.00
Measuring cups and s poons
ALREADY AVAILABLE
BAKING SOLUTIONS PH PHP 75.00
Ice cream scooper
ALREADY AVAILABLE
LOVE2BAKE PHP 420.00-PHP4 60.00
Trailer needed
Spiral Bars with R oller Coaster Tray Containers for fo od storage
Total Expenses for Asset
Php 35,000.00 Php 14,800
Candy Jars Php 250.00 x 3 =
Candy Jars Php 285.00
PHP 73,800.00
WHY CARNIVAL FOOD PARK? Direcly fits ongoing theme of establishment Nostalgic feeling that a carnival themed establishment may elicit to an individual who enjoyed peryas when they were kids Same target market (Millenials) Accessibility Well d (featured in blogs, social media s, news and food apps)
LOCATION CARNIVAL FOOD PARK
87 MAYOR GIL FERNANDO AVE, MARIKINA
LOGISTICS
MODE B
MODE A
PUBLIC TRANSPORTATION
PRIVATE VEHICLE
MODES USED FOR COMPUTATION FOR MODE A
MODES USED FOR COMPUTATION FOR MODE B
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Love to Bake (BF Homes Paranaque)
COSTS: Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 Santolan to Recto via LRT = P hp 25.00 Doroteo Jose to Taft = Php 19 .00 Bus from Taft to Alabang ,Ala bang to Baclaran= Php55.00 Tricycle= Php 40.00
Php 155.00 x 2 =Php 310.00 1.28 hours travel
ISUZU MUX 4x2 DIESEL Estimated fuel consumption Php 131.20 1 hour and 7 mins travel
LOGISTICS TABLE SUPPLIER LOCATION Claires Precious Gifts (In front of San Sebastian Ch urch
OPTION A
Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT from Santolan to Legarda = Php 25.00 Php 82.00 40 minutes
OPTION B
Php79.20 1.5 hours
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Unitop (Sta.Mesa) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT From Santolan to V.Mapa = Php 15.00 Php 31.00 x 2 =Php 79.00 30 minutes
Php 27.6 x 2= Php 55.2 1 hour
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Choco Lovers (Cubao) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT to Cubao =Php 15.00 Tricycle Cubao to Candy Lov ers = Php 40.00 Php 142.00 30 minutes
Php 40.8 50 minutes
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Jeep from Carnival Food park to St a.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= Php 8 .00 LRT to Recto =Php 25.00 Jeep from Recto to 168= Php 8.00 Php 149.00 40 mins
Php 49.6 x 2 = Php 99.2 1.5 hours
YangYang Samson 168 mall Divisoria
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Sweet Sensation (Pateros Metro Manila) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 Tricycle Legarda to Store in P ateros= Php 100.00 Php 116.00 x 2 = Php 232.00 40 minute
Php 29.6 x 2=Php 59.20 1.6 hours
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Super Sale (Pres.Quirino Pandacan Mani la) PHP 45.00 x 2 = Php 90.00 1 hour
Php 38.8 x 2= Php 77.6 1.8 hours
LOGISTICS TABLE SUPPLIER LOCATION LAZADA FOOD COLORING
OPTION A
OPTION B FREE SHIPPING
OVERALL TRANSPORTATION EXPENSE:
PHP 524.40
STORAGE
FINAL PRODUCT STORAGE RAW GOODS
:OVERHEAD CABINET (PROVIDED BY FOODPARK) INCLUDES: > CANDIES > BISCUITS >WHIPPING CREAM >SUGAR
PLAN B
FINAL PRODUCUT STORAGE
PLAN A (ICE CREAM) CAPACITY 30 GALLONS
(ICE CREAM) PRICE: COOLER: PHP 2,188.00 X 2
= PHP 4,376.00 ICE= PHP 165.00/SACK X 4 = PHP 330.00
>SALT
SALT (ALREADY AVAILABLE IN SUPPLIES)
>FLAVORING
=32 X 4 = PHP 128.00
>FOOD COLOR >CUPS & SPOONS
OVERALL= PHP 4,834.00
STORAGE
Since we are going to have a store rather than a kiosk, we will be having a storage area for our inventories and equipment inside the store itself. As having in the storage in the store itself saves time and money.
Raw goods need not to be refrigerated, thus all inventories will be stored in a space-saver cabinet. The final product (ice cream) shall be stored in a chest freezer under the overhead cabinet.
PRODUCTION PROCESS Process (present production process using PERT M)
Prep Time: 18 minutes Freezing Time: 6-8 hours Yields: 1 gallon ice cream
(D) Step 4: Remove Product from bowl and pour unto gallon container of ice cream 1 minute
Melting of Chocolate Products (Pre-operation) Refrigerate Cream (Pre-operation)
Product Assembly : 80 SECONDS
(A)
Step 1: Prepare the ingredients: Ingredients: 24oz sweetened condensed milk 6 cups heavy whipping cream or all-purpose cr eam 10 Mikmik Powders/30 pcs Neapolitan/ 10pcs Oreo/30 pcs Hawhaw/1.5 table spoons of Bubbl e gum extract Additional Toppings (10 mins)
(B) Step 2: Mix the cream in the bowl with electric mixer for 5 minutes (C) Step 3: Mixing of Ingredients and food coloring in the mixer for 2 mins
(E) Step 5: Freezing Time 8 Hours
(F)Step 1:
(G)Step 2: (H)Step 3:
Scoop the ice cream and place in the paper cup (20 seconds) Put toppings in the ice cream (10 seconds) Put the Ice cream unto the roller coaster food tray (20 seconds)
(I)Step 4: Put the ice cream on the roller coaster track (20 second s)
(J)Step 5: Ice Cream slides down the roller coaster track (10 seconds)
B
E
D
START C
Task
Predecessor
Duration
A
-
10 minutes
B
A
2 minutes
C
A
5 minutes
D
BC
1 minute
E
D
8 hours
F
-
20 seconds
G
F
10 seconds
H
G
20 seconds
I
G
20 seconds
J
HI
10 seconds
BOTTLE NECK PROCESS
F
G
H
I J
BASIS FOR TIME: BC: 660 ml of whipped cream
https://us14.proxysite.com/process.php?d=oLXUGIZR7saeWO8gCIGjbzil 4HTNraPBFspAbe3W5siQJUW5hCkN&b=7
SOURCE FOR PRODUCT PREPARATION
90’S CREAMERY DAILY BUSINESS OPERATION MORNING
ACTIVITIES Inventory of Materials Arrange Equi pments Clean the stal l Business Oper ation (Openin g) Business Oper ation (Closing )
Inventory of Materials (Ending) Ice Cream M aking Clean Stall Close
10:00
11:00
AFTERNOON
NOON
12:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
1:00
2:0 0
DELIVERY
START NO Arrange necessary materials and equipment
READY TO OPEN?
Check Materials
YES
Clean the stall
Employees in work stations
Open the Store Customer Entry
Product Information
Take order
Crew states( Quantity), (Product name) sliding for (Name) Ex: “1 Mikmik Vanilla Ice Cream sliding for Mark David”
Greet the Customer “Good morning ma/am/sir may I take your order?
Product Preparation
Product Assembly
Receive Payment *Repeat Order* That would be (Amount)
NO
YES
Ordering EXIT Packaging (Placing in Roller Coaster Cart)
Get Customer Name “Can I have a name for the cup?”
Receiving Area
Crew farewell (New taglines/banat about not forgetting the past) Customer Exit
END
Food blogger’s
Monitor Social Channels 5 question surveys
Feed back
Post its in community board near the cashier
• 5 QUESTION SURVEY Surveys are also widely used to get customer . Do ne right, they can uncover a lot of things that you might ha ve overlooked otherwise. According toLive help how keepin g surveys short is truly a must as it will encourage more cu stomer participation and even contribute to the accuracy of customer s.
The process for the 5 question surveys are as follows: Crew observes customers
Random distribution to c ustomers after consuming the ice cream 1
1.
Are you satisfied with the product and experience
2. How often have you visited 90’s creamery 3. Are you going to come back? 4. Are you going to recommend 90’s creamery to your friends/family? 5. Have you been reminded of your good old days?
2
3
4
Tabulation of results
Analysis
TARGET: 1. customer frequency in the store, 2. Customer satisfaction 3. product quality/ money worth In accordance to the customers’ perspective
MONITOR SOCIAL CHANNELS
According to Live Help Now, social networks can be im mensely beneficial in engaging with customers and gett ing . The trick is to know what social network y our customers are active on. Interacting with your mark et and mining information from social networks is easy to do with a number of tools, both free software and busin ess vendors are available. Since most of the millennials a re engaged in using social media, we could simply moni tor posts and popularity of business through those mode of channels.
Target: • •
Business popularity Business image in accordance to current and prospective customers.
POST ITS Using of post its when asking for customers comments and suggestions are proven an effective way of gathering data,instead of the traditional survey. BASIS: According to Hardvard Business Review A brilliant set of experiments by Randy Garner at Sam Houston State University in Huntsville found that a) adding a personal touch,and b) making som eone feel like you’re asking a favor of them (and not just Anyone) can bring about impressive results when done in Tandem. The goal of Garner’s experiments was to see what was nece ssary to generate compliance in completing surveys— Which are often quite lengthy and tedious—by fellow professors at t he university, using only interoffice mail as the conduit of Communication1
FOOD BLOGGERS Asking food bloggers to try 90’s creamery products woul be truly beneficial, it will not only get a from a p erson who’s used to giving comments, or is familiar with the food industry, it would also serve as a promotion of t he business itself. Indeed, it’s a matter of hitting two bird s with one stone. HOW DOES IT WORK?
SO WHAT DO WE DO AFTER GETTING A ?
Analyze Customer Feed Back & Company's short term and long term goals
Assess need for improvement & Re-align Process with Business Goals
Apply Continuous improvement to improve customer satisfaction
THANK YOU!
GENERAL INPUT-PROCESS-OUTPUT FLOW INPUT Capital Getting Necessary Supplies Materials/Assets Labor Knowledge
OUTPUT
PROCESS
PRODUCT
BLEND RAW MATERIAL
STORAGE QUALITY CHECK
FILL & FORM
PACKING & FREEZING
ANALYSIS TO TAP INTO CUSTOMER’S E MOTIONS THROUGH PRODUCTS KNOWLEDGE OF CUSTOMER’S DESIRE + NOSTALGIA MATERIALIZATION OF EMOTIONAL STIMULI
EMOTIONAL STIMULATION
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
1. Vanilla Extract
Love2Bake Php 65.00/ 1 litter
2. Haw haw
Unitop wholesale Php 22.75/40 pcs
3.Mikmik powder and Choco Powder
Clai's Preciousgifts Php17.00/24pcs
Llanas Grocerry Php 11.75/12 pcs
Candyland Philippines Php 19.00/24pcs
4.Monami Candy
Unitop Whole Sale Php 27.00/55 pcs
SM Supermarket Php 27.00/55 pcs
Robinsons Supermarket Php 27.00/55 pcs
Clai's Preciousgifts Php320.00/1kg
Candyland Philippines Php370.00/1 kg
Robinsons Supermarket (Champola) Php 18.00/60 g
Unimart Wholesale (Champola) Php 16.00/60g
5.Nips
Sweet Sensations Php 300.00/1kg
6. Stick-O small /substitute
Clai’s Preciousgifts (Stick-O) Php150.00/370grams
Green Leaves Concentr Baker’s list baking suppli ated Vanilla Flavor Esse es and general mercha nce ndise Php 810.00/1 litter Php 252.00/500 ml Clai's Preciousgifts Bigbagfresh Php30.00/40pcs Php32.00/40 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
SUPPLIER B
7.Choco kisses
Chocolate Lovers Php153.00/ 1 kilo
Clai’s Preciousgifts Php170.00/1/2 kg
8. Mallows
Love2Bake Php120.00/680g
Clai’s Preciousgifts Php 165.00/900 g
9.Chocolate wafer stick 10. Chocnut/ Alternative
Sweet Sensations Php100.00/500 g
Clai’s Preciousgifts Php 155.00/500 g
Unimart Php 9.20/30 g
Unitop Wholsale price (Chocnut) Php 37.50/250 g
Llnas (Chocostar) Php 31.50/240 g
11.Pintoora
Unitop Wholesale Php 22.85/28 pcs
Llnnas Grocery Php 23.35
SM Supermarket Php 23.35
La Crema whipping cre am by MEGAN’s Baking And Co nfectionery Supplies Php 430.00/ 1.8kg
Magic whizk instant whi pping cream by MEGAN’s Baking And Co nfectionery Supplies Php245.00/1kg
12.Whip Cream
Unitop Wholsale price (Hanny) Php 34.50/260 g
Love2Bake Php 185.00/907g
SUPPLIER C Love2Bake Php175.00/1kilo Sweet Sensations Php180.00/750 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
13.Ice Cream Container (Supplies of ice cre am: 1 gallon) 14. Ice Cream cups
Love2 Bake (TIN CAN) Php 620.00/20 pcs
Super sale (PLASTIC) 43.50/pc X 20pcs =Php870.00
SUPPLIER C Clai’s Precious Gifts (TIN CAN) Php 420/12 pcs
15.Salt
Unitop Wholesale Php 19.20/1 kilo
Super Sale Plastic cups 8.50/PC 2,000 pcs/box3.5 oz Php8,500.00/2,000 pcs Jalthea Herbs Php 130.00/907 grams
16.Condensed Milk
Love2 Bake Php 30.00/390ml
Unitop Php 26.20/300ml
Llnas Php 37.50/390g
Clai’s Preciousgifts Php 150.00/1,000pcs
Llnas Php 19.50/50pcs
Love2Bake Php88.00/55 pcs
YangYang Samson PHP 720.00/box 24 packs with 36 cookies e ach =864 cookies
Love 2 Bake Crushed Oreo Php 145.00/454 g
Lazada Php 750.00/1 gallon
Baking Solutions PH Php 35.00/30 ml
17.Spoon 18.Oreo
19. Food Coloring
Clai’s Preciousgifts (paper cups) 700php/1000pcs 4.5oz
SUPPLIER B
Llnas Php 88.50/50 pcs 5 oz Love2Bake Salt Php32.00/425g
Baking Solutions PH CrushedOreo Php 150.00/454 g Llnas Php28.00/20ml
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 1. Vanilla Extract
Love2Bake Php 65.00/ 1 litter
SUPPLIER B
SUPPLIER C
Green Leaves Concentr Baker’s list baking suppli ated Vanilla Flavor Esse es and general mercha nce ndise Php 810.00/1 litter Php 252.00/500 ml
SUPPLIERS TABLE ITEMS 2. Haw haw
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Unitop wholesale Php 22.75/40 pcs
Clai's Preciousgifts Php30.00/40pcs
Bigbagfresh Php32.00/40 pcs
SUPPLIERS TABLE ITEMS 3.Mikmik powder and Choco Powder
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Clai's Preciousgifts Php17.00/24pcs
Llanas Grocerry Php 11.75/12 pcs
Candyland Philippines Php 19.00/24pcs
SUPPLIERS TABLE ITEMS 4.Monami Candy
SUPPLIERS AND THEIR PRICES
SUPPLIER A
SUPPLIER B
SUPPLIER C
Unitop Whole Sale Php 27.00/55 pcs
Waltermart Php 27.00/55 pcs
Robinsons Supermarket Php 27.00/55 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 5.Nips
Sweet Sensations Php 300.00/1kg
SUPPLIER B
SUPPLIER C
Clai's Preciousgifts Php320.00/1kg
Candyland Philippines Php370.00/1 kg
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES
SUPPLIER A 6. Stick-O small /substitute
Clai’s Preciousgifts (Stick-O) Php150.00/370grams
SUPPLIER B
SUPPLIER C
Robinsons Supermarket (Champola) Php 18.00/60 g
Unimart Wholesale (Champola) Php 16.00/60g
SUPPLIERS TABLE ITEMS 7.Choco kisses
SUPPLIERS AND THEIR PRICES SUPPLIER A
SUPPLIER B
Chocolate Lovers Php153.00/ 1 kilo
Clai’s Preciousgifts Php170.00/1/2 kg
SUPPLIER C Love2Bake Php175.00/1kilo
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
8. Mallows
Love2Bake Php120.00/680g
SUPPLIER B Clai’s Preciousgifts Php 165.00/900 g
SUPPLIER C Sweet Sensations Php180.00/750 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
9.Chocolate wafer stick
Sweet Sensations Php100.00/500 g
SUPPLIER B Clai’s Preciousgifts Php 155.00/500 g
SUPPLIER C Uniitop Php 9.20/30 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
10. Chocnut/ Alternative
Unitop Wholsale price (Hanny) Php 34.50/260 g
SUPPLIER B Unitop Wholsale price (Chocnut) Php 37.50/250 g
SUPPLIER C Llnas (Chocostar) Php 31.50/240 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
11.Pintoora
Unitop Wholesale Php 22.85/28 pcs
SUPPLIER B Llnnas Grocery Php 23.35
SUPPLIER C Waltermart Php 23.35
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
12.Whip Cream
Love2Bake Php 185.00/907g
SUPPLIER B
SUPPLIER C
Robinsons Supermarket Php316.00/900g
Magic whizk instant whi pping cream by MEGAN’s Baking And Co nfectionery Supplies Php245.00/1kg
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
13.Ice Cream Container (Supplies of ice cre am: 1 gallon)
Love2 Bake (TIN CAN) Php 620.00/20 pcs
SUPPLIER B Super sale (PLASTIC) 43.50/pc X 20pcs =Php870.00
SUPPLIER C Clai’s Precious Gifts (TIN CAN) Php 420/12 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
14. Ice Cream cups
Clai’s Preciousgifts (paper cups) 700php/1000pcs 4.5oz
SUPPLIER B Super Sale Hard papercups 8.50/PC 2,000 pcs/box3.5 oz Php8,500.00/2,000 pcs
SUPPLIER C Llnas Php 88.50/50 pcs 5 oz
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
15.Salt
Unitop Wholesale Php 19.20/1 kilo
SUPPLIER B Iodized Salt Waltermat PHP 14.25/500g
SUPPLIER C Love2Bake Salt Php32.00/425g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
16.Condensed Milk
Love2 Bake Php 30.00/390ml
SUPPLIER B Unitop Php 26.20/300ml
SUPPLIER C Llnas Php 37.50/390g \
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
17.Spoon
Clai’s Preciousgifts Php 150.00/1,000pcs
SUPPLIER B Llnas Php 19.50/50pcs
SUPPLIER C Love2Bake Php88.00/55 pcs
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
18.Oreo
YangYang Samson PHP 720.00/box 24 packs with 36 cookies each =864 cookies
SUPPLIER B Love 2 Bake Crushed Oreo Php 145.00/454 g
SUPPLIER C Baking Solutions PH CrushedOreo Php 150.00/454 g
SUPPLIERS TABLE ITEMS
SUPPLIERS AND THEIR PRICES SUPPLIER A
19. Food Coloring
Lazada Php 750.00/1 gallon
SUPPLIER B Baking Solutions PH Php 35.00/30 ml
SUPPLIER C Llnas Php28.00/20ml
COST PER UNIT
FOR EVERY GALLON OF ICE CREAM THERE WILL BE: 2 Cans of Condensed Milk
PHP 60.00
6 cups of heavy whipping cr PHP 370.00 eam = 1,452 grams 907 grams in each purchase of whipping cream Php 185.00 10 mikmik Php 7.08 25 pcs Monami 30 pcs Hawhaw Spoon
Php 12.27 Php17.06 Php 0.15
20 pcsOreo
Php 16.67
Ice Cream Container
Php 3.10
Paper Cup
Php 0.85
Vanilla extract
Php 12.485
Toppings
Php 6- Php 12.00 (20 grams) Php 11.43
14 pcsPintoora
Food Coloring 2 ml
= Php 0.40
BUBBLE GUM Milk
Php 60.00
Whipping Cream
Php 370.00
Pintoora
Php 11.43
Toppings
Php 12.00
Food coloring
Php 0.40
Vanilla Extract
Php 12.485
Container
Php 3.10
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 470.42/ 32 scoops
=Php 14.70
MIKMIK (CHOCOLATE) Milk
Php 60.00
Whipping Cream
Php 370.00
Mikmik
Php 7.08
Toppings
Php 12.00
Vanilla Extract
Php 12.485
Container
Php 3.10
Food coloring
Php 0.40
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 466.07/ 32 scoops
=Php 14.56
HAWHAW
OREO
MONAMI
Milk
Php 60.00
Milk
Php 60.00
Milk
Php 60.00
Whipping Cream
Php 370.00
Whipping Cream
Php 370.00
Whipping Cream
Php 370.00
Haw-haw
Php 17.06
Oreo
Php 16.67
Monami
Php 12.27
Toppings
Php 12.00
Toppings
Php 12.00
Toppings
Php 12.00 Php 0.40
Vanilla Extract
Php 12.485
Vanilla Extract
Php 12.485
Food coloring
Php 12.485
Container
Php 3.10
Container
Php 3.10
Vanilla Extract
Container
Php 3.10
Paper cup
Php 0.85
Spoon
Php 0.15
TOTAL:
Php 471.26/ 32 scoops
Paper cup
Php 0.85
Paper cup
Php 0.85
Spoon
Php 0.15
Spoon
Php 0.15
TOTAL:
Php 475.256/ 32 scoops
TOTAL:
Php 475.65/ 32 scoops
=Php 14.86
=Php 14.85
=Php 14.73
ASSETS REQUIRED
ASSET REQUIRED CHEST FREEZER
Prices Supplier 1 PHP 23,250.00
Price Supplier 2 PHP 27,850/--
Food Bowl
ALREADY AVAILABLE
Baking Solutions PH Php 158.00
Electric Mixer
ALREADY AVAILABLE
ABENSON PHP 2,890.00
Measuring cups and s poons
ALREADY AVAILABLE
BAKING SOLUTIONS PH PHP 75.00
Ice cream scooper
ALREADY AVAILABLE
LOVE2BAKE PHP 420.00-PHP4 60.00
Trailer needed
Spiral Bars with R oller Coaster Tray Containers for fo od storage
Total Expenses for Asset
Php 35,000.00 Php 14,800
Candy Jars Php 250.00 x 3 =
Candy Jars Php 285.00
PHP 73,800.00
WHY CARNIVAL FOOD PARK? Direcly fits ongoing theme of establishment Nostalgic feeling that a carnival themed establishment may elicit to an individual who enjoyed peryas when they were kids Same target market (Millenials) Accessibility Well d (featured in blogs, social media s, news and food apps)
LOCATION CARNIVAL FOOD PARK
87 MAYOR GIL FERNANDO AVE, MARIKINA
LOGISTICS
MODE B
MODE A
PUBLIC TRANSPORTATION
PRIVATE VEHICLE
MODES USED FOR COMPUTATION FOR MODE A
MODES USED FOR COMPUTATION FOR MODE B
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Love to Bake (BF Homes Paranaque)
COSTS: Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 Santolan to Recto via LRT = P hp 25.00 Doroteo Jose to Taft = Php 19 .00 Bus from Taft to Alabang ,Ala bang to Baclaran= Php55.00 Tricycle= Php 40.00
Php 155.00 x 2 =Php 310.00 1.28 hours travel
ISUZU MUX 4x2 DIESEL Estimated fuel consumption Php 131.20 1 hour and 7 mins travel
LOGISTICS TABLE SUPPLIER LOCATION Claires Precious Gifts (In front of San Sebastian Ch urch
OPTION A
Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT from Santolan to Legarda = Php 25.00 Php 82.00 40 minutes
OPTION B
Php79.20 1.5 hours
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Unitop (Sta.Mesa) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT From Santolan to V.Mapa = Php 15.00 Php 31.00 x 2 =Php 79.00 30 minutes
Php 27.6 x 2= Php 55.2 1 hour
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Choco Lovers (Cubao) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 LRT to Cubao =Php 15.00 Tricycle Cubao to Candy Lov ers = Php 40.00 Php 142.00 30 minutes
Php 40.8 50 minutes
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Jeep from Carnival Food park to St a.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= Php 8 .00 LRT to Recto =Php 25.00 Jeep from Recto to 168= Php 8.00 Php 149.00 40 mins
Php 49.6 x 2 = Php 99.2 1.5 hours
YangYang Samson 168 mall Divisoria
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Sweet Sensation (Pateros Metro Manila) Jeep from Carnival Food par k to Sta.Lucia= Php 8.00 Jeep from Sta.Lucia to LRT= P hp 8.00 Tricycle Legarda to Store in P ateros= Php 100.00 Php 116.00 x 2 = Php 232.00 40 minute
Php 29.6 x 2=Php 59.20 1.6 hours
LOGISTICS TABLE SUPPLIER LOCATION
OPTION A
OPTION B
Super Sale (Pres.Quirino Pandacan Mani la) PHP 45.00 x 2 = Php 90.00 1 hour
Php 38.8 x 2= Php 77.6 1.8 hours
LOGISTICS TABLE SUPPLIER LOCATION LAZADA FOOD COLORING
OPTION A
OPTION B FREE SHIPPING
OVERALL TRANSPORTATION EXPENSE:
PHP 524.40
STORAGE
FINAL PRODUCT STORAGE RAW GOODS
:OVERHEAD CABINET (PROVIDED BY FOODPARK) INCLUDES: > CANDIES > BISCUITS >WHIPPING CREAM >SUGAR
PLAN B
FINAL PRODUCUT STORAGE
PLAN A (ICE CREAM) CAPACITY 30 GALLONS
(ICE CREAM) PRICE: COOLER: PHP 2,188.00 X 2
= PHP 4,376.00 ICE= PHP 165.00/SACK X 4 = PHP 330.00
>SALT
SALT (ALREADY AVAILABLE IN SUPPLIES)
>FLAVORING
=32 X 4 = PHP 128.00
>FOOD COLOR >CUPS & SPOONS
OVERALL= PHP 4,834.00
STORAGE
Since we are going to have a store rather than a kiosk, we will be having a storage area for our inventories and equipment inside the store itself. As having in the storage in the store itself saves time and money.
Raw goods need not to be refrigerated, thus all inventories will be stored in a space-saver cabinet. The final product (ice cream) shall be stored in a chest freezer under the overhead cabinet.
PRODUCTION PROCESS Process (present production process using PERT M)
Prep Time: 18 minutes Freezing Time: 6-8 hours Yields: 1 gallon ice cream
(D) Step 4: Remove Product from bowl and pour unto gallon container of ice cream 1 minute
Melting of Chocolate Products (Pre-operation) Refrigerate Cream (Pre-operation)
Product Assembly : 80 SECONDS
(A)
Step 1: Prepare the ingredients: Ingredients: 24oz sweetened condensed milk 6 cups heavy whipping cream or all-purpose cr eam 10 Mikmik Powders/30 pcs Neapolitan/ 10pcs Oreo/30 pcs Hawhaw/1.5 table spoons of Bubbl e gum extract Additional Toppings (10 mins)
(B) Step 2: Mix the cream in the bowl with electric mixer for 5 minutes (C) Step 3: Mixing of Ingredients and food coloring in the mixer for 2 mins
(E) Step 5: Freezing Time 8 Hours
(F)Step 1:
(G)Step 2: (H)Step 3:
Scoop the ice cream and place in the paper cup (20 seconds) Put toppings in the ice cream (10 seconds) Put the Ice cream unto the roller coaster food tray (20 seconds)
(I)Step 4: Put the ice cream on the roller coaster track (20 second s)
(J)Step 5: Ice Cream slides down the roller coaster track (10 seconds)
B
E
D
START C
Task
Predecessor
Duration
A
-
10 minutes
B
A
2 minutes
C
A
5 minutes
D
BC
1 minute
E
D
8 hours
F
-
20 seconds
G
F
10 seconds
H
G
20 seconds
I
G
20 seconds
J
HI
10 seconds
BOTTLE NECK PROCESS
F
G
H
I J
BASIS FOR TIME: BC: 660 ml of whipped cream
https://us14.proxysite.com/process.php?d=oLXUGIZR7saeWO8gCIGjbzil 4HTNraPBFspAbe3W5siQJUW5hCkN&b=7
SOURCE FOR PRODUCT PREPARATION
90’S CREAMERY DAILY BUSINESS OPERATION MORNING
ACTIVITIES Inventory of Materials Arrange Equi pments Clean the stal l Business Oper ation (Openin g) Business Oper ation (Closing )
Inventory of Materials (Ending) Ice Cream M aking Clean Stall Close
10:00
11:00
AFTERNOON
NOON
12:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
1:00
2:0 0
DELIVERY
START NO Arrange necessary materials and equipment
READY TO OPEN?
Check Materials
YES
Clean the stall
Employees in work stations
Open the Store Customer Entry
Product Information
Take order
Crew states( Quantity), (Product name) sliding for (Name) Ex: “1 Mikmik Vanilla Ice Cream sliding for Mark David”
Greet the Customer “Good morning ma/am/sir may I take your order?
Product Preparation
Product Assembly
Receive Payment *Repeat Order* That would be (Amount)
NO
YES
Ordering EXIT Packaging (Placing in Roller Coaster Cart)
Get Customer Name “Can I have a name for the cup?”
Receiving Area
Crew farewell (New taglines/banat about not forgetting the past) Customer Exit
END
Food blogger’s
Monitor Social Channels 5 question surveys
Feed back
Post its in community board near the cashier
• 5 QUESTION SURVEY Surveys are also widely used to get customer . Do ne right, they can uncover a lot of things that you might ha ve overlooked otherwise. According toLive help how keepin g surveys short is truly a must as it will encourage more cu stomer participation and even contribute to the accuracy of customer s.
The process for the 5 question surveys are as follows: Crew observes customers
Random distribution to c ustomers after consuming the ice cream 1
1.
Are you satisfied with the product and experience
2. How often have you visited 90’s creamery 3. Are you going to come back? 4. Are you going to recommend 90’s creamery to your friends/family? 5. Have you been reminded of your good old days?
2
3
4
Tabulation of results
Analysis
TARGET: 1. customer frequency in the store, 2. Customer satisfaction 3. product quality/ money worth In accordance to the customers’ perspective
MONITOR SOCIAL CHANNELS
According to Live Help Now, social networks can be im mensely beneficial in engaging with customers and gett ing . The trick is to know what social network y our customers are active on. Interacting with your mark et and mining information from social networks is easy to do with a number of tools, both free software and busin ess vendors are available. Since most of the millennials a re engaged in using social media, we could simply moni tor posts and popularity of business through those mode of channels.
Target: • •
Business popularity Business image in accordance to current and prospective customers.
POST ITS Using of post its when asking for customers comments and suggestions are proven an effective way of gathering data,instead of the traditional survey. BASIS: According to Hardvard Business Review A brilliant set of experiments by Randy Garner at Sam Houston State University in Huntsville found that a) adding a personal touch,and b) making som eone feel like you’re asking a favor of them (and not just Anyone) can bring about impressive results when done in Tandem. The goal of Garner’s experiments was to see what was nece ssary to generate compliance in completing surveys— Which are often quite lengthy and tedious—by fellow professors at t he university, using only interoffice mail as the conduit of Communication1
FOOD BLOGGERS Asking food bloggers to try 90’s creamery products woul be truly beneficial, it will not only get a from a p erson who’s used to giving comments, or is familiar with the food industry, it would also serve as a promotion of t he business itself. Indeed, it’s a matter of hitting two bird s with one stone. HOW DOES IT WORK?
SO WHAT DO WE DO AFTER GETTING A ?
Analyze Customer Feed Back & Company's short term and long term goals
Assess need for improvement & Re-align Process with Business Goals
Apply Continuous improvement to improve customer satisfaction
THANK YOU!
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